...Khai, DBA TABLE OF CONTENTS LIST OF TABLE 3 ABSTRACT 4 CHAPTER I: INTRODUCTION 5 I. INTRODUCTION OF HSBC bank 5 1.1 Over view of the company 5 1.2 Products and brand name 6 1.3 Business Objectives 6 1.4 HSBC bank to commitments to its employees 7 1.5 Human resource manager system 8 II. RESEARCH INTRODUCTION 9 2.1 Problem statement 9 2.2 Main construct 9 2.3 Research objective 9 2.4 Research questions 10 CHARPTER II: LITERATURE REVIEW 11 I. JOB STRESS 11 II. TYPES OF JOB STRESS 13 CHARPTER III: RESEARCH MODEL AND HYPOTHESES 16 I. RESEARCH MODEL 16 II. RESEARCH HYPOTHESES 17 2.1. Work Interference With Family and Family interference with work. 17 2.2 Job –Family Role Strain Scale……………………………………………......19 2.3 Work to family Conflict Scale 21 CHARPTER IV: RESEARCH METHODS 24 I. RESEARCH DESIGN 24 II. RESEARCH METHODS 24 2.1 Data collection method 24 2.2 Measures 24 2.2.1 Work interference With Family and Family interference with work…….25 2.2.2 Job- Family Role Strain Scales 28 2.2.3 Work to family conflict 29 2.2.4 Control over areas of work and familu 31 III. DATA ANALYSIS AND REPORT 33 3.1 Demographic Characteristics of the Respondents 34 3.2 Reliability Analysis 36 3.3 Descriptive Analysis 38 3.4 Correlation of all Variables Statistics 39 3.5 Hypothesis Testing 40 CHARPTER V: DISCUSSION AND CONCLUSIONS 45 I. DISCUSSION...
Words: 12613 - Pages: 51
...explore antecedents, and pinpoint consequences associated with stress. The mental and physical effects of stress will be examined, and the link between effects and antecedents will be established. The antecedents of stress are essential to identifying the underlying problem, and prevention methods can be implored once those problems have been identified. In addition, cases will be presented reflecting the use of stress to educate the reader with knowledge and recognition of the concept. A model case, related case, contrary case, and borderline case are given in the text as examples to illustrate the concept of stress. A Conceptual Analysis of Stress Stress is a concept that derives from strain placed on a human being. Dictionary.com (2012) defines stress as “mental, emotional, or physical strain or tension”. Positive and negative aspects of stress exist depending on the particular incident or situation. Stress can be activated when a student is nervous about presenting a speech, or a supervisor is worried about his first day on the job. There is no real danger present, but the person experiences feelings of anxiety and hesitation. This type of stress is considered positive, because it is designed to encourage the individual to rise to the challenge. It can be motivational, and the individual will not experience any long-term negative effects. Stressful situations that...
Words: 2283 - Pages: 10
...explore antecedents, and pinpoint consequences associated with stress. The mental and physical effects of stress will be examined, and the link between effects and antecedents will be established. The antecedents of stress are essential to identifying the underlying problem, and prevention methods can be implored once those problems have been identified. In addition, cases will be presented reflecting the use of stress to educate the reader with knowledge and recognition of the concept. A model case, related case, contrary case, and borderline case are given in the text as examples to illustrate the concept of stress. A Conceptual Analysis of Stress Stress is a concept that derives from strain placed on a human being. Dictionary.com (2012) defines stress as “mental, emotional, or physical strain or tension”. Positive and negative aspects of stress exist depending on the particular incident or situation. Stress can be activated when a student is nervous about presenting a speech, or a supervisor is worried about his first day on the job. There is no real danger present, but the person experiences feelings of anxiety and hesitation. This type of stress is considered positive, because it is designed to encourage the individual to rise to the challenge. It can be motivational, and the individual will not experience any long-term negative effects. Stressful situations that negatively affect the health and...
Words: 2278 - Pages: 10
...family-related variables, work-family conflict and women's well-being: some observations NORAINI M. NOOR Department of Psychology, International Islamic University, Kuala Lumpur, Malaysia The present study was carried out to test an exploratory model consisting of three sets of variables (demographic, personality and work- and family-related variables) in the prediction of well-being. The model also provided a test of the indirect effect of these variables on well-being, via perceptions of work-family conflict. Both quantitative and qualitative analyses were used. In a sample of 147 employed British women with children, the results showed that these three sets of variables had both direct and indirect influence on well-being. Although work-related variables explained the most variance in the prediction of workinterfering-with-family conflict and job satisfaction, personality variables accounted for the most variance in the prediction of family-interfering-with-work conflict. Similarly, in the prediction of distress symptoms, demographic variables accounted for the most variance. The qualitative responses provided by the women complemented these findings. The proposed model appears to provide a better fit of the complex relationships that may exist between the many variables encompassing women's work and family lives than previous ones that have considered only one set of variables. ABSTRACT Work and family-related variables; work-family conflict; well-being; personality; job...
Words: 5664 - Pages: 23
...In the film Steel Magnolias the Eatenton family is the primary family. Within the Eatenton family there is the Mother M’Lynn, the father Drum, the daughter Shelby, the two sons Jonathan, and Tommy. M’Lynn is the head of the household she is the primary care giver she ensures the family runs proficiently. She is authoritative in relation to Shelby, she acts as her protector and advices her what the doctors have told her and what she should and should not do. With M’Lynn taking over the role of Shelby’s surrogate healthcare provider this causes a strain and conflict in their relationship. Shelby held distain for her mother trying to control her actions, being intrusive, and telling her what is best for her. The father Drum is supportive he...
Words: 369 - Pages: 2
...Conflict Resolution Strategies Conflict, an antagonistic state or action involving divergent ideas or interests, is inevitable in interpersonal relationships. There is an erroneous belief in our society that conflicts always produce negative results and therefore should be avoided. But since people have divergent interests, beliefs, values, and goals, it is inevitable that conflicts will occur in our work settings and in our private lives. Conflicts are not only a natural component of any interpersonal relationship, but often desirable, because they have a number of potential payoffs. Conflicts produce lively discussions. When constructively handled, conflicts motivate the people involved to define issues more sharply, to search harder for resolution strategies, and to work harder in implementing solutions. Conflict, when handled effectively, can also lead to greater commitment to the relationship of the people involved, raise morale, and increase communication and cooperation. Successful resolution of conflict can lead to personal growth and facilitate innovation and creativity. However, ineffective management of conflict can lead to deterioration of rapport between the people involved, distrust, and perhaps alienation and burnout. Unfortunately, some organizations have norms that urge front-line service providers to suppress their suggestions for changes. Such norms are often communicated informally by agency management taking adverse actions (such as dismissal, demotion...
Words: 2351 - Pages: 10
...educated elite group and prohibited achievement of blacks. This was seen in the class room with Malcolm and his teacher. “Malcolm” told his teacher that he wanted to be a lawyer and the teacher said, “That’s not a job for a Negro, but a carpenter job is a Negro job.” Malcolm in his early years was thinking of social mobility. He knew that education and a job as a lawyer would bring him money but his teacher’s negative comment was to keep him from achieving the same social status as himself. “Malcolm X” not only had to contend to the problems between whites and blacks but also him. He was a black man first, father, follower, provider to his people, and a leader. This created not only a role conflict but also a role strain. This alone was a task that he had to handle daily and carefully of the different roles he had to conform to daily. He disciplined himself...
Words: 927 - Pages: 4
...Management Notes Video People’s behavior is not only about the person, but the environment they are in! Industrial/Organizational (I/O) Psychology: I-side: human resources functions Ex: training, selection, performance appraisal O-side: understanding and predicting behavior Ex: motivation, work attitudes, stress, leadership, team effectiveness Organizational behavior: the scientific study of individual and group behavior in organizations; focused on different levels of analysis * Use of the scientific method to understand and solve problems relate to people in organizations * Focus on organizational behavior * Individuals: attitudes, behavior, health * Groups/teams: norms, cohesion, conflict * Organizations: firm performance, culture, climate Historical influences: * Fredrick Taylor: first to subject work to scientific study; interested in efficiency * Published Principles of Scientific Management (1911) * Conducted first field experiments like shuffling studies * Time-and-motion studies to identify “one best way” to do a job * Ford example; he found a way to make Ford cars cheaper * Elton Mayo: studied workers at Hawthorne; worked of the Western Electric Co. in late 20’s – early 30’s * Research on effects of lighting, breaks, length of work day, and type of incentive pay on performance * Illumination studies and Hawthorne Effect * Social factors affect behavior in...
Words: 6250 - Pages: 25
...THE EFFECTS OF ROLE PERCEPTIONS ON WORKPLACE CONFLICT The effect of role perceptions and their impact on workplace conflict is examined. The results of a questionnaire study on a full time working employee showed that differences in individual employee role expectations have a direct impact on workplace conflict. A relationship between ambiguous rules and counterproductive workplace behaviours exist. Misinterpreted role perceptions by employees and other stakeholders in the organisation create varied levels of understanding that directly contributes to conflict. The problem of ambiguous or unrealistic role expectations has an increased impact on workplace conflict and in particular dysfunctional workplace conflict. Levels of conflict are identified in relation to role perceptions and are seen as the stressors of conflict which impact on achieving goals that benefit both the individual and the organisation. These findings relate to how well the individual understands their role expectations and how those expectations are also understood by others within the organisation structure is explored. Role perceptions and conflict immediately has its challenges, however with clear expectations and realistic performance goals identified, dysfunctional conflict impacts can be reduced and minimise the effects of wasted resources and effort to achieve organisational objectives. A workplace without conflict is an ideal state of mind, something we all strive for and is rarely achieved...
Words: 2414 - Pages: 10
... Crime is an act that breaks the law that relates to how to behave in society or an act something you do or something you don’t do that is against the law and punishable upon conviction. These can include crimes such as crime against a person using force or threat of force against someone. Deliberately and violently hurting another person to include murder, attempted murder, sexual assault, robbery and kidnapping, and some traffic accidents that can lead to death. Crime against property can include unlawfully taking or attempting to take someone's property or purposely damaging another person's property. property crimes may or may not involve violence. theft, stealing a car or property from someone's car, breaking and entering into someone's home or breaking their windows. Being dishonest with someone to gain something illegally is also a punishable crime, which is fraud. Other crimes can include drug offences, arson , which means to set fires on purpose, gaming and betting which is known as gambling and weapons possession. The law is a set of rules or regulations made by the government that are enforced by a controlling authority and rime is the act that breaks the law. The relationship between crime and the law is without the controlling authority of the law crime can not be prevented or monitored. Common Models that are used to determine which acts are considered criminal are the " Consensus Model" and the "Conflict Model" The Consensus model is a criminal justice perspective...
Words: 734 - Pages: 3
...Could work be more satisfying, participatory, and challenging? Is work reform possible? I believe the answer is yes to both questions, however to achieve those goals there has to be collaboration from all parties involved. This essay will depict the parties that are involved in the process, their roles and responsibilities, and the reasons why Canadian labour is in need of reform. First of all, let’s look at the reasons why our current labour market is in need of reform. To do this we must look at the reasons exemplified from both sides of the equation; the employer side and the employee side. Employees have two important desires; to possess both extrinsic and intrinsic rewards. Extrinsic rewards can be easily identified such as, “adequate pay, opportunities for advancement, and access to training”. Intrinsic rewards are the psychological rewards such as “autonomy, challenge, and control”. (pg. 132 commentary) Workers want to know they have some control over the amount of work performed daily; they want to be able to complete it without feeling like someone is watching their every move; and they want to know that their workplace is safe from both physical and mental harm. The employer’s motives for work reform are more predictable. One could almost label them as extrinsic because their goals are concerned with money. They wish to reduce operating costs, increase productivity and efficiency and obtain flexibility from their staff. If these results are...
Words: 1328 - Pages: 6
...Amaya Dr. Sergei Andronikov Bus 322 August 23, 2014 This essay is to explore how leadership, teambuilding and communication affect in an organization. The company I chose to write on is the company I have previously worked for, Wegmans. Addition to this to the organization I will also examine traditional, contemporary, and emerging leadership which will indicate the most appropriate leadership characteristics as leadership style and interpersonal forms of power, and how they impact organizational performance. Then analyze the organizational stressor that impacts the organization performance. Then last I will finally discuss the critical elements for effective group and work team performance to develop an effective team or work group within Wegmans. We are all motivated to learn and excel in different ways. There are numerous types of leadership as well, and it is encourage utilizing one's individual style to develop individual leadership skills, critical thinking, problem solving, and self-advocacy. What are good qualities of a leader? We all may think such as our past leaders being "charismatic," "strategic," and "heroic," but what makes them a strong leader? Successful leaders must influence others in the workforce or team. They overcome and see past what's in hand at the moment and seek long-term goals. They have a great relationship with others to have positive outcomes. In Wegmans I seek a transformational leadership, leaders who have a clear vision, and can express...
Words: 1478 - Pages: 6
...Report: Mismatched Worker Stephenie Butscher Alexandra Edwards Saint Leo University Professor: Susan Gibbons Executive Summary Skills mismatches are one of the most common challenges faced by the economy. Observations show that in far too many cases, workers are not well-matched with their current jobs ("Skills mismatch," 2012). The economy is seeing increasing numbers of job vacancies but their unemployment rates are not going down. This is because many of the workers who lost their jobs due to the economic downturn do not have the skills the market now demands. In the actual workplace management is often finding themselves taking an unusual amount of time talking with their employees about what went wrong on the prior project and how can they fix, or noticing employees are trying to play catch up, working overtime and missing deadlines. These are collective concerns and are often related with the organization being understaffed, but also can be affected by a skills mismatch. Skills Mismatches Skills mismatches denote a lack of fit between people’s skills or qualifications and their jobs’ skill requirements (Mello, 2011, p. 270). There are two types of skills mismatches over-and under qualification. Over qualified employees have skills and/or education that exceed the skills required to perform a job. Under qualified employees typically are ones’ with a high school diploma or less. When a person is in a position that does not match their skill level a mismatch has...
Words: 1670 - Pages: 7
... behavior and outcomes An examination among senior managers Abraham Carmeli Graduate School of Business Administration, Department of Political Science, Bar-Ilan University, Ramat-Gan, Israel Keywords Job commitment, Job satisfaction, Altruism, Family friendly organizations Abstract The literature suggests that managerial skills in general, and emotional intelligence in particular, play a significant role in the success of senior managers in the workplace. This argument, despite its popularity, remains elusive. This can be attributed to the fact that although a few studies have provided evidence to support this argument, it has not received an appropriate empirical investigation. This study attempts to narrow this gap by empirically examining the extent to which senior managers with a high emotional intelligence employed in public sector organizations develop positive work attitudes, behavior and outcomes. The results indicate that emotional intelligence augments positive work attitudes, altruistic behavior and work outcomes, and moderates the effect of work-family conflict on career commitment but not the effect on job satisfaction. Introduction What makes a senior manager successful has been a central research question of organizational scientists for decades. Underlying this interest is the assumption or observation regarding the impact of upper-echelon managers on important issues of strategic vision, strategic positioning, strategic and tactical moves, among others aimed...
Words: 11388 - Pages: 46
...as well as financial dilemmas. Players and team representatives face the same issues the only difference is players are in the constant spotlight. The organization as a whole has to come together to reduce conflict within the organization from each dilemma. As players on a team most of the athletes understand their role on the team as they get more or less playing time. This method applies the coaches, recruiters, and other management role in the organization. The organization should take a team role. “A team role was defined as a pattern of behavior characteristic of the way in which one team member interacts with another in order to facilitate the progress of the team as a whole (Aritzeta)”. Helping each other build and work as on unit is sports organizations goal in order to get one step closer to being the best each year. “Team role preference is related to Dominating, Integrating, Avoiding, Compromising and Obliging conflict management styles” (Aritzeta). Each individual is treating fairly but in accordance to their role in the organization. Aritzeta says “One way of building high performing team is by identifying individual preferences to approach tasks and interact with others, that is to say, identifying individual team role preferences”. Other, team role preferences have been shown to be related in different ways to the level of control accepted by individuals...
Words: 2424 - Pages: 10
