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Irobot Roomba

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IRobot’s Roomba:
“The Power of Customer Delight”

Roomba Robots are big help for people because Roomba’s are going to vacuum dirt and dust on your floor. It also avoid furniture and other obstacles and they’re going to find another way to clean dirt under your table and chair. If Roomba going to lose charge, it’s going to find their home base unit and plug itself and charges automatically. Roombas are user-friendly and many people love their Roomba and they name it like a true pet.

In the given statement, it really show that IRobot got a high customer value. IRobot offer Roomba a good product that perform well and really help the masses. IRobot also got high customer satisfaction because the product met the customer’s needs and expectations and it help them a lot. In customer relationship, I can say that IRobot succeed in making their customer to the highest level. “Roomba Customers created the Roomba review website (www.RoombaReview.com), which features news, chats, product reviews and hacker information. Billed as the official Roomba lover’s forum, Roomba Review is loaded with posts and comments on everything from shared Roomba experiences and adventures to information on differences between models, tips on finding a Roomba at a good price and tech support questions and answers- all supplied by customers.at the disclaimer at the bottom notes that the web site is not affiliated with iRobot Corporation (we’re just really big fans of The Roomba Vacuum)” In this statement, it show that the customer really liked and loved the Roomba and make it to the “Advocate level. The Advocator’s will fight if someone say bad things to the IRobot Company.

I can say that the Roomba product are Market oriented because they satisfy the customer needs and wants. They made the cleaning look easy and more comfortable. They also fix the problem of the customer and they made a new Roomba with special features like Scooba floor washer for floor mopper and the Verro Pool Cleaninging Robot for cleaning the pool.

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