...Operations Management IMPACT OF THE 4 V’S Table of Contents Introdution To 4v’s 3 Mcdonald Process 7 Inputs 7 Facilities: 8 Output 8 Quality Management 8 4v Challenges In Mc Donald 9 Dominos introduction to 4V’s 12 production process 13 Improvement 15 Conclusion 16 Referances Group member list Introduction Production process Four V’s for Processes Four characteristics of demand in particular have a significant effect on how processes need to be managed: * The volume of the products and services produced * The variety of the different products and services produced * The variation in the demand for products and services * The degree of visibility that customers have of the production of products and services. Four V’s of processes in detail. I. Volume Processes with a high volume of output will have a high degree of repeatability. That means the same thing is happening over and over again. Producing biscuits, batteries or even books can be such examples. The implications of this are that high-volume processes have more opportunities to produce products or services at low-unit cost. So, for an example, the volume and standardization of large fast-food restaurant chains such as MacDonald’s or KFC enables them to produce with greater efficiency than a small, local cafeteria or a restaurant. The implications can be even at country levels with regard to their competitiveness. Apparel industry in China, thriving on volumes...
Words: 2308 - Pages: 10
...BMIS300 – Management Information System Sec: D Beirut campus Analysis of Mc Donald's Information System Done By: Rawan Al- Masri To: Dr. Abdo Haidar Year: Spring 2015 ACKNOWLEDGEMENT First of all I'm thankful to Almighty Allah who gave me strength for the completion of this project. Next, I'm heartedly thankful to my most respected and honored course instructor of Management Information System, Dr. Abdo Haidar who gave me an opportunity to do this project, and for his guidance, efficient teaching, and cooperation. . This study greatly acknowledges the cooperation and assistance of all those employees of McDonald’s, whose favors have helped me to precede my project, for that I'm very grateful. Table of Content 1. Executive Summary 2 2. Organizational Overview 3 3. Issue Analysis 12 4. Analysis of Information Systems 14 4.1 Customer relationship management 14 4.2 Knowledge Management 19 4.3 E-Procurement and McDonald’s 25 4.4 Supply Chain and Logistic Management Definition 29 5. Details Analysis of suggested Systems 35 6. Organizational Impact of Recent Systems 36 7. An overall analysis of organization 40 Conclusion: 42 Reference 44 Analysis of Mc Donald’s Information systems Executive Summary McDonalds is the world's largest chain of burger fast food and perhaps is one of the fastest and rapidly growing fast food chain restaurants in the world. It uses various Information Systems to thrive in...
Words: 8679 - Pages: 35
...evaluates and explains the important matter in our personal live, our communities and the world. For our personal lives sociology studies the social cause and consequences of things like racial and gender identity, family conflict, aging and religious. As for the society level, sociology examines and explains matters like for example prejudice and discrimination, poverty and wealth, crime and law, school and education and social movements. With the help of the 4 main sociologists we now could examine the concept of society. The 4 main sociologists are Gerhard Lenski, Karl Marx, Max Weber and Emile Durkheim, they helped us to see and know the different aspects of their point of view of society. Gerhard Lenski defined society by the level of technology, which means in the old day’s people use to work with handmade objects and in hunting they used to use...
Words: 1930 - Pages: 8
...Module Title: Business Ethics and Social Responsibility Question 1: Set out the main criticisms that have been levelled at the above three MNC's In the case of Nestle, it became evident that no formal research into the emerging market was carried out. No approached to local authorities or government agencies was made; who may have had great knowledge/insight into feeding practice within the region or problems/issues that Nestle may be faced with. They simply tried to implement existing 'western' aspirational marketing practice into a region that they knew nothing about. Their communications with the target market were poor & unclear which led to the misconception that formula was a good way to replace breast milk and other forms of nutrition vital to child development. The company did not play its role in educating the public as to the proper methods of using the product and indeed the danger of it's misuse, and also did not consider the different living conditions as a factor in which could lead to such misuse. Their aggressive marketing approach ignored or de-emphasized breast feeding & much of their promotional efforts were misleading in encouraging poor & illiterate mothers to bottle-feed rather than breast feed their infants. Advertising portrayed breast-feeding as primitive and inconvenient. Free gifts & samples were supplied by sales reps dressed as quasi-medical staff known as 'milk nurses'; which were viewed as 'endorsements by association'. Quality control...
Words: 3128 - Pages: 13
... FIN 101 Principles of Finance Fundamentals of Corporate Finance Breasley, Myers, & Marcus McGraw-Hill MGT 201 Marketing Management Marketing: Defined, Explained, Applied Levens, 2012, 2nd edition Prentice Hall Human Resources Management DeCenzo, 2012, 11th edition Wiley Saudi Arabia Labor Law Outline Michael O'Kane, 2010 Al-Andalus Publishing E- Commerce: Business, Technology, Society Lauden, 2013, 9th edition Pearson MGT 211 E-COM 101 HR Management E-Commerce Level 5 ID ECON 201 MIS 201 ECOM 201 Course Name Title Author/Edition Publisher Macroeconomics Principles of Macroeconomics, N. Gregory Mankiw, 6th Edition, 2011 Cengage Learning Information Systems Management Management Information Systems, R. Kelly Rainer, Hugh J. Watson, Brad Prince, 2nd Edition, 2013 Wiley Introduction to eManagement Managing without Walls, Maximize Success with Virtual, Global, and Cross-cultural Teams, Colleen Garton, Kevin Wegryn, 2006 MC Press Wiley MGT 301 Organizational Behavior Organizational Behavior, John R. Schermerhorn, Jr., Richard N. Osborn, Mary Uhl-Bien, James G. Hunt , 12th Edition International Student Version, 2013 MGT 311...
Words: 947 - Pages: 4
...Globalization is defined as the spread of worldwide practices, relations, consciousness, and organization of social life. Globalization theory emerged as the result of real world concerns with the dramatic transformations of globalization as well as a reaction against the earlier perspective of modernization theory. Globalization can be analyzed culturally, economically, and politically. Some cultural theorists see globalization as producing homogeneity as a consequence of cultural imperialism while others see it as producing distinctive local forms. It is the process completed in the twentieth century by which the capitalist world-system spreads across the actual globe. Since that world-system has maintained some of its main features over several centuries, globalization does not constitute a new phenomenon. At the turn of the twenty-first century, the capitalist world economy is in crisis; therefore, according to the theory's leading proponent, the current "ideological celebration of so-called globalization is in reality the swan song of our historical system" (I. Wallerstein, 1998: 32). Globalization has impacted strongly on the Coco Cola Company which is one of the largest Multinational Cooperation around the world today. The Coca-Cola logo is one of the world’s most recognised trademarks and an indicator of the extent of Coca-Cola’s penetration into communities across the world. It was created in Atlanta, Georgia by Dr. John S. Pemberton and is simply often referred...
Words: 3208 - Pages: 13
...THE REPUBLIC OF TURKEY BAHCESEHIR UNIVERSITY THE GRADUATE OF SOCIAL SCIENCES IMPACT OF BRAND AWARENESS ON CONSUMER LOYALTY MASTER OF BUSINESS ADMINISTRATION MASTER OF BUSINESS ADMINISTRATION PROJECT Burç ÖRETMEN İSTANBUL, 2014 THE REPUBLIC OF TURKEY BAHCESEHIR UNIVERSITY THE GRADUATE OF SOCIAL SCIENCES IMPACT OF BRAND AWARENESS ON CONSUMER LOYALTY MASTER OF BUSINESS ADMINISTRATION MASTER OF BUSINESS ADMINISTRATION PROJECT Burç ÖRETMEN Project Supervisor: Asst. Prof. Dr. Özgür ÇENGEL İSTANBUL, AUGUST 2014 THE REPUBLIC OF TURKEY BAHCESEHIR UNIVERSITY THE GRADUATE SCHOOL OF SOCIAL SCIENCES IMPACT OF BRAND AWARENESS ON CONSUMER LOYALTY This project has been found adequate and successful in terms of quantity and quality as a Graduation Project. ------------------------------------ ------------------------------------ Advisor of the Project Member of the Commission Asst. Prof. Dr. Özgür ÇENGEL Asst. Prof. Dr. Sinem ERGÜN ABSTRACT IMPACT OF CONSUMER BEHAVIOUR ON CONSUMER LOYALTY Burç Öretmen Institute of Social Sciences Weekend MBA August 2014, 48 Pages Nowadays, the competition between companies has reached the highest level. Therefore, companies are having difficulties in terms of both production and management...
Words: 5686 - Pages: 23
...Future of Policing Donald J. Yordy CJS/210 - Fundamentals of Policing November 13, 2011 Charles Mc Clelland Future of Policing When examining the future of policing in the United States one must not only examine current law enforcement issues, but also the past issues as well. The reason for this is to examine the strides law enforcement has made in fighting criminal activity and advances in technology that have a direct bearing on the future. Police agencies normally have numerous functions, but are based on Sir Robert Peel’s (1788-1850) “Peelian Principles” which are normally seen as the basic foundation for current law enforcement organizations and community policing throughout the world, (Nazemi, 2009). The founder of the first metropolitan police, Peel inadvertently founded the standard for modern policing. Although each of these principles was created in the 1800’s, they still hold very true today: 1. “The basic mission for which the police exist is to prevent crime and disorder.” 2. “The ability of the police to perform their duties is dependent upon public approval of police actions.” 3. “Police must secure the willing co-operation of the public in voluntary observance of the law to be able to secure and maintain the respect of the public.” 4. “The degree of co-operation of the public that can be secured diminishes proportionately to the necessity of the use of physical force.” 5. “Police seek and preserve public favor not by catering to...
Words: 1438 - Pages: 6
...or implementation. * Defining issues or problems by taking account the purpose of study. * Relevant background information. * What information is needed? * How the information will be used in decision making. Issues and problems at McDonalds 5 May 2015 in CNBC News McDonalds can’t shake its image, McDonald has a problem of fast food (all that’s good is bad) Alan Siegel CEO of brands says the fast food behemoth has been reactive instead of proactive Mc Donald admits that tackling issues it faces is not moving faster turnaround time. McDonald changed Big Mac to McLean. 2. Statement of research objections * Creating a research plan in solving issues and problems identified * Framework or blueprint for conducting market research project * Details and procedures necessary for obtaining the required information * Purpose to design a study that will test the hypotheses of interest * Answer to possible questions to the research * Provide needed information for decision making As mentioned above McDonald is tackling the issues. 3. Designing the research project Planning research design Defining problems and deciding the objectives Framework or blueprint for coding the marketing research project McDonald has a web link www.mcdonald .com (thick) 4. Collecting information or data * Collect Information to solve issues and problems * Involves canvassing, interviews, prospecting, networking, mail intercept...
Words: 1558 - Pages: 7
...Abstract When making a career choice there are many variables students have to consider before making their final decision. Fortunately, students have support from teachers, counselors, parents and other stakeholders to assist them with their choices. Career counselors play a pivotal role in aiding students with this important step, by implementing the tools to guide them in discovering their interests and abilities and matching them with jobs that most appropriately fit their personality styles. A Career Counseling Assessment Programme allows the counselor the opportunity to scrutinise the range of career choices with the student after which the best choice is made in the student’s interest. This requires the counselor to be an objective thinker who is not easily influenced by emotion. This programme gives students the life skills needed to improve their self-concepts, become sentient of educational awareness, economic awareness, develop their skill competence, problem solving abilities and be generally prepared for the world of work. Introduction At some point in the life of students, whilst in the process of choosing a career, they encounter situations when they could benefit from honest advice. Career counselors provide this much needed guidance to students so that they can triumph over this overwhelming process. In the school system career counseling is a student-centered support service where students are guided through the career planning process...
Words: 2972 - Pages: 12
...UNIVERSITY DEPARTMENTS ANNA UNIVERSITY CHENNAI : : CHENNAI 600 025 REGULATIONS - 2009 CURRICULUM I TO IV SEMESTERS (FULL TIME) MASTER OF BUSINESS ADMINISTRATION (MBA) SEMESTER – I |Code No. |Course Title |L |T |P |C | |BA9101 |Statistics for Management |3 |1 |0 |4 | |BA9102 |Economic Analysis for Business |4 |0 |0 |4 | |BA9103 |Total Quality Management |3 |0 |0 |3 | |BA9104 |Organizational Behaviour |3 |0 |0 |3 | |BA9105 |Communication Skills |3 |0 |0 |3 | |BA9106 |Accounting for Management |3 |1 |0 |4 | |BA9107 |Legal Aspects of Business |3 |0 |0 |3 | |BA9108 |Seminar I – Management Concept |0 |0 |2 |1 | | |Total | | | |25...
Words: 17609 - Pages: 71
...achieve quality. It also gives the totally integrated effort for gaining competitive advantage by continuously improving every facet of an organization’s activities. Pedagogy : Lectures, Assignments, case studies, seminar, MODULE 1 Introduction to TQM: Various definitions of quality and TQM, Core concepts of quality, The masters of quality(W Edwards Deming, Joseph M Juran, Philiph B Crosby, Kaoru Ishikawa, Ginichi Taguchi, Shigeo shingo) Evolution of quality, The Total Quality Management Excellence Model, Strategic Quality Management, Lecture, Numerical Exercises on cost of quality, TPM 1. Basterfield H Dale and others, Total Quality Management, Pearson Education/PHI, Inc. 2006. 2. K.Shridhar Bhat Total Quality Management (Himalaya publishing house 2005). 3. Poornima M Charantimath, Total Quality Management, Pearson Education, 2003. MODULE 2 Continuous process improvement: Concepts of Kaizen, Kaizen vs. Innovation, Kaizen Strategy, House of Quality, Quality Function deployment, Quality Circles. Brain storming, Value analysis, Poka Yoke, Bench marking. Lecture, Case study on Kaizen 1. Imai Masaki, Kaizen, The key to Japan’s Competitive Success, McGraw-Hill, Inc., International Edition, 1991. 2. 3. Heizer and Nathan, Cases in Total Quality Management Manufacturing and services, Thomson South-western, 2004....
Words: 5392 - Pages: 22
...CASE STUDY ON MANAGEMENT MC DONALDS CASE STUDY McDonald’s a leading fast food joint ,has enjoyed over 40 years of exceptional performance. In 2010, for example, the company had registered 10 years of 20 per cent per annum growth. EDITOR’S CHOICE The challenge: That year, Jack Greenberg became the company’s fourth chief executive. His main concern was how to lead the business in less favourable market conditions. McDonald’s was facing concerns about fatty foods and about beef; competition was squeezing margins; and growth from international markets was slowing. The strategy: Mr Greenberg did what the textbooks suggest. First, he focused on improving the core business, announcing it as his top priority. Then, he also set a second priority: to find a new platform for growth. With this audacious goal in mind, he supported five acquisitions of related restaurant businesses – including Chipotle, a Mexican food restaurant, and 50 per cent of Pret A Manger, the UK sandwich chain – and he set up the Partner Brands Division, to be responsible for these new businesses. Mr Greenberg also opened the door to a number of other, more organic initiatives led by his head of strategy, Mats Lederhausen. What happened: Mr Greenberg found it difficult to dedicate enough attention to both priorities. The core business continued to deteriorate and in 2001 McDonald’s announced its first quarterly loss and the resignation of Mr Greenberg. Jim Cantalupo, a retired McDonald’s executive...
Words: 1596 - Pages: 7
...some changes to be made in companies´ strategies. The fast food retailers even avoided increasing prices during this economic crisis. While consumers feel insecure in their job and negotiate more about financial matters (Shama, 1978). Despite many companies cutting theirs operational costs or reducing employees, McDonald’s in India planned to increase its headcount and strategically do not cut its cost. Taking advantage from the reducing prices of real estates, McDonalds start to gain more market share. McDonald’s management team believed that the economic crisis gives more opportunities to conduct business aggressively. Exploring the case study for McDonalds – Business Strategy in India, a study approach is to explore the whole picture of a successful this fast good chain’s action and strategy to cope with down turn economy. In other words, this case was about to discusses how McDonald’s managed to buck the trend, its early years and business strategy to get more out of its stores in India. On the same time, how McDonald’s can maintain and improve their performance by adjusting their competitive strategy properly. 2. Introduction McDonald's is the leading global foodservice retailer with more than 32,000 local restaurants serving more than 58 million people in around 130 countries each day. 70 percent of our restaurants worldwide are owned and operated by independent, local businessmen and businesswoman. In 1996, McDonald's opened in India for the first time...
Words: 3763 - Pages: 16
...TABLE OF CONTENT A. INTRODUCTION 2 B. DISCUSSION OF FINDINGS 2 1. Better promotion and protection of human rights? 2 2. Homogenization of social and cultural identities? 5 C. CONCLUSION 6 BIBLIOGRAPHY 7 A. INTRODUCTION Over the last decades, the rapid acceleration of a process so called “globalization” has shifted our society to an era where interconnectedness, integration and interactions centered in the development of a new world, where everyone and everything are linked together one way or another. In a few recent decades, with the development in communication and technology that the world has witnessed the rapid increase in international trade, investment, immigration and the culture assimilation at an unprecedented quantity and quality never recorded before in human history. As such, globalization can be interpreted in some main characteristics: disembedding, acceleration, interconnectedness, movement, mixing, and vulnerability and re embedding. Characterized by these features, effects of globalization on different aspects are various but one cannot deny its long-term impacts on the enjoyment of human rights as well as social and cultural identities. On the one hand, people argue that this globalizing trend means homogenization of culture and social identities which diminishes the attainment of human rights, while the others believed that the concept itself not only enhance and liberate the full enjoyment of such basic rights of each individual but also...
Words: 1959 - Pages: 8
