...Case Study 2-The Case of Jesica Santillon Effective communication requires messages to be conveyed clearly to the appropriate parties, but along the way there are many communication barriers that can create misunderstandings and misinterpretations of the intended message (Burns, Bradley & Weiner, 2012). Such misunderstandings and misinterpretations are apparent in the case of Jesica Santillon. This case study will identify the social and cultural barriers that may have made it difficult for the doctors to communicate with Jesica’s family. This case study will also offer recommendations to modify the transplant process to ensure that misunderstandings are eliminated or minimized; and lastly it will propose some general communication strategies to manage communication with each group involved in this tragic case. Social and Cultural Barriers to Communication There may have been many communication barriers that hindered the doctors from effectively communicating with Jesica’s family. The language differences may have been a leading obstacle to effective communication between the physicians and the family. The family recently migrated to the United States seeking treatment for Jesica's condition and were not fluent in the English language. Immigrants that lack English skills and familiarity with diagnostic techniques and treatments used in the United States are less likely to receive the care and medical information they need (Freeman, 2013). Health literacy may have...
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...Communication Barriers at Duke Medical Center Introduction: Effective communication requires messages to be conveyed clearly to the appropriate parties, but along the way there are many communication barriers that can create misunderstandings and misinterpretations of the intended message (Burns et al., 2012). Such misunderstandings and misinterpretations are apparent in the case of Jesica Santillon. This case study will identify the social and cultural barriers that may have made it difficult for the doctors to communicate with Jessica’s family. This case study will also offer recommendations on modification of the transplant process to ensure that misunderstandings are eliminated or minimized; and lastly it will propose some general communication strategies to manage communication with each group involved in this tragic case. Communication Barriers There may have been many communication barriers that hindered the doctors from effectively communicating with Jesica’s family. We will discuss some social and cultural communication barriers between the physicians and Jesica’s family: The language differences may have been a leading obstacle to effective communication between the physicians and the family, The family recently migrated to the United States seeking treatment for Jesica's condition and were not fluent in the English language. Health literacy may have also induced the communication barrier between the physicians and...
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...In a narrative format, discuss the key facts and critical issues presented in the case. Jessica Santillon was a 17 year old female who was an immigrant from Mexico who was in need of a medical miracle. The Santillon family smuggled themselves and Jesica into the states and resided in North Carolina. At that time they caught the attention of a local builder named Mark Mahoney, who started a charity in Jesica’s name to hopefully get her the medical treatment she needed. Over time enough money was raised and Jesica was able to get the heart and lung transplant to fix the disorder the doctors in her own country could not treat. Jesica’s transplant was taking place at Duke Medical Center by a team of surgeons and lead by Dr. James Jaggers. Dr. Jagger received a call from Carolina Donor Services, the local agency responsible for placing organs with compatible recipients, said they had found a donor in Boston for another one of Jaggers' patients. Dr. Jaggers said he couldn't use the organs for that patient, and asked the agency if the heart and lungs would be appropriate for Jesica Santillon. Several hours later, he was told...
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...For this assignment I chose to write a reflective discussion on The Case of Jesica Santillon. This case is about a 17-year old girl who ended up with irreversible brain damage after a heart and lung transplant went wrong. This young patient received organs with the wrong blood type and was slowly taken off of life support by her parents after informed that the physicians planned to stop treatment. Some cultural and social barriers that may have made it more difficult for the doctors to communicate with the family are language, the patient not having access to checking their information easily, and insurance coverage if she was forced to find a doctor in network and being referred. The most obvious barrier is the challenge of not speaking the same language. Some information may not be translated as accurately as it needs to be. It may also be difficult for the patients to feel comfortable enough to ask all the questions that they may have. When a patient is speaking directly to the doctor and can understand the emphasis on certain things, they may be able to double-check some information as well. This brings me to the next topic, of the patient not having access to checking their information easily. Many practices/hospitals give their patients Internet access to parts of the medical chart. If patients do not have the correct coverage, this may cause a reason for a referral, which could lead to important information being lost in the process. I would organize the set of steps...
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