...ASSIGNMENT TITLE The Lakes Hotel STUDENT NUMBER 0606985 MARKING TUTOR Lisa Cove-Burrell SUBMISSION DATE 10/03/2009 WORD COUNT 2,200 1.0 Introduction This report is based around The Lakes Hotel, an independent luxury hotel situated in the Lake District. The report will analyse the structure and culture of the hotel. It will also evaluate the roles that organisational structures and cultures play within organisations and the internal and external environmental factors that impact on such. Key tourism and management theories will be used in these evaluations, and comparisons drawn with The Lakes Hotel. Findings will be applied to both the hotel scenario and that of tourism in general. 1. Background to the Case Study The Lakes Hotel is situated on the shores of Lake Windermere. Craig and Sally Elliot have owned the hotel for the past 10 years. They are also the general managers of the hotel. This report will look at the organisational structure of The Lakes Hotel, and decide how it fits into such models. The command structure will also be analysed in order to determine the effectiveness of the methods used by the hotel, in comparison to other methods available. 1.2 Report Structure and Aims The ‘Findings’ section of the report will be split into two categories – organisational structures and organisational cultures, each analysed theoretically and specific to The Lakes Hotel, using a variety of tourism...
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...ECONOMIC AND BUSINESS REVIEW | VOL. 15 | No. 1 | 2013 | 33–56 33 ICT AS A NEW COMPETITIVE ADVANTAGE FACTOR – CASE OF SMALL TRANSITIONAL HOTEL SECTOR Tanja Mihalič1 Dimitrios Buhalis2 Received: 12 December 2012 Accepted: 6 March 2013 ABSTRACT: This paper studies the information and communication technology (ICT) in a small hotel sector at a point in time when the transition towards a full market economy is coming to the end and competitiveness and ICT implementation is gaining on importance. Its main purpose is to study a business potential of this new competitive advantage resource and its productivity paradox. A competitive advantage factor model (CAF model) has been proposed and the structural modelling (SEM) has been performed on the case of a small transitional Slovenian hotel sector. The study contributes to knowledge on ICT competiveness and ICT productivity paradox in hotel sector. Further, its results hold practical implications for the strategy for hotels operating in small-sized hotel industries in transitional or ICT developing environments. In more concrete terms, research findings indicate that such hotel sectors need to speed the ICT implementation. ICT as such doesn’t directly increase the firm’s profitability, yet there is an indirect positive impact of factor ICT on a firm’s financial performance that emerges through other competitiveness factors, such as differentiation, qulity or image, which helps firms to stay competitive on the...
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...CORAL SEA HOTELS- Highlander Hotel & Apartments- Mt Hagen Introduction Highlander Hotel is located in Western Highlands Province in Papua New Guinea, and is a brand member of the Coral Sea Hotels under Steamship’s Group of Companies The vital motive of the organisation is to provide hospitality service. The Coral Sea Group of Hotels has been established since 1973. However there has been a massive refurbishment plan which is in evident today and their facilities cater to a varied market including local patronage and International Tourist. The change recently made offers first class facilities to the discerning consumers, and include a new wing room, a new Restaurant, Kitchen facilities, Conference facilities as well as a dedicated Gymnasium. They also provides services for Business houses as well as Government entities, with the provision of conference facilities available for Private functions, Party, Hire as required function at Pool Side. Other special places catered too especially for Birthday barbequing and Wedding ceremonies. This paper will present on the following aspects 1. The human Resource Structure, 2. The importance of having effective Personnel Management, 3. How it manages its Personnel. a) Recruitment b) Working Conditions c) Staff Training d) Workplace Communication e) Staff Discipline f) Problem solving (Grievances and Complaints) 1 .The Human Resource Structure The Hotel has a large group of employee...
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...1 HOTEL OWNER / OPERATOR STRUCTURES: IMPLICATIONS FOR CAPITAL BUDGETING PROCESS Chris GUILDING Service Industry Research Centre, and School of Accounting and Finance Griffith University – Gold Coast Campus Queensland AUSTRALIA C.Guilding@griffith.edu.au Tel: (07) 5552 8790 Fax: (07) 5552 8068 I am grateful for funding support for this study provided by the Australian Cooperative Research Centre for Sustainable Tourism. I would also like to acknowledge the helpful comments and suggestions provided by two anonymous referees. 23 HOTEL OWNER / OPERATOR STRUCTURES: IMPLICATIONS FOR CAPITAL BUDGETING PROCESS ABSTRACT The findings of a field study concerned with appraising capital budgeting process implications arising from different owner / operator structures employed in the hotel industry are reported. Dimensions of conflict that can arise between hotel operators and owners are examined. Consistent with expectations motivated by agency theory, data collected suggest that capital budgeting systems in hotels operating under a divorced owner / operator structure exhibit more formalisation and a greater propensity for investment proposal cash forecast biasing. These findings suggest a degree of dysfunctionalism associated with the divorced / owner operator structure widely adopted in the hotel industry. Key words: Hotel, Capital Budgeting, Ownership structure, Agency theory.4 ...
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...sum total of all factors external/internal to the business firm and that greatly influences their functioning. This interaction helps in strengthening the business firm and using its resources more effectively. 1. Internal Business Environment: Ritz Carlton was in the Hospitality industry and ran 30 Luxury hotels across the world. Their philosophy was to combine commitment and innovation to provide best-in-class service to their customers. 2. External Business Environment: It was obviously a very competitive market and players were always trying to improve their standing in the market. The head of the Carlton group was aware of this environment and although his group was one of the leaders in the market, he knew that a status quo will definitely do irreparable damage to the group. They wanted to build the image among the customers. He has now thrown open a challenge to all the hotels in the group and asked each of them to come up with ideas to make the business more competitive. 2. How did the company manage the team implementation? 1. New teams implemented: An announcement was made to shift the operations of the hotel from the existing structure to team based structure. The implication was that there will be no managers, only teams. The team as a whole would now manage itself, and not be managed/supervised. Many teams were created in charge of different service such as Pre-arrival, Culinary, Banquet, Restaurant, Concierge, etc. 2. Dealing with challenges: Some previous...
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...Introduction Lae international Hotel is one of the leading hotel in Papua New Guinea and it is rank as number one of in Papua New Guinea. It employs more than 224 employs which are permanent and 6 employees are under the casual employment (B. Elgar, 2012). It has many departments with more than two (2) supervisors in each of them. The Departments includes, Housekeeping Departments, Reservations, Operations, Conferences and Banquets and Maintenance Department. Due to the large number of employees employed, many assets owned and increasing number of guests every day, managing of its staffs by Personal management is done with challenges because personnel management as defined by an internet website, eHow.com as, ‘personnel management is vital component of any organisation which deal directly with the workplace of company or organisation’. The following report below stretches how Human Resource manager with top management team manages their employees which I encountered when I was doing my Hospitality Internship Training with them from 24th July to 31st August, 2012 and the report also further outlines the Importance of having an effective personnel management in organisations or company. 1. Importance of Effective Personal Management. The Personal Management consists of wider number of topic and that includes recruiting, training and maintaining a content workforce with taking into consideration workers welfare and condition of employment which complies with Domestic Labour...
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...quality of service based on a multi of services industries has been carried out the conduction is the tourism industry (Atilgan et al, 2003) and hotel (Kayaman & Arasli, 2007). In the hotel industry itself, the most important in hotel is to provide the best services to customer. The hotel industry history began at Santa Barbara, California in 1962, by two men know as building contractor William Becker and Paul Greene. At that time it was called the motel, they had agreed to build Motels with the price of each room USD $6 per night. There have an inspiration when there get see the local society who like to travel to other places. In Malaysia, the hospitality services industry today is one of the important services sector in generating income of economic. By the existence of the hotel business we can attract more tourists to come to Malaysia. In 1990 the government of Malaysia has introduced the theme of “Tahun Melawat Malaysia” this effort shows that the government has to give serious attention to the industry hotel and tourism. The government action to do so is to introduce the Malaysia region of the world. Based on this issue, hotel is one important to give their service quality so that customer was satisfied with service from the hotel such as facilities, food, room and the other accommodation. In further strengthen industry hotel, the most important thing is to maintain the quality service system. The quality of service involves the comparison of expectations with performance...
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...Cavite State University Carmona Market drive Carmona Cavite Research Paper CAREER OPPORTUNITIES FOR HOTEL AND RESTAURANT MANAGEMENT Submitted by: Gallego Bryan M. BSHRM – 1A Submitted to: Shella Rose Diaz THE HISTORY OF HOTEL & RESTAURANT MANAGEMENT I observed that Travelers throughout the world have always sought hospitable places to rest and eat. Although modern hotels feature conveniences such as televisions, en-suite showers and minibars, they fulfill the same purpose as ancient rooms and boarding houses. The history of hotel and restaurant management goes back many years but has always involved the essential concept of hospitality. The term "hospitality" derives from "hospice," meaning a place of rest for travelers. EUROPE In the Middle Ages, European monasteries and abbeys first opened their doors to offer hospitality to travelers. Over time, business people took over the management of many of these inns. During the 19th century, the Industrial Revolution heralded the opening of hotels in Europe's major cities. The owners of many of these hotels aimed to attract wealthy travelers by building intricate and ornate buildings. Throughout the 20th century, hotels sprang up across Europe in mountain and resort regions. The European hospitality industry is a growing industry and encourages its managers to develop an international approach to hotel and restaurant management. INNS FOR TRAVELERS From the beginning of the enterprising individuals built and developed inns...
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...Organisational Behaviour in Hospitality Industry BY GORICA STANISIC NOVEMBER 20, 2013 Lashley and Morrison (2000) have produced definition of hospitality industry; which they see it as, compromises of commercial organisations that specialise in providing accommodation, food and drink through voluntary exchange, and highlighted that the issue of human exchange is a hart of the hospitality concept. Barrows and Powers (2009) have pointed out that hospitality industry includes hotels and restaurants and other kinds of institutions that offer shelter or food or both of them to people away from their homes. Research conducted by Hayes and Ninemeier (2009) have stated that hospitality industry has often been described as a people business. Hospitality industry is UK’S fifth largest employer and plays vital role in UK industry, employing more than 2.4 million people. Hilton Hotels Corporation is the leading global hospitality company with more than 3,000 hotels in over 74 countries (Hilton Worldwide; 2012). Understanding group behaviour in an organisational environment is a challenge and great managerial tasks. A leading author, Mullins (2007) has pointed out that organisational behaviour is concerned with study of the behaviour of the people within organisation. In his research Singh (2007) argued that organisational behaviour is a way of thinking and it is directly concerned with understanding, prediction, and control of human behaviour and application of...
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...Individual Assessment Cover Sheet / Plagiarism Declaration Form This form must be completed and included with each assessment you submit for marking to the School. Although this assessment is submitted electronically, you must still complete and include this form with your assessment. | | | | | | |Student Number: |201413996 | | | | |Unit Code No.: |HOS201 | | | | |Unit Title: |Operation and Environmental Management | | | | |Assessment No.: |Individual essay ...
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...Two European Hotel Groups: Equity Analysis Table of Contents Introduction ........................................................................................................................................... 3 Business Description ......................................................................................................................... 4 Industry Analysis ................................................................................................................................. 5 Current State of the Hospitality Industry ....................................................................... 5 Future of the Hospitality Industry ..................................................................................... 5 Financial Results in 2005 ................................................................................................................. 6 International Financial Reporting Standards ............................................................... 6 Accord ............................................................................................................................................ 7 NH Hotels .....................................................................................................................................
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...The Regency Grand Hotel Case Study: A Managerial and Socio-cultural Approach ------------------------------------------------- | | | | | | | | | | | | | | | | | | | | | | | | | | | Executive Summary This analysis reviews the case study of The Regency Grand Hotel following a recent change in the upper management and implementation of a new organisational strategy which has led to the performance deterioration and the increase in customer complaints. The problems are analysed in light of a diverse range of theories and scholarly views regarding the impact of potential factors on organisational performance and profitability foresights. Through theoretical and empirical research, the authors have focused on leadership styles, and the cultural and societal values to analyse the problems at The Regency Grand Hotel. The analysis undertaken brought about a wider and clearer image of the situation both as a whole (macro) and in terms of dissected attributes (micro). The macro problem revolves around cultural differences and imposition of a participative leadership style that did not associate with the socio-cultural dimensions of the organisation. In essence, the case study lead to a common platform entitling that cultural backgrounds and societal factors are the most important factors to be considered before enforcing any managerial strategy. Moreover, a certain level of hierarchy is quiet indispensable in organisations...
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...Research About Hotel Guest Satisfaction With Hotel Services 1.Introduction With the change of the relationship between the hotel industry supply and demand and market competition, the hotel management concepts and methods of updating. In the 90's of the last century, new management concepts and methods of the hotel began to introduce the manufacturing industry widely implemented, emphasizing the quality of service is the key, the fundamental functions of the hotel is a one hundred percent customer satisfaction, providing error free service for the customer. The hotel have to diversify the means to create their own service advantage, build the core competitiveness of service products. "100-1=0" theory which is popular. It should be said, put...
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...Assignment 2: Leadership Assessment BUS302 - Management Concepts When an employee enters for the first time at an early stage company, and this company is growing fast that employee has the opportunity to grow with it. Regularly, starting companies have less position in their organizational chart. Therefore, the owner could play the role of a CEO at the time. This easy structure facilitates the promotion of founder employees. In the early stages of leadership, a leader can be confident of his/her decision-making process, honesty behavior, and energetic attitude. A leader must work proactively to maximize the outcome of his/her leadership style. However, a developing leader might lack of experience, which might decrease his/her effectiveness. It is imperative for a leader to set SMART (Specific, Measurable, Attainable, Realistic, and Timely) goals to achieve improve the business performance. As a leader, in a fast growing company, job-centered leadership is very important. This behavior can organize his subordinates for better performance and efficiency. With intense work the writer has experienced this kind of behavior. In a Financial/Investment Advisor reports such as cash available and macro-exposure for every Client Accounts are crucial for the decision-making process. These reports can take around 4 hours, and because it takes a lot of time to get this important data, the CEO told the employee that he has to figure out a way to do it in less than an hour. The employee...
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...building of future dominance is getting much more information than competitors. Managers from its literal meaning are the persons who manage others. Therefore, organizations need good managers to help them coordinate team work and solve problems effectively and efficiently. According to Mintzberg(1973), managers have three roles which are informational roles, interpersonal roles and decisional roles. This essay focuses on Mintzberg’s informational role. The purpose is to identify and discuss the importance of informational role that are required to perform. Experts find that informational role have some relationship with interpersonal role, decisional role. Besides, experts believe that informational role play part in external environment and important for every level of managers. In addition, some experts argue that Mintzberg’s theory have some limitation in some area. Therefore, this essay will discuss several parts of informational roles: what informational roles are, the importance of informational roles, how informational roles affect in different levels management, and the limitation of Mintzberg’s theory among CEOs. Management role is the different behaviours that managers are expected to play in different situations. Mintzberg(1973) conclude that managers perform 10 different management roles. The 10 roles can be grouped into 3 categories: Interpersonal role(figurehead, lead, liaison),Informational role(monitor, disseminator, spokesperson) and decisional role(entrepreneaur...
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