The outcome of the short-term outcome of the conflict is that L’Oreal has to face to Yanowitz’s lawsuit. However, This lawsuit will develop into a public relations disaster, then L’Oreal will lose it’s strong brand identity and reputation if the conflict is not resolved. The key shareholders in this case not only care about the influence any negative press surrounding this lawsuit will have on the stock price, but also worries about any long-term ramifications to the L’Oreal brand. There are many reasons for conflict within a team or between teams. In this case, there are three primary causes of the conflict. First of all, When Wiswall told Yanowitz to terminate sales associate he thought unattractive, she did nothing to fire the sales associate and did not file a complaint with Human Resources; nor did she let Wiswall know his order was discriminatory. Then, L’Oreal management began soliciting negative feedback on Yanowitz after her supervisor discovered the Middle Eastern employee had not been fired. Thirdly, Yanowitz was forced to take a medical leave of absence as the cause. L’Oreal replaced her three months later.

At the beginning, Yanowitz claims she was terminated because of her refusal to fire a fragrance sales associate who was thought by Wiswall, as unattractive But she did nothing to deal with this issue, even didn’t not file a complaint with Human Resources, due to a severe lack of internal communication between team members in the group. Also, L’Oreal claims that its workforce diversity “will amaze and inspire you.” So L’Oreal should be a workplace that is accepting of all diverse backgrounds and that their jobs are based on their performance. From this view Wiswall should know the Middle Eastern employee’s performance first, but not just judge her by her physical appearance. Otherwise, it is easy make people treat the issue as discrimination. Which