Shah Basit Hussain Qureshi
Istanbul, Turkey
Chapter 2 Collaboration and Teamwork Project
Identifying Management Decisions and Systems
With a team of three or four other students, find a description of a manager in a corporation in Business Week, Forbes, Fortune, Wall Street Journal, or another business publication or do your research on the Web.
Gather information about; * What the manager does and the role he or she plays in the company:

This job contributes to Starbucks success by leading a team of store partners to create and maintain the Starbucks Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

* Identify the organizational level and business function where this manager works:

* Make a list of the kinds of decisions this manager has to make and the kind of information that manager would need for those decisions:

Leadership * Setting goals for the work group, developing organizational capability, and modeling how we work together: * Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team. * Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.