One of the most important attributes that ISO 9000 offers are the principles of quality management, which the ISO Systems introduces. The philosophy of TQM would be of enormous benefit to any organization if properly implemented. The whole concept of TQM is aim to ensure performance through the process of Total Employee Involvement (TWI), continuous improvement and standardization.
The result will certainly be * - Committed customers * - Improve productivity * - Reduced costs * - Improved certainly in operation * - Improved company image * - Dedicated management * - Increase employee participation
In order to have a good appreciation of the subject matter, an attempt shall be made to de-mystify the term Total Quality Management.
Quality is the process of continuously improving a process and this is the foundation of TQM. Quality seeks to constantly improve the performance of everyone through improving the process even if no problem is identified. Quality, which in essence means customer satisfaction, is generally recognized today as the key to the achievement of competitive advantage. Innovation and cost reduction are still relevant, but are to no avail if costumers ultimately reject because production does not meet their expectations. Quality is achieved through people and in accordance with a basic HRM principle; investment in people is a pre-requisite.
Total simply implies absolute involvement of all, both tangible and intangible, human as well as material resources. Everyone and everything has a role to play.
Management is the effective maximization of all that goes into the production process, that is, from the least person or item to the final consumer of the product.
Total Quality is based on a philosophy of success through people, meaning putting people at the heart of the process.