...1: THE DYNAMIC ENVIRONMENT OF HRM LEARNING OUTCOMES After reading this chapter, students should be able to: • Discuss how cultural environments affect human resource management (HRM) practices. • Describe how technology is changing HRM • Identify significant changes that have occurred in workforce composition • Describe the HRM implications of a labor shortage • Describe how changing skill requirements affect HRM • Explain why organizational members focus on quality and continuous improvements • Describe work process engineering and its implications for HRM • Identify who makes up the contingent workforce and the HRM implications • Define employee involvement and list its critical components • Explain the importance of ethics in an organization. CHAPTER OVERVIEW The chapter’s opening vignette illustrates how Four Seasons Resorts and Hotels uses the Golden Rule to treat the employees as you expect them to treat the customer. While customers like to be pampered, so do the employees as evidenced by the Four Seasons being listed in Fortune magazine as one of the “Best Companies to Work For” every year since the list started in 1998. Overviews of today’s dynamic business world, highlighting cultural environments, globalization, technology, and social history evolution, set the stage for discussions about the implications to the HR field. These topics include: multicultural issues, global workforces, HRM technology, workforce diversity...
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... 3 1 Introduction 1.1 definition 4 1.2 introduction 4 2 Analyses 2.1 importance of hrm today 5 2.2 one major challenge of hrm facing companies today 6 3 Evaluation and Recommendations 3.1 provide work-life balance 7 3.2 enable global mobility 8 4 Conclusion 8...
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...Report On Managing Human Resources Table of Contents Introduction: 1 1.1 Explanation of Guest’s model of Human resources management, soft and hard and loose and tight human resource management 2 “Soft” and “Hard” HRM: 2 1.2 Differences between Storey’s definition of human resources management, personnel and industrial relation (IR) practices 2 1.3 Implications for line managers and employees of developing a strategic approach to human resources management 3 2.1 How flexibility is applied in workplace: 4 2.1.1 The core periphery workforce model (Atkinson 1984) 4 2.2 Two methods of flexibility developed in my organization 4 a) Improve work-life balance: 4 b) Provide physical and mental well-being: 4 2.3 Flexible working practices from both the employee and the employer perspective in my organization 5 2.4 impact of change in UK labour market have had on flexible working practices in the context of zero hour contracts in my organization 5 3.1 Form of discrimination that take place in the workplace 7 Description based on ethnicity and race: 7 Discrimination based on sex: 7 Discrimination based on religion: 7 3.2 Practical implications of equal opportunity legislation in my organization 7 3.3 Comparison of approaches to manage equal opportunities and managing diversity 7 4.1 Comparison of 360 evaluations with another performance appraisal method 9 4.2 Assessment of approaches for managing the employee welfare in my organization 9 4.3 Discussion on how latest health...
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...1. What role do you believe HRM plays in sustainability, as defined in this article? HRM plays a very important role in helping organizations to maintain sustainability by: Partnering: HRM plays a very significant role in articulating the organizations social mission. It helps alignment behind this mission at the executive leadership level by bringing in the perspectives of stakeholders and employee interests. Engaging: HRM helps in engaging both internal and external stakeholders to identify ways in which the social and environmental actions of the company are affecting the people associated with it. Engaging can include external partnership with non-profit organizations. Employee attraction and selection: Another important aspect of HRM is proper selection of candidates who believe in company’s vision of sustainability. For example when an employee can connect with the eco-value of an organization he is more likely to stay with the firm which helps in reducing overall expense on recruitment. Employee training and development: Regular training may be required for employees who don’t align with the sustainability mission of the company or for employees who need to understand new ways of sustainable working. HRM plays a very important role by scheduling these training and development sessions for its employees. Creating a sustainable organizational climate: It is very important to create an environment which encourages employees to pursue...
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...The HR Role To Create Job Involvement And Life-work Balance A research work presented by: Hend Hossam Eldin Hosny Mary Louis Shoukry Mariam Ibrahim Tayia HRM as the gate keeper between two extreme points…… The review of HR related literature revile two problems that could face any HR manager and represent a challenge that needs a solution….. Solutions…….???????? The model that we suggest to solve the two examined problems goes as the following : Low performance and job dis-involvement DEFINITION : low performance could be defined as dis- achievement and failure to meet organizational goals, which causes problems to supervisors, co-workers and to the employee himself as well, and above all, to the organization because of slowing the production and lowering the productivity. Causes of disachievement usually falls in three major areas: Misunderstanding the job requirements. Lack of needed abilities and skills. Deliberate refusal to work. 1- Misunderstanding the job requirements ……….I DON’T REALIZE Employee do not know how to do the job they were assigned. They will continue to underachieve rather than admit job incompatibility and risk termination. It is possible that an employee is performing a job incompetently without realizing it. believing in doing the job properly when it is not, is up to the management to set the proper goals. Punishing an employee without first finding out the underlying cause of his performance lapse can make the situation...
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...Abstract Internationalizing a firm is one of the most important steps a company can take to become more competitive. It can also be one of the most challenging tasks ever taken on because of the amount of development a company must go through in order to make an expansion into new countries successful. The following internationalization plan for the company iCracked will go over strategic goals for the firm, what type of firm iCracked will have to become as it internationalizes, what key aspects of the market must be focused on to remain competitive, and how HRM is going to play an essential role in the company as it internationalizes. HRM will be focused on how performance is managed, how employees are compensated as well as rewarded, selection methods in differing countries, training and development across the globe, and if there is/should be a difference between countries in terms of work-life balance. iCracked Internationalization Plan Across the globe, more than 20% of iPhone owners accidentally damage their phone, resulting in an ugly, unattractive, obnoxious cracked screen. As one of the most popular SmartPhones in the world, Apple’s iPhone is in dire need of a specialized repair service for the easily cracked screens that leave consumers in a panic as warranties expire. Founded in 2010 by a Cal Poly student, AJ Forsythe, iCracked Incorporated is a company that offers such a repair service in the US replacing broken screens and providing repairs for water damage...
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...CHAPTER 1 The Role of Human Resources What Is HRM? Human resource management is the process of employing people, training them, compensating them, developing policies relating to the workplace, and developing strategies to retain employees. The Role of HRM There are seven main responsibilities of HRM managers: staffing, setting policies, compensation and benefits, retention, training, employment laws, and worker protection. In addition to being concerned with the seven internal aspects, HRM managers must keep up to date with changes in the external environment that may impact their employees. The trends toward flexible schedules and telecommuting are examples of external aspects. To effectively understand how the external forces might affect human resources, it is important for the HR manager to read the HR literature, attend conferences, and utilize other ways to stay up to date with new laws, trends, and policies. SKILLS NEEDED FOR HRM Ethics is perhaps one of the most important aspects to being a great HR professional. There are a number of skills crucial to human resource management. First, being able to organize and multitask is necessary. In this job, files must be managed, and an HR manager is constantly working in different areas of the business. Communication skills are necessary in HRM as well. The ability to present good and bad news, work with a variety of personalities, and coach employees is important in HRM. Specific job skills, such as computer skills...
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...Introduction An organization cannot build a good team of working professionals without good Human Resources. The key functions of the Human Resources Management team include recruiting people, training them, performance appraisals, motivating employees as well as workplace communication, workplace safety, and much more…… which are an integral part of Al-Nisr Al-Arabi Insurance Company Human Resource System making it the company it is today. History Al-Nisr Al-Arabi Insurance Company was founded in 1976 by Societé Nationale D’Assurances, under the name of “Jordan Eagle Insurance” and began its activities by providing life insurance, personal accidents and individual health insurance. In 1981, the company started to expand its activities by offering non-life insurance activities and group life & medical insurance. In 1989, the company merged with Rifco Life Insurance and resulted in the well-known Al-Nisr Al-Arabi Insurance Company. Inspired by the features of the eagle, the bird that represents strength and protection, the company retained the name "Al Nisr Al-Arabi" which was chosen to enhance Arab cooperation in the insurance field. Mission Statement “Dedicating our resource towards providing our clients with the Finest Service at competitive terms; satisfying our shareholders with Sustainable Growth and optimum return; rewarding our employees amid a Continuous Learning and personal development environment; Partnering with our society to create a Better Tomorrow.” ...
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...The key function of HRM that this essay will explore is the impact Employee Relations has in the way in which HR operates in many departments. Human resource Management is department which most businesses use as a means of enabling people’s capabilities in order to achieve a critical competitive advantage that’s attained through a distinctive set of integrated employment policies, programmes and practices. (Bratton &Gold 2007).This essay will provide an in depth discussion of components and the key players involved in Employment Relations that are seen in organizations today, as well as the importance of the integration of other key HRM practices and the management of the organisation as a whole. As well as examining the key HR functions I will also analyse the key models, theories and concepts that have a direct impact on HRM such as the Fombrun, Harvard and Warwick models that are seen to be used in many different organisations today. Employee Relations is a collective term in the Human Resources function that includes employee engagement within the workplace, values the employees’ rights to be part of trade unions. It also sets in stone in most organisations the employment legislation as well as managing grievance and disciplinary actions. Employment Relations is regarded as a relatively new term as it has previously was known as industrial relations conversely it does not have the same standards and equality as Employment Relations has in the Human Relations workplace. ...
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...will be allotted an industry in which they have to find out how different companies have managed trade unions as well as strikes. 6 Each student has to analyse the importance of self managed work teams in the organizations and how they can be helpful for sustaining high performance. 7 Each student will be given an insurance company to find out how they should compensate to retain employee. 8 Planned Exit 9 Why CEO feels HR plays small role in organization’s success. 10 Employee engagement and communication for rainy days 11 Glass ceiling 12 Find out the various strategies followed by the various companies during recession 13 Creating a leadership pipeline 14 Sustaining high performance teams 15 Challenges in Recruitment 16 Need of cross cultural negotiations 17 Effectiveness of variable pay packages 18 Golden Handshake :the need of an hour 19 Management Development programs and its benefits. 20 The See-Saw of work and life 21 Women Empowerment in corporate world 22 Whistle Blowing – an ethical dilemma in HRM 23 Collective bargaining in global business environment 24 Outbound Training-beyond fun 25 Impact of recession on HR practices 26 Succession Planning in Indian Organization 27 HR Management in 21st Century: Challenges for the future. 28 HRM in small and medium sized enterprises -A comparative analysis 29...
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...VATSAL POPAT - 25 MCOM PART 1 VATSAL POPAT - 25 MCOM PART 1 WORK LIFE BALANCE WORK LIFE BALANCE Abstract THE NEED TO MAINTAIN BALANCE IN WORK AS WELL AS LIFE FOR A HAPPY AND A SUCCESFUL LIVING Abstract THE NEED TO MAINTAIN BALANCE IN WORK AS WELL AS LIFE FOR A HAPPY AND A SUCCESFUL LIVING CONTENTS 1.0 – INTRODUCTION 2 2.0 - WORK LIFE BALANCE 4 2.1 - WHAT’S IN IT FOR EMPLOYERS? 6 2.2 - BOTTOM-LINE BENEFITS 7 3.0 - HOW SHOULD THE ORGANIZATION WORK TOWARDS IT ? 8 3.1 - FLEXIBLE TIMINGS. 8 3.2 - FLEX THE PLACE 12 3.3 - FLEX THE JOB 14 3.4 - FLEX THE BENEFITS 17 3.5 - OTHER IDEAS BASED ON PUBLIC SURVEYS 24 4.0 - EMPOYER AGENDAS TO IMPROVE WORK LIFE BALANCE 27 4.1 - STEP 1 CHECK IT OUT 27 4.2 - STEP 2 FIGURE IT OUT: PLAN THE RIGHT MIX 28 4.3 - STEP 3 TRY IT OUT: IMPLEMENTATION 30 4.4 - STEP 4 SPELL IT OUT: COMMUNICATION 31 4.5 - STEP 5 WORK IT OUT: LEAD BY EXAMPLE 32 5.0 - 10 TIPS TO THE HR MANAGER 33 6.0 - ARGUMENT AGAINST THE HYPE FOR WORK LIFE BALANCE 35 CHAPTER 1 - INTRODUCTION HUMAN RESOURCE MANAGEMENT - HRM is the process of managing people in a company as well as managing the existing inter-personal relationships. These two processes are key in the success and growth of a business. When viewing HRM from the point of ensuring that structures and processes are identified...
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...employees can make a huge difference for a company’s bottom line ('A treasure too valuable to waste', 2010). Being able to identify promising individuals and differentiating potentials when hiring or promoting staff, establish adaptable organizational structures that encourage work-life balance, promote diversity and inspire employees is an invaluable management skill that allows firms to efficiently make use of its human resources. This type of management is otherwise known as Human Resource Management (HRM) ('A treasure too valuable to waste', 2010). This essay aims to discuss how HRM can be used to increase employee commitment and organisational performance through the use of different human resource management models. The definition of HRM will be further discussed and the different models that firms may use to achieve objectives. Furthermore, the mentioned benefits of HRM will be contrasted with it’s unique challenges, through a detailed critiquing. The models discussed are the Harvard Model and the Strategic Human Resource Management Model. Lastly, a practical analysis will be conducted in order to develop recommendations for how firms can overcome some of these challenges before conclusion. Defining HRM...
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...Reiteration of Goals and Objectives My goal for the internship with The Trust Hospital was to come out of the internship with knowledge of the inner workings of managing work-life balance issues in the hospital. Prior to beginning the internship I was told that my responsibilities would include interviewing patients or representatives to obtain and record name, address, age, religion, persons to notify in case of emergency, attending physician, and individual or insurance company responsible for payment of bill. For the first month or so of the internship, I felt that it was a much directed process. Daily I would arrive at The Trust Hospital and my tasks for the day would be emailed to me along with a detailed explanation of how to complete them. As I became more comfortable and aware of what tasks needed to be completed by the intern at TTH, the internship became much more self-start. My ultimate goal was to develop an understanding of how to complete these responsibilities and learn as much about Human Resource practices in the process. Quality of Instruction The quality of instruction that I received during this internship is a priceless asset in my learning as a human resource management student. Since The Trust Hospital is a small company, there is not a Human Resource Management Department. These tasks are carried out by different personnel throughout the organization. Staffing needs are taken care of by upper management (Administrator), when a job becomes available...
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...CH.12 Managing Human Resources Why Is HRM Important? 1. it can be a significant source of competitive advantage as various studies have concluded 2. HRM is an important part of organizational strategies 3. the way organizations treat their people has been found to significantly impact organizational performance High performance work practices * Self-managed teams * Decentralized decision making * Training programs to develop knowledge, skills, and abilities * Flexible job assignments * Open communication * Performance-based compensation * Staffing based on person–job and person–organization fit * Extensive employee involvement * Giving employees more control over decision making * Increasing employee access to information HRM processs: External factors that affect HRM process 1. The economys 2. Employee labor unions A labor union is an organization that represents workers and seeks to protect their interests through collective bargaining. 3. Legal environment of HRM -affirmative action is Organizational programs that enhance the status of members of protected groups -work councils is Groups of nominated or elected employees who must be consulted when management makes decisions involving personnel -board representatives is employees who sit on a company’s board of directors and represent the interests of the firms employees 4. Demographic trends With Gen Y now in the workforce, analysts...
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...Management (HRM) is a division in practically every organization, however over the years the role of HRM has experienced significant changes. According to the business dictionary, HRM is defined as “Administrative activities associated with human resources planning, recruitment, selection, orientation, appraisal, motivation, remuneration, etc. HRM aims at developing people through work.” In past times HRM were considered responsible for simply hiring and firing and at one point in time were labeled event coordinators and planners. Due to the numerous legal changes and advancements in technology the HRM responsibilities have changed drastically and are essential to maintaining a successful organization. The HRM today is responsible for all aspects of employee development from recruitment to training and beyond in addition to impacting the organizations strategic plan. Constant legal changes and advancements to technology have created an increase in responsibility for HRM. Legalities organizations are required to follow witness constant changes, which require HRM to be both educated and up to date with the laws that effect their organization. The slightest of mistakes could result in fines, lawsuits, and in some cases an organization being shut down entirely. Those employed within an organizations HRM are expected to know these laws to refrain from violating employment laws, employment practices, and more. Another challenge those in HRM face with today’s work environment...
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