...COMMUNICATION PROBLEMS FACED BY MALACCA HEALTH DEPARTMENT (MHD) ON ANTI SMOKING CAMPAIGN INTRODUCTION Communication refers to the act, by one or more persons, of sending and receiving messages that are distorted by noise, occur within a context, have some effect, and provide some opportunity for feedback. All communication takes place in a context that has at least four dimensions: physical, cultural, social psychological and temporal. Communication always has some effect on one or more person involved in the communication act. For every communication act, there is some consequence. For example, we may gain knowledge or learn how to analyze, synthesize, or evaluate something. These are intellectual or cognitive effects. Or we may acquire or change our attitudes, beliefs, emotions and feelings. These are effective effects. We may even learn new bodily movements, such as throwing a ball or painting a picture, as well as appropriate verbal and nonverbal behaviours. These are psychomotor effects.Communication behaviours, whether they involve verbal messages, gestures, or some combination thereof, usually occur in “packages” (Pittenger,Hockett,& Danehy 1960). Communication is transactional (Barnlund 1970; Watzlawick 1977, 1978; Watzlawick, Beavin, & Jackson 1967; Wilmot 1987). One implication of viewing communication as transactional is that each person is seen as both speaker and listener, as simultaneously sending and receiving messages. Each person in a communication transaction...
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...How to improve communication skills? Effective communication helps us better understand a person or situation, enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, many of us experience difficulties connecting successfully with others Being fluent in English is important, considering it is the universal language of business communication. For those looking to improve their skills, here are a few tips. 1: Listen 2: Read 3: Improve Your vocabulary 4: Prepare for small talk 5: Make mistakes 1: Listen Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. We listen to obtain information. We listen to understand. We listen for enjoyment. We listen to learn. Given all this listening we do, you would think we'd be good at it! In fact most of us are not. Depending on the study being quoted, we remember between 25% and 50% of what we hear. That means that when you talk to your boss, colleagues, customers or spouse for 10 minutes, they pay attention to less than half of the conversation. This is dismal! Turn it around and it reveals that when you are receiving directions or being presented with information, you aren't hearing the whole message either. You hope the important parts are captured...
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...How to Improve Inter-departmental Communication Everyone experiences of being the one in groups, and inevitably communicates with the people who are surrounding. Definitely, communication is the most common way for human beings in the world. And due to the advancement of information technology, today’s organisation communication channels have been broadened. However, communication barriers potentially come up within inter-departments. Sometimes, important information simply gets lost because someone doesn’t know that it needs to be received or how to share it, and group members don’t communicate to each other effectively. Thus, it’s important for the hierarchy, regardless of the type of the organisation, to take a thoroughly consideration of the ways of controlling the communication to get rid of any adverse factors. What kinds of communication are required for participating in a group especially in an inter-department? This essay will primarily focus upon recognising the poor communication issues that emerge in inter-departments, and then how to cope with the problems effectively from a management perspective. Recognising the causes of poor communication is an important step towards avoiding them (Judith 2012, p.6). Why is poor inter-departmental communication incurred? Firstly, different people have diverse personalities. Someone prefers being quiet with few words, and someone favours in being loud and eloquent. If such two types of people communicate, the conversation...
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...Abstract The workplace is a diverse group of people. Therefore, communication is one of the most important aspects used in the workplace. Communication occurs each and every day. Employees and supervisors have to communicate with each other in making decisions, asking for help, or trying to figure out to solve problems at work. Failing to communicate effectively can make the job different and bring all kinds o problems. With that being said, there are many ways to improve communication such as active listening, learn to be open and understanding of other’s points of view, maintain a positive attitude, and have face-to-face interaction. “The act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else (Merriam Webster Dictionary, 2014).” In other words, communication is interacting between two or more individuals by interchanging information. Communication is one of the most important aspects used in the workplace. Also, it is a tool used to increase productivity and maintains strong interpersonal relationships at work. Effective communication is when both parties understand the information that the sender intended to transmit. In other words, hearing and understanding what the person says and being able to get your own point across is what effective communication is about (Moulesong, 2010). In a workplace environment, there are people with different backgrounds...
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...1. Language Language plays the most important role during the intercultural communication, so it is very useful to speak others’ language. If I can speak other people’s language, they will feel warm and may think I am sincere. Even though I cannot master that language in a short time, it is better to learn a little than knowing nothing. 2. Culture Besides the language, learning other people’s culture is also very important. Because language is just a tool of communication, what people care more about are the ideas of each other. So learning the different culture helps I understand other people’s ideas better, and then the communication can proceed smoothly. 3. Self-identity Just knowing what others are thinking about is not enough; people should also analyze themselves and know what they need. So during a intercultural communication, I can identify myself first, and with a clear self-identity, the topic of the communication will be more focused and the communication can be more effective. 4. Nonverbal language This one is also very important but often ignored by people. As for me, if I face a people of low-context culture, I will try my best to have eye contact with him/her. Although I am shy, I will use more facial expressions and gestures during the communication. Besides, I will pay attention to the personal space in order to avoid embarrassments. 5. Toleration Because the culture diversity, it is very common for us to put towards different opinions. Even...
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...For the most part, EHRs improve communication by doing away with handwriting errors, reduce time pulling charts, and enable multiple staff to simultaneously work on the same patient chart. [7] The EHR also has a remarkable potential to improve quality of care through CPOE and further, aids in the measuring quality and performance data.[6] Studies, however, have shown mixed results regarding medical errors and adverse events with the use of CPOE.[6] 3.2.1 RESEARCH Prior to EHRs, information about quality and performance was obtained by examining insurance claims. There are several limitations to obtaining information through insurance claims such as incomplete sampling methods and the complexity of assigning attribution of specific care to physicians.[21]...
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...serious communication problem. I undermined anything but physics due to rigorous olympiad training I had in the high school. However, it was all about to change soon after being matriculated in the National University of Singapore. I joined a few extracurricular activities to immerse myself in a world that I never knew. I started to become a subcommittee member of a student club in NUS. It was then my first exposure to organizational experience. Bonds and friendship created during the experience were definitely enjoyable and further encouraged me to go into higher responsibility positions. Soon enough I held several key positions in the student club. There are so many things I learned these past two years through holding main committee position in the club. However, if I were to point out two most important things, I would say they are (1) systematic communication and (2) importance of teamwork. Using top-down approach in solving problem, I am deeply convinced to become more systematic in communicating my ideas. It is simply because of being more systematic would improve clarity in communication. Moreover, systematically communicating to team members "why we are doing what we are doing" helps to align vision and motivation of the members. Not to mention having the same vision and motivation would help them to acquire a greater sense of belonging to the team and therefore motivate them to be more enthusiast in execution of agreed work plans. This, in conclusion, improves productivity...
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...Professor Jeff Surprenant November 27, 2010 1. The new Utley management would like to establish a pay-for-performance system. What does this mean to the Utley management? Changing to a pay-for-performance plan would mean disadvantages and advantages for Utley management. One advantage of implementing this program is that it could fix the suspicion and mistrust in the organization, because the employees have more control over their salary increases. Employees have power over their increases, because the better they perform, the higher their increases will be. The previous plan made employees feel as if they had no power, because they were not included in the performance appraisals, which means they were not given feedback on they would improve. With a new plan in place, the suspicions of employees are reduced, because they are included in performance appraisals. Changing to the pay-for-performance plan means recognizing individual performance, unlimited compensation and better retention, increasing productivity and lowering production costs, motivating performance at the individual, group, and organizational levels, and drive employees to work hard and more efficiently. Of course, there are also disadvantages in the pay-for-performance plan, such as employees may complain if problems with equipments or items out of their control get in the way of employee productivity resulting in lower performance levels. You also may attract employees who are interested in compensation, rather...
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...Write Up. Case 1: Blue Mountain Resorts. The Service Quality Journey. Dave Sinclair, vice-president of human resources at Blue Mountain Resort (BMR), was considering his options concerning the company's service quality program. He gathered together a team of 25 BMR managers to identify opportunities to improve service quality. They had provided Dave with a number of specific proposals he wanted to evaluate and decide on a course of action. From all, Dave identified three proposals that required careful consideration: costumer flow, speed of service and information technology (IT). BMR service is delivered in different aspects due to the variety of services that it offers, like winter sport, skiing and snowboarding activities and a variety of services related to these activities, hospitality and food and beverage services, call center, day care and conference facilities. Furthermore, it offers a number of other miscellaneous services to the customers. However, because of the growth and expansion, it began to develop a reputation for long line-ups and poor service. The lacks of service quality started to show up. In other words, guests were not experiencing what they were expecting. Since the employees were not giving a right service quality, it was also affecting their morale and job performance, showing this a lack of two of the service quality dimensions, empathy and responsiveness. After BMR started the service quality journey, the company itself started to change...
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...focus on serving customers and systemic problem solving teams made up of front line workers. Benefits Total Quality Management: * Strengthened competitive position * Adaptability to changing or emerging market conditions and to environmental and other government regulations * Higher productivity * Enhanced market image * Elimination of defects and waste * Reduced costs and better cost management * Higher profitability * Improved customer focus and satisfaction * Increased customer loyalty and retention * Increased job security * Improved employee morale * Enhanced shareholder and stakeholder value * Improved and innovative processes Advantages of Total Quality Management: * Improves reputation- faults and problems are spotted and sorted quicker * Higher employee morale– workers motivated by extra responsibility, team work and involvement in decisions of TQM * Lower costs – Decrease waste as fewer defective products and no need for separate * Quality Control inspectors (Quay,2012) Lean Manufacturing Lean manufacturing is all about creating value by bringing in fierce efficiency in every aspect of production, by minimizing wastefulness in all its manifestations. With its origins in eastern philosophy of 'Kaizen', lean manufacturing focuses on reduction of 'Muda' which is the Japanese word for anything in a manufacturing or business process, that is wasteful or not directed towards...
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...Foundations Paper Kaybee Alvarado HSM/260 05-29-2011 Andrea Peleg Foundations Paper “The Robert Wood Johnson” This organization was established in 1972. The focus is on making affordable basic healthcare available to everyone. The foundation is the nation’s largest charitable organization that is direct focus on health care issues. The foundation support public agencies, universities and public charities that fall under tax exempt sec. 501 (c) (3) of the Internal revenue code. The mission of the Robert Wood Johnson Foundation is to improve the health and health care of all Americans. Their goal is clear: To help our society transform itself for the better. The foundation does numerous projects throughout it organization. Every year the foundation gives out approximately 1,000 grants totaling hundreds of millions of dollars to hospitals and research institutes. The RWJF (Robert wood Johnson Foundation) does provide annual reports containing its complete list of grants awarded each year. You have the ability to apply for multiple grants at one time as long as it for different projects. You do have to submit an application form in for applying for certain grants. The entire process can take anywhere from four to seven months before it’s approved. Clinical Scholars is one of the most successful foundation programs. It provided young physicians the opportunity to study on non-clinical topics such...
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...Differences between parental involvement and parental counselling Parental involvement can be described as having an awareness of and involvement in a child’s schoolwork and a commitment to consistent communication with educators about a child’s progress at school (Epstein 2005:77-96). It involves an understanding of the interactions between parenting skills and a child’s success in school. Parental involvement is important to the educational success of a young child and generally declines when a child enters the higher grades. According to Epstein (2005: 77-96) the benefits of parental involvement include: • Parental involvement leads to improved educational performance of children • Parental involvement foster better behaviour in classrooms • Parents who participate in decision making experience greater feelings of ownership and are more committed to supporting the schools mission • Parental involvement improves school attendance • Parental involvement creates better understanding of roles and responsibilities between parents, educators and children • Parental involvement improves the child’s emotional well-being In contrast to parental involvement, parental counselling can be described as individual counselling designed to support and educate parents through their child’s recovery process (Shoeman 2009:105). Parental counselling is a service offered to parents who are looking for some guidance on issues pertaining to their child or adolescent. Unlike parental...
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...PART A From the case study of ARGO, select one sub criteria from the leadership section and assess it using the RADAR methodology and the EFQM requirements of the Leadership criteria. Then write 1. Two strength areas (things ARGO did well as related to applying the requirements stipulated in the criteria or the RADAR) Answer: 1C. Leaders engage with external stakeholders. Looking at the points as mentioned in the criteria for 1C, ARGO ID has done quite well in accordance with the application of the criteria and keeping it up. ARGO has a small a customer base of large organizations and they don’t find it difficult to reach them, hence they can understand and respond to the customer’s expectations and needs. Moreover, the four senior managers including ARGO ID CEO manages themselves with their important customers which helps them understand customer’s apprehensions and concerns. ARGO ID CEO while visiting their key customers found out complaints about the Utilities’ department regarding unexpected interruptions due to bad weather conditions. So, with the help of ARGO’s customers, improvements were seen in the simplification of the tendering process and introducing billing by email for key customers etc. This shows ARGO’s compliance with the criteria’s second point which says that leaders should establish such approaches which would involve partners, customers and society in creating new concepts and improvement. ARGO uses Strategic Partnership initiative to maintain...
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...1. Answer: In my opinion, this evaluation has several major proposes according to the various idea of Max, Jim and Lynne. Fine-tuning has been used as a tool to evaluate the score of workers. The main point of this case is discussing about ‘evaluating form’. According to this case, there are two main ideas of the evaluation. Firstly, Tom Hamilton, the first year manager, is an accurate evaluation called Give them the facts. Accuracy is top priority in this performance appraisal. He said “One key to motivate people is providing true feedback”. If you give them the truth, it would be easier to talk to them about how to improve their performance. Secondly, Max Steadman, Jim Coburn, and Lynne Sims, is a fine-tuning evaluation. As stated in their opinion, just only one score can make the workers mad or happy. Flexibility is the first priority depended on the situation of each worker. For example, Lynne gave a good rating score to worker who have personal problem in order to support, speed up her recovery, and make sure that she would not lose her job. Jim gave a good score to mediocre worker who have performed very well in last two or three months improving and motivating him. On the other hand, they would rated the low score to the worker whose performance was not good, in order to shape up and jolt this one to perform better. Besides, they would gave low rating to workers who act like rebel to remind them who the boss. However, as a tool to judge the employee, I strongly not...
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...improving the quality of the team member’s individual assignments. The team really struggled with understanding the assignment as a whole, and without a clear understanding, implementing such a plan proved to be more difficult than the team anticipated. It came down to the final hours before the assignment was due before the team began to understand the assignment more clearly and formulate an effective quality improvement plan. This week, Team D will discuss three main issues that attributed to the concern for developing the quality improvement plan, how well these issues worked, (and did not work) and how the team plans to change and improve these issues for future assignments. This paper will discuss the issues of communication, punctuality, and responsibility and how Team D can find the areas of opportunity with each issue. Communication (Kelly S) Punctuality (Team Member 3) Responsibility (Keith McIlwaine) The team began on a low note in creating and delivering an action plan for improving the quality of the team member’s individual assignments. In the beginning a struggle that attributed to concerns for developing the quality improvement plan was getting to know team members’ work ethics. For we have been at this for a long time and have meet and worked with many other students who...
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