...Good Practice (SS 1.2.2) 01-2. Define and explain the concept of a Service (SS 2.2.1) 01-3. Define and explain the concept of Service Management (SS 2.1) 01-4. Functions and Processes (SS 2.3, 2.6.1, SD 2.3, SD 3.6.4, ST 2.3, SO 2.3, 3.1, CSI 2.3) 01-5. Explain the process model and the characteristics of processes (SD 2.3.2, 3.6.4) The recommended study period for this unit is minimum 45 minutes ITILFND02 The Service Lifecycle The purpose of this unit is to help the candidate to understand the value of the Service Lifecycle, how the processes integrate with each other, throughout the Lifecycle and explain the objectives and business value for each phase in the Lifecycle 02-2. Structure, scope, components and interfaces of the Service Lifecycle (SS 1.2.3 All ) 02-3. Account for the main goals and objectives of Service Strategy (SS 1.3) 02-4. Account for the main goals and objectives of Service Design (SD 2.4.1, SD 3.1) 02-5. Briefly explain what value Service Design provides to the business (SD 2.4.3) 02-6. Account for the main goals and objectives of Service Transition (ST 2.4.1) 02-7. Briefly explain what value Service Transition provides to the business (ST 2.4.3) 02-8. Account for the main goals and objectives of Service Operations (SO 2.4.1) 02-9. What value Service Operation provides to the business (SO 2.4.3 1st para, SO 1.2.3.4) 02-10. Account for the main goals and objectives of CSI (CSI 2.4.1, 2.4.2) It is recommended that this training is covered within...
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...Intro Intro Swot BalancedScorecard Conclusion Corporate finance 2 Ngoc-Viet Vo Binh-Duong Doan Yuming Hao Huili Liu Noelia Martin Plaza Khurram Shahzad © 2010 - GMP IAE LYON 3 Intro Intro Swot BalancedScorecard Conclusion Plan Intro Swot Scorecard Conclusion Plus Introduction SWOT Analysis Balanced Scorecard Strategies & Indicators GMP Corporate Finance Plus Conclusion 2 Intro Intro Swot BalancedScorecard Conclusion introduction 3 Intro Intro Swot BalancedScorecard Conclusion Introduction Intro Swot Scorecard Conclusion Plus GMP Corporate Finance Plus Google is a global technology leader focused on improving the ways people connect with information. Incorporated in California in September 1998 and reincorporated in Delaware in August 2003. Headquarters are located at 1600 Amphitheatre Parkway, Mountain View, California 94043 4 Intro Intro Swot BalancedScorecard Conclusion Introduction Intro Swot Scorecard Conclusion Plus Mission: Google’s mission is to organize the world’s information and make it universally accessible and useful GMP Corporate Finance Plus Major Products: Google Web Search with Advanced Search Functionality Web Page Translation—supports 41 languages Integrated Tools—such as a spell checker, a calculator, a dictionary and currency and measurement converters Google image and book search Google Scholar Google Finance Google webmaster...
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...represent 1.0 (full) credit course. 4. Courses that serve as pre-requisites for higher level courses are identified in the footnotes. 5. Course schedules are subject to change. Please check the Academic Timetable for the courses scheduled in an academic term. Summer course schedules are generally available in February. 6. Review the University and BBA requirements on page 4 of this template. It is important that you monitor your progress on a regular basis to that ensure you are on track. 7. Changes may be made to the BBA program during your time at Trent. If this happens contact the Business Administration office to arrange a meeting with a faculty advisor to discuss the impact of the change. Generally you graduate under the rules in place when you enter or re-enter the BBA program. You have entered the BBA program when you declare your major on MyTrent. You should retain a copy of the declaration for your records. Level 1000 Courses Normally Offered Completed, In Progress, Plan to take in (term): Required FA WI ADMN 1000H - Contemporary Issues in Mgmt X ADMN 1021H- Financial Accounting I X X ECON 1010H - Intro micro economics X X ECON 1020H- Intro macro economics X X Electives Level 2000 Courses Normally Offered Completed, In Progress, Plan to take in (term): Required FA WI ADMN 2010H - Management Skills X ADMN 2021H- Financial Accounting II X X ADMN 2100H - Intro to marketing X X ADMN 2220H- Organizational...
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...which those products are created and delivered. The search for "best practice" can taker place both inside a particular industry, and also in other industries (for example - are there lessons to be learned from other industries?). The objective of benchmarking is to understand and evaluate the current position of a business or organisation in relation to "best practice" and to identify areas and means of performance improvement. The Benchmarking Process Benchmarking involves looking outward (outside a particular business, organisation, industry, region or country) to examine how others achieve their performance levels and to understand the processes they use. In this way benchmarking helps explain the processes behind excellent performance. When the lessons learnt from a benchmarking exercise are applied appropriately, they facilitate improved performance in critical functions within an organisation or in key areas of the business environment. Application of benchmarking involves four key steps: (1) Understand in detail existing business processes (2) Analyse the business processes of others (3) Compare own business performance with that of others analysed (4) Implement the steps necessary to close the performance gap Benchmarking should not be considered a one-off exercise. To be effective, it must become an ongoing, integral part of an ongoing improvement process with the goal of keeping abreast of ever-improving best practice. Types of Benchmarking There are a number...
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...BUSINESS ADMINISTRATION - HUMAN RESOURCES DIPLOMA PROGRAM (BHR) Starting before Fall 2014 Semester 1 Fall, Winter ICA001- 2 hours Intro. to Computers Semester 2 Semester 3 Winter, Summer Fall SMS 202 - 3 hours Microcomputer Business Applications II Also available in Part-time Studies SMS212 SSC100 - 2 hours College Success Strategies ACC 106 *- 3 hours Accounting I MSC 310 - 4 hours Decision Analysis I Also available in Part-time Studies MSC312 Semester 4 Semester 5 Winter Fall HRA 722 - 4 hours Personnel Research Techniques and HRIS BUS 401 - 3 hours Economics for Human Resources Equiv. HRM722 (Part-time Studies) HRA 734 *- 4 hours Intro. Management Accounting HRA 782 *- 4 hours Recruitment and Selection Techniques Equiv. HRM732 (Part-time Studies) Equiv. BUS400 in Full-time Studies HRA 831 *- 4 hours Equiv. HRM782 (Part-time Studies) Design and Administration of Compensation Plan Equiv. HRM831 (Part-time Studies) Also available (Part-time Studies) ACC120 or ACC106 equiv. available in Part-time Studies) CAP 501 - 1 hour HRA: Career Planning Equiv. CAP500 (Full-time Studies) HRA 822 *- 4 hours HR Planning & Development HRM822 (Part-time Studies) HRA 845 *- 4 hours Industrial Relations Equiv. HRM845 (Part-time HRA 701 *- 3 hours Intro. to Human Resources Management BUS106- 3 hours Introduction to Business (BAM101 Semester 6 Winter Equiv. HRM701...
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...samenvatting_introduction_to_international_business.pdf Samenvatting Introduction to International Business Rijksuniversiteit Groningen | International Business | Introduction to International Business Verspreiden niet toegestaan | Gedownload door: Dorien De Vries | ID: 118424 INTRO TO IB KEY WORDS AND CONCEPTS Conceptual Foundations of International Business Strategy 1. Internationally transferable FSAs . Tacit knowledge = personal knowledge MNE’s heritage=key routines developed by the firm since its inception. 4 archetypes of administrative heritage: • Centralized exporter=only exporting the standardized product, no activity in host country. • International projector=FSAs from home country copied, no development of new ones. • International coordinator=different parts of the production process in different countries. • Multi-centered MNE=does everything(produce, sell, etc.) in the host country. 2. Non-transferable or location bound FSAs. 4 types of non-transferable FSAs: • Stand-alone resources=linked to location advantages. Such as certain immobile markets. • Other resources=such as local marketing knowledge, don’t have same value abroad. • Local best practices=routines which are highly effective at home, not the same abroad. • Recombination capabilities=taking FSAs/products from home and adapt it to host country. 3. Location advantages. !Strengths of a location, useable for all the firm’s operations in that location. !The reason why an MNE should go there. Foreign...
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...History Generosity is a quality, the desire to give to others without being asked. Before even the enactment of any legislation, philanthropists helped to shape the way we organize to support the less fortunate. The history of charitable organizations in the United States originated almost at the same time as the formation of our new nation. Benjamin Franklin, was one the founders of our nations and the earliest American philanthropists. He founded the University of Pennsylvania to educate youth. The early setters formed charitable and voluntary associations to help with issues of the era like education, orphanages, and illness (Arnsberger, Ludlum, Riley & Stanton, 2008 p. 1). Young Americans were able to form charitable organizations to fill gaps in the social welfare programs. Back then, charities were mainly hospitals and orphanages support by religious groups and wealthy individuals. During the 19th century, these organizations were controlled and founded by private corporations or a person (Arnsberger, Ludlum, Riley & Stanton, 2008 p. 2). The bloom of the American industry gave birth to bigger corporations; at the same time, the increase of more formal charitable organizations. It wasn’t until the late 19th century that government began paying more attention to this new sector. The first legislation the government imposed was in1894, the Tariff Act that established a flat two percent tax to corporate income, but excluded charities. However, the Tariff Act was...
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...Management Accounting Dec 11 2 pm Parent Aaa - Zzz GYM main gym 1-11 ACCT 362 001 Cost Accounting Dec 17 2 pm Levy Aaa - Zzz GYM Studio 1 1-3 ACCT 385 001 Principles of Taxation Dec 15 2 pm Goldsman Aaa - Zzz GYM BLEACHERS 1-5 ACCT 385 002 Principles of Taxation Dec 15 2 pm Goldsman Aaa - Zzz GYM BLEACHERS 1-5 ACCT 453 001 Advanced Financial Accountin Dec 14 9 am Scott Aaa - Zzz GYM main gym ACCT 463 001 Management Control Dec 11 2 pm Levy Aaa - Zzz GYM Studio 2 1-7 ACCT 463 002 Management Control Dec 11 2 pm Levy Aaa - Zzz GYM Studio 2 1-7 ACCT 475 001 Principles of Auditing Dec 16 6 pm Cecere Aaa - Zzz GYM Studio 1 1-4 ACCT 486 001 Business Taxation 2 Dec 15 9 am Goldsman Aaa - Zzz GYM main gym 38-41 ACCT 486 002 Business Taxation 2 Dec 15 9 am Goldsman Aaa - Zzz GYM main gym 38-41 ACCT 683 061 Practice of...
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...1.1 (Intro.) CS-M74 Software Product Development (2003-4) 1.2 (Intro.) Roger D Stein BSc PhD MBCS CEng CITP R.D.Stein@swansea.ac.uk Room 302, Faraday Tower 1.3 (Intro.) CS-M74 Pre-requisites • CS-M01 Distributed Programming in Java 1.4 (Intro.) Assessment Report 10% Linux / C 10% Group Project 20% Project Specification 30% Written Examination (May/June) 30% Lectures approx. 20 in total ((plus tutorials)) TB1 Tues. 9.00 Far-L ? Andy Gimblett (3 Linux + 6 C) [with CS-244] Wed. 11.00 Glyn-A ? Roger Stein (start on 5 November) TB2 Lectures Linux /C 9 Introduction 1 Ethics 1 Legal Issues 1 Project Management 2 (Group Project 2) Software Engineering 4 1.4 (Intro.) Books B. Ayres, The Essence of Professional Issues in Computing, Prentice-Hall, 1999 S Baase, A Gift of Fire, 2nd ed., Prentice-Hall, 2003 B. Hughes and M. Cotterell, Software Project Management, 3rd ed., McGraw-Hill, 2002 R. Pressman, Software Engineering: A Practitioner’s Approach, 5th ed., McGraw-Hill, 2000 I. Summerville, Software Engineering, 6th ed., Addison-Wesley, 2001 1.5 (Intro.) Why Software Engineering? “Engineering … to define rudely but not inaptly, is the art of doing that well with one dollar, which any bungler can do with two after a fashion” - Arthur Mellen Wellington, The Economic Theory...
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...MBA (Double Degree) PROGRAM CLASS SCHEDULE Trimester 4/2013 (May-August 2014): Transitional Session City Campus CLOSED CLOSED CLOSED CLOSED Course BE 6401 Managerial Economic BP 6910 International Business Management BF 6701 Financial Management BP 6902 Business Research Methodology BG 5006 Intro.to Quantitative Analysis BA 6601 Managerial Accounting BC 6501 Intro. to Management Information Systems BP 6903 Organizational Behavior BE 6401 Managerial Economic BF 6701 Financial Management BP 6910 International Business Management BP 6902 Business Research Methodology BP 6903 Organizational Behavior BA 6601 Managerial Accounting BC 6501 Intro. to Management Information Systems BG 5006 Intro.to Quantitative Analysis Note: Schedule for English Foundation Course Batch / Section Batch 15 (Day) Section 11 ID.563 Class Time 10.30-15.30 Room CC 12 From Mon, 12 May 2014 Mon, 9 June 2014 Mon, 7 July 2014 Mon, 4 August 2014 Mon, 12 May 2014 To Wed, 4 June 2014 Wed, 2 July 2014 Wed, 30 July 2014 Wed, 27 August 2014 Wed, 4 June 2014 Wed, 2 July 2014 Wed, 30 July 2014 Wed, 27 August 2014 Wed, 4 June 2014 Wed, 2 July 2014 Wed, 30 July 2014 Wed, 27 August 2014 Wed, 4 June 2014 Wed, 2 July 2014 Wed, 30 July 2014 Wed, 27 August 2014 To August 31, 2014 Midterm exam Fri, 23 May 2014 Fri, 20 June 2014 Fri, 18 July 2014 Fri, 15 August 2014 Fri, 23 May 2014 Fri, 20 June 2014 Fri, 18 July 2014 Fri, 15 August 2014 Fri, 23 May 2014 Fri, 20 June 2014 Fri, 18 July 2014 Fri, 15 August 2014 Fri, 23 May...
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...| UCSI UNIVERSITYFACULTY OF BUSINESS AND INFORMATION SCINECE (FoBIS) | Teaching Plan 1. | Unit Code &Unit Title: | BA106 INTRODUCTORY ACCOUNTING | 2. | Course of Study: | BACHELOR OF ACCOUNTING AND FINANCE, BACHELOR OF ACCOUNTING, BACHELOR OF FINANCE AND INVESTMENTS | 3. | Year of Study: | 1 | 4. | Year and Semester: | JAN 2015 | 5. | Credit Hour & Contact Hours: | 3 credit hours Lecture: 3Tutorial: 3Practical: | 6. | Lecturer: | SHAKERIN ISMAIL | 7. | Tutor: | SHAKERIN ISMAIL | 8. | Mode of Delivery: | LECTURE, TUTORIAL | 9. | Objective: | This subject would enable the students: 1. To understand and appreciate of the accounting concepts and accounting practice. 2. To prepare the recording process and understand the whole accounting cycle. 3. To possess the technical ability in preparing basic financial statements. | 10. | Learning Outcome: | At the end of the course, students should be able to:Knowledge 1. Distinguish different forms of business and its reporting environment. 2. Explain the accounting principles and the role of accounting reports.Thinking Skills 3. Use accounting equation to analyse the economic effect of a transaction. 4. Use double entry system of accounting to record business transactions.Subject-based Practical Skills 5. Prepare trial balance. 6. Prepare adjusting entries and closing entries. 7. Prepare entry for special journals and subsidiary...
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... Course Title (Example) (Example) Intro to University Intro to University 3 3 2 2 1 1 D D C C B B A A 4 4 Campus of Study: (eg Callaghan, Ourimbah, Port Macquarie) Assessment Item Title: Due Date/Time: Tutorial Group (If applicable): Word Count (If applicable): Lecturer/Tutor Name: Extension Granted: Yes No Granted Until: Please attach a copy of your extension approval NB: STUDENTS MAY EXPECT THAT THIS ASSIGNMENT WILL BE RETURNED WITHIN 3 WEEKS OF THE DUE DATE OF SUBMISSION Please tick box if applicable Students within the Faculty of Business and Law, Faculty of Science and Information Technology, Faculty of Engineering and Built Environment and the School of Nursing and Midwifery: I verify that I have completed...
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... | Integrated Marketing Communications Textbooks & Materials Byers & Barr, “Integrated Marketing Communications Custom Edition for Santa Clara University 3E”: Pearson Learning Solutions, 2014. CoursePack Reader – “Marketing 596 – Winter 2014” Course Description This course is designed as an introduction to the concept and practice of integrated marketing communications (IMC). It takes the participant through communication, marketing, branding, and integrated marketing theory, planning and IMC program coordination. The course also addresses the marketing communications tactics of advertising, public relations, direct response, sales support, the Internet and social media. Emphasis is placed on business-to-business and technology marketing demonstrating how theories and practices from consumer marketing are applicable to those discipline areas. Premise IMC is based on the premise that a proper mix and balance of communications strategy and tactics (advertising, public relations, direct response,...
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...Human Resources Management | COMPENSATION POLICIES | Definition, Systems and Applications | Team 4:Sílvia DuarteJoão LimaLuís NetoHussan Shihabi Authors Note:This analysis is being submitted on November the 12th, 2015 for the Human Resources Management taught by Rocio Bonet for the Magellan MBA 2015-2016 program at Porto Business School – Associação EGP Universidade do Porto. | Table of Contents 1. INTRO 3 What is Compensation? 3 2. WHAT INFLUENCES COMPENSATION POLICIES? 3 3. INCENTIVE APPLICATIONS 4 4. EQUITY-BASED COMPENSATION 4 5. EXECUTIVE PENSITION-BENEFIT, WELFARE-BENEFIT AND PERQUISITE PROGRAMS 5 6. CASE APPLICATION: GOOGLE 5 7. CONCLUSION 5 Our assets walk out of the door each evening. We have to make sure that they come back next morning. Narayana Murthy 1. INTRO What is Compensation? Compensation is a methodology to provide monetary value to employees in companies in exchange for work performed. In the case of human resource management, compensation is can be as money and other benefits received by an employee for providing services to his employer. Money and benefits received may be in different forms. A compensation can be divided in four great categories. It can be classified as direct and indirect compensations. As direct method there as cash compensations they can be delivered as guaranteed pay, a fixed monetary reward paid by the company to its employees, the common form is a base salary. Other...
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...Hours: 11:45 – 12:30, 4:00 – 5:00 TTH (other times by appointment) COURSE DESCRIPTION This course focuses on communication for managers and the activities they perform. The management topics of communication strategy, communication technology, effective business writing (including memos, letters, and analytical reports), nonverbal communication, and formal oral presentations will be emphasized. The course will focus primarily on written communication. Several practical writing assignments will be given and each student will be required to give an oral presentation using PowerPoint presentation software. COURSE TEXTBOOK Geraldine Hynes, MANAGERIAL COMMUNICATION STRATEGIES AND APPLICATIONS, 5th edition, McGraw-Hill Irwin Publishers, 2011. To cite your secondary sources accurately for the report, you must either purchase an APA Reference Style book or download my handout (on Blackboard) describing and illustrating the APA Reference Style. 882-E Scantron sheets are needed for exams. COURSE OBJECTIVES 1. To understand that effective management is dependent on excellent communication skills. 2. To learn the communication skills and activities that are required for managers at all levels of management. 3. To learn the correct strategy in writing business memos and letters. 4. To learn how to conduct effective secondary research. 5. To learn how to organize and write an analytical business report following...
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