...Indian BPOs—Waking Up to the Philippines Opportunity? Since the mid-1990s, Business Process Outsourcing (BPO) firms have been one of the largest job creators in India, redefining pay scales and the work environment for many young Indians. The sector witnessed a flurry of activity in 2004-05, with many multinational companies (MNCs) and Indian companies increasing operations and therefore their hiring numbers. A number of mergers and acquisitions within the sector also signified maturity and consolidation for the industry. The number of captive and third party service providers added up to about 400 companies in the Indian BPO sector. According to industry experts, an educated, young and English speaking population and the cheaper bandwidth were the key factors behind this growth. In addition to India, outsourcing companies were looking at Singapore, China, the Philippines, and Malaysia as outsourcing destinations. In the mid-2000s the Philippines emerged as a promising outsourcing destination for the western world. Indian companies too started establishing operations in the country. By 2008, companies such as Sitel, Genpact, and Citibank had already set up offices there, and were even shifting local talent from India to fill up senior and middle level management positions in the Philippines. In 2008, the BPO industry had been in India for about a decade. In these ten years, it had shown tremendous growth and was no longer limited to being an activity of global MNCs. Leading...
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...jobs outsourcing in the BPO industry? Because of the global economic downturn, MNC’s where looking for a way to create human capital cheaper. In India they were busy with the BPO industry, which was creating many jobs there. So the economic downturn actually helped the BPO industry. Because it was the ultimate chance for organization in the western countries to decrease the cost of human capital, only by jobs outsourcing. 2. Referring to this chapter and this case, discuss the general trends in the globalization of human capital. Globalization means going all over the world. Working together and creating value for longer term. Especially the last years globalization has become more important. Every company need in extent way globalization. During the years many companies moved their human capital activity to the low-cost countries. The Indian industry recorded a growth rate of over 50 percent because of the outsourcing. So for the countries with low-paying jobs it will help to increase the economic 3. What are the effects of the Indian government policies on the Indian BPO industry and on MNC decisions regarding locations for outsourcing jobs? The Indian government had to put in more money in their country because of the Indian BPO industry. The growing infrastructure and transportation costs were putting more pressure on the margins. The Indian government would not give money beyond 2009 for the tax holidays. Because the money which the Indian government got, is not...
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...Case Study -1: Indian BPOs Waking Up to the Philippines Opportunity? To: In Partial Fulfilment for MBA in Management and Administration How has the Economic downturn, discussed in the opening profile and throughout this chapter, impacted jobs outsourcing in the BPO Industry? According to the Business Dictionary, Economic downturn is a situation in which the economy of a country experiences a sudden shift brought on by a financial crisis. (as cited on Business Dictionary.com. Retrieved 6.10.12.Copyright©2012 Web Finance, Inc. All Rights Reserved) “ Business process outsourcing (BPO) is the practice of using a third party, contracted to perform specific, specialized processes on a company’s behalf”.(as cited on Wise-Geek. Copyright © 2003 - 2012 Conjecture Corporation). Outsourcing is when the business contracted outside individual to carry out an assigned task. The World Economic Forum in Davos, Switzerland theme was “Shaping the Post Crisis world”. (as cited in International Management.p3.para.2) The writer believed this theme was chosen due to the impact the recession had on the booming economies of the world. A crisis involves a recession, depression, collapse and drying up of liquidity, collaterals and rising and falling prices due to inflation. The financial crisis which crippled the world economy caused a credit crunch...
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...Indian BPOs – Waking up to the Philippines opportunity 1. How has the global economic downturn, discussed in the opening profile and throughout this chapter, impacted jobs outsourcing in the BPO industry? Starting out as a mortgage crises in the United States the economic crisis spread globally and lead to a worldwide recession. In such a difficult time, companies need to reduce costs and improve their performance in order to remain competitive on the market. Obviously, Outsourcing provides many benefits, such as improvement of process performance, reduction of fixed costs, increased flexibility, greater focus on core competencies and strategic business operations. The BPO service market presents growth estimated in 10 to 20% in the period 2008-2009, particularly in the last two quarters of 2008 and first quarters of 2009. However, in the short term, companies might not consider outsourcing as a solution in a financial crisis due to upfront investment and lack of managerial capabilities. In the first place, companies’ primary goal is to survive. They won’t start new projects. Thus, in times of crisis, company prefer cost reduction and investment delays rather than BPO and Offshoring. Nevertheless, in the long term, the economic crisis would result in an increase in demand for BPO services once the economy starts recovering. Furthermore, delay of other projects in times of crisis and recession also contributes to the expansion in the BPO industry. Companies will want to...
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...abatement ended in 2009, transportation and infrastructure costs are not going away and other countries have more attractive incentives to bring in higher margins. III. Systems affected- The whole upswing in bringing BPOs into India has been affected, it is no longer that attractive to bring your business into India when you can make much more money in the Phillipines with the same customer satisfaction. IV. Alternatives- If India wants to keep BPO’s around, they need to start flirting with the idea of re-instating the tax abatement as well as having the government pick up the transportation costs. V. Recommendations- If I am the decision maker in the Indian government, I do not want the BPO’s to pick up and move all their money to another country. So, I am implementing a lower tax bracket for these companies to remain in India, I am picking up the costs of transportation as incentives to stay in India. It always comes down to money and profitability for businesses, so I would keep India competitive to keep the Citibank’s and Intel’s here. Questions 1) How has the global economic downturn, discussed in the opening profile and throughout this chapter, impacted jobs outsourcing in the BPO industry? The economic downturn has helped India’s BPO industry, “world trade continues to grow, it has grown by 133 percent in the last 15 years” (Deresky, 2011). It has helped companies move operations overseas where they are able to capitalize on lower wages and taxes,...
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...1) Online auctions: We believe it’s high time that we embrace the technology and make a transition to internet auctions. Develop an online platform through which growers can sell their products and buyers can purchase them. Both of them will be charged a 0.1 % of transaction amount. This will not only bring in additional revenue but also make the whole process of buying and selling a lot easier. These are the financials involved. We estimate that online portal will cost us around $3 million. With the revenue that we will generate from it, cost of portal will be covered in 341 days. 2) Service Customization As per the recent trend, many clients don’t want full range of auction services. Hence sometimes they bypass auctions and directly contact growers. Taking this into account, we have decided to offer clients what they want. Auctioneers will offer services in the form of bundles. Clients can customize their bundles as per their needs. 3. Situational Analysis 3.1. SWOT Analysis Strengths: * Rich heritage ( Considered America’s original motorcycle company) * Strong brand equity because of snowmobiles and off-road vehicles * Strong supply chain and distribution channel of parent company (Polaris): Polaris' marketing activities are designed to promote and communicate directly with consumers as well as to assist the selling and marketing efforts of its dealers and distributors. The company provides and advertises discount or rebate programs...
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...A Brief History of Indian Motorcycle America's love for the motorcycle began in 1900 with bicycle racer George M. Hendee and engineering wizard Carl Oscar Hedstrom. In 1901, the partners unveiled their first creation, the 1901 Single. The trade name chosen for their innovative machine would signify "a wholly American product in pioneering tradition". The name was Indian. 1910-1919 By 1911, Indian riders hold every American speed and distance record. In 1914, over 3,000 employees work on a 7-mile long assembly line in Indian's 1-million square foot Springfield, Massachusetts plant. Racing activities are suspended in 1916 as the company supplies the war effort with 41,000 machines. 1920-1929 In 1923 the company is renamed Indian Motocycle Company, dropping the "r" in "motorcycle". It's a decade of growth for the Indian model line, starting with the revolutionary 1920 Scout and followed by the 95-mph Chief, the even more powerful Big Chief, the lightweight Prince, the awesome 4-cylinder Four. The 1928 101 Scout becomes the machine of choice for "wall of death" stunt riders. 1930-1939 The Art Deco era hits the Indians adorned in a full range of Duco colors, two-tone designs, pinstriping, and decals. Two new lightweight models debut in 1932, the Motoplane and the Pony Scout. "Iron Man" Ed Kretz, aboard a Sport Scout, laps the entire field in his win at the 1937 inaugural Daytona 200. With the onset of World War II in 1939, the focus again shifts to providing the...
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...mangers and policy makers of motorbike industry,helping them to analyzing the factors which are affecting while driving their industry to different countries of the world. Throughout the last few year,the acronym PESTLE has been suffering a numbers of changes,but it seem to be the most important factor which is helpful for decision-makers of royal-Enfield to analysis the current situation of the that country where industry expands.There are six factors which are influencing PESTLE analysis. Political factors include areas such as taxation policy, law labor of law,transportation problems and stable political environment. Furthermore, governments have great influence proposal that limit number of motorcycles being sold in the country because Indian currency changes everyday with the comparison of UK pounds.The changes of currency means the changes of price of products and demand of product like royal Enfield are also changes which means recession are enter into the market so UK government take some steps to solved the this problem.Royal Enfield sales would affect by this issue.Furthermore UK consumers pay higher pre-tax prices for Motorbikes than anyone else in the Europe.Government is keen to attract foreign firms to invest in UK. Economical factors include economical stability,rate of interest,currency rate[market Recerch report{2013}] . These are factors which puts impacts on the operation of business and accrucul decisions. This is because the rate of interest and the currency...
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...„Organisational Context of Essar“ “We in the business community have a responsibility to contribute to a better understanding of the urgency of averting a crippling and self-inflicted recession,” writes Lloyd Blankfein, chairman and CEO of Goldman Sachs, in The Wall Street Journal this week. 1 Organisations interact with the world around them. They get influenced by and they influence their surroundings. Over the years those interdependences became stronger; Starbuck states, ‘not only have corporations created social bonds that span national boundaries, but hundreds of corporations are big enough to have memberships in the United Nations.’ He further encourages organisation theory to contribute to human welfare by acknowledging that organisations lie at the heart of major conflicts that are shaping the course of the 21 century and thus providing assistance to organisation in realising the importance of their relations to others and the importance of functioning effectively as part of society. 3 st 2 Starbuck (2003) identifies three grand areas of social conflict in which organisations are participating: - The conflict between corporations and nations, - the conflict between top managers and other stakeholders, and - the conflict between the short run and the long run. Mitigating them should be one of the main purposes of organisation theorists. Therefore it is imminent to identify the different dimensions of organisations and to describe the current and future external...
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...Business in Asia Country Based Business Opportunities Project Housing Opportunities in India Entering the Indian Housing Market ASIAM 2005 Due: 16th September 2005 Submitted: 10th September 2005 Submitted by: Please return graded assignment to: Brendan O’Farrell – 15 Tandanya Street Deakin Uni - S/N 201027576 Mansfield QLD 4122 TABLE OF CONTENTS 1. Executive Summary 3 2. Introduction 4 3. Country Profile 5 3.1 Population & Demographics 5 3.2 Raw Materials and Infrastructure 6 4. Socio-culture 7 4.1 Religion and Language 7 4.2 Indian Housing 7 4.3 Regional Development 8 4.4 Business Environment 9 5. Political, Security and Legal 10 6. Current and Future Environmental Factors now and as at 2008 11 6.1 Economical 11 7. Industry and Competitor Analysis 13 8. Strategy and Planning 14 8.1 Product Description 14 8.2 Product Manufacturing 14 8.3 Product Distribution Channel 15 8.4 Resource Delivery and Labourer Relations 16 8.5 Product Advantage 16 9. Mode of Entry 17 9.1 Options for Mode of Entry 17 9.2 Recommended Mode of Entry 18 9.3 Organisational Structure and Compensation 20 10. Monitoring and Control 21 10.1 Product Monitoring 21 10.2 Performance Measurement 21 11. Future and Exit Strategy 22 12. Conclusion 23 13. References 24 14. Appendices 27 1. Executive Summary This report was commissioned to examine and analyse environmental information on India to produce...
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...modernization and westernization are not synonymous. The nation’s relationship focused culture and their ability to remain focused solely on business relationships and stay segregated from the governmental practices of their international partners adds to the attractiveness for some nations. Additionally, Confucius Institutes located around the world contribute to linguistic, historical, and cultural awareness. India also has a rich culture of which awareness is promoted through cultural centers around the world. It’s widespread influence can be depicted through the success of Indian cuisine, technology, Bollywood, and even yoga practices. India has transformed into a modernized democracy, attracting much attention through its large pool of English speaking workers in combination with its high-tech information technology abilities. These qualities have given rise to the expanding Business Process Outsourcing (BPO) industry in India. This industry has allowed for the increase of India’s confidence in the global arena and has provided a starting point for further expansion and partnerships. Additionally, it has greatly contributed to India’s quickly growing economy. Overall, there is something to be learned from watching the expansion of China and India as soft powers. Business and business practices throughout the world will experience the effects of this power through partnerships fostering cultural exchange and economic investments. Western countries...
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...should be a representative of all the people. Andrew Jackson played a large part in shaping our democracy today. (Andrew Jackson, 2013) Andrew Jackson played a vital role in the shaping of the United States modern democracy. Many opponents of Jackson believe that he should not be on the $20 dollar bill because of his decisions towards Native Americans and the fact that he owned several hundred slaves. Although these are true facts regarding Andrew Jackson I don’t feel as though they are reason enough to remove him from the $20 dollar bill. We have to think about the time frame that Andrew Jackson was elected president in. During this time slavery was not against the law and was not uncommon. Yes, Andrew Jackson played a large role in the Indian removal act but again this was not uncommon during the era that Andrew Jackson was President. Is it right to say a President was a bad president because he was following the social norm of his time? Although Andrew Jackson had several controversies surrounding his Presidency he still was considered to be a successful...
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...of the Indian traveller Low penetration of travel The Me Effect: Changing types of travellers The growth of the business traveller The female business traveller The VFR traveller The young traveller The Red Tape Effect: the breaking down of barriers to travel Barriers still impeding Indian travellers The Leapfrog Effect: technology changing the way that Indian travellers behave The rise of mobility The collaborative traveller – India leading the way The need for capacity at the budget end of the market The need for greater budget airline infrastructure Infrastructure – the cruise opportunity The rail opportunity The Barbell Effect: growth at the upper and lower ends of the travel market in India The Indian luxury traveller The growth of the budget traveller Summary: The changing face of the Indian traveller Appendix Our approach Contributors 3 4 4 5 6 7 7 8 9 10 11 12 13 13 14 14 15 16 17 17 18 19 19 19 Shaping the future of travel in Asia Pacific 3 Foreword While the 21st century has been termed the “Asian Century”, the term “Indian Century” is equally apt as the tremendous pace of economic development in India will drive the country to a leading place in the global economy along with other markets such as China. In terms of the travel industry, India represents the emerging giant of the Asia Pacific travel market, as the number of Indian travellers will grow exponentially over the next 20 years. But alongside growth in traveller numbers, the nature of the Indian traveller...
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...and to maintain high standards. The café is run according to the standards maintained by the Barista Lavazza in India. Our management-team, constantly reinforce and evaluate these standards. Management Team G.M Achyut Parajuli Asst. G.M Deepa Karmocha H.R Manager Tenzin Samdup Account Manager Nutan Bhusal Duty Manager Sandhya Rai Sales and marketing Subhadra Dhakal History Established in February 2000, Barista Lavazza is noted as a pioneer of Indian café culture. The Barista Lavazza chain of espresso bars delivers a truly Italian coffee experience in warm, friendly and relaxed environments. It aims to provide a comfortable place for people to unwind over interesting conversations and a cup of coffee. The people who fill up Barista Lavazza consist of young adults, who are exposed to global lifestyles and appreciate the authentic flavours and tastes of coffee. Currently there are Barista Lavazza Espresso Bars and Barista Crème Lavazza’s in over 30 cities in India. Besides the Indian sub-continent, Barista Lavazza also has cafes in locations across Sri Lanka, Oman and the UAE. Barista is owned by Lavazza, Italy’s largest coffee company. Created using only the purest raw materials, Lavazza uses the strength of its experience and advanced technological resources to successfully spread the unique and unmistakable taste of its espresso. Today, it is legendary in terms of quality and recognized the world over as the symbol of Italian espresso. It is the...
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...Indian Camp - by Ernest Hemingway The title doesn’t say much about the story. The title is very short, simple, and already now, we’re seeing examples of the iceberg technique. The iceberg technique is, when the author only writes about 10% of the essentials in the story. The reader has to read the last 90% between the lines. I think another reason why the title is so simple, might be that the whole story is based on Nick’s story. He chose a title that would fit into Nick’s world. Nick is just a little kid in this story, which is seen by how he sits in his father’s arms for comfort. As a little kid, a title with much meaning and a lot of complicated words doesn’t make much sense. A reason why Ernest Hemingway chose to let the title be as if it was Nick’s choice, might be that Ernest Hemingway identifies himself with Nick. Hemingway’s father was also a doctor, so he had a lot of experiences, maybe familiar to the one we hear about in the story. It is seen that Nick appears a lot in Ernest Hemingway’s stories. In every story Nick grows older and the title’s complexity also grows. We see Nick in different situations from different perspectives in every story. When I compare the introduction to the ending, I’m thinking about the change that Nick goes through. For instance, on the way to the camp in the boat, Nick is sitting in his father's arms. On the way back, Nick sits on the opposite end of the boat. The fact that Nick sits across from his father in the boat on...
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