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Innercity Youths

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Submitted By shrimpcocktail28
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Ccustomer Service

Providing excellent customer service is one way a small business can distinguish itself from its competition.

WHAT IS CUSTOMER SERVICE

Customer Service is any form of communication or interaction between a companies representative or an employee or an individual doing business with that company.

WHO IS A CUSTOMER?

A customer is anybody who receives a product or service from someone else.

WHY QULITY CUSTOMER SERVICE?

This is important as it provides customers with not only what they want, but also supplying them with what they before they want it.

WHAT IS SERVICE

Service can be defined as work performed for someone else.

WHAT IS QUALITY

Quality is fitness for use or being efficient .General standard or gradeof something according to Encarta (micro soft 2001)

THERE ARE TWO ASPECT OF DESIGN
Quality of Design
This is how well the technical aspect satisfies the customers needs.
Quality of delivery

Adequacy of getting Technical components to customers example:

Availability
Responsiveness
Convenience
Timeliness
Completeness
Pleasantness

WHY QUALITY IS IMPORTANT

Our existence depends upon our customers.

Satisfying their requirements must be our main aim. This can only be this by putting quality into everything that is done.

Cutomers Expect Quality because:

1 They want a product of service that is reliable.

2 They want it to meet their requirement.

3 They want value for money.

4 They don’t want any hassle.

WHY IS QUALITY IMPORTANT ?

Improving customer service involves making a commitment to learning what our customers want and developing actions plans that will :

1 Yield higher sales -thus you will have satisfied customers
2 Business expansions- by the amount of returning customers.
3 Both company and employees will become stable.
4 Employee will want to do their jobs to

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