...Executive Summary This report seeks to explore communications at Republic Bank Trinidad Ltd. Communications would include internal(interdepartmental, intradepartmental, executive communication) and external. These communication would encompass formal and informal methods. Interdepartmental Communication Interdepartmental communication is very important to all organizations. Republic Bank Ltd as a bank would have to foster efficient communication as financial information need to be timely and accurate. On a daily basis information would need to be communicated across departments for the running of a bank. Information on a customer’s transactions may be requested by a loans officer. Communication would in most cases would be formal but some cases it would be informal and later documented to be formal. Intradepartmental Communication Within departments information needs to be shared so that departments do not have contradicting information. In the department managers would employ downward communication, through instructions, to employees while employees would engage in upward communication, through reports to managers. Formal communication would be most used through manager to employee relations. Whereas informal communication would more be conducted from employee to employee. Executive Communication Executive communication occurs when information from senior manager disseminates down the chain of command. Executive communication seeks to transfer senior management’s vision...
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...The Development of a Measure of Business Process Orientation and its Link to the Interdepartmental Dynamics Construct of Market Orientation by Dr. Kevin McCormack President DRK Research and Consulting LLC Kmccormack@drkresearch.org tel.205-733-2096 fax 205-733-2094 2232 Baneberry Dr. Birmingham, AL 35244 March, 1999 ABSTRACT Interdepartmental and cross functional interaction are proposed to be critical to business success in today’s environment. Interdepartmental dynamics, a component of the Kohli and Jaworski market orientation framework, has been shown to influence market orientation and business performance. Several concepts have developed recently relating to and possibly further defining these components of market orientation. These are concepts of the business process orientation of an organization and the impact on interdepartmental and cross functional interaction. This study develops the construct of business process orientation (BPO) as it relates to interdepartmental dynamics. It also develops and validates the measures for BPO and tests the proposed relationship of BPO to interdepartmental dynamics. Copyright( - Property of Dr. Kevin McCormack. Do not copy without permission TABLE OF CONTENTS EXECUTIVE SUMMARY ………………………………………………………. 3 I. INTRODUCTION AND PURPOSE……………………………………… 4 II LITERATURE REVIEW (edited)………………………………………… 7 III RESEARCH DESIGN ……………………………………………………. 10 IV...
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...Impact of Office Automation on the Organization: Some Implications for Research and Practice M a r g r e t h e H. O l s o n a n d H e n r y C. L u c a s Jr. New York University Computer technology has recently been applied to the automation of office tasks and procedures. Much of the technology is aimed not at improving the efficiency of current office procedures, but at altering the nature of office work altogether. The development of automated office systems raises a number of issues for the organization. How will this technology be received by organization members? How will it affect the definition of traditional office work? What will be its impact on individuals, work groups, and the structure of the organization? This paper presents a descriptive model and propositions concerning the potential impacts of office automation on the organization and it stresses the need, when implementing automated office systems, to take a broad perspective of their potential positive and negative effects on the organization. The need for further research examining the potential effects of office automation is emphasized. CR Categories and Subject Descriptors: J. 1 [Administrative Data Processing]--business; K.4.3 [Computers and Society]: Organizational Impacts General Terms: Experimentation, Management, Theory, Human Factors Additional Key Words and Phrases: office automation, automated office systems, impact on organizations, electronic mail Authors' Present Address:...
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...the barriers between departments. These methods are known as Quality Function Deployment (QFD) and Cross-functional Management (CFM). QFD is a system that translates customer specifications into what is required in each stage of the production process, from research through sales and service. CFM breaks it down even further by separating the activities related to the company's goals for quality, costs, volume and delivery. If the activities/tasks that are assigned to each department/stage in the process are completed according to the overall plan and company goals, then the goals will be achieved. Success is a direct result of the cooperation and coordination between the departments (Break down barriers, 1994). The purpose of this paper is to briefly illustrate why breaking down barriers between departments and functional areas in organizations is crucial to their success. In the past, many companies have allowed departments to operate in silos. Rather than working together, the employees within individual departments...
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...Organizational Behavior Terminology and Concepts Michael D Bishop MGT/307 August 1st 2011 Dr. Robert Kight University of Phoenix Organizational Behavior Terminology and Concepts To be effective all organizations needs to achieve the goals and objectives presented. When meeting these goals and objectives, people makes the difference how effective organizations perform. This paper will discuss the following key concept and terminology on Organizational culture, Organizational behavior, Diversity, and Communications as it relates to people in an effective organization. The paper will also describe each concept’s observable aspects and it would provide a brief analysis of the culture and behavior of the Metro bus. In the United States of America Metro bus is the sixth largest bus transportation system and is a department in the Washington Metropolitan Area Transit Authority (WMATA). At Metro bus organizational culture, organizational behavior, diversity, and communications allow the organization its unique operations consistency and reliability. Organizational culture Organizational culture is embedded in the heart of an organization and developed by members with the same-shared beliefs and values. An organizational culture display how organizations adapts or integrate when identifying internal and external issues, (Schermerhorn, Hunt, & Osborn, 2008). Organizational culture has an impact on job satisfaction, which is a key factor for maintaining...
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...Hardware As of today, Simple Getaways is utilizing a Windows Server fileserver to maintain login credentials specific to each of their twelve offices. Each office has their own Microsoft Exchange server to handle e-mails. As such, Simple Getaways effectively has 12 environments to maintain, both hardware and software license-wise. Communication via offices is not streamlined; while documents can be emailed, internal documents are still handled with physical paper, even though each of the employees have a Windows-based system with the Microsoft Office suite at their disposal. Overview of Challenges Current limitations of their software solution cause the largest issue to be incorrect data being propagated through the company. Because of a lack of change management tracking within their current software set, it is possible for key stakeholders to be working concurrently on a document while being completely unaware of another coworker’s version change. Pushing data is reliant on email communication, which can be taxing on the exchange server and local machine caching and archiving especially with large documents. Some employees still rely on paper and the postal service, especially for administrative and human resources actions, which can be unreliable for time sensitive information....
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...Zafar@gcu.edu.pk b email:hinaashfaqkhan@gmail.com c email:ahmad09137@gmail.com d email:mimranmgl@gmail.com Abstract: This study reveals the conflict Resolution in organization through Strategic management. There are different causes of conflicts within Organization and impact of conflicts on organization performance. The past decade researches identify the negative relation of conflict with employee performance. The research methodology was case study approach of different National and Multinational companies. The aim of study is to alleviate conflicts in organization through strategic management for enhancing organizational performance and managing change in order to attain competitive edge in this dynamic era. This paper covers the role of strategic management in resolving and minimizing conflict that brings positive impact on organization. Conflict in the workplace just seems to be a fact of life. The fact that conflict exists, however, is not necessarily a bad thing: As long as it is resolved effectively, it can lead to personal and professional growth. Conflict in the workplace is a painful reality and a key reason for poor productivity and...
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...concept Morteza Mashayekhi and Amir Ekhlassi Abstract The aim of this paper is to show the relationship between electronic marketing and market orientation. This paper intends to integrate these concepts and draw a framework for e-market orientation as a new paradigm in business. So it is necessary to introduce both e-marketing and market orientation and review the literature related to them. We begin our literature overview with e-marketing and then we turn to introduce the concept of market orientation. Finally, we illuminate the impact of e-marketing on market orientation and introduce the concept of e-market orientation as a new approach in implementing marketing concept with the aid of the internet. Key words: electronic marketing - market orientation – e-market orientation 1. Introduction to e-marketing Electronic marketing is the transfer of goods or services from seller to buyer that involves one or more electronic methods or media. [3] E-marketing includes the management of the consumer’s online experience of the product, from first encounter through purchase to delivery and beyond, but it isn’t just another addition to the marketing mix, another tool in the box. Instead they point out that the way people communicate is permanently changing the way that markets work. [2] E-marketing also can be defined as the use of electronic channels of communication to spread your marketing messages. New media including the web, mobile phones, and interactive...
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...website. Week One: Communication Theory Communication Variations Details Due Points Objectives 1.1 Identify four basic elements in the communication process. 1.2 Analyze the five C’s of communication. 1.3 Identify two key elements that make individual communication successful. 1.4 Explain six roadblocks to successful communication in groups. 1.5 Discuss the impact of sexual orientation and age on communication. 1.6 Describe the cultural impact on one’s perception of health and its impact on communication. Readings Read the Week One Read Me First. Read Ch. 3, 5, & 10 of Communicating About Health. Read this week’s Electronic Reserve Readings. Participation Participate in class discussion. Ongoing Minimum of 4 days per week 1 Discussion Questions Respond to 2 weekly discussion questions. DQ 1: Thursday DQ 2: Saturday 1 Course Design Guide HCS/320 Version 2 2 Learning Team Instructions Create the Learning Team Charter. Begin developing the Communication Channels Paper due in Week Three. Thursday (Day 3) 2/23/2012 Individual Pre-class Survey Write your responses to the following questions based upon your experience. · What is communication? · What is the purpose of communication? · What is good communication? · What is your understanding of the differences between verbal and nonverbal communication? · What is your experience with team or group communication? · Describe your experience with utilizing formal written communication. Monday (Day...
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...market, business are not wasting no time to maximize their resources and profit, that is why ERP is essential to every business and here is the main purpose of why every business needs to have ERP system. ERP system is system that effectively integrates all departments and functions within any given business on to one computer system. If implemented appropriately done, ERP should serve needs of these departments by centralizing any required information, making it easily accessible and vastly improving interdepartmental communicating. A good ERP system should serve all level of an organization, from senior managers to production workers, with information being provided independently and made readily available by and to any level. The main benefit of implementing ERP system include but not limited to improve communication, better visibility integration of all departments, and business process reengineering often resulting in strategic advantage over competitors. Communication across board and different areas of a business is improved because information has become...
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...Organizational Structure and Culture Paper NUR 492 October 21, 2013 Tisa Carlisle Organizational Structure and Culture Paper This paper will review the organizational structure and culture of Palmetto Health, an acute care hospital located in Columbia, South Carolina. The focus will be on the medical-surgical unit. The paper will review the type of organizational structure and how communication is affected by the social and cultural aspects of this hospital. Also discussed is how Palmetto Health provides client-centered care to accomplish their mission statement, “To be remembered by each patient as providing the care and compassion we want for our families and ourselves” (Palmetto Health, 2013). Type of Organizational Structure The type of organizational structure used at Palmetto Health is a hybrid structure. This organizational structure, as it grows, organizes both self-contained units and functional units into a hybrid organization (Sullivan & Decker, 2009). This hybrid structure improves alignment between corporate and service goals. The hybrid structure also encourages better adaptation to the environment while maintaining its efficiency. A weakness of the hybrid structure is conflict between top administration and managers. Managers often resent administrators’ intrusions into what they see as their area of responsibility. Over time, these organizations tend to accumulate large corporate staff to oversee divisions in an attempt to coordinate service...
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...Introduction and Problem Identification The paper is based on the review of Business Database Company (BDC). BDC is a company that specalises in the creation of large database and the formulation of these data into report that are sold to business organisation and consultancies. The company operates a bureaucratic organisational structure. As explained by T. Burns and G. M stalker, 1961: Bureaucracies which was also referred to as mechanistic system of running an organisation, “…defines his function together with the methods, responsibilities, and powers appropriate to them; in other words, however, this means that boundaries are set.” This implies that procedures and protocols are being followed to get things done. Due to the increasing rate in the technology advancement and the employment of the new graduates, the new sales manager wants to embraces a more flexible and informal system which according to T. Burns and G.M stalker, 1961 can be referred to as the “organic system” in which an individual regards his/herself as fully responsible for the execution of a particular task. At this point we will be analysing the problems facing the BDC as discussed below: The major problem with BDC is the bureaucracy system in place which is an administrative or management structure marked by hierarchical activities among numerous offices and by fixed procedures. It is a system in which the need to follow rigid or complex procedures impedes effective action. According to David and...
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...Riordan Manufacturing Human Resources Integration Project Brett Hall, Carl Rascoe, Juan (Danny) Castaneda, and Tina Schaffer CIS/207 November 6, 2012 Bill Fennell Riordan Manufacturing is a global plastics manufacturer that was founded by Dr. Riordan in 1991. Dr. Riordan obtained several patents that later turned into commercial applications that developed his company in to a Fortune 1000 enterprise, employing 550 people with projected earnings of $46 million dollars and over $1 billion in revenues. In 1993 the company expanded from high tensile strength plastics and fans into producing plastic beverage containers. The company’s latest expansion was in 2000 when it opened operations in China. Riordan Manufacturing is the industry leader in using polymer materials with future goals of achieving and maintaining reasonable profitability to ensure and sustain growth (Apollo, 2005). In response to Hugh McCauley’s, Riordan Manufacturing Chief Operations Officer‘s (COO) concern about the antiquated processes and his requirements the team analyzed the manual and redundant processes of the current Human Resources System Integration (HRIS). The team has determined with the use of state-of-the art information technology system the current manual intensive, multi-functional processes can be integrated into a single system. The team has kept in consideration that the integrated HRIS has to be accessible by all of Riordan’s plant locations. Based on the request...
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...some positive and negative effects. This paper will discuss the authors’ personal experience in the workplace along with examples of how management within the company where the author is most familiar with, expects technology to improve business and whether or not the company is meeting or not meeting their business needs. There are many times companies are faced with issues regarding technology being implemented into the work place, unfortunately companies such as the Florida Department of corrections are always faced with budget issues and are not always capable of implementing new and improved technology. According to the secretaries, message during the 1998-1999 annual report “With almost 27,000 employees, more than 200,000 people in custody or under supervision and a $1.7 billion budget, the Florida Department of Corrections is the largest agency in the state of Florida and the fourth-largest prison system in the nation” (Moore, N.D). In order to keep such an organization running is by making wise decisions during your daily operations that can ultimately get the job done quickly and efficiently. Currently Central Florida Reception Center per policy must keep a daily record of events, called a log, which done by hand written on paper with either a black or blue ink pen. With three shifts and eleven inmate-housing units on duty on a daily basis with each unit having to write a log, the department calls for mass amounts of paper, ink and time that must be paid. If the...
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...University, Republic of Korea, School of Management, Kyung Hee University, Republic of Korea a r t i c l e i n f o a b s t r a c t This study focuses on the factors that influence strategic thinking at the organizational level. Based on previous research on strategic thinking in diverse management fields including marketing strategy, strategic management, and human resource management, this research provides a hypothetical model that links the firm's internal and external variables regarding strategic thinking at the organizational level, which in turn links to marketing performance. The results of empirical analysis provide evidence that the attitude of firms' management toward risk taking, the CEO's emphasis on strategic thinking, interdepartmental teams in the organization, and marketing competency foster strategic thinking at the organizational level, but formalization in the organizational structure impedes it. Contrary to the proposed hypotheses, centralization in the organizational structure is positively related to strategic thinking at the organizational level. The results also show that market turbulence and technological turbulence foster strategic thinking at the organizational level and there is a positive relationship between strategic thinking and marketing performance. © 2012 Elsevier Inc. All rights reserved. Article history: Received 1 November 2010 Received in revised form 1 July 2011 Accepted 1 September 2011 Available online xxxx Keywords: Strategic thinking...
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