You are working as an intern with MacTaggart Consulting, an organisation who deliver training on customer-related issues. As part of your training you have been asked to write an evaluative report on the customer care culture of an organisation of your choice. Other interns are based in different parts of the consultancy. You have been encouraged to keep in touch with each other and form a mutual support group. You decide to call a meeting with the other interns to discuss the report task. Your mentor says she would like to come along to hear how things are going and she offers to chair the meeting. Send out an invitation to the meeting by email. Since this is a notice of meeting it should include the topic, the date and time, and a proposed venue. You need at least four interns at your meeting. Don’t forget to ask them to get back to you with availability as well as the details of their chosen organisation. You will need these details for your agenda.
Once you know who is attending, create an agenda for the meeting. Each intern will speak about the organisation they’ve chosen and how their research is progressing. This means each person will be responsible for one agenda item.
Prepare your own agenda item. This will involve making notes on your progress so far; what you’ve found out about your chosen topic; what difficulties (if any) you’ve encountered; and what proposals you’re considering. You can create a brief electronic presentation if you think it helpful. Alternatively, you could circulate a briefing paper and talk through the points it raises. Your item should take about five minutes including questions and discussion.
Carry out your agreed role in the meeting. Each intern will present and discuss their item according to the agenda.
Complete a set of minutes of the meeting. These will include a brief note of the main points