Mission
Legacy Nails & Spa is dedicated to providing a memorable experience for each guest through exceptional service and technical excellence. We will go the extra mile to accomplish this mission with passion, expert advice and the utmost professionalism and courtesy.
Strategy
To increase revenues, quality of work, retain and attract new customers by maximizing resources to increase operation efficiency and employee satisfaction.
SWOT
Strengths – Salon is in a good area due to anchor stores and a Tom Thumb next door. Lots of foot traffic during operating hours. Salon is spacious with lots of employees and nail stations. 10 manicure stations, 20 pedicure spas, and two facial rooms for waxing and threading.
Weakness – Short staff with only 15 employees. Majority …show more content…
Opened February 2014 in Desoto, TX, Legacy Nails & Spa takes pride in offering the latest services in manicures, pedicures, facials, eyelash extensions, and body waxing.
Process Narrative
The current process for a manicure takes about 20-30 minutes depending on the manicurist.
1. Prepare all the supplies - Supplies that are need to do a manicure are nail polish remover, cotton balls, cuticle trimmer, nail buffer, nail trimmer, nail file, hand cream, nail polish, base coat, top coat
2. Set up the work station – There are chemicals in nail polish and remover that will damage the surface of any table so there needs to be a cloth or plastic cover on top of the table before starting. If any chemicals are spilled or splattered. We use a cloth to soak it up before it soaks into the table surface.
3. Remove the old nail polish – Customers will usually have an old coat of nail polish so we always remove their old coat before starting. We use nail polish remover on a cotton ball.
4. Cut and file the nails – After removing the customer’s nail polish we usually cut and trim their nails using nail clippers and then a file to smooth it