ILM Level 3 Award in First Line Management

Understanding training and coaching in the workplace.

Understand how to provide training appropriate to the workplace.

Identifying training needs.
A training need may arise for many reasons this could include the maintenance of existing competencies, a change in procedures, the acquisition of new equipment, a change of roll and responsibilities, the identification of unsafe practices etc.
Xxxxxxxxxxxxxxxxxxxxxxxxxxxxx use two systems for recording the maintenance of existing competencies these being Terian that is used to ensure that front line personnel meet the requirement to attend risk critical assessments within specified time periods, and PDRPro which is an electronic personal development recording system.
An annual training plan is developed for each station based on the risk profile for that station and identifies topics to be covered during weekly training sessions . A review of relevant Standard Operating Procedures is incorporated within these training sessions to make sure all personnel are familiar with the correct procedure and are aware of any changes. Safety issues that have arisen within the service are also briefed to personnel using Operational Procedural Alerts.

Training techniques.
Dependant on the training required various techniques are available. Most commonly used are practical scenarios and simulations that allow personnel to gain experience in following standard procedures and gain familiarisation with equipment, this offers the trainer the opportunity to demonstrate what is required, observe and asses the trainees following the procedure and give feedback. These sessions are normally preceded by a lecture or presentation covering what we are going to do and why ensuring learners receive all the necessary information.
Explain – Demonstrate – Participate – Asses.
We use many other