...Appreciative Inquiry as a Team Development Intervention: A Controlled Experiment Gervase R. Bushe Ph.D. Graeme Coetzer MBA Faculty of Business Administration Simon Fraser University Burnaby, BC, Canada V5A 1S6 (604) 291-4104 FAX: (604) 291-4920 email: bushe@sfu.ca An edited version of this paper was published in the Journal of Applied Behavioral Science, 1995, 31:1, 13-30 Gervase R. Bushe (Ph.D. Case Western Reserve) is Associate Professor, Organization Development in the Faculty of Business Administration, Simon Fraser University, Burnaby, BC, Canada, V5A 1S6. Graeme Coetzer (MBA Simon Fraser University) is a doctoral student in organization development in the Faculty of Business Administration, Simon Fraser University. Appreciative Inquiry as a Team Development Intervention: A Controlled Experiment ABSTRACT In a controlled laboratory experiment the effects of a team development intervention based on the theory of appreciative inquiry was compared with task oriented team development and lectures on group processes, outcomes and performance. 96 undergraduate students in two semesters of an introductory organization behaviour course participated in 4 person teams and had 13 weeks to complete a task worth 25% of each member's final grade. One third of teams received an appreciative inquiry intervention, another third received a task oriented team development intervention and the final third received a lecture on group...
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...RESEARCH DESIGN Qualitative, Quantitative. and Mixed Methods Approaches SECOND EDITION John W. Creswell University of Nebraska, Lincoln SAGE Publications International Educational and Professional Publisher Thousand Oaks London New Delhi ~ 6 7 6 3Copyright O 2003 by Sage Publications, Inc. -3 All rights reserved. No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the publisher. Cover image copyright O Sheldan CollinsICorbis; used by permission. For information: Sage Publications, Inc. 2455 Teller Road Thousand Oaks, California 91320 E-mail: order@sagepub.com Sage Publications Ltd. 6 Bonhill Street London EC2A 4PU United Kingdom Sage Publications India Pvt. Ltd. M-32 Market Greater Kailash I New Delhi 110 048 India Printed in the United States of America Library of Congress Cataloging-in-Publication Data Creswell, John W. Research design: Qualitative, quantitative, and mixed method approaches I by John W. Creswel1.- 2nd ed. p. cm Includes bibliographical references and indexes. ISBN 0-7619-2441-8 (c) - ISBN 0-7619-2442-6 (pbk.) 1. Social sciences-Research-Methodology. 2. Social sciences-Statistical methods. I. Title. H62 .C6963 2002 30W.7'2-dc21 Acquiring Editor: Editorial Assistant: Production Editor: Copy Editor: Typesetter: Cover Designer: ...
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...Receiving Pay Inquiries: ALL Pay Inquires, regardless of how they are submitted (either through PAC/S-1, via walk-in, email, or telephonically), must be researched and answered within three working days and properly dated (date stamp when received on upper left hand corner and date when answered next to signature of pay clerk). All DA Forms 2142 must be completed in full and signed by the authorized individual (Unit Commander or individual Soldier) and include the corresponding printed name and/or signature block as applicable. (1) UTM: Pay Inquiries...
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...is, how and why it should be conducted, how it should be analyzed, and in what form it should be presented. In fact, fundamental and often heated disagreements about philosophical assumptions and the nature of data exist among qualitative researchers. We don’t pretend to be able to solve any of these controversies. Nor do we suggest one approach or viewpoint is superior to another in the grand scheme of things. How one approaches qualitative research, and research in general, depends on a variety of personal, professional, political, and contextual factors. Ultimately, there is no right or wrong way of conducting a qualitative research project. Nevertheless, some approaches and methods are more conducive to certain types of qualitative inquiry than are others. A key distinction in this regard is the difference between pure and applied research. It is the latter of these—applied research—for which the contents of this book will be most (though certainly not...
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...American-Eurasian Journal of Scientific Research 6 (1): 28-31, 2011 ISSN 1818-6785 © IDOSI Publications, 2011 Inquiry Method and Student Academic Achievement in Biology: Lessons and Policy Implications Jacinta A. Opara European School Science Project, 18140 Granada, Spain Abstract: Three research questions with null hypotheses guided the study with the aid of a quasi experimental research design. These students were randomly assigned to two groups (treatment and control group). Treatment group were those taught biology using the sensitized inquiry teaching method while conventional method (lecture) was used for the control group. (1) Biology Achievement Test (BAT) was developed on the following units in biology, flower pollination, muscle structure and function and seed germination. All these were drawn from anatomy and physiology of flowering plants and animal physiology in the biology textbook of SS1, to measure the initial and terminal academic achievement of the students. (2) Lesson notes were prepared on the above mentioned units using the inquiry teaching method and the conventional method using a pre - test, post - test experimental treatment. Thus, it is the contention of the author that the inquiry approach would enhance students’ achievement in biology, hence the thrust of this study. Key words: Inquiry teaching method Conventional method INTRODUCTION Achievement Biology Gender Location explanations from their observations (evidence) by integrating what they...
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...(Bailey C, 2002) • Definition: "A quantitative approach is one in which the investigator primarily uses post-positivist claims for developing knowledge (i.e. cause and effect thinking, reduction to specific variables and hypotheses and questions, use of measurement and observation, and the test of theories)." (Creswell, 2003) • Qualitative research is used to gain insight into people's attitudes, behaviours, value systems, concerns, motivations, aspirations, culture or lifestyles. • Qualitative researchers aim to gather an in-depth understanding of human behavior and the reasons that govern such behavior. • Qualitative research is often associated with naturalistic inquiry. • Naturalistic methods of inquiry attempt to deal with the issue of human complexity by exploring directly. • Naturalistic inquiry always takes place in the natural settings (field). • Naturalistic studies result in rich, in-depth information that has the potential to elucidatethe multiple dimensions of complicated phenomenon. • The qualitative method investigates the why and how of decision making, not just what,where, when. •...
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...the existing level of customer satisfaction to next level of UK leading telecom company. The organization provides its customer facility of making cheap, both national and international, calls through pre paid calling card services by providing residential services. The organization customer services department is located in India which deals with the customer issues via email support process. Since, the time market was hit by recession, the company has started losing its customers to their competitors despite, providing good cheap call rates in comparison to the other organization. Market analysis result indicated that the major reason for losing the customer base is that customer are slowly getting dissatisfaction with service offered by the customer services department working methodology. The customer services department of the organization takes more times to resolve the customer issue in comparison to other companies. Reason why the competitor companies offering the resolution to customer issues in less time because they resolve the customer issues over phone. Therefore, if voice based process is introduced in addition to existing web based support might help the organization to retain their customer resulting in customer satisfaction will improve further leading to generation of more revenues. Since the organization’s customer services are outsourced to India location, therefore the required technologies such software, VoIP and Avaya technologies for making outbound international...
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...Changing Perceptions on Inquiry Based Learning in Pre-Service and In-Service Teachers North Carolina State University Changing Perceptions on Inquiry Based Learning in Pre-Service and In-Service Teachers The modern world in which we live is requiring individual citizens to become more equipped with essential 21st century skills. The science classroom is a platform where students can engage in critical thinking, communication, and collaboration skills that would enhance their readiness for our rapidly changing, technology rich, society. Furthermore, teaching these skills through means of inquiry and constructivism has shown to increase student involvement, comprehension, and retention when done effectively (Aydeniz, 2012, pg.201). For this reason it is imperative for science educators to include, if not practice regularly; inquiry based learning in their lessons. However, this is not an approach many teachers feel comfortable implementing for various reasons. The purpose of this review is to focus on research studies that have provided professional development on inquiry based learning to pre-service and in-service teachers in the hopes of improving their views of inquiry while encouraging and supporting them in practicing this methodology. The studies used are from multiple countries and school level ranges from kindergarten to high school. Since this area of research is increasing in its popularity the articles used are fairly recent, ranging from 2008 to 2014. This...
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...Philosophy of Science (All Science, not just social science) During the time of the ancient Greeks—that is, Socrates and Plato, but before them and after them as well, the study of “philosophy” (Greek for “love of wisdom”) began. At that time, philosophy included both the natural and physical sciences as well what we know as philosophy today. The development of philosophy created a tension between philosophy, science, and religion. Remember that Socrates was put to death for allegedly questioning the existence of the official state-worshiped gods. This tension between philosophy, science and religion continued through the 1400’s and 1500’s when the European “Enlightenment” emphasized the concept that both “rational thought” and “science” was separate from religion. Today, they are still generally in tension. Whether these methods of gaining knowledge are consistent or not is constantly debated among scientists, theologians, and philosophers. Science=observation of the physical universe which includes (beginning in the late 1800’s) the study of human behavior using our five senses (sight, hearing, taste, touch, smell); Religion=the study of the “divine” (i.e., god, however a person conceives of that notion, and it’s implications) Philosophy=the study of questions unanswerable by science through the use of “reason” (rational thought) alone. Thus, there are 4 different philosophical views on how humans can obtain knowledge: 1. mysticism/divine revelation—a...
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...General Purpose Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services of the company. Also to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. ------------------------------------------------- Main Job Tasks and Responsibilities * Deal directly with customers either by telephone or electronically. * respond promptly to customer inquiries * handle and resolve customer complaints * obtain and evaluate all relevant information to handle product and service inquiries * provide pricing and delivery information * perform customer verifications * set up new customer accounts * process orders, forms, applications and requests * organize workflow to meet customer timeframes * direct requests and unresolved issues to the designated resource * manage customers' accounts * keep records of customer interactions and transactions * record details of inquiries, comments and complaints * record details of actions taken * prepare and distribute customer activity reports * maintain customer databases * manage administration * communicate and coordinate with internal departments * follow up on customer interactions * provide feedback on the efficiency of the customer service process ------------------------------------------------- Education...
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...Visualizing Research This page intentionally left blank Visualizing Research A Guide to the Research Process in Art and Design Carole Gray and Julian Malins © Carole Gray and Julian Malins 2004 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission of the publisher. Carole Gray and Julian Malins have asserted their right under the Copyright, Designs and Patents Act, 1988, to be identified as the authors of this work. Published by Ashgate Publishing Limited Gower House Croft Road Aldershot Hants GU11 3HR England Ashgate website: http://www.ashgate.com British Library Cataloguing in Publication Data Gray, Carole Visualizing research : a guide to the research process in art and design 1.Art – Research 2.Design – Research 3.Universities and colleges – Graduate work I.Title II.Malins, Julian 707.2 Library of Congress Cataloging-in-Publication Data Gray, Carole, 1957Visualizing research : a guide to the research process in art and design / by Carole Gray and Julian Malins. p. cm. Includes index. ISBN 0-7546-3577-5 1. Design--Research--Methodology--Handbooks, manuals, etc. 2. Art--Research--Methodology-Handbooks, manuals, etc. 3. Research--Methodology--Handbooks, manuals, etc. I. Malins, Julian. II. Title. NK1170.G68 2004 707’.2--dc22 ISBN 0 7546 3577 5 Typeset by Wileman Design Printed and bound...
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...15 Organizational Change LEARNING OBJECTIVES After reading this chapter, you should be able to: 1. Describe the elements of Lewin’s force field analysis model. 2. Outline six reasons why people resist organizational change. 3. Discuss six strategies for minimizing resistance to change. 4. Outline the conditions for effectively diffusing change from a pilot project. 5. Describe the action research approach to organizational change. 6. Outline the “Four-D” model of appreciative inquiry and explain how this approach differs from action research. 7. Explain how parallel learning structures assist the change process. 8. Discuss three ethical issues in organizational change. 444 Part Four Organizational Processes Umpqua Bank’s transformation from a sleepy community bank to a regional leader illustrates many of the strategies and practices necessary to successfully change organizations. It reveals how CEO Ray Davis created an urgency to change, minimized resistance to change, built the new model from a pilot project that was later diffused throughout the organization, and introduced systems and structures that reinforced employee behaviors consistent with the new banking model and company culture. Although Umpqua’s transformation sounds as though it was a smooth transition, most organizational change is messy, requiring considerable leadership effort and vigilance. As we will describe throughout this chapter, the challenge of change is not so much in deciding which...
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...how it relates to research in human services. The process to evaluate the research must incorporate steps needed to identify the problem, analysis the data, and finally form a conclusion. The paper will further explore and define the differences between quantitative and qualitative research in the human services field and the scientific method behind the research. An example depicting a quantitative research, qualitative research, and mixed method research will be covered as well as how scientifically sound research can support the functions of a human service professional. Scientific Method and how it Relates to Human Services Research The Institute Innovation in Health and Human Services at James Madison University defines Scientific Method as the collection of quantitative and/or qualitative date for studies that incorporate logical design and are replicable. The measures, procedures, and analysis are informed by best practices in the field, and the findings are interpreted within the context of the extant research literature (para. 5). Scientific method is important to the field of human services as professionals try to assist clients through reliable data previously captured. If a client is dealing with abuse issues the human services professional would be able to assess the appropriate treatment or possible counseling. Steps in the Scientific Inquiry Process The important steps in the scientific inquiry process are the identification of an issue or problem, determining...
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...Analysis of Qualitative Research Designs In a research or evaluation process, the appropriateness of the qualitative designs is essential. This paper analyzes the qualitative design used in Useem’s (2009) article “Big City Superintendent as Powerful CEO: Paul Vallas in Philadelphia.” This article uses the case study qualitative design. Case study is suitable in a research interested in understanding how and why of a certain event (Rowley, 2002). In Useem’s study, the design was used because the study was aiming to understand how the change of using the Superintendent title in district schools to chief executive officers or chancellor affects the school performance. The article problem statement was that the change of the Superintendent title in district schools to chief executive officers or chancellor increased the power of the Superintendent in some big district schools. Increase of power was vital because the Superintendents roles in school were being affected by the emergency of other stakeholders in the education system. The study had a purpose of understanding how the introduction of the No Child Left Behind Act in 2002 has affected the powers of the Superintendent in the management of district schools. To achieve this purpose, the sample for the study was derived from a multiple sources. The sample comprised of different groups that include groups for interview, in-depth interview, observations, documents analysis and analysis of reform meetings on schools. A multiple...
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...empirical reasoning” (Rosnow & Rosenthal, 2008, p. 424). Within this paper there will be a discussion on the scientific method and how it relates to research in the human services field. This paper will review the steps in the scientific inquiry process. This paper will define quantitative and qualitative research and explain how they relate and differ each to the human services field and the scientific method. The paper will determine whether to use a quantitative or qualitative research methodology, and provide examples of what sort of study is appropriate for each methodology and why. The paper will define mixed method research with descriptions and strengths included. Examples of when it is appropriate to apply mixed method research in the human services field will also be examined. In conclusion, there will be a summary of how scientifically sound research supports the function of the human services manager. The Scientific Method The six steps to conducting research are “1) identifying a research problem, 2) reviewing the literature, 3) specifying a purpose for research, 4) collecting data, 5) analyze and interpreting the data, and 6) reporting and evaluating research” (Creswell, 2008, p. 7-8). The scientific method is the process of asking and answering scientific questions by observation and experimentation. Scientists when searching for cause and effect relationships in nature use the scientific method (Science Buddies, 2011). Common scientific methods used in the...
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