...would also like to thank the employees and management of SAP Labs India Pvt. Ltd., Bangalore for extending their help to understand the organization and providing us valuable insights about the innovation and change process in SAP. 1|Page Organizational Behaviour-II Table of Contents 1. 2. 3. 4. 5. 6. 7. 8. 10. 11. 12. 13. An Overview of the Company ............................................................................................ 3 The Dilemma ...................................................................................................................... 3 Need for Innovation ............................................................................................................ 4 Organizational Innovation .................................................................................................. 4 Technological Changes....................................................................................................... 5 Products & Services............................................................................................................ 6 Management Structure ........................................................................................................ 9 Transformational Leadership ............................................................................................ 10 Lean Transformation at SAP...
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...University of Petroşani, Economics, 10(3), 2010, 333-340 333 LEAN MANAGEMENT - THE WAY TO A PERFORMANT ENTERPRISE AMALIA VENERA TODORUŢ, CECILIA IRINA RĂBONŢU, DORU CÎRNU * ABSTRACT: In this work we approached issues related to new methods of production organization such as Lean Management, a method specific for a flexible production of great success which represents the guarantee for a performant enterprise. In this paper we presented the main concepts, the application and adaptation way in different contexts, both in industry and in services. We showed a modern tendency which is taking shape more and more in the contemporary economic context, such as the integration of this concept with the Six Sigma concept, and thus we can talk about Lean Six Sigma, as an integrator method which guarantees high-class quality and lower costs. KEY WORDS: lean management, quality, performances, Six Sigma, the diminution of the defaults JEL CLASSIFICATION: L15, L16, L25, M10, M11, M16 1. INTRODUCTION Researches on production technologies, operations and performance reflect the increasing context of industrial competition in the global economic environment. A key objective is the creation of a systematic knowledge base by applying the systemic approach and quantitative analysis, which will lead to a better understanding of fundamental factors, determinants of growth and industrial decline. An example is the Lean method and the Lean manufacturing principles, concepts and principles outlined after...
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...Working Paper Series Towards An Integration Of The Lean Enterprise System, Total Quality Management, Six Sigma And Related Enterprise Process Improvement Methods Kirkor Bozdogan Center for Technology, Policy and Industrial Development Massachusetts Institute of Technology Cambridge, MA USA 02139 Tel. 617 253-8540 bozdogan mit.edu ESD-WP-2010-05 August 2010 esd.mit.edu/wps ESD Working Paper Series Towards An Integration Of The Lean Enterprise System, Total Quality Management, Six Sigma And Related Enterprise Process Improvement Methods Kirkor Bozdogan Center for Technology, Policy and Industrial Development Massachusetts Institute of Technology Cambridge, MA USA 02139 Tel. 617 253-8540 bozdogan mit.edu ESD-WP-2010-05 August 2010 esd.mit.edu/wps TOWARDS AN INTEGRATION OF THE LEAN ENTERPRISE SYSTEM, TOTAL QUALITY MANAGEMENT, SIX SIGMA AND RELATED + ENTERPRISE PROCESS IMPROVEMENT METHODS Kirkor Bozdogan # Center for Technology, Policy and Industrial Development, Massachusetts Institute of Technology, Cambridge, MA USA 02139 August 5, 2010 Key Words: Lean manufacturing; just-in-time-production (JIT); Toyota Production System (TPS); lean enterprise system; total quality management (TQM); six sigma; lean six sigma; theory of constraints (TOC); agile manufacturing; business process reengineering (BPR); enterprise change and transformation; evidence-based management practices Abstract: The lean enterprise system, total quality management, six sigma, theory...
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...TRAINING Finally, the necessary climbing skills for the lean expedition must be addressed. Business transformation of this magnitude quickly overwhelms training and employee development resources. Therefore, the most qualified and respected managers need to be converted to become certified trainers. This group can be augmented by outside resources, using one of the few consulting companies who have the credible skills and experience to be effective in this arena. Examples of such companies include the Lean Enterprise Institute and Productivity, Inc. Next, comprehensive training schedules must be developed to assure that training fully supports the work cell roll-out for lean implementation. Change leaders can be selected on the basis of attributes described earlier, but even with the best raw material, significant training is needed to create knowledgeable employees. Training hours completed throughout the organization is a key metric of lean implementation. Unfortunately, the transformation landscape is littered with the remains of unsuccessful expeditions that tried shortcuts in training or focused on classroom hours without equivalent application hours that allow knowledge to be reinforced and absorbed. To avoid wasted investment, applying the newly acquired skills in a problem-solving scenario must quickly follow classroom sessions to transfer knowledge and ensure it is retained. Ideally, each training and application experience should occur with natural work teams to reinforce...
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...Quality In today’s health care environment, competition remains high and many organizations are seeking new ways to improve their quality of care, as well as remain competitive with other health care organizations in the process. Various methods exist today for organizations to integrate quality improvement strategies to help in the measurement of performance improvements. This paper will discuss:1) several methodologies, the pros and cons that exist with these methods, 2) describe information technology applications, how they may be used to improve patient falls, 3)discuss how benchmarking and milestones are involved in managing the use of quality indicators, and finally,4) describe how performance and quality measures are aligned to an organization’s mission, vision, and strategic plan, and how these measurements align with Self-Regional Hospital’s mission, vision, and strategic plan for improvement. Methods for Quality Improvement Strategies Accidental Falls have become the most commonly reported incident in hospitals today, and Self-Regional Hospital is no exception. Recently, Self-Regional researched and gathered specific fall data that included “mobility/gait, lower-extremity strength, history in fractures, visual, or auditory impairments, dizziness, dehydration, depression, stroke, ischemic attacks, and cardiac arrhythmias” and the role they play with patient falls in the organization (The Joint Commission, 2007, p. 26). They are now in the process of researching...
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...1Part A1 1. Introduction Contemporary projects varying from putting a human onto the moon to constructing a residential shopping center are astoundingly sizable, costly and complex. Managing such projects to ensure on time delivery while within the budget limitation is not an easy task. The complication of such projects arises when there exists large interdependence of activities (Taylor 2012:17). Particularly, certain activity may have one or more predecessors, in which it requires completion of other activities upon initiating (ibid). In dealing with such projects consisting of substantial dependency relations, managers seek to determine the most effective method of graphical process representation. This paper will first introduce the two forms of network diagram: Activity on the Arc and Activity on the Nodes. Following which, comparison and contrast based on their flexibility and effectiveness are carried out to determined the optimal method for project managers. 2. The Network Diagrams The network diagram is a useful tool for graphical representation of precedence association between the activities in a project (Larson & Gray, 2011:158). In an activity on the arc network diagram, an arrow is used to represent each activity, which is referred to as an arc (Anderson et. al, 2012:585). A circle called node is used to indicate the start and end of each activity (ibid). The node is often referred to in conjunction with the term event, which represents the finishing...
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...Articles Teaching Lean Manufacturing With Simulations and Games: A Survey and Future Directions Fazleena Badurdeen1, Philip Marksberry1, Arlie Hall1, and Bob Gregory1 Simulation & Gaming 41(4) 465–486 © 2010 SAGE Publications Reprints and permission: http://www. sagepub.com/journalsPermissions.nav DOI: 10.1177/1046878109334331 http://sg.sagepub.com Abstract Problem-based learning focuses on small groups using authentic problems as a means to help participants obtain knowledge and problem-solving skills. This approach makes problem-based learning ideal for teaching lean manufacturing, which is driven by a culture of problem solving that values learning as one key output of manufacturing production. Thus, simulations that organize participants in teams for realistic manufacturing production problem solving are widespread as a way to use problembased learning to teach lean manufacturing. But a critical assessment of existing simulations for lean manufacturing instruction has been lacking. Accordingly, a literature survey is conducted and existing simulations are classified according to their emphasis on lean tools or the overall lean system; the degree of their focus on soft skills, if any; and their area of application, whether academic or industry. Four gaps are found in existing simulation designs: lack of stress on soft skills, a mistaken focus on “linear lean,” misunderstanding of the key role of the facilitator, and lack of realism. Future directions for study and...
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...White Paper Lean Manufacturing Lean Manufacturing Table of Contents Executive Summary.......................................................................................................................................................................................2 Introduction .......................................................................................................................................................................................................4 Lean Manufacturing—So What? .................................................................................................................................................4 Objectives .................................................................................................................................................................................................6 The Manufacturing Challenge .................................................................................................................................................................7 Globalization and Competitive Pressure ................................................................................................................................7 Mass Production to Mass Customization ...............................................................................................................................7 Shortening Product Life Cycles........................................................................
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...direction and control of the processes that efficiently transform inputs into finished goods or services to suitably satisfy customers. Operation is the only function directly involved in the transformation and is directly responsible for the activities that justify the existence of the firm, both economically and as a value-creating organization in society. Understanding the role of the operations function and its impact on the competitiveness of the firm is an important part of any manager's training. Course Credit: 3.0 units Course Prerequisite: QUAMET2 Objectives: General To analyze the concepts and practices that are useful in understanding the management of a firm’s operations. . Specific The students are also expected to be able to: 1. Evaluate the roles of the Operations Manager in the over-all organizational structure. 2. Solve problems and important issues confronting operations managers in the global perspective. 3. Apply the tools that gain competitive advantage for the organization through operations strategies. COURSE OUTLINE Week 1 Module 1 Course Syllabus Module 2 Class Rules and Expectations Topic: Operations and Supply Chain Management Strategy. Objectives: 1. To know the importance of operations/supply chain management. 2. To illustrate the differences and similarities between...
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...advancements in Enterprise Resource Planning (ERP) for the Fast Moving Consumer Goods (FMCG) industry, it is important to first take a look at some of the environmental impacts to understand the context in which we need to place our discussion. The FMCG industry is currently functioning in an uncertain political and economic environment. All of this is impacting the industry in a climate where corporate accounting practices are being heavily scrutinized and anything perceived to be discretionary spending is queried. In addition, the industry is seeing dramatic consolidation via merger and acquisition activity with leaders increasing their market share and dominance in the supply chain. Traditional product lifecycle management is being challenged with the frequent introduction of new products and services with shorter lifecycles and a focus on brand extension. All of the above is placing intense pressure on conventional manufacturing and supply chain practices. IT Trends Recent research conducted by SSA Global Technologies shows that there is an increased emphasis on cost saving and efficiency, with demands on IT to do more with less, and for new IT investments to deliver significant returns on investment than were expected in the past.1 1 SSA GT Global Manufacturing Survey 2002 Not surprisingly, in the context of the above environmental factors, research conducted by AMR Research2 found that for 2003, projected software spend for manufacturing organizations with US$500m+...
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...this burden, to Washington Headquarters Services, Directorate for Information Operations and Reports, 1215 Jefferson Davis Highway, Suite 1204, Arlington VA 22202-4302. Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to a penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number. 1. REPORT DATE 2. REPORT TYPE 3. DATES COVERED 2004 4. TITLE AND SUBTITLE N/A 5a. CONTRACT NUMBER 5b. GRANT NUMBER 5c. PROGRAM ELEMENT NUMBER The Lean Enterprise-A Management Philosophy at Lockheed Martin 6. AUTHOR(S) 5d. PROJECT NUMBER 5e. TASK NUMBER 5f. WORK UNIT NUMBER 7. PERFORMING ORGANIZATION NAME(S) AND ADDRESS(ES) Office of the Under Secretary of Defense for Acquisition Technology & Logistics 9820 Belvoir Road Fort Belvoir, VA 22060-5565 9. SPONSORING/MONITORING AGENCY NAME(S) AND ADDRESS(ES) 8. PERFORMING ORGANIZATION REPORT NUMBER 10. SPONSOR/MONITOR’S ACRONYM(S) 11. SPONSOR/MONITOR’S REPORT NUMBER(S) 12. DISTRIBUTION/AVAILABILITY STATEMENT Approved for public release, distribution unlimited 13. SUPPLEMENTARY NOTES 14. ABSTRACT 15. SUBJECT TERMS 16. SECURITY CLASSIFICATION OF: a. REPORT b. ABSTRACT c. THIS PAGE 17. LIMITATION OF ABSTRACT 18. NUMBER OF PAGES 19a. NAME OF...
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...USA Armor School Research Library TDCD Fort Knox KY Bibliography March 2006 Lean Six Sigma Lean: Identifying 'waste' or ‘non-value-added activities’ from the customer perspective and then determining how to eliminate it the 'right' way. [Lean Six Sigma Institute] Lean Six Sigma: A business improvement methodology that maximizes shareholder value by achieving the fastest rate of improvement in customer satisfaction, cost, quality, process speed, and invested capital. [Lean Six Sigma Institute] http://www.army.mil/aeioo/rc/terms.htm Army rallies troops behind Lean Six Sigma program (Author: RP news wires – February 11, 2006) The Army’s growing Lean Six Sigma program has its roots in a corporate method of eliminating wasted time, money and material. Lean Six Sigma integrates two independently developed improvement tools: Lean and Six Sigma. Lean is an outgrowth of the Toyota production system, and focuses on increasing efficiency and reducing cycle time by the elimination of waste. Six Sigma was developed by Motorola beginning in the 1970s as an approach to improving quality and effectiveness through statistical control. Its roots go back more than 150 years to a Prussian mathematician who introduced the concept of the normal curve. Together, Lean and Six Sigma are powerful tools in transforming organizations, Army Materiel Command officials said. They said Lean Six Sigma enables a culture of innovation that continuously listens to customers, questions...
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...SCHOOL OF BUSINESS University of Aarhus MASTER THESIS Challenges in Lean implementation Successful transformation towards Lean enterprise Ana Valentinova Kovacheva Supervisor: Ana Luiza Lara De Araújo MSc in Strategy, Organization and Leadership January 2010, Aarhus 2 Abstract The paper is based on a systematic literature review that examines how the implementation of Lean could bring value to the organization processes and contribute for achieving an operational excellence. Different organizational factors which have importance in the implementation process, are thoroughly examined. Key success factors that enhance the implementation process are identified - human resource practices, management style, organizational strategic vision, organizational culture, external partnerships. The research outlines the challenges that companies experience when they change their business model towards implementing a new to the company management system – Lean concept. For better understanding of the term the paper suggests definitions from the authors acknowledged in the field. Part of the research considers some critical points that impede the implementation of Lean. The conclusions are drawn upon considering lean as a complete business system, which change the way organization thinks in striving for a competitive advantage. Keywords: lean implementation, lean enterprise, Lean, challenges, process improvement 3 Table of Contents: Introduction...
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...GOVERNMENT OF INDIA GUIDELINES For the Implementation of Lean Manufacturing Competitiveness Scheme A Component of National Manufacturing Competitiveness Programme Development Commissioner Micro, Small & Medium Enterprises Government of India Nirman Bhavan, New Delhi-110 108 www.dcmsme.gov.in May, 2010 Published by The Development Commissioner, Micro, Small & Medium Enterprises, Nirman Bhavan, New Delhi-110108 Printed at Tara Art Printers Pvt. Ltd., B-4, Hans Bhavan, B.S. Zafar Marg, New Delhi-110002 National Manufacturing Competitiveness Programme 4 Lean Manufacturing Competitiveness Scheme CONTENTS Sl. No. Subject Preface 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Introduction Overview The Scheme Concept Objectives of Lean Manufacturing Scheme Develoment Commissioner (MSME) Implementation Structure Financial Assistance Coverage and Eligibility Implementation Framework Implementation Time Line Approval Process Modalities of Fund Transfer Format for Application by MCs/SPV – Annexure - 1 Power of Attorney – Annexure - 2 7 7 7 9 9 9 10 10 10 14 14 14 16 18 Page No. 5 National Manufacturing Competitiveness Programme ABBREVIATIONS CMTI CPs DC (MSME) DGFASLI GDP GOI IA IFW ILO LMC LMS MC MSME MSME - DI NMCC NMCP NMIU SPV SSC T&C TAC – – – – – – – – – – – – – – – – – – – – – Central Manufacturing Technology Institute Condition Precedents Development Commissioner (MSME) Director General Factory Advice Service & Labour Institutes Gross Domestic...
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...Globalization is making most of the organizations, sectors more intensely competitive. Many organizations are struggling to improve their operating performance in response to market demands for lower costs, higher-quality products and services, shorter lead times, and higher returns on investment in infrastructure and resources. To address issues of competitiveness and to uncover hidden value, our clients find that Lean Six Sigma technique is one of the most powerful platforms available. This research addresses the application of Lean and Six Sigma tools to increase the productivity and improve the quality in the steel industry. It illustrates the procedures of implementing lean tools in a process industry with emphasis on Value stream mapping, 5 s and six sigma tools. Study on Integrated applications of lean & six sigma tools in a continuous process industry are limited. The thesis hypothesizes that there are lot of opportunities for improvement in the process industries like steel if lean and six sigma tools are integrated and utilized. It systematically demonstrates how lean manufacturing tools when used appropriately can help the steel industry to eliminate waste, have better inventory control and how to implement six sigma tools to achieve better quality, reduce variation to get better overall financial profits and better operational procedure. This research studies in the areas of (a) Discuss the basic concepts of Six Sigma and lean production, (b) Identify the basic...
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