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High Performing Organizations

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Based on your readings, what have you learned about high performance and balanced scorecard/competing forces? Are measures missing? What measures are superior?
What is your root cause analysis of what makes an organization high performing?

What is your new idea for making the process better?

High performance is performing above & beyond. According to Andre de Waal, from the High performance Organization (HPO) Center, a HPO is an organization that achieves financial and non-financial results that are “exceedingly better than those of its peer group over a period of time of five years or more.” The 5 Success factors of High performance are quality management, openness & action orientation, long-term orientation, continuous movement & renewal, and quality of employees (HPO Center, n.d.).
According to Kaplan and Norton (2007), the balanced scorecard shares supplemented traditional financial measures with criteria that measures performance in three perspectives: customers, internal business processes, and learning and growth. Tracking financial results while monitoring progress were the key components to achieve growth in the future. “the scorecard wasn’t a replacement for financial measures it was their complement.” Further discussed were four perspectives that translate vision into strategy. (1) Translating the vision: for long term success (2) Communicating and linking lets managers communicate theory strategy up and down the organization (3) Business planning which enables companies to integrate their business and financial plans (4) Feedback and learning that gives companies strategic learning ability.
(Kaplan & Norton, 2007, p.151).

The measures that are missing from the balanced scorecard as discussed by Mark Graham Brown in is article are the following: * Customer aggravation * External factors * Employee

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