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High Velocity

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Submitted By dlporch1964
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Communication & Marketing

High Velocity Edge

The High Velocity Edge was a very hard read for me. I found reading it almost a chore. I do however, from sitting on the sidelines wanting to learn by observing my administrators, understand the basic idea of the book.
High Velocity companies lead the way. They have basically worked out all the kinks and foreseen the possibilities of what may or may not occur. They develop a means of communication paired with teamwork, and accountability. One of my favorite comparisons in the book was:
“A more appropriate image is the spider web, a complex intertwining of strands. One or another may snap, and the web may hold, but if just the right combination fails, the web snaps. No wonder then that spiders repair rips and tears as they occur, not waiting for the failures to accumulate.” (Spear 15%)
I feel this analogy should be the foundation of any business. If you arrive at a wrinkle, you just can’t push it to the side and forget about it. It will eventually resurface and might even be a larger concern. From my experience working in health care, I noticed when there was problem staff, meaning, staff that wouldn’t follow the job description or disguarded the basics of customer service. The administration would overlook the problem instead of writing them up or in servicing them on the proper protocols. However, when new staff came in they would get the proper in-services. The administration would clearly explain to the new staff what was expected and how the residents should be treated. Sadly after a few weeks of working and training under the old problem staff, the new staff was now the problem staff. The purpose of this is they never fixed the tear in the web, so it will continuously tear and break down.
In chapter 4 it explains:
“When their operations speak up- in the language of problems or unexpected

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