...2.0 Defination Read phonetically Dictionary - View detailed dictionary Government Transformation Programme (GTP) is the blueprint in Malaysia and designed to provide all Malaysians access to improved public services irrespective of race, religion and region. GTP was devised in accordance with the principles of 1Malaysia, People First, Performance Now. 3.0 Objective 1. To transform the Government to be more effective in it delivery of services and accountable for outcomes that matter most to the rakyat. 2. To move Malaysia forward to become an advanced, united, and just society with high standards of living for all. This is in line with the national mission of achieving Vision 2020 – for Malaysia to become a fully developed nation. 4.0 Strategy Dato Seri Najib Tun Razak (Prime Minister of Malaysia) introduced a series of Key Performance Indicators (KPIs) in order to measure and improve the efficiency and quality of government services as well as realizing the 1Malaysia concept. KPIs were implemented to ensure the public satisfaction which is they are satisfied or not about the government’s service and whether the government had solved their problems. Dato Seri Najib Tun Razak has identified six major policy areas in which KPIs will play an especially important role in improving the effectiveness of the Malaysian government. These are known as National Key Result Areas (NKRAs). Challenges within each area have been divided into...
Words: 843 - Pages: 4
...‘1MALAYSIA.’ DISCUSS THIS TERM WITH EXAMPLE AND HOW IT HAS IMPROVED MALAYSIA. Improving government efficiency is an important aspect of 1Malaysia. The use of Key Performance Indicators (KPIs), metrics and targets more typically used in private business and National Key Result Areas (NKRAs) is thus naturally an important part of the 1Malaysia effort. Najib says the government is committed to carrying out a transformation programmed as its main agenda based on approaches and philosophy of 1Malaysia people first, performance now. Immediately after assuming the office of Prime Minister of Malaysia Dato Ser Najib Tun Razak introduced a series of KPIs in order to measure and improve the efficiency and quality of government services as well as realizing the 1Malaysia concept. Najib said that KPIs were implemented to make sure the people’s satisfaction whether they are satisfied with our service, whether we have solved their problems. Najib's announcement of the KPI effort was generally well-received. Deputy Prime Minister Tan Sri Muhyiddin Yassin said the KPI formula was a measure against which the people could measure the performance of Najib and the government. He said the KPIs would provide motivation for every minister to perform well. The KPIs provide a mechanism for the evaluation of ministries and other government agencies including performance reviews carried out every six months. Each ministry has been required to establish specific KPIs including that focus on policy...
Words: 482 - Pages: 2
...strategic and financial needs of the business. Hence linking the HRM more explicitly to the strategic goals to improve the business and foster innovation and flexibility, thus serves the overall purpose. As the UK focuses on the challenges to build a new growth model based upon its exceptional economic and social strengths, it has to become more productive and more competitive. Thus, if the UK’s recovery is to become sustainable, policy action on a broad front is required. There are various practices and measures that are being introduced by the government of UK to produce or maintain an effective workforce as a few are mentioned below: • Assessments: Every business is different, varying in factors such as their size, product or service, or technical complexity. Yet there are enough common characteristics to make a process of self-assessment a valuable one. By looking at its performance against metrics such as Key Performance Indicators, or other measures such as customer satisfaction or quality of leadership, a business can examine its capability at an organisational and an individual level. It can then identify the type of skills, knowledge, understanding and experience required to undertake current and planned organisational activities. • Identifying Skills Gaps: This skills-profiling approach generates a set of standards for job holders to attain. Where a shortfall is observed and so a need for development in that area is revealed. Applying a skills gaps analysis...
Words: 1222 - Pages: 5
...Affiliation Government agencies are commissions appointed and granted powers and authority to oversee specific functions such as Bureau of economic analysis. Bureau of economic analysis provides economic statistics and its main function is to give a clear understanding of the economic status of the US by giving an accurate and relevant data. Cochran, J. (2013). A state agency may be of either national or state government. Performance measurement is basically managing production rate and its primary purpose is to reduce or get rid of total variation in the production process. The main purpose of measuring performance, is to help get to a better decisions. Performances generally tell us important aspects about products, services, and the processes of how they are produced. They are a helpful tool to understanding, manage, and improve what organizations do. Performance can also be measured in order to recognize the sum total of quality management. Jacob, I. (2011). Persons charged with the management of an organization have to implement change in the organization. Before implementing change in an organization, the manager has to know how and when to introduce the change, he or she has to freeze and unfreeze the change process in order to avoid resistance from the workers. The management team has to have appropriate information and knowledge to measure the performance of the institution. Currently there is no known standard way of executing performance. Government agencies tend...
Words: 2210 - Pages: 9
...Americans who do not have access to the internet let along broadband. This addresses the issue and ensures that every American has access to broadband capabilities. Allowing Americans the opportunity to access broadband will advance consumer welfare, civic participation, public safety, homeland security, community development, healthcare delivery, energy independence and efficiencies, education, employee training, private sector investment, entrepreneurial activity and other national purposes. Due to the lag the US finds its self verses other countries relating to the advancement in broadband, The Plan is an innovative initiative to put Americans on a competitive path. Broadband will impact healthcare by improving quality and better outcomes while lowering cost and improving data capture and use. The Plan will ensure all healthcare providers have access to affordable broadband. Broadband infrastructure is often costly for rural clinics and small physician offices. As well The Plan will improve Indian Health Services by upgrading their infrastructure and network of providers. Improvements create incentives for adoption by expanding reimbursement for e-care and removing barriers by modernizing regulations such as device approval, credentialing, privileging and licensing. Improvements will enable patients’ access to electronic health records if privacy is fully protected. Broadband will impact education inside and outside the classroom. The Plan will allow the access of broadband...
Words: 681 - Pages: 3
... | Conclusions | 12 | 4. | Recommendation | 14 | 5. | References | 15 | 6. | Appendices | | INTRODUCTION Budgeting in the public sector has evolved over the years. After Independence, we started with line-item budgeting that focused on expenditure. Under this approach, ministries and agencies were assessed on their ability to spend the approved allocation within a given year. Moreover, it lacked coordinated planning, performance measurements and systematic evaluation. Subsequently, a more results oriented Programme and Performance Budgeting System (PPBS) was adopted in 1969, where the focus shifted to outputs, with resources allocated for specific programmes and activities based on priorities. Systemic problems, however, continued to persist. There was lack of accountability, while decision making was highly centralized. To address these problems, the PPBS was improved and introduced as the Modified Budgeting System (MBS) in 1990. The system expounded the concept of “let managers manage” and held them accountable for their performance. However, even under this system, the emphasis was still on output, with each ministry and agency focusing on delivering its programmes and projects. This gave rise to duplication of efforts and resources across ministries. It soon became apparent that there were weak linkages between policy formulation, budgeting process as well as project implementation and evaluation. There was also little or no integration between operating and...
Words: 3861 - Pages: 16
...good reputation for customer service with either the business or general community. You have a lot of ideas on how to improve this situation, but as a Team Leader, you do not have the authority to implement any of these ideas. Also, you have recently undertaken a risk assessment that identified workforce planning, in particular a skills gap within the CSC, as a significant risk to the organisation. There is a genuine risk that FCC will lose its State and Federal Government funding, which accounts for 40% of all Council funds, if customer service isn’t dramatically improved within 18 months. Consequently, the Council members are desperate to see improvements, without cutting into current spending or increasing rates. Fynntown documents available for research. • Fynntown Council’s Draft Community Strategic Plan 2012 – 2013 (to be found in Additional Resources) • Fynntown Council’s 2012-2013 Operational Plan (to be found in Additional Resources) • Fynntown Customer Service Centre Performance Summary 2012 (to be found in Additional Resources) • Fynntown City Council Human Resource Policy Handbook (to be found in Additional Resources) • Current Structure (information below) [pic] Assignment Submission Evidence You are to submit the following items as evidence for your assignment: A workforce plan of approximately 4 x A4 pages based on...
Words: 1838 - Pages: 8
...Lauren Hamilton Edwards Sam Houston State University Does Performance Management Lead to Better Outcomes? Evidence from the U.S. Public Transit Industry Although performance management processes are widely assumed to be beneficial in improving organizational performance in the public sector, there is insufficient empirical evidence to back this claim. In this article, the authors examine the impact of performance management practices on organizational effectiveness in a particular segment of the public transit industry in the United States. The analysis utilizes original survey data on performance management practices comprising both strategy formulation and performance measurement in 88 small and medium-sized local transit agencies in conjunction with comparative outcome data drawn from the National Transit Database maintained by the Federal Transit Administration. The results provide evidence that more extensive use of performance management practices does in fact contribute to increased effectiveness in this segment of the transit industry. O ver the past 20 years, some of the biggest questions of public management have revolved around performance management, the process of establishing goals for an agency or program, and then using performance information to help manage effectively so as to achieve those goals (Behn 1995; Moynihan and Landuyt 2009; Moynihan and Pandey 2010). In the public sector, performance management usually refers to engaging in strategic planning...
Words: 11141 - Pages: 45
...DETERMINANTS OF STRATEGIC MANAGEMENT IMPLEMENTATION IN LOCAL GOVERNMENTS. AN INTERNATIONAL SETTING Lourdes Torres, Vicente Pina and Ana Yetano Submitted to: Dr. Saneya El Galaly Prepared by: Noha ElZalabani Intake: 40C - Heliopolis Paper Summary: The past two decades have witnessed an influx of new ideas and initiatives in the field of public management in Organisation for Economic Co-operation and Development (OECD) countries, which have led governments to undertake major changes in the way in which the public sector is managed in order to better meet citizen needs within expenditure limits. Anglo-American, Nordic and European Continental countries have come under increasing pressure to improve their efficiency and effectiveness and to reduce their demands on taxpayers while maintaining the quality of services and the welfare state. This paper seeks to acquire a deeper understanding of how some of these new ideas have worked in practice by examining the implementation of strategic management in twenty-three pioneer local governments in Australia, Canada, Spain, Sweden, the USA and the UK, countries which belong to different public administration styles. The goal is to identify both the factors that affect the implementation of strategic management and the advantages brought to the organization. For this purpose, experts' views on the implementation of strategic management systems in local governments have been analyzed, applying the Delphi method. The results will...
Words: 2008 - Pages: 9
...achieving gender equality. Women need to decide whether, when and with whom to have sex, they can make the decision on childbearing and have an opportunity to ask their partners to use a condom. Today there are millions of unintended pregnancies each year, this is an indication that women and girls are unable to make decisions for their reproductive health decisions. Statistics shows that early initiation of sex predisposes girls to a higher risk of HIV, STIs, and early pregnancies. Statistics shows that pregnancy-related cause is the largest contributor of mortality among girls of ages 15 to 19 years with close to 70 000 deaths annually. (Parsons 2). Evidence show that the outcomes of improving the sexual and reproductive health are linked to the economic status of women, this shows that improving the economic status has a significant impact on women and girls health and also increased their participation in the workforce. Women with low fertility have a higher life expectancy and can pursue economic...
Words: 1641 - Pages: 7
...The Strengthening of Mathematics and Science in Secondary Education (SMASSE) initiative in Kenya was in response to the continuous poor performance in Mathematics and Science despite the effort of employing qualified teachers, increasing salary, providing equipments and constructing laboratories and Mathematics classrooms. SMASSE-INSET program was made available and compulsory to all serving Mathematics and Science teachers in the country in 2004 at the district level. The Activity, Student, Experiment and Improvisation (ASEI) through Planning, Doing, while Seeing then Improving (PDSI) approach introduced through the SMASSE project is an attempt to improve performance. The purpose of this study was to evaluate the attitudes of teachers toward SMASSE-INSET and establish the relationship between attitudes and implementation of SMASSE-INSET resolutions. Evaluation research design was adopted and the target population included all mathematics teachers of Nandi Central District secondary schools. Sixty (60) mathematics teachers participated in the study. The data were collected using questionnaires and analyzed using descriptive and inferential statistics. The findings of the study show that Mathematics teachers tend to have a positive attitude toward the SMASSE-INSET project and despite the challenges they face, they work hard to implement ASEI/PDSI pedagogy, which is a student-centered approach. Teachers with a more positive attitude toward SMASSE-INSET program tend to apply the...
Words: 1383 - Pages: 6
...other problem is the little or no technical assistance provided to the farmers due to mangoes are cultivated by smallholders that only representing less than five hectares of the plantations. Apart from that, full payment to the farmers was often haphazard. This arrangement resulted in little investment in the horticultural sector specifically in the plantations sector and difficult in finding an investors for the export of perishables from land-locked countries. As a consequence, grower revenues diminished significantly with current yields estimated at only 20% of the export potential. Answer 2 * Product availability Logistics can creates value to Mali mango industry in term of product availability by improving every step of the supply chain. In this case the government decided to improve the supply chain for the export market at the local level which is involving the farmers in the export process and, strengthening the linkages between the small producers and the...
Words: 850 - Pages: 4
...stiff competition between Lifestyle architects and its competitors in terms of acquiring employees, our company will offer internship opportunities to college and university students. Afterwards, these students will be provided employment opportunities based on their commitment and skills in the company. Fresh graduates will be beneficial to our company because they are quick to learn and are innovative. Besides hiring our interns, the company will target to poach skilled employees from our competitors. These employees will bring to our company new ideas of doing business offering Lifestyle Architects a competitive edge over rival companies in the real estate sector. Q.2 The human resource manager using a competency model will test the performance management systems at Lifestyle Architects. The competency model is vital in articulating knowledge, behaviours and skills valuable for achieving the organisational objectives. In this regard, competency models will be used to assess our employees by utilising job analysis methods. These will include observing employees in their workplaces and interviewing employees before offering them jobs. Additionally, we will be conducting surveys on all our employees to identify their areas of competencies and their influential work related behaviours. Competency models will prove beneficial to our company because they will enlighten the management about success factors within our pool of employees. These factors will include technical competencies...
Words: 1689 - Pages: 7
...The bureaucracy is an agent for the fulfilment of the policies of the government. Rigid neutrality and rigorous impartiality regarding political issues are the basis of official conduct. Democratic objectives would be impossible to attain in modern society without a bureaucratic organisation to implement them. Bureaucratisation usually concentrates power in a few men and curtails the freedom of the individual, which is essential for democracy. Bureaucracy endangers democratic freedom but at the same time it serves important functions in a democratic society, which must not be ignored. Whatever the present state of administration, it seems clear that the art of administration implies democracy, which must be built on understanding of hierarchy as the structure of responsibility. The bureaucracy is an instrument to carryout public will, and this is expressed by parliament in the form of law. The principles of Weberian bureaucracy seem to be in use in the Bangladesh bureaucracy. Our bureaucratic institutions are centralised and hierarchical, they are professional and impersonal, and the staff is chosen on the basis of examinations. These principles might have worked well in Weber's day when the tasks were relatively simple and straightforward. But the world has changed rapidly: the situation is characterised by technological revolution, global economic competition, free markets, educated workforces, demanding customers and severe fiscal constraints. Bureaucracy has become too...
Words: 1030 - Pages: 5
...Project 2: PUBLIC HEALTH MANAGEMENT ANALYSIS Financing Public Health Care Introduction Ethiopia is the second most populous country in Africa after Nigeria. Over the last decade the country’s economy has registered rapid growth with a GDP of 10.9% annual average growth rate (World Bank, 2015). About 80% of diseases in the country are attributable to preventable conditions related to infectious diseases, malnutrition, and hygiene. The infectious diseases most commonly encountered are: malaria, diarrhea, acute respiratory infections and tuberculosis. Close to 70% of premature deaths are caused by infectious diseases while non-communicable chronic diseases account for 30% of deaths (Federal Ministry of Health (FMoH), 2015). The World Health Organization (WHO) (2015) reports that the life expectancy at birth for Ethiopia is currently 65 (from 45 in 1990), ranking the country amongst the top six countries where life expectancy increased the most. Financing Public Health Care The Ethiopian health care system is structured into a three-tier system: primary, secondary and tertiary level of care. The primary level of care includes primary hospital, health center and health post. The Primary Health Care Unit (a health center and five satellite health posts) provides services to 25,000 people. A primary hospital provides services to an average population of 100,000 while a general hospital serves one million people (FMoH, 2015). The past twenty-year Health Sector Development Program...
Words: 2202 - Pages: 9
