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Introduction to Communication

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Submitted By siva8180
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FACULTY OF SCIENCE & TECHNOLOGY

SEPTEMBER 2014

CBFC 1103

INTRODUCTION TO COMMUNICATION

MATRICULATION NO : RF151840001
IDENTITY CARD NO. : RF151840
TELEPHONE NO. : 014-9034796
E-MAIL : RSIVAS90@YAHOO.COM
LEARNING CENTRE : SHAH ALAM
TABLE OF CONTENTS

1.0 INTRODUCTION 3 2.0 TYPE OF ORGANIZATIONAL COMMUNICATION 5 3.0 OPINION 12 4.0 CONCLUSION 14 5.0 REFERENCE 15

1.0 INTRODUCTION

Communication is central of our life. Effective communication can help the peoples to solve many problems in professional life and improve relationships in personal life. Many communication expert belief that poor communication is at the root of many problems and that effective communication is one solution to these problems.

1.1 WHAT IS COMMUNICATION?

Communication is a process of Giving, receiving, or exchanging information, opinions or ideas from one person to others so that what is communicated is completely understood. Communication also a process of create a understanding about the message delivered. Communication is a fundamental way of exchanging information. When a communication happen, it give impact to the receiver and sender.

1.2 METHODS OF COMMUNICATION 1. Written word a. Letters, memos, fax messages, email, reports, notices, leaflets, agendas, minutes, advertisements, factsheets, leaflets, newsletters, invitations, forms, questionnaires, press releases. b. Benefits- permanent record, authority, evidence for future, can be read at leisure, Can include visual aids to assist understanding, distance may be useful. 2. Symbolic gesture c. Tone of voice, posture, gestures, facial expressions, actions, silence, movement, eye contact d. Benefits- We gain extra information, we may be able to read ‘between the lines’ 3. Multimedia e. Newspapers, magazines, radio,

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