...ISO CASE STUDY Broadway Cafe AUTHORS Julio Romero Zapata – Student ID 3031203 Amanthi Wijeyekoon – Student ID 3037866 Clara Chong – Student ID 3047408 Tina Swaker – Student ID 121271 Table of Contents Table of Contents 1 1 Introduction 2 1.1 Assumptions 2 1.2 Where to from here 3 1.3 Use of Groupware tool 3 2 Competitive Advantage 4 2.1 Making business decisions I – Porter’s Five Forces & Generic Strategy 4 2.2 Making business decisions II – Customer Order Process 5 3 Customer Relationship Management 7 3.1 Making business decisions II - CRM 7 3.1.1 Extended Strategy 8 3.1.2 New Technologies 8 4 Business Intelligence 9 4.1 Making business decisions II 9 5 Systems Development 14 5.1 Making business decisions II – PYT Business Requirement 14 6 Bibliography 15 Appendix B – PYT Business Requirement for New Payroll System 16 Appendix C - Groupware Tools 20 Figures Figure 1: As-is Broadway Cafe Rich Picture 2 Figure 2: Broadway Cafe Alters Diagram 3 Figure 3: The Broadway Café Five Forces model 4 Figure 4: Customer Ordering Process 6 Figure 5. As-Is payroll system 14 Figure 6. Flow chart payroll system 17 Figure 7: Team ISO Groupware Home Page 20 Tables Table 1: YouTube Pros and Cons 7 Table 2. Comparison of Spreadsheet and Databases 11 Table 3. Wikispaces advantages & disadvantages 20 Introduction This case study addresses the following information systems (IS)...
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...determine compliance to requirements. Poorly executed audits provide incomplete or inaccurate information upon which to base future decisions. The ISO 9000 and MBNQA standards and criteria are the two most frequently used audit standards in the United States. Can John conduct an audit of his company’s quality management system given its present state? Discuss - A quality management system (QMS) is a collection of business processes focused on achieving quality policy and quality objectives to meet customer requirements. It is expressed as the organizational structure, policies, procedures, processes and resources needed to implement quality management. Business success may simply be the extent to which your organization can produce a higher-quality product or service than your competitors are able to do at a competitive price. When quality is the key to a company’s success, quality management systems allow organizations to keep up with and meet current quality levels, meet the consumer’s requirement for quality, retain employees through competitive compensation programs, and keep up with the latest technology. So no I don’t think John can conduct a proper audit. He’s missing too much important paper work. What are some of the documentation requirements that John must address on order to develop his quality management system so that they comply with ISO9001? - Quality Manual - The quality manual defines how each requirement of the rather generic ISO 9001:2008 standard is applied...
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...Page Introduction 2 What is ISO 9001 - Quality management system........................................2 ISO 9001:2008…………………………………………….........................2 The Concept of Quality Management……………..…………………...….3 The major clauses and sub-clause are:…....………….…………………....4 Quality Management Principles:…………………………………………..5 Audits, reviews and assessments…………………………………………..6 Single-Loop Learning Model……………………………………………...6 Double-Loop Leaning Model………………………………………….......7 References………………………………………………………………....8 Appendix…………………………………………………………………..8 Assess how a quality management system standard is supposed to work to aid the relationship or relationships between a buying organisation and its supplying organisations. Introduction Any organisation can benefit from implementing an effective quality management system. The foundation of a quality organisation is the concept of the customer and supplier working together for their own benefit of receiving the end product in the way in which they want the product to be. For this to be effective, the customer-supplier interfaces must extend internally and externally in the organisation. What is ISO 9001 - Quality management system? The ISO 9001 addresses certain aspects of quality management and contains some of ISO’s standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services constantly meet customer’s requirements, and that quality is consistently...
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...A STRATEGIC ANALYSIS OF FARIDABAD METAL UDYOG PVT LTD A STRATEGIC ANALYSIS OF FARIDABAD METAL UDYOG PVT LTD ------------------------------------------------- SUBMITTED BY:- ------------------------------------------------- HARSHITA VERMA () ------------------------------------------------- ISHITA BHUYAN (12810038) ------------------------------------------------- NIKHIL () ------------------------------------------------- JYOTI NALKHALIYA () ------------------------------------------------- KARUN SETHI () ------------------------------------------------- KAMAL DEEP () ------------------------------------------------- ------------------------------------------------- SUBMITTED BY:- ------------------------------------------------- HARSHITA VERMA () ------------------------------------------------- ISHITA BHUYAN (12810038) ------------------------------------------------- NIKHIL () ------------------------------------------------- JYOTI NALKHALIYA () ------------------------------------------------- KARUN SETHI () ------------------------------------------------- KAMAL DEEP () ------------------------------------------------- Contents INTRODUCTION FARIDABAD METAL UDYOG PVT LTD is largely into manufacturing of high quality LPG cylinders. The main focus is being committed to customer satisfaction adhering to the highest standards of quality. Faridabad...
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...continually improve the effectiveness and efficiency of its performance.” These activities interact and are affected by being in the system, so the isolation and study of each one in detail will not necessarily lead to an understanding of the system as a whole. The main thrust of a QMS is in defining the processes, which will result in the production of quality products and services, rather than in detecting defective products or services after they have been produced. The benefits of a QMS A fully documented QMS will ensure that two important requirements are met: • The customers’ requirements – confidence in the ability of the organisation to deliver the desired product and service consistently meeting their needs and expectations. • The organisation’s requirements – both internally and externally, and at an optimum cost with efficient use of the available resources – materials, human, technology and information. These requirements can only be truly met if objective evidence is provided, in the form of information and data, to support the system activities, from the ultimate supplier to the ultimate customer. A QMS enables an organisation to achieve the goals and objectives set out in its policy and strategy. It provides consistency and satisfaction in terms of methods, materials, equipment, etc, and interacts with all activities of the...
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...adopting ISO standards are as follows:- Significance ISO standards contribute more to a company's economic sustainability than ever before. An increasing number of manufacturers and business customers will not even do business with a supplier that is not ISO certified. According to www.indianindustry.com, ISO certification is now effectively a requirement of doing business in the European Union, even though it is not a legal mandate. Efficiency The process of becoming ISO certified forces you to objectively analyze your current internal processes, and can result in the implementation of more efficient and cost-effective production processes. ISO-certified production processes reduce waste, redundancies and safety hazards while ensuring that your business is environmentally friendly. These facts taken together not only reduce direct operating costs, but can also prevent financially damaging legal actions against your company. International Business Reliability and trust in international business relationships is an ever-present concern. With so much distance between companies on opposite sides of the world, it is difficult to truly ascertain whether your suppliers are following safe, humane and responsible business practices. ISO certification is a way to ensure your international business partners that your company adheres to international standards, and by the same token can reassure you that your foreign suppliers are credible and reliable as well. Marketing ISO certification...
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...Pittsburgh Headquarters 105 Bradford Road Suite 400 Wexford, PA 15090 724.934.9000 724.935.6825 Fax info@SRIRegistrar.com www.SRIRegistrar.com Six Sigma, ISO 9001 and Baldrige Many organizations ask “How Do these programs, processes and standards support each other?” These initiatives are not mutually exclusive, in fact, understanding and applying all, some or part can greatly improve your business performance. The following is an overview of how they work together. What is Six Sigma? Six Sigma is a statistically-based process that strengthens organizational capacity for ongoing process improvement. “Six Sigma” or “six standards of deviation” aims to reduce defects to a rate of 3.4 defects per million defect opportunities by identifying and eliminating causes of variation in business processes. In defining defects or errors, Six Sigma focuses on developing a clear understanding of customer requirements and is therefore very customer focused. The DMAIC Methodology. The Six Sigma process is based on a concept called DMAIC: • Define – clearly identify the problem, the requirements of the project and objectives of the project • Measure – to fully understand the current performance • Analyze – the measurements collected to determine and validate the root cause(s) • Improve – developing ideas to remove the root causes of variation and implement the solutions • Control – to establish standard measures to maintain performance and to correct problems as needed Motorola invented this...
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...ISO 9000 or TQM Since its birth in 1987, ISO 9000 has been successfully providing quality standards throughout the world, constantly changing and improving in-keeping with the ever-evolving business environment. ISO 9000 as a whole is comprised of 3 major components or sub-systems, which are all responsible for different task groups of quality management: ISO 900:2000 is a guidance document that is designed to standardize terminology and make it easier to conduct business on the global scale. ISO 9001:2000 sets the quality requirement for quality management systems in a wide range of venues and enterprises. ISO 9004:2000 provides guidelines for continuous performance and quality improvement of an already mature business system. Even though ISO 9000 and all of its comonents are heavily intertwined within each other, they are still considered separate systems, or rather, TQM is a much more basic and quite a bit older system that served as a predecessor to the internationally accepted ISO 9000. In many cases TQM serves as the base for the implementation of ISO 9000, which makes for a much smoother transition to its rigorous quality requirements. One component of ISO 9000 quality system, which I believe most closely derived from TQM is 9004:2000, taking even its most basic principle of continuous quality improvement into consideration, it seeks to emphasize the Total Quality Management principle when dealing with the aspects of quality that involve people. Even though this...
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...Copies of the CFR are available for viewing at the Code of Federal Regulations (Annual Edition) page at the U.S. Government Printing Office Web site; you can also browse the e-CFR, a currently updated version of the CFR. Please feel free to contact TTB's National Revenue Center concerning any of the requirements that may not be clear to you. For your convenience, the mailing address and telephone number of the National Revenue Center are listed on the final page of this publication. John Manfreda Administrator, Tax and Trade Bureau -------------------------------------------------------------------------------- Liquor Laws and Regulations for Retail Dealers Contents 1. General 2. Retail Dealers Must Register with TTB 3. Requirement to Amend Registration 4. Requirements on Retail Dealers Who Sell to Other Dealers 5. Closures on Bottles of Distilled Spirits 6. Refilling, Reusing and Disposing of Liquor Bottles 7. Prohibited Purchases of Distilled Spirits 8. Required Records 9. Inspection by Alcohol and Tobacco Tax and Trade Officers 1. General Retail dealers of distilled spirits, wine or beer must comply with certain requirements...
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...elements of the operating budget. Briefed your unit commander on budget policies, ULLS-S4 budget structure, and ULLS-S4 standing operating procedures for budget processes. None of the above 4. Your CSDP Evaluation report is due. What situation will cause a delay in meeting reporting requirements, and should be reported to higher headquarters? The end of the month falls on a weekend The unit is undergoing a change of command Your unit ULLS-S4 system has just been repaired All of the above 5. When reviewing ULLS-S4 system password security for your unit's CSDP Inspection, you should verify that passwords: Consist of 5 digits Consist of all numeric characters Are randomly selected Are changed every 90 days 6. What documentation must accompany a DA Form 1687, Notice of Delegation of Authority - Receipt for Supplies when it is submitted to support activities by the PBO? Appointment Orders Assumption of Command Orders Commander?s Letter of Intent Request for Supplies 7. When items require condition code verification what form must accompany the turn-in? DA Form 3645 DA Form 2407 DA Form 4697 DA Form 1687 8. What process is NOT covered in the CSDP requirements tables in AR 710-2? Ledger/Sub-ledgers Change Documents ULLS-S4 System Operations Hand Receipts 9. The CD-ROM catalog update...
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...com. Gee Comfort has plenty of handmade knit wear such as scarves, blankets, purses, and pillows. As stated by Speaks, G. (2013) “At Gee Comfort, my mission is to create beautiful, handmade items by stitch of love at a time.” She noticed that she was having a hard time keeping up with orders being made and shipments needing to get out because not only does she run this website and knit/crochet everything by hand, but she also works outside of her small business as a chef. Using the information given to me from the interview as well as knowing how she runs her business from observation. A comprehensive job description has been created that she will be using to advertise and possibly hire someone to assist her. Duties and Performance Requirements Mrs. Speaks took some time to jot down exactly what she needed help with and how she would like the job to be completed. She has also added a couple of duties in which would be extremely helpful to her and the business she is trying to grow. The new employee’s duties...
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...business and economics, gap analysis is a tool that helps companies compare actual performance with potential performance. At its core are two questions: "Where are we?" and "Where do we want to be?" If a company or organization does not make the best use of current resources, or foregoes investment in capital or technology, it may produce or perform below its potential. This concept is similar to the base case of being below the production possibilities frontier. Gap analysis identifies gaps between the optimized allocation and integration of the inputs (resources), and the current allocation level. This reveals areas that can be improved. Gap analysis involves determining, documenting, and approving the variance between business requirements and current capabilities. Gap analysis naturally flows from benchmarking and other assessments. Once the general expectation of performance in the industry is understood, it is possible to compare that expectation with the company's current level of performance. This comparison becomes the gap analysis. Such analysis can be performed at the strategic or operational level of an organization. Gap analysis is a formal study of what a business is doing currently and where it wants to go in the future. It can be conducted, in different perspectives, as follows: Organization (e.g., human resources) Business direction Business processes Information technology Gap analysis provides a foundation for measuring investment of time, money...
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...Statement of purpose/problem * Objective * Limitation * Section 2 * Design/Method * Sampling * Sample area * Universe * Sample scope * Sample size * Sample method * Experimental and controlled group conditions * Method * Variable * Data gathering * Data Analysis * Evaluation of risks * Risk analysis * Risk * Probability * Alternative ways/way outs/possible solution * Section 3 * Phase wise distribution of the work plan * Time line * Tools needed for the specific phase * HR requirements * Transportation * Tentative cost, etc * Note: One need to keep a co-relation between every aspect while making the phase wise plan, i.e. what are the...
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...units) for 20x0: | | | Light Coils | Heavy Coils | Projected sales | 60,000 | 40,000 | Add: Desired inventories, December 31, 20x0 | 25,000 | 9,000 | Total requirements | 85,000 | 49,000 | Deduct: Expected inventories, January 1, 20x0 | 20,000 | 8,000 | Production required (units) | 65,000 | 41,000 | 3. | Raw-material purchases budget (in quantities) for 20x0: | | | | Raw Material | | Sheet Metal | Copper Wire | Platforms | Light coils (65,000 units projected to be produced) | 130,000 | 65,000 | __ | Heavy coils (41,000 units projected to be produced) | 102,500 | 61,500 | 41,000 | Production requirements | 232,500 | 126,500 | 41,000 | Add: Desired inventories, December 31, 20x0 | 18,000 | 16,000 | 7,000 | Total requirements | 250,500 | 142,500 | 48,000 | Deduct: Expected inventories, January 1, 20x0 | 16,000 | 14,500 | 6,000 | Purchase requirements (quantity) | 234,500 | 128,000 | 42,000 | 4. | Raw-material purchases budget for 20x0: | | | Raw Material | Raw Material Required (units) | Anticipated Purchase Price...
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...communication. 4. To coach students to their interpersonal basic skills use. 5. To help students understand that they have choices in trying to address interpersonal communication issues. Student Learning Outcomes At the end of the course, students will 1. Demonstrate understanding of interpersonal communication theories and models as applied to a variety of interpersonal communication situations. 2. Plan and execute strategies to perform her/his own interpersonal communication. 3. Make informed observations and evaluations of his/her own interpersonal communication and that of others. 4. Indicate empathy with others in a variety of interpersonal communication contexts. Course Requirements See Course Schedule for complete requirements and due dates. Below is an overview of the major assignments and...
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