...Improving my listening skills at work would increase the effectiveness of my communication because the person or people that are talking to me or trying to explain something to me will know that I am being attentive they will know that they can trust that I am hearing what they are saying, understanding what they are saying, and most importantly hear what they are saying. I know that if my managers know that I am actively listening it could definitely have positive outcomes on where I want to be in my career. The main strategy of effective listening that I think I need to personally work on would be “Mindful” (Wood p 160). In my work situation being mindful would be me learning to in our group meeting situations to let people speak all the way through even if they are totally off topic, not to try and dominate the talk stage. At work I would also want to work on my “active listening skills” (wood p160) which I know is hard work but it will force me to ask questions and let the other person know I am interested in what they are saying and I am actually taking it in. It would also force me to ask questions because I know myself personally, if I am not actively listen my mind wanders on to other things and I won’t ask questions and I won’t retain a word that was said. These same techniques can help me in my personal life as well because a lot of times my husband will have important information that he needs to discuss with me, and to be honest with you I would really only use my...
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...effectively in a workplace that is increasingly dependent upon technology as a means to communicate globally. The course provides students with an understanding of technology-mediated communication and the ability to maximize the use of new media to optimize organizational communications. Intranets, Internet, e-commerce, and the impacts upon customer satisfaction of new communications technologies are explored. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Turban, E., King, D., McKay, J., Marshall, P., Lee, J., & Viehland, D. (2008). Electronic commerce 2008: A managerial perspective (4th ed.). Upper Saddle River, NJ: Pearson Prentice Hall. Roebuck, D. B. (2006). Improving business communication skills (4th ed.). Upper Saddle River, NJ: Pearson Prentice Hall. All electronic materials are available on the student website. |Week One: Overview ...
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...them 3. Strategies to address deficiencies with corresponding time table 4.3. Improving Patience 4.4. Improving Communication 4.5. Improving Organization Skills 4. Conclusion 5. Reference 1. Introduction This paper seeks to prepare a personal development plan in my objective to become a leader in an organization. I will analyze the requirements of the targeted job in relation to my inventory of skills including my strengths and weaknesses in relation to the requirement of a goal in mind for which I am willing to know my deficiencies in terms of skills. I will therefore have to make an action plan on how to correct my deficiencies and to improve on my weaknesses to take advantage of my strengths in attaining a target job that I want to have and quality of a person that I want to happen as a result. 2. The Goal, Requirements, Deficiencies and the Strategies 3.1. My goal and its requirements The goal of this plan is to be able to attain the position of Staffing analyst which requires the following having strong analytical skills and ingenuity to provide logical solutions to nonstandard issues, having a strong mathematical aptitude as well as well developed communication skills (written and verbal), being computer literate (including working knowledge of Excel and Word) and possessing the values of resourcefulness, organizational skills and ability to coordinate activities across company function. It further requires having...
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...CO CC: Randy Geries, Sheriff Date: 08/17/2013 Subject: Proposal to Improve Interpersonal Communications Within Law Enforcement Attached is my proposal to improve interpersonal communication within the Sheriffs’ Office. It focuses on the concepts that are used to train law enforcement agencies in the skill of interpersonal communication within the department and in public. Good communication skills are absolutely essential within law enforcement and many of the problems that law enforcement officers confront are solved through effective communication. REASON FOR PROPOSAL There are several important reasons why this research will be beneficial to the sheriffs’ office and the local law enforcement agencies we provide radio service and interact with on a daily basis. First and foremost is officer, dispatch, and jailers safety. The communication problems with in the sheriffs’ office have caused major safety issues in the past between officers, jailers, and dispatchers. Most of the issues have been caused by poor communication skills or lack of knowledge in using good communication skills. This proposal will point out the key issues that need to be addressed and the solutions to correct them. I look forward to meeting with you and Sheriff Geries in working on ways to promote better communication skills within the department. 0 IMPROVE INTERPERSONAL COMMUNICATIONS WITHIN LAW ENFORCEMENT Prepared for Sheriff Randy Geries Parmer County Sheriffs’ Office ...
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...Personal Leadership Development Plan An effective leader must have a plan for success. This includes a personal plan of growth as well as a professional plan for improvement. This paper will attempt to highlight my personal strengths and weaknesses as leader, identify the areas needed for improvement, and identify the leadership skills and practices that I will use to become an effective leader. This paper will also give an outline of the goals that I consider a priority and a timeline for this development. The overall result will be an inclusive leadership plan of development that I will use to grow myself as well as any organization that I work for in the future. The assessments in the text allowed clear insight into areas pertaining to my leadership skills. Each assessment challenged me to look within and theorize how I currently handle or would handle different situations. Each scenario highlights real world applications that exhibit the type of leader that I desire to be. This is mostly done by exposing my areas of strengths and weaknesses in my leadership abilities. Strengths An effective leader should be able to draw on his or her strengths to better lead their subordinates. I am able to identify many areas where my strengths are. For instance, I am highly organized. Organization is a key aspect of being an effective leader. I have always found it easier to manage my day when I have a to-do-list that I follow. This allows me to clearly the see the tasks that need...
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...CO2520 Communications GRADED ASSIGNMENTS ------------------------------------------------- Graded Assignment Requirements This document includes all of the assignment requirements for the graded assignments in this course. Your instructor will provide the details about when each assignment is due. Unit 1 Assignment 1: Models of Communication Learning Objectives and Outcomes * Define “communication”. * Apply each of the four models of human communication. Course Objectives supported by this activity: * Describe how communication methods and standards have changed over time. * Evaluate examples of written, oral, and visual communications to determine if they conform to ethical and professional standards. Assignment Requirements Read pp. 11-18 in the textbook. Draw each of the models from the book including the fourth model that the textbook authors added. Under each model, define and evaluate your understanding of the communication channels and processes at work with each model in three to five sentences. Describe how each model builds on the previous model with at least one sentence. Write down and evaluate the definition of communication provided from the textbook authors with three or more sentences. Required Resources Human Communication in Society, Chapter 1, pp. 11-18 Submission Requirements This assignment is a graded, in-class assignment. You have 60 minutes to complete the assignment. At the end of the 60 minutes, turn...
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...planning and well-defined goals, both short-term and long-term. Exceptional communication skills are also necessary to interact effectively with fellow classmates and faculty. Although completion of a Master’s program opens doors to many professional career opportunities, it does not come without challenges. One also must have several strategies in place for dealing with these challenges when they arise. With determination and hard work, overcoming these barriers will lead to success. Personal and Professional Goals Pursuing graduate studies can be a very personal decision. More individuals are looking into higher education degrees to combat the negative effects of a poor economy on their families (McKelvie, 2009). Providing financial stability to one’s family is a readily attainable goal by obtaining a Master’s degree. Achievement of this goal is appreciated when exceeding the basic needs of family members, financial obligations are met within deadlines, and a spouse can stay at home more often and spend additional time with children. Personal goals may center on passion for one’s career. Graduate school is an admirable choice for those who want to immerse themselves in their chosen discipline, gain a higher level of education, and become experts and leaders in their field (Russell, 2007). An excellent way to determine when these goals have been met is to examine one’s problem-solving and decision-making skills, perform a self-evaluation of one’s knowledge base, and assess leadership...
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...that represent that company and it is very important that company consists of the best supervisors and managers to carry the team. There are main functions within being a supervisor that helps carry the supervising role smoothly. The few that we are going to be talking about in this manual to help give examples of the best practices for supervisors is demonstrating communication skills, determining effective orientation and training methods, improving productivity for teams, conducting performance appraisals, resolving conflict, and improving employee relations. Good communication skills in the work place are a very big skill to have and make sure you are doing properly. “Communication is the act of exchanging information” (“Developing communication skills,” 2004) so any information that needs to be done in the work place needs to be communicated properly amongst employees. Communicating well with others and making sure every bit of information is being communicated clearly and properly will save a supervisor time of re correcting a situation because it did not get done properly due to bad communication. Communication can also play a role on other people’s attitudes towards their job. If you have a supervisor that is communicating negatively or poorly, more than likely the employees that the supervisor is...
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...Communication in health and social care organisations Task 3: Report Explain how the communication process is influenced by values and cultural factors………………………………………………………………………………………………2.1 Explain how legislation, charters and codes of practise impact on the communication process in health and social care………………………………………………………………………………………………….2.2 Analyse the effectiveness of organisational system and policies in promoting good practise in communication……………………………………………………………………………….2.3 Suggest ways of improving the communication process in health and social care setting………………………………………………………………………………………………2.4 The Report Introduction. This assignment is about communication which is a two way process involving the sender and receiver. Communication in health and social care connects people of different aspects. I will explain how legislation, charters and codes of practise impact on the communication process and analyse the effectiveness of organisational systems policies in promoting good practise in communication and Suggest ways of improving communication process. Culture and values consists of customs, ideas and social behaviour of a society (Anon, 2016). Values and cultural are influenced by beliefs, religion and ethnic background. As a health worker I have a duty of care to respect people’s values and cultures, when people of different cultures are discriminated or ignored they react to it with anger and emotionally. In regard to the case study...
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...with a positive image. The corporate goal includes locating and investing in an influential business leader (Marrs, 2012). The 360˚Reach-Personal Brand Assessment identifies brand attributes, personal brand skills, strengths and weaknesses with projective exercises for recognizing each member’s team role. This exercise highlights detailed information about the effectiveness for each group member and what valuable skills he or she provides for the team (Reach Communication Consulting, Inc., 2009). Brand Attributes Attributes identify personal values for each group member and how his or her strengths influence the team (Reach Communication Consulting, Inc., 2009). This survey recognizes the daily motivation for each team member. The attributes from each team member provide a balance within the team, which overcomes any challenge or conflict. One strategy helping the team cohesion includes embracing the unique skills each member provides for the group (Reach Communication Consulting, Inc., 2009). Personal Brand Skills Personal branding focuses on marketing you as a high-valued employee. A personal brand identifies personal strengths and weakness for members of the group, team, or organization. Personal brands recognize the unique, relevant, and creative skills useful for the group, team, or organization. Personal brands usually consist of three phases, which include the extract phase, the express phase, and the exude phase (Aspire.com, 2014). The extract phase surveys...
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...Best Practices Manual for Supervisors Robin Schmitz MGT/210 September 30, 2012 Catherine Wright Best Practices Manual for Supervisors A best practices manual for supervisors provides the tools needed to become an effective supervisor. This manual will discuss and demonstrate the areas and skills the supervisor needs to focus on to become an effective leader of an organization. The focused areas which will be discussed are; demonstrating communication skills, determining effective orientation and training methods, improving productivity for teams, conducting performance appraisals, resolving conflict, and improving employee relations. We will begin with the most important aspect of a supervisor’s position-demonstrating communication skills. DEMONSTRATING COMMUNICATION SKILLS Effective communication is one of the key components necessary for a supervisor position, because it helps in building trust and respect among all in the organization. The communication can entails more than the content of the statement, but it is also the dialogue used in expressing the statement. Supervisor who are rude, belligerent, or short in demonstrating communication tend to push fellow coworkers away, experience less productivity from the workers, and reveals no foundation of teamwork. Supervisors who mainly focus on work-related information when conversing tend to be viewed as arrogant or callous, and supervisors who tend to focus on social networking rather than useful information can be...
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...Professional Health Care Communication Professional Health Care Communication There are many different modules of communication in healthcare. Communications relays feelings, and thoughts through a series of verbal and non-verbal cues. In the healthcare setting effective communication among the healthcare team is crucial. It allows for minimal miscommunication, and safe quality care of the patient. The lack of communication results in healthcare providers missing important information which can lead to misunderstanding or wrong interpretations of the patient’s needs and/or expectations. Poor communication affects both healthcare professionals and patients. Patients may not understand their rights and the choices available to them if communication is not clear, concise and correct. (Arnold & Boggs. 2011). Additional exploration will show of how relevant effective professional healthcare communication is to health outcomes, and how the lack of effective personal and professional communication contributes to poor health outcomes. “Healthcare communication is concerned with the application of communication concepts and theories to transactions that occur among individuals on health-related issues” (Northhouse, 1998). The healthcare spectrum is a broad entity that encompasses roles of healthcare providers ranging from community outreach programs, to physician’s offices, hospitals, and individuals working in the community, to the insurance companies, and includes individuals...
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...The Importance of Interpersonal Skills * Understanding OB helps determine manager effectiveness * Technical and quantitative skills important * But leadership and communication skills are CRITICAL * Organizational benefits of skilled managers * Lower turnover of quality employees * Higher quality applications for recruitment * Better financial performance What Managers Do * They get things done through other people. * Management Activities: * Make decisions * Allocate resources * Direct activities of others to attain goals * Work in an organization * A consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals. Four Management Functions * PLAN: A process that includes defining goals, establishing strategy, and developing plans to coordinate activities. * ORGANIZE: Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made. * LEAD: A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts. * CONTROL: Monitoring performance, comparing actual performance with previously set goals, and correcting any deviation. Mintzberg’s Managerial Roles Ten roles in three groups (Exhibit 1-1) * Interpersonal * Figurehead, Leader...
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...The Dos and Don’ts of Effective Business Communication in Today’s World Business communication takes different forms including verbal, oral and electronic. It is essential for the success of every company and organization nowadays as it influences its managing and performance. (Vitez, 2014) Therefore there are main dos and don’ts that everybody from employees to top managers should know in order to communicate efficiently. To begin with, one should know what to do when communicating in a business environment. There are main things to be considered before starting a communication. Firstly, the receiver of the information should be identified. It allows the sender to understand how to gain attention and make the information understandable and appropriate. For example, an email written for the top manager has to be different than one for an intern as they have different knowledge and interests. The next step is to know what is the main message and its aim. Knowing what the sender wants to say to the auience and why allows him to structure the information in a clear way and stay focused. (“10 Tips For Effective Business Writing”, n.d.) The formulation of this information also affects its effeciveness. The best thing to do is to begin with the main message. (O'Hara, 2014) It helps the receiver to understand quickly the reason behind it and to grab the attention. When communicating through writing gramatical and speling mistakes might occure. Therefore, the sender should check...
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...here to enter a date. Instructions You can use Fynntown scenario, or develop a workforce plan of approximately 4 x A4 pages based on your own organisation. Alternatively, you can use the template provided or develop your own Workforce Plan. Fynntown Scenario: You are an ambitious Customer Service Team Leader at Fynntown City Council Customer Service Centre (FCC CSC). FCC CSC does not currently have a good reputation for customer service with either the business or general community. You have a lot of ideas on how to improve this situation, but as a Team Leader, you do not have the authority to implement any of these ideas. Also, you have recently undertaken a risk assessment that identified workforce planning, in particular a skills gap within the CSC, as a significant risk to the organisation. There is a genuine risk that FCC will lose its State and Federal Government funding, which accounts for 40% of all Council funds, if customer service isn’t dramatically improved within 18 months. Consequently, the Council members are desperate to see improvements, without cutting into current spending or increasing rates. Fynntown documents available for research. • Fynntown Council’s Draft Community Strategic Plan 2012 – 2013 (to be found in Additional Resources) • Fynntown Council’s 2012-2013 Operational Plan (to be found in Additional Resources) • Fynntown Customer Service Centre Performance Summary 2012 (to be found in Additional Resources) ...
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