...YOUR OWN LEADERSHIP CAPABILITY AND PERFORMANCE Date 30/6/14 Word count of text not including front page, bibliography page, appendices: 2432 Margaret Hellon M5.29 Introduction The company is a small-medium sized enterprise that has traded for 50 years. It employs approximately 75 staff ranging from labourers , site managers, middle management and senior management and directors. The business is very successful having traded for 50 years but maintains its’ small to medium sized enterprise status . This is possibly due to the fact it is a family run enterprise and the Director has maintained an equilibrium throughout prosperity and recession. This is mainly due to his astute business acumen and an unwillingness to expand too quickly fearing a collapse within itself should the business expand too quickly, as has happened to many of its’ competitors and rivals. The company has retained its staff with little or no turnover, this is mainly due to the prevailing leadership style and its current structure and the attitude of its’ staff as will be discussed later in this assignment. My role is varied, however, my main title is Sub-contract/Quality systems Manager. I have developed my role over the six years I have been employed with the company, after starting as a Purchase Ledger Clerk. I work in an accounts department of seven people, all having their own particular jobs. I have management status over my own departments. REVIEW THE PREVAILING LEADERSHIP STYLES...
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...5 Diploma in Leadership and Management skills Task: Assessing your own leadership capability and performance There are so many definitions of leadership and it is difficult to establish a specific definition; The Oxford English Dictionary definition of leadership is: "The action of leading a group of people or an organization, or the ability to do this." Drucker’s summed up leadership as “The only definition of a leader is someone who has followers” whereas, John C Maxwell said “leadership is influence, nothing more, nothing less”. Warren Bennis focuses more on individual capability and defines leadership as "Leadership is a function of knowing yourself, having a vision that is well communicated, building trust among colleagues, and taking effective action to realize your own leadership potential." Compare these to allegedly one of the greatest leaders of all time where it is written that this leader had the ability to influence the behaviour of other people toward group goals in a way that fully respected their freedom. The emphasis on freedom was important to this leader who influenced many but he didn’t compel anyone to follow him, albeit he had many followers. This of course could not work in the world of business as we must in my opinion have people who can lead effectively supported by followers, because without followers there cannot be leaders. Review the prevailing leadership styles in the organisation (based upon leadership theories and...
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...Assessing your own leadership capabilities and performance Understanding leadership styles within an organization A leadership style is a way of providing direction, implementing plans and motivating people. Every company applies its own leadership styles, choosing to adopt those which best suit their particular needs. no one style of leadership fits all situations, so it's useful to understand different leadership frameworks and leadership styles and adapt your approach to fit your situation. Looking through leadership theory, we find that different books and studies opt to split leadership differently. However for this assignment we will be using the Situational leadership theory, developed by Paul Hersey and Kenneth Blanchard in the 1960’s. The model rests on two fundamental concepts; the Leadership Style and the individual or group Maturity Level. Hersey and Blanchard categorized all leadership styles into four behaviour types, which they named S1 to S4: S1.Directing This is where leaders make all of the decisions within the company, then give specific instructions to their (followers) expecting them to follow, all whilst supervising closely the work which is being carried out. S2.Coaching The Coaching style of leadership clearly defines the roles of each follower while still seeking input and suggestions from them. Final decisions are still made by the leader but communication is two way. S3.Supporting The supporting...
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...ASSIGNMENT OUTLINE UNDERSTANDING LEADERSHIP (15 MARKS - MIN 100 WORDS) • Assess your own leadership capability and performance UNDERSTANDING HOW TO DEVELOP AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS (15 MARKS - MIN 200 WORDS) • Explain the benefits of effective working relationships in developing and maintaining the team. o Describe behaviors which could develop and maintain trust at work • Explain how a team develops and how members have a preference for particular behaviors when working with others. SOLVING PROBLEMS AND MAKIND DIFFICULT DECISIONS (20 MARKS - MIN 250 WORDS) • Identify a workplace problem facing you and examine ways to resolve it. o Describe the problem, its nature, scope and impact o Explain ways to recognize, define and analyze problems • Describe and Identify possible solutions to the problem o Gather and interpret information to identify possible solutions to the problem • Evaluate the possible solutions using a simple decision making technique o Apply a simple decision making technique to evaluate options to arrive at the best solution o State your chosen solution clearly and concisely. For the purpose of this questions, ‘problem’ may be interpreted as a deviation from the norm OR ‘a potential or anticipated problem’. The evidence you gather should be fact supported by evidence not just your opinion. UNDERSTAND HOW TO COACH A TEAM MEMBER (20...
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...We bring good things to life What Is Six Sigma? Impact The Roadmap to Customer Making Customers Feel Six Sigma Quality Globalization and instant access to information, products and services have changed the way our customers conduct business — old business models no longer work. Today’s competitive environment leaves no room for error. We must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture. What is Six Sigma? First, what it is not. It is not a secret society, a slogan or a cliché. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. Why ”Sigma“? The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many “defects” you have in a process, you can systematically figure out how to eliminate them and get as close to “zero defects” as possible. Six Sigma has changed the DNA of GE — it is now the way we work — in everything we do and in every product we design. GE’s Evolution Towards Quality GE began moving towards a focus on quality in the late ‘80s. Work-Out®, the start of our journey, opened our culture to ideas from everyone, everywhere, decimated the bureaucracy and made boundaryless behavior a reflexive, natural part of our culture, thereby creating the learning environment that led...
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...g We bring good things to life What Is Six Sigma? Impact The Roadmap to Customer Making Customers Feel Six Sigma Quality Globalization and instant access to information, products and services have changed the way our customers conduct business — old business models no longer work. Today’s competitive environment leaves no room for error. We must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture. What is Six Sigma? First, what it is not. It is not a secret society, a slogan or a cliché. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. Why ”Sigma“? The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many “defects” you have in a process, you can systematically figure out how to eliminate them and get as close to “zero defects” as possible. Six Sigma has changed the DNA of GE — it is now the way we work — in everything we do and in every product we design. GE’s Evolution Towards Quality GE began moving towards a focus on quality in the late ‘80s. Work-Out®, the start of our journey, opened our culture to ideas from everyone, everywhere, decimated the bureaucracy and made boundaryless behavior a reflexive, natural part of our culture, thereby creating the learning environment that...
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...We bring good things to life What Is Six Sigma? Impact The Roadmap to Customer Making Customers Feel Six Sigma Quality Globalization and instant access to information, products and services have changed the way our customers conduct business — old business models no longer work. Today’s competitive environment leaves no room for error. We must delight our customers and relentlessly look for new ways to exceed their expectations. This is why Six Sigma Quality has become a part of our culture. What is Six Sigma? First, what it is not. It is not a secret society, a slogan or a cliché. Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services. Why ”Sigma“? The word is a statistical term that measures how far a given process deviates from perfection. The central idea behind Six Sigma is that if you can measure how many “defects” you have in a process, you can systematically figure out how to eliminate them and get as close to “zero defects” as possible. Six Sigma has changed the DNA of GE — it is now the way we work — in everything we do and in every product we design. GE’s Evolution Towards Quality GE began moving towards a focus on quality in the late ‘80s. Work-Out®, the start of our journey, opened our culture to ideas from everyone, everywhere, decimated the bureaucracy and made boundaryless behavior a reflexive, natural part of our culture, thereby creating the learning environment that led...
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...Lean manufacturing training and six sigma training are two of the most valuable skills in business today. Businesses of all types are utilizing six sigma, lean manufacturing, and lean six sigma as the primary continuous improvement methodology.Our Lean Manufacturing Certification course, delivered worldwide to individuals, colleges, and training centers, includes all of the major concepts in a single course. Definition: What does it mean to be "Six Sigma"? Six Sigma at many organizations simply means a measure of quality that strives for near perfection. But the statistical implications of a Six Sigma program go well beyond the qualitative eradication of customer-perceptible defects. It's a methodology that is well rooted in mathematics and statistics. The objective of Six Sigma Quality is to reduce process output variation so that on a long term basis, which is the customer's aggregate experience with our process over time, this will result in no more than 3.4 defect Parts per Million opportunities (DPMO). What Is Six Sigma ? Six Sigma is a meticulous methodology that make use of information management by facts and statistical analysis to define, measure and improve a company's operational performance, practices and systems. It identifies and prevents "defects" in manufacturing and service-related processes to anticipate, and achieve or exceed total customer satisfaction. What is the Six Sigma Objective? The primary objective of the Six Sigma methodology is the implementation...
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...Quality Data Collection HCS/588 February 13, 2012 Pam Crocker Quality Data Collection Quality is considered a vague concept that can be subjective and unscientific. However, quality can become a definitive concept by collecting and analyzing data. Centers for Medicare and Medicaid Services (CMS) evidence based measures defines quality of care. For example, administering aspirin for acute myocardial infarction patients, making sure that pneumonia patients receive antibiotics in a timely manner, and ensuring smoking cessation programs while hospitalized and at discharge. Senior leadership is responsible for defining quality for the organization. When the leadership team is familiar with using quality measures, the health care team can do the right thing for the customer and increase financial responsibility for the hospital (Dlugacz, 2006). In this paper the subject to explore is potential improvement for the BayCare organization, the data needed to monitor improvement, data collection tools, and two tools that measure and display the quality improvement data. Potential Areas of Improvement Three areas of potential improvement for the BayCare organization are falls, hand hygiene, and improving team member satisfaction. Although the team goals for each of these are within the goal target, areas for improvement still exist. Monitoring Improvement Monitoring improvement for each potential area requires collecting specific data collection. Hand hygiene requires quality...
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...CHAPTER 6 | 1 CORRECT | | A process is said to be in control when all the variation that is noticed can be assigned to specific causes. | | | A) | True | | | B) | False | | | | | | | | 2 CORRECT | | 'GAPS' refer to differences in perceptions, expectations, goals and understanding among management, employees and customers. | | | A) | True | | | B) | False | | | | | | | | 3 INCORRECT | | A walk-through audit is a service delivery process-oriented survey given to customers and mangers to evaluate the perception of the customer experience. | | | A) | True | | | B) | False | | | | | | | | 4 INCORRECT | | Quality function deployment is a service design tool to translate customer expectations into measurable conformance specifications. | | | A) | True | | | B) | False | | | | | | | | 5 CORRECT | | According to customers, __________ is the most important dimension of service quality? | | | A) | prompt service | | | B) | courtesy of employees | | | C) | the attractiveness of the service facility | | | D) | the dependability and accuracy of the service | | | | | | | | 6 INCORRECT | | Companies often "manage the evidence". For example, a motel will place a plastic liner on the toilet seat to show that it has been cleaned. Which 'GAP' is this activity attempting to close? | | | A) | GAP 5: difference between what customers expect and what they...
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...GENERAL MANAGEMENT SUBMITTED TO: DR. K. ANAND REDDY SUBMITTED BY: NIRAJ KUMAR (ROLL NO.26) NIRANJAN KASHYAP (ROLL NO. 27) NITISH KUMAR (ROLL NO. 28) PHANIRAJ VARMA (ROLL NO. 29) PRATEEK KAPOOR (ROLL NO. 30) GENERAL MANAGEMENT Page 1 10 INNOVATIVE CONCEPT IN MANAGEMENT 1. Triple bottom line The triple bottom line refers to an accounting model in which environmental and social considerations are measured along with financial performance. The concept shifts corporate responsibility from shareholders' profits to stakeholders' interests. In other words, the triple bottom line focuses on anyone who is affected by organizations decisions, rather than focusing on investors. Because it includes social, economic and environmental considerations, the triple bottom line's goal is sustainability. Socially, a triple bottom line organization is characterized by fair business practices that benefit many stakeholders while exploiting none. Economically, the "profits" from the triple bottom line, including clean air, improved safety, clean water, etc., are shared by the society, as well as internal corporate profits that keep the business running. Environmentally, a triple bottom line organization works to reduce its carbon footprint and be responsible for the entire life cycle of its products. Social and environmental issues play a greater role in consumer and B2B choices than ever before. The "Green" movement was on the fringes of mainstream culture just a few years ago...
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...must be in your own words—significant cut and paste from the text or other sources is not acceptable. (Points : 30) Some categories of measures of balance scorecard are: 1.-Measures Financial Performance Financial performance measures includes: Profitability such as ROI (return on investment), gross profit margin, asset turnover, etc Liquidity such as current ratio, quick ratio Financial performance measures, such as operating income and return on investment, indicate whether the company’s strategy and its implementation are increasing shareholder value. However, financial measures tend to be lagging indicators of the strategy. Firms monitor nonfinancial measures to understand whether they are building or destroying their capabilities—with customers, processes, employees, and systems—for future growth and profitability. Key nonfinancial measures are leading indicators of financial performance, in the sense that improvements in these indicators should lead to better financial performance in the future, while decreases in the nonfinancial indicators (such as customer satisfaction and loyalty, process quality, and employee motivation) generally predict decreased future financial performance 2.-Internal Operational Efficiency Time spent with focus groups to learn about knowledgeable customer preferences, product development lead time, peer review of new products in product development pipeline, number of new models or features introduced each year 3.-Customer perspectives...
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...of quality: features: more features that meet customer needs = higher quality freedom from trouble: fewer defects = higher quality What does Total Quality Management encompass? TQM is a management philosophy: • continuous improvement • leadership development • partnership development Cultural Alignment Customer Technical Tools (Process Analysis, SPC, QFD) Developing quality specifications Design Input Design quality Process Output Dimensions of quality Conformance quality Six Sigma Quality 6 • A philosophy and set of methods companies use to eliminate defects in their products and processes • Seeks to reduce variation in the processes that lead to product defects • The name “six sigma” refers to the variation that exists within plus or minus six standard deviations of the process outputs Six Sigma Quality Six Sigma Roadmap (DMAIC) Next Project Define Customers, Value, Problem Statement Scope, Timeline, Team Celebrate Project $ Primary/Secondary & OpEx Metrics Current Value Stream Map Measure Voice Of Customer (QFD) Control Validate Project $ Assess specification / Demand Document process (WIs, Std Work) Measurement Capability (Gage R&R) Mistake proof, TT sheet, CI List Correct the measurement system Analyze change in metrics Process map, Spaghetti, Time obs. Value Stream Review Measure OVs & IVs / Queues Prepare final report Validate Project $...
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...OM: Full Notes Lecture 1: Chapter 1 What is OM? Operations Management is the set of activities that creates goods and services by transforming inputs into outputs. Why is OM important? Text book lists four reasons: * To see how people organize themselves for productive enterprise * To understand how goods and services are provided * To understand what operations managers do * Because it is such a costly part of an organization Productivity Measurement: Outputs Produced Inputs Used Single Factor: One good over one input; ie Output/ Labour Multifactor: Output/(Labour +Material +Energy +Capital +Misc.) The controlled variables that go into productivity are: * Labour * Capital * Management Note: Quality Changes, External Elements, and a lack of Precise Units of Measure may also change productivity without managerial changes. Lecture 2: Hand Puppet Exercise Task Time: * time it takes to complete a given task Cycle Time: * time from the completion of one unit until the completion of the next unit Throughput Time: * time from the start of work at task one, until the completion of work at the final task. Realise that: A. The cycle time is a function of the bottleneck time, and therefore should be very similar in value B. Throughput time will include any wait times that occur for the product at the bottleneck C. Human nature will change the times and data D. It is the manager’s role to reduce bottlenecks...
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...Assessment Task 1 1. Define and explain the purpose of TQM : Total Quality Management (TQM) is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The primary goal of a quality management system is to beat the competition. It does this by adding value at each stage of production. It defines long term plans for your company while at the same time providing a framework for it. Quality management systems make every employee the owner of customer satisfaction. Internally, it generates a sense of collaboration and motivation. You might set yearly objectives for sales growth or product innovation, but every objective will be methodically driven on the basis of quality product, care and service. Initiation of a quality management system in your business can identify waste, straighten out processes and hence reduce costs by decreasing inefficiencies. It, therefore, improves customer satisfaction, increases sales and furthers the goodwill of your business. 2. What elements within a manufacturing environment need to be reduced or eliminated as part of Lean Manufacturing focus? The element of manufacturing environment that need to be reduced is waste. Waste is anything that doesn't add value to the end product. There are eight categories* of waste...
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