Introduction
Southwest Airline is devoted to greater quality of the customer service provided with &friendliness, warmth sense, company strength and individual dignity.

Structure
In organizational structure of the Southwest Airlines, there is limited focus on formal structure of an organization. Leadership conferences are prerecorded and are shared with the workers. The environment of the organization combines comicality with accountability. The organization conducts conferences on the responsibilities of the workers. The organization have established team environment.
In the organization, making of decisions is done by the management teams and workers. Workers are invigorated to be accountable and are permitted right of making decisions. The employees contribute into all procedures and policies. All the decisions that are made here are based on integrity and honesty (Freiberg, 1996).

System
The Southwest Airline practices cross functional means for performance measurements, which encourage workers to emphasize more on learning in spite of blaming whenever something goes erroneous which in turn strengthens connections of distributed objectives, shared wisdom and mutual admiration.
This cross function methodology for measurement of performance is related with advanced stages of interpersonal coordination, which in turn promotes the enhanced performance of departure of flights, the faster dispatch time, greater productivity of the staff and less number of consumer complaints (Gittell, 2003).

People
Management practices at Southwest Airline are considered as processes that are carried out at all departments of the organization. Southwest Airline believes that management at top level can play a serious role in the success of organization so it has number of supervisors within each department as compared to any other airline industry, regardless of the