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Human Behavior Case

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Submitted By marialouella
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MMGT 205: Human Behavior in Organization

Name: Maria Louella C. Tambis Date: February 15, 2014

Questions: 1. THE PROBLEM
Given the situation above, the disaster response team was not able to fulfill its duty to provide efficient, fast and immediate relief assistance and social welfare services to the affected families of the typhoon Ondoy.

2. ROOT CAUSE OF THE PROBLEM * Lack of manpower - the absence of Ms. Cruz and other members of the disaster response team cause the delayed in providing immediate social welfare services to the affected families. * Lack of communication, coordination and support from the members of the disaster response team.

3. ANALYSIS AND RECCOMMENDATION
The disaster event is a good opportunity for Ms. Cruz, as a public servant and a social worker in particular to show to the management her passion and dedication about her work. Ms. Cruz should have exerted more effort to prove to the management of her capabilities as a social worker. Considering that Ms. Cruz is new in the department, maybe the reason why she acted or behave that way because she did not feel the urgency or importance of her role as a social worker especially in times of disaster response.
Based on the above situation, it is improper for Mr. Santos to compare Ms. Cruz with the rest of employees who were able to perform their job well. He should better understand that individuals differ with each other in many aspects i.e capabilities, attitudes, personality and values.
Some members of the disaster response team were absent during the emergency response resulting to the delayed of giving relief goods. Maybe because the employees find it difficult to wake up and report for work especially with the 10:00 PM – 6:00 AM schedule. Knowing also that they will not received an overtime pay or incentive for their effort of working beyond

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