...15 Influencing and Communication. Target Skill: Communication skill: the ability to share information with other individuals. Fundamentals of Influencing Defining Influencing Influencing is the process of guiding the activities of organization members in appropriate directions. Appropriate directions are those that lead to the attainment of management system objectives. The primary purpose of the influencing subsystem is to enhance the attainment of management system objectives by guiding the activities of organization members in appropriate directions. The process of the influencing subsystem involves the performance of six primary management activities: Leading, Motivating, Considering groups, Communicating, Encouraging creativity and innovation, Building corporate culture. Emotional Intelligence Emotional Intelligence is the capacity of people to recognize their own feelings and the feelings of others, to motivate themselves, and to manage their own emotions as well as the emotions in relationships with others. Communication Communication is the process of sharing information with other individuals. Information is any thought or idea that managers want to share with others. Interpersonal Communication To be a successful interpersonal communicator: -How interpersonal communication works -The relationship between feedback and interpersonal communication -The importance of verbal versus nonverbal interpersonal communication How interpersonal Communication Works ...
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...Influencing Group Communication According to Wikipedia, power is a measurement of an entity’s ability to control its environment, including the behavior of other entities. Frequently power is seen as evil or unjust, but the exercise of power itself is accepted as endemic to humans as social beings. In 1959 a study of power was conducted by psychologists John French and Bertam Raven, and at this time power was divided into five separate and distinctive forms. Because leadership and power are closely linked to one another, it was shown how different forms of power directly affected one’s leadership and success. This idea is used most commonly with organizational communication and also throughout most of the workforce itself. The five bases of power that were derived from this idea are coercive power, reward power, expert power, legitimate power, and referent power. Each of these bases of power show different forms that an individual can use or does already use to communicate and ultimately receive what is desired. Out of the five bases of power, three of these bases are classified as formal powers. Formal powers are generally derived by accepted standards and do not have a casual side to them. These three powers are coercive, reward, and legitimate. Coercive power is based upon the idea of coercion; it involves forcing someone to do something he or she does not want to do. This power can be challenging to use because it typically has a negative impact, which can lead to lower...
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...CO2520 Project Part 1: Factors Influencing Communication: Baseball Erik L. Hansen ITT-Technical Institute Author Note Erik L Hansen, Department of Drafting & Design, ITT-Technical Institute, Boise. Correspondence concerning this project should be addressed to Erik L Hansen, E-mail: erikhansen26@gmail.com Introduction. The grass is freshly cut, uniforms recently pressed and washed. The summer-night-air is filled with the smell of functioning concession stands and the sounds of many conversations. Players and fans take their positions, the players trot onto the field and fans get comfortable in their seats. The show is about to begin. First pitch is thrown and a stadium relying on communication is operational once more. Foremost, this research paper will continue with the assumption that the reader understands the basics of the game of baseball and/or has been to a game. As we know every action within the stadium requires some sort of communication. The game of baseball itself is a game where the most successful team communicates superbly. Baseball relies on communication from preparation, studying, and putting the game-plan through action to in-game adjustments and secret signs. Delving deeper into the stadium we discover that the game is not the only thing relying on forms of communication. Concession stand employees will need to use their listening skills to appropriately form a customer’s order, stadium signs will properly direct fans to their...
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...Influencing Group Communication Sharon Banks BCOM 230 June 02, 2014 Fran Carter This paper power point will reflect on personal experiences and / possible experiences within organizations today’s society. I will consider how these relate to the five bases of power: coercive power, reward power, legitimate power, expert power and referent power. I will define the five bases of power, indicate which powers are formal or personal, and relate how these power bases affect communication with groups and organizations within today’s society. Influencing Group Communication The five bases of power: refer to the methods that managers and leaders utilize to influence their employees: 1. (Positional) Coercive Power- belief that a person can punish others for noncompliance. The use of coercive power results in an atmosphere of insecurity or fear. Threats and punishment are common tools of coercion. Implying or threating that someone will be fired, demoted, denied privileges, or given undesirable assignments. Relying on this form of power will result in a very cold, technocratic, impoverished style of leadership. To be a true leader, you need a more robust source of power that can be supplied by a tittle, an ability to reward, or an ability to punish. Coercion reduces employees’ satisfaction with their jobs, leading to lack of commitment and general employee withdrawal. Coercion continues to play a role in organizations influenced by quality management. 2. (Personal)...
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...Influencing Group Communication Your name XBCOM/230 University of Phoenix Influencing Group Communication In any organization today, one will be able to see the five basis of power at work. Some of these powers will be evident in some individuals and it may take longer to see them in other within the organization. The five basis of power that we will discuss are, coercive, reward, legitimate, expert, and referent. These five basis of power are broken down into two separate groups, one being formal and the other being informal. The formal group will consist of three of the five basis of power and they are: coercive, reward and legitimate. Obvious this leaves expert and referent as the two that will be referred to as the informal basis of power. After taking the time to look into and study each individual basis of power, I feel that the informal basis of power would be the most efficient way of leading. The three formal basis of power being coercive, reward and legitimate are the powers that I will begin to discuss. Although most people tend to have some sort of fear towards their supervisor, it takes a turn for the worst when you have a supervisor that uses coercive power on any worker. Coercive power or authority is the utilization of fear to get an employee to do what the supervisor is asking. In this day and time, with jobs being harder and harder to come by, supervisor will use the fear of an employee losing their job to the supervisor’s advantage. Both employee and...
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...Influencing Group Communication Influencing Group Communication your name XBCOM/230 University of Phoenix In any organization today, one will be able to see the five basis of power at work. Some of these powers will be evident in some individuals and it may take longer to see them in other within the organization. The five basis of power that we will discuss are, coercive, reward, legitimate, expert, and referent. These five basis of power are broken down into two separate groups, one being formal and the other being informal. The formal group will consist of three of the five basis of power and they are: coercive, reward and legitimate. Obvious this leaves expert and referent as the two that will be referred to as the informal basis of power. After taking the time to look into and study each individual basis of power, I feel that the informal basis of power would be the most efficient way of leading. The three formal basis of power being coercive, reward and legitimate are the powers that I will begin to discuss. Although most people tend to have some sort of fear towards their supervisor, it takes a turn for the worst when you have a supervisor that uses coercive power on any worker. Coercive power or authority is the utilization of fear to get an employee to do what the supervisor is asking. In this day and time, with jobs being harder and harder to come by, supervisor will use the fear of an employee losing their job to the supervisors advantage. Both employee and...
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...Influencing Group Communication your name XBCOM/230 University of Phoenix In any organization today, one will be able to see the five basis of power at work. Some of these powers will be evident in some individuals and it may take longer to see them in other within the organization. The five basis of power that we will discuss are, coercive, reward, legitimate, expert, and referent. These five basis of power are broken down into two separate groups, one being formal and the other being informal. The formal group will consist of three of the five basis of power and they are: coercive, reward and legitimate. Obvious this leaves expert and referent as the two that will be referred to as the informal basis of power. After taking the time to look into and study each individual basis of power, I feel that the informal basis of power would be the most efficient way of leading. The three formal basis of power being coercive, reward and legitimate are the powers that I will begin to discuss. Although most people tend to have some sort of fear towards their supervisor, it takes a turn for the worst when you have a supervisor that uses coercive power on any worker. Coercive power or authority is the utilization of fear to get an employee to do what the supervisor is asking. In this day and time, with jobs being harder and harder to come by, supervisor will use the fear of an employee losing their job to the supervisors advantage. Both...
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...Influencing group communication The five bases of power are important in the organizational world. “Bases of power refer to the methods that managers and leaders utilize to influence their employees. When examining bases of power, the concept of authority must also be considered. (e.g leadership styles) (Victor & Turner, 2007)” First let’s discuss the bases. There are five of them in total. Coercive power, reward power, legitimate power, expert power, and referent power. These powers are all important because you will experience them wherever you work. Regardless to the type of organization you work in, your most valuable resource is always transmitting knowledge and regulations to others within the workplace. The powers can used by any...
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...federal government. It will be important you understand the political environment, and history surrounding the implementation of the new carbon tax. Your introduction should provide background information to the new tax and should be somewhat brief. You must then undertake a review of the literature related to global warming, climate change and other factors that have lead to the introduction of the new tax. You then are required to identify which market segments your campaign will target. Next you must identify at least 3-5 communication objectives such as developing brand awareness; or promoting product and company knowledge; influencing interest or consumer attitudes; developing the product’s image; or influencing the purchase intention etc. (Chapter 4& 7 of Belch, Belch, Kerr & Powell). Once you have identified your communication objectives you must discuss at least 3-5 creative strategies related specifically to the communication objectives targeting particular market segments for a particular purpose and requiring a specific consumer response (Waller 2004, pp36-37 and Belch, Belch, Kerr & Powell chapters 9-10). 3-5 creative strategies are: * Generic * Pre-Emptive * Unique Selling Proposition...
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...Lecture # 2 Summary Communication:- It is the process of acting upon information. Information is received through our sensory organs, processed and then responded accordingly. Every person perceives the information differently and hence responds differently. It can also be said as the “process of interacting simultaneously with another and mutually influencing each other, usually for the purpose of managing relationships”. The ratio of mutual influencing can be different depending upon the situation. The ultimate goal of interpersonal communication is the management of relationships. Communication can be between: • 1 basis • 1- group basis • group – group basis Two parties exchange communication in the form of: • Thoughts • Ideas • Information • Emotions/Feelings • Orders/Commands • Advice • Feedback • Request • Attitudes • Prejudice Components of Communication:- ▪ Context - physical and psychological communication environment ▪ Encoder/Source - puts the message into code ▪ Receiver/Decoder - decodes the message ▪ Message - elements of communication to which people assign meaning ▪ Channel - pathway through which messages are sent ▪ Encoder - translates ideas, feelings, and thoughts into a code ▪ Receiver/Decoder - interprets ideas, feelings, and thoughts that have been put into a code ▪ Feedback - response to a message ▪ Noise - information that interferes...
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...Being a foreign worker is really a challenging task. Especially, Singapore, multi-cultural and multi-language speaking country is not an exception. I was excited when I got an opportunity to work in Singapore as a project engineer. I have done some research prior to my arrival and found that Singapore is a cosmopolitan society where people live harmoniously and interactions among different races are commonly seen. The immigrants of the past have given the place a mixture of Malay, Chinese, Indian, and European influences, all of which have intermingled. Though, it is far away from my home town, I decided to migrate to Singapore in June, 2012. It was an unforgettable moment when I touched Singapore. Everything was new to me, hours of journey in flight, a fabulous airport, Immigration & security check, languages written on the sign board and Not only those, buildings, routes, transports, fare systems, languages spoken around, dressings and the way of speaking etc, in other words, it was a cultural change and a shock to me. Later I reached my staff house; I got a call from my childhood friend, who has 2 years of working and living experience in Singapore. He invited me to go to white sands mall, Pasir ris where he lives by and to do some shopping. I was excited to meet him as I miss him since 2 years and love to see him back in abroad. I went to the mall and waiting for his arrival at the entrance, when I saw him walking on the road to the mall, I couldn’t resist myself to...
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...examine the relationships and differences between them. Different perspectives result in different definitions of public relation and advertising. PRSA (2002) defined public relations as “a strategic communication process that builds mutually beneficial relationships between organization’s and their publics”. However, this definition is limited since intercultural or international public relations are not included. Similarly, Cohen’s (2011) definition illustrated public relations as “the art and science of influencing public opinion through communications”. It is the most important aspect of an organization as it frames the organisation’s image, reputation and brand perception. The definition of advertising by Bovee and Arens (1992 p. 7) claims that advertising is communicated through paid persuasive information about the product or services identified by the company using different media. However, Humorist Stephen Leacock had a different perspective and described it as “the science of arresting the human intelligence long enough to get money from it”. Grunig’s models examine the difference between public relation and advertising. He states that advertising is a one way communication, hence it makes the company look good and that public relation is a two way communication, meaning there are two sides of the story. One crucial difference between advertising and public relation is that advertising is a paid media by a company for the advertising space and time. On the...
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...bother–in–law could be classified as an interpersonal conflict. This type of conflict normally occurs when two or more individuals perceive that their attitudes, behavior or preferred goals are in opposition (Hellriegel & Slocum, 2009). There were elements of role conflict present as Micheal had formed the view that David’s performance and behavior were not meeting the standard of the organization. It could also be said that David suffered from role ambiguity; it is theorized that role conflict and role ambiguity are major causes of stress and can lead to unexpected behavior and low morale among employees if not properly managed. An effective leader is able to motivate his staff, effectively communicate the organiza-tion’s vision while influencing them to achieve the desired outcomes. The success of the organi-zation is also dependent on the cohesiveness of the team members. There was obvious no coop-eration between Michael and David, their behavior was beginning to affect the morale of the...
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...Finance professionals have to master the art of good communication skills or their technical expertise will be redundant, says Peter Shaw sk any senior executive what they think makes an effective finance professional and they will talk about the themes of clear judgment and effective communication. Rigorous financial analysis and discipline are essential but not sufficient. The senior leader in any business wants to work with finance professionals whom they trust as competent but can also understand. Often the rhetoric is about rigour, thoroughness, accountability and professionalism. But if communication doesn't happen well, all those wonderful professional skills can become sidelined and irrelevant. The consistent picture is that the finance professional who can communicate effertively becomes a crucial and influential part of a leadership team. The finance A professional who doesn't communicate well is regarded as a necessary evil, an encumbrance, a tedious part of the process and a bore. The finance professional can either be at the centre where they are influential, engaged and vital to success, or they can become sidelined and, at worst, regarded as a liability because of their inability to connmunicate with stakeholders. So how is this best avoided? The finance professional has so much to offer. Key principles are about clarity, curiosity, thinking through consequences and being corporate. Clarity Clarity is about effective preparation, identifying key points...
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...Model Assignment (Learner Extract) Issued September 2012 OCR Level 3 Cambridge Technicals in Health and Social Care Unit 1: developing effective communication in health & social care Please note: This OCR Cambridge model assignment may be used to provide evidence for the unit identified above. Alternatively, centres may ‘tailor’ or modify the assignment within permitted parameters (see Information for Teachers). It is the centre’s responsibility to ensure that any modifications made to this assignment allow learners to meet all the assessment criteria and provide sufficient opportunity for learners to demonstrate achievement across the full range of grades. The assessment criteria themselves must not be changed. The entry codes for these qualifications are: OCR Level 3 Cambridge Technical Certificate in Health and Social Care 5307 OCR Level 3 Cambridge Technical Introductory Diploma in Health and Social Care 5309 OCR Level 3 Cambridge Technical Subsidiary Diploma in Health and Social Care 5312 OCR Level 3 Cambridge Technicals Diploma in Health and Social Care 5315 OCR Level 3 Cambridge Technical Extended Diploma in Health and Social Care 5318 The Ofqual Unit Number for this unit is: Developing effective communication in health & social care R/600/8939 OCR model assignment remains live for the life of these qualifications. ALL THESE MATERIALS MAY BE PHOTOCOPIED. Any photocopying will be done under...
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