Key Concepts and Principles of Internal Quality Assurance This handout will cover:         Why should IQA take place? The functions of IQA IQA cycle Key concepts of IQA IQA rationale Key principles of IQA Role & responsibilities of an IQA Regulations, Policies and Procedures

Why should IQA take place? IQA is the monitoring of the learner journey throughout their time with the organisation, it should take place to ensure the learners have received a quality service and that assessment has been correct and fair The IQA process is to:        plan what will be monitored, from whom and when observe training and assessor practice, and give developmental feedback sample assessment records, learners’ work and assessor decisions meet with learners and others, for example, witnesses facilitate the standardisation of assessor practice hold team meetings support assessors.

Internal verification was the previous term used for monitoring assessment, however, IQA monitors the whole process from when a learner commences to when they leave. The functions of IQA To: • • • • • • uphold credibility (of the qualification or what is being assessed, of the organisation etc) ensure quality throughout the learner journey ensure accuracy and consistency of decisions manage risk identify issues and trends support and develop assessors

If there is no external formal examination taken by learners, there has to be a system of monitoring the performance of assessors. If not, assessors might make incorrect judgments or pass someone who hasn’t met the requirements because they were biased towards them.
I9002 (V1) - Copyright Ann Gravells - www.anngravells.co.uk SAMPLE ONLY – NOT TO BE ISSUED TO LEARNERS Page 1 of 5

Assessment and IQA systems should be monitored and evaluated continuously to identify any actions for improvement, which should then be implemented. This also