...Influencing Group Communication In companies there are always going to be managers, and no two managers are the same. They each have their own leadership style, and their own way of getting things done. One thing that managers all have in common is that they hold some form of power over the people underneath them. Last week these forms of power, the 5 power bases, were introduced and discussed. These bases of power are referring to the way in which managers, or leaders, use to influence the people underneath them to get their work done. The 5 bases of power are divided into Formal which includes coercive, reward and legitimate power, while the other is Personal power, expert and referent. The first power, reward, means exactly what it states. It is reliant on the ability of the manager or leader to be able to reward the employees. In some businesses managers set up incentive programs to get their employees to perform better, or to each achieve better sales numbers. It doesn’t necessarily mean that the reward has to be monetary or even tangible. Most companies already use this base of power when they incorporate things like Employee of the Month, or boards that show who outstanding employees are for that month, or quarter. I know that this base of power would be highly effective in my company because the people at my company are highly competitive and they would love to have the chance to be spotlighted. With coercive power managers use the exact opposite of reward. They...
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...Influencing Group Communication Sharon Banks BCOM 230 June 02, 2014 Fran Carter This paper power point will reflect on personal experiences and / possible experiences within organizations today’s society. I will consider how these relate to the five bases of power: coercive power, reward power, legitimate power, expert power and referent power. I will define the five bases of power, indicate which powers are formal or personal, and relate how these power bases affect communication with groups and organizations within today’s society. Influencing Group Communication The five bases of power: refer to the methods that managers and leaders utilize to influence their employees: 1. (Positional) Coercive Power- belief that a person can punish others for noncompliance. The use of coercive power results in an atmosphere of insecurity or fear. Threats and punishment are common tools of coercion. Implying or threating that someone will be fired, demoted, denied privileges, or given undesirable assignments. Relying on this form of power will result in a very cold, technocratic, impoverished style of leadership. To be a true leader, you need a more robust source of power that can be supplied by a tittle, an ability to reward, or an ability to punish. Coercion reduces employees’ satisfaction with their jobs, leading to lack of commitment and general employee withdrawal. Coercion continues to play a role in organizations influenced by quality management. 2. (Personal)...
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...Influencing Group Communication Your name XBCOM/230 University of Phoenix Influencing Group Communication In any organization today, one will be able to see the five basis of power at work. Some of these powers will be evident in some individuals and it may take longer to see them in other within the organization. The five basis of power that we will discuss are, coercive, reward, legitimate, expert, and referent. These five basis of power are broken down into two separate groups, one being formal and the other being informal. The formal group will consist of three of the five basis of power and they are: coercive, reward and legitimate. Obvious this leaves expert and referent as the two that will be referred to as the informal basis of power. After taking the time to look into and study each individual basis of power, I feel that the informal basis of power would be the most efficient way of leading. The three formal basis of power being coercive, reward and legitimate are the powers that I will begin to discuss. Although most people tend to have some sort of fear towards their supervisor, it takes a turn for the worst when you have a supervisor that uses coercive power on any worker. Coercive power or authority is the utilization of fear to get an employee to do what the supervisor is asking. In this day and time, with jobs being harder and harder to come by, supervisor will use the fear of an employee losing their job to the supervisor’s advantage. Both employee and...
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...Influencing Group Communication According to Wikipedia, power is a measurement of an entity’s ability to control its environment, including the behavior of other entities. Frequently power is seen as evil or unjust, but the exercise of power itself is accepted as endemic to humans as social beings. In 1959 a study of power was conducted by psychologists John French and Bertam Raven, and at this time power was divided into five separate and distinctive forms. Because leadership and power are closely linked to one another, it was shown how different forms of power directly affected one’s leadership and success. This idea is used most commonly with organizational communication and also throughout most of the workforce itself. The five bases of power that were derived from this idea are coercive power, reward power, expert power, legitimate power, and referent power. Each of these bases of power show different forms that an individual can use or does already use to communicate and ultimately receive what is desired. Out of the five bases of power, three of these bases are classified as formal powers. Formal powers are generally derived by accepted standards and do not have a casual side to them. These three powers are coercive, reward, and legitimate. Coercive power is based upon the idea of coercion; it involves forcing someone to do something he or she does not want to do. This power can be challenging to use because it typically has a negative impact, which can lead to lower...
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...Influencing Group Communication Influencing Group Communication your name XBCOM/230 University of Phoenix In any organization today, one will be able to see the five basis of power at work. Some of these powers will be evident in some individuals and it may take longer to see them in other within the organization. The five basis of power that we will discuss are, coercive, reward, legitimate, expert, and referent. These five basis of power are broken down into two separate groups, one being formal and the other being informal. The formal group will consist of three of the five basis of power and they are: coercive, reward and legitimate. Obvious this leaves expert and referent as the two that will be referred to as the informal basis of power. After taking the time to look into and study each individual basis of power, I feel that the informal basis of power would be the most efficient way of leading. The three formal basis of power being coercive, reward and legitimate are the powers that I will begin to discuss. Although most people tend to have some sort of fear towards their supervisor, it takes a turn for the worst when you have a supervisor that uses coercive power on any worker. Coercive power or authority is the utilization of fear to get an employee to do what the supervisor is asking. In this day and time, with jobs being harder and harder to come by, supervisor will use the fear of an employee losing their job to the supervisors advantage. Both employee and...
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...Influencing Group Communication your name XBCOM/230 University of Phoenix In any organization today, one will be able to see the five basis of power at work. Some of these powers will be evident in some individuals and it may take longer to see them in other within the organization. The five basis of power that we will discuss are, coercive, reward, legitimate, expert, and referent. These five basis of power are broken down into two separate groups, one being formal and the other being informal. The formal group will consist of three of the five basis of power and they are: coercive, reward and legitimate. Obvious this leaves expert and referent as the two that will be referred to as the informal basis of power. After taking the time to look into and study each individual basis of power, I feel that the informal basis of power would be the most efficient way of leading. The three formal basis of power being coercive, reward and legitimate are the powers that I will begin to discuss. Although most people tend to have some sort of fear towards their supervisor, it takes a turn for the worst when you have a supervisor that uses coercive power on any worker. Coercive power or authority is the utilization of fear to get an employee to do what the supervisor is asking. In this day and time, with jobs being harder and harder to come by, supervisor will use the fear of an employee losing their job to the supervisors advantage. Both...
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...CO2520 Project Part 1: Factors Influencing Communication: Baseball Erik L. Hansen ITT-Technical Institute Author Note Erik L Hansen, Department of Drafting & Design, ITT-Technical Institute, Boise. Correspondence concerning this project should be addressed to Erik L Hansen, E-mail: erikhansen26@gmail.com Introduction. The grass is freshly cut, uniforms recently pressed and washed. The summer-night-air is filled with the smell of functioning concession stands and the sounds of many conversations. Players and fans take their positions, the players trot onto the field and fans get comfortable in their seats. The show is about to begin. First pitch is thrown and a stadium relying on communication is operational once more. Foremost, this research paper will continue with the assumption that the reader understands the basics of the game of baseball and/or has been to a game. As we know every action within the stadium requires some sort of communication. The game of baseball itself is a game where the most successful team communicates superbly. Baseball relies on communication from preparation, studying, and putting the game-plan through action to in-game adjustments and secret signs. Delving deeper into the stadium we discover that the game is not the only thing relying on forms of communication. Concession stand employees will need to use their listening skills to appropriately form a customer’s order, stadium signs will properly direct fans to their...
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...Influencing group communication The five bases of power are important in the organizational world. “Bases of power refer to the methods that managers and leaders utilize to influence their employees. When examining bases of power, the concept of authority must also be considered. (e.g leadership styles) (Victor & Turner, 2007)” First let’s discuss the bases. There are five of them in total. Coercive power, reward power, legitimate power, expert power, and referent power. These powers are all important because you will experience them wherever you work. Regardless to the type of organization you work in, your most valuable resource is always transmitting knowledge and regulations to others within the workplace. The powers can used by any...
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...RESEARCH PAPER Name: Hoa (Janice) Trinh Thesis: Influencing others is the most important and hardest to develop skill of a business leader. Abstract Leadership is more than a skill set. It is both an art and science which is including combination of various skills and gracious spirit. There are many researches, books about leadership and how to improve leadership skill. The purpose of this research is to identify whether ability to influence others is an important skill of a leader in business and how to improve that ability. By analyzing leadership in different theory and books from different sources, I clarify that the most important skill of business leader is to influence others and the ability to influence others is also very hard to develop. Data have been collected from books, interviews, newspapers and published reports. INTRODUCTION What is a good leader? Many books, researches and articles have talked about what is leadership and what makes a good leader. On daily life, leadership can mean teaching, guiding, correcting, observing, protecting, explaining, etc. A leader in business must have ability to see fundamental change, think about the future, make decision, and resolve conflict. Many theories have also been developed to determine and break down secret equation to a great leader. In most of these theories, integration ability in general and ability to influence others in detail is the common point. In this research paper, I will clearly state the definition...
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...DECISION MAKING PROCESSES AND ROLES WITHIN THE FAMILY. The objective of my study was to overview of literatures examining the importance of family’s and individual’s role in consumer and buyer behavior,I ntroduction and systematization of factors influencing family purchase decisions and models examining these processes, creating an own theoretical model to introduce purchase decision making processes and relations among them, exploring the mechanism of purchase decision making processes within the family, introducing and analyzing the communication strategies of families. For the study, different research methodoly were used to arrive at conclusion. The methodologies includes Quantitative researches * Basic quantitative research * Quantitative nationwide research Qualitative reseraches * Basic Qualitative research, Repertory Grid Technique * Qualitative analysis of different elements of the conception model * Hypotheses of qualitative and quantitative researches The result of my finding includes the following: * successful problem solving- influenced by conflict-solving strategy within the family * in the case of products connected to men or women their influence is primary determining, though influencing power of children occurs directly only in the case of products that can be connected to them * because of unique organization of respondents’ construction system, products and family members are so different elements that they do not connect...
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...Reflective Essay on Negotiation Negotiation occurs on a regular basis in a daily life and individuals negotiate in business occasions or outside of the workplace. Having superior negotiation skills is critical to the success in personal life and career development. This essay will indicate my natural preferences for different influencing tactics, connections between what I learnt and preconceptions, my perceptions about the activity, an understanding of negotiation and a personal action plan. The aim is to have a thorough grasp of the influencing tactics and improve my negotiation skills. Natural preferences for different influencing tactics In terms of the utility of influencing tactics, I preferred rationality and emotional appeal during the activity, as well as exchange. I acted as Chris Johnson, an employee who recently switched to the department and was not eager to wear safety glasses, and had a conversation with the new manager, Dale Williams, who should impose the safety rules. According to the role description, I had planned to focus on my demand for this job and no necessity for wearing safety glasses. When asked about the relationship with the previous manager in the first role play, I cited examples to demonstrate that I was an easy-going and reliable employee. Meanwhile, I listed my reasons point by point to explain that it was unnecessary to wear safety glasses. In the second round, I observed that the person in the manger role was patient and considerate...
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...customer loyalty factors and the impact of the internal mechanism. The industry empirical study reveals the communications services industry, the impact factors of customer loyalty, and the interaction between these factors mechanism. With the increasingly fierce market competition and increase costs for customers, cultivate and maintain long-term customer loyalty is a business enterprise can be an important factor. On the one hand, enterprises have to get a good income, in addition to the core technology and improving product quality, but customer satisfaction, service quality and Enterprise Image will to some extent affect on customer loyalty, loyal customers are the main profit source. On the other hand, when supply exceeds demand in the market environment, the cost to acquire new customers than to maintain existing customer costs, but the profit contribution of new customers is far less than the original customer. Finally, the loyalty of customers through word of mouth to bring new business customers. Therefore, the development of customer loyalty strategies, research customer needs and maintain long-term two-way interaction with the customer relationship business and academia has been the focus of attention. Customer loyalty in the communications industry, more and more attention, is the communications business focus of attention and contention. The domestic mobile communications market has emerged Mobile, Unicorn, Telecom tripod trends, how to build and maintain customer loyalty...
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...Preface Most suveys into what employers want in their staff would result in a similar list. Employers are looking for people who are good at: • Teamwork • Communication • Self-motivation • Planning and organising • Problem solving • Decision making • Time management and prioritising • Flexibility and adaptability • Willingness to learn • Interpersonal and negotiating skills In our companion e-book: Hidden Communication Skills Revealed, we discussed the career skills that make you stand-out. These essential inter-personal skills for managing an effective career included: • Active listening • Body language • Assertiveness • Questioning skills However, this e-book goes one step further. It’s looks at the more advanced inter-personal skills needed to be an effective leader. 9 About the Author About the Author Apex Leadership Limited was founded by Anthony Sturgess and Phil Higson. They have a long track record of developing innovative and challenging management and leadership development interventions, including programmes which have won national awards. From several MBA programmes to tailored, client specific programmes, Anthony and Phil have worked with new and experienced managers, in a wide range of organisations, across a breadth of management and leadership roles. Anthony Sturgess has almost twenty years experience in the teaching, facilitation and coaching of managers and leaders. This experience ranges from individual leadership and management...
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...2 1. OVERVIEW ........................................................................................................................ 3 2. SUMMARY OF RESEARCH FINDINGS AND THE APPLICATION OF ADVERTISING THEORY TO POLITICS .............................................................................................................................. 5 A. B. C. D. E. 3. 4. Advertising, Promotion, and Other Aspects of Integrated Marketing Communications (Shrimp & Andrews) 2013 .............................................................. 5 Advertising Theory (edited by Shelly Rodgers & Esther Thorson) 2012 .................. 6 Advertising and Society – Controversies and Consequences (edited by Carol J. Pardun) 2009............................................................................................................... 7 Advertising and the Market Orientation of Political Parties Contesting the 1999 and 2002 New Zealand Election Campaigns. ..................................................................... 7 Political Campaign Communication Principles & Practises (Trent and Friedenberg 2008) ............................................................................................................................ 9 IS ADVERTISING THEORY RELEVANT TO POLITICAL ADVERTISING? ............................ 9 CONCLUSION .............................................................................................................. 10 APPENDIX...
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...Lecture # 2 Summary Communication:- It is the process of acting upon information. Information is received through our sensory organs, processed and then responded accordingly. Every person perceives the information differently and hence responds differently. It can also be said as the “process of interacting simultaneously with another and mutually influencing each other, usually for the purpose of managing relationships”. The ratio of mutual influencing can be different depending upon the situation. The ultimate goal of interpersonal communication is the management of relationships. Communication can be between: • 1 basis • 1- group basis • group – group basis Two parties exchange communication in the form of: • Thoughts • Ideas • Information • Emotions/Feelings • Orders/Commands • Advice • Feedback • Request • Attitudes • Prejudice Components of Communication:- ▪ Context - physical and psychological communication environment ▪ Encoder/Source - puts the message into code ▪ Receiver/Decoder - decodes the message ▪ Message - elements of communication to which people assign meaning ▪ Channel - pathway through which messages are sent ▪ Encoder - translates ideas, feelings, and thoughts into a code ▪ Receiver/Decoder - interprets ideas, feelings, and thoughts that have been put into a code ▪ Feedback - response to a message ▪ Noise - information that interferes...
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