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Brand Awareness

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THE REPUBLIC OF TURKEY
BAHCESEHIR UNIVERSITY

THE GRADUATE OF SOCIAL SCIENCES

IMPACT OF BRAND AWARENESS ON CONSUMER LOYALTY

MASTER OF BUSINESS ADMINISTRATION

MASTER OF BUSINESS ADMINISTRATION PROJECT

Burç ÖRETMEN

İSTANBUL, 2014
THE REPUBLIC OF TURKEY
BAHCESEHIR UNIVERSITY

THE GRADUATE OF SOCIAL SCIENCES

IMPACT OF BRAND AWARENESS ON CONSUMER LOYALTY

MASTER OF BUSINESS ADMINISTRATION

MASTER OF BUSINESS ADMINISTRATION PROJECT

Burç ÖRETMEN

Project Supervisor: Asst. Prof. Dr. Özgür ÇENGEL

İSTANBUL, AUGUST 2014
THE REPUBLIC OF TURKEY
BAHCESEHIR UNIVERSITY

THE GRADUATE SCHOOL OF SOCIAL SCIENCES

IMPACT OF BRAND AWARENESS ON CONSUMER LOYALTY

This project has been found adequate and successful in terms of quantity and quality as a Graduation Project.

------------------------------------ ------------------------------------
Advisor of the Project Member of the Commission
Asst. Prof. Dr. Özgür ÇENGEL Asst. Prof. Dr. Sinem ERGÜN

ABSTRACT

IMPACT OF CONSUMER BEHAVIOUR ON
CONSUMER LOYALTY

Burç Öretmen

Institute of Social Sciences Weekend MBA

August 2014, 48 Pages

Nowadays, the competition between companies has reached the highest level. Therefore, companies are having difficulties in terms of both production and management. Because it has become almost customtailored production, companies are working to pass a flexible production system. Non added value tasks should be seperated in order to prevent confusion occuring in this process. Lean production sorts the tasks in three different category called added value tasks, non-added value tasks and required but non-added value tasks. In this sense, non-added value

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