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Lean Thinking

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An NHS Confederation leading edge report

Lean thinking for the NHS
Daniel Jones and Alan Mitchell, Lean Enterprise Academy UK

A report commissioned by the NHS Confederation

The voice of NHS leadership
The NHS Confederation brings together the organisations that make up the modern NHS across the UK. We help our members deliver better health and healthcare by: • influencing policy and the wider public debate on the full range of health and health service issues • supporting health leaders through information sharing and networking • working for employers to improve the working lives of staff and, through them, to provide better care for patients.

For more information on our work, please contact: NHS Confederation 29 Bressenden Place London SW1E 5DD Tel 020 7074 3200 Fax 020 7074 3201 Email enquiries@nhsconfed.org www.nhsconfed.org Disclaimer All views and opinions in this publication are those of the author and are not the authorised views or opinions of the NHS Confederation. The NHS Confederation shall not be liable for any indirect, special, consequential, or incidental damages or defamation arising from any views, opinions or information contained within this publication. Registered Charity no. 1090329 Published by the NHS Confederation © NHS Confederation 2006 ISBN 1 85947 127 7 Ref: BOK 56701

Acknowledgements
This report was written by: Daniel Jones and Alan Mitchell, Lean Enterprise Academy UK with David Ben-Tovim, Flinders Medical Centre, Australia David Fillingham, Bolton Hospitals NHS Trust, UK Carol Makin, Wirral NHS Trust, UK Kate Silvester, National Osprey Coach, UK David Brunt, Lean Enterprise Academy, UK Ian Glenday, Lean Enterprise Academy, UK Versions of this report are available that provide greater accessibility for those with a visual impairment. For more information please contact our publications team on 0870 444 5841.

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