...various tourist destinations in the world. As such, the tourism industry has witnessed an unprecedented growth which in a roundabout way has resulted in tremendous growth in the accommodation and hotel facilities. In this regard, Hotels play a very imperative role in the lodging industry which cannot be underestimated. According to the statistics and facts on the hotel industry by Stutts & Wortman (2006), the global hotel industry was predicted to generate 550 billion U.S dollars in revenue by the year 2016. This critically demonstrates the significant contribution of the lodging industry and the hotels into the GDP of a given country and the globe at large. By definition, lodging industry refers to a group of companies that come up with own, manage and, or operate lodging facilities (Scanlon 2007). Lodging facilities include the motels and hotels which are full serviced. On the other hand, a hotel refers to an establishment that do provide accommodation and catering services to tourists personnel as well as to the local residents in the particular area in which the hotel is located. According Scanlon (2007), hotels provide wide range of facilities such as swimming pools, basic bed and storage for clothing, bath rooms, business center, conference rooms, and childcare facilities among others. This particular paper requires one to design and develop an own hotel. In order to meet the objectives of the paper, I would begin by answering the following questions and considerations:...
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...To Navigate this site BUSINESS PLAN FOR Local Motel, Inc. P.O. Box 100 My Town, AZ. 85900 Joe Smith, Developer & Owner Phone (520) 223-2342 TABLE OF CONTENTS EXECUTIVE SUMMARY . . . . . . . . . . . . . . . . . . . . . . . 3 Statement of Purpose . . . . . . . . . . . . . . . . . . 3 Description of the Business . . . . . . . . . . . . . . . 3 Overall Purpose of the Business . . . . . . . . . . . 3 Specific purpose of the business . . . . . . . . . . 3 Marketing Strategy . . . . . . . . . . . . . . . . . . . 3 Production Process . . . . . . . . . . . . . . . . . . . 4 Management Team . . . . . . . . . . . . . . . . . . . . 4 Objectives of the Management Team . . . . . . . . . . . . 4 Financial Considerations . . . . . . . . . . . . . . . . 5 PRODUCTS AND SERVICES . . . . . . . . . . . . . . . . . . . . . 6 Initial Products and Services . . . . . . . . . . . . . . 6 Motel 5 Features . . . . . . . . . . . . . . . . . . , 6 Future Products and Services . . . . . . . . . . . . . . 7 INDUSTRY . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 What is the Industry-Definition . . . . . . . . . . . . . 8 Market Definition . . . . . . . . . . . . . . . . . . . . 9 Competition . . . . . . . . . . . . . . . . . . . . . . . 9 Major Influences on the Business and the Industry . . . . 9 MARKETING PLAN . . . . . . . . . . . . . . . . . . . . . . . . 11 THE PRODUCTION PLAN . . . . . . . . . . . . . . . . . . . . . . 12 COMPANY STRUCTURE . . . . . . . . ...
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...Mabeza vs. NLRC [G.R. No. 118506 April 18, 1997] Facts: Petitioner Norma Mabeza and her co-employees at the Hotel Supreme in Baguio City were asked by the hotel’s management to sign an instrument attesting to the latter’s compliance with minimum wage and other labor standard provision. The instrument provides that they have no complaints against the management of the Hotel Supreme as they are paid accordingly and that they are treated well. The petitioner signed the affidavit but refused to go to the City’s Prosecutor’s Office to confirm the veracity and contents of the affidavit as instructed by management. That same day, as she refused to go to the City Prosecutor’s Office, she was ordered by the hotel management to turn over the keys to her living quarters and to remove her belongings to the hotel’s premises. She then filed a leave of absence which was denied by her employer. She attempted to return to work but the hotel’s cashier told her that she should not report to work and instead continue with her unofficial leave of absence. Three days after her attempt to return to work, she filed a complaint against the management for illegal dismissal before the Arbitration Branch of the NLRC in Baguio City. In addition to that, she alleged underpayment of wages, non-payment of holiday pay, service incentive leave pay, 13th month pay, night differential and other benefits. Peter Ng, in their Answer, argued that her unauthorized leave of absence from work is the ground for her dismissal...
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...hotel industry is a sector of hospitality business that revolves around providing accommodations for travelers. Success in the hotel industry relies on catering to the needs of the targeted clientele, creating a desirable atmosphere, and providing a wide variety of services and amenities. Managing hotels has grown from its modest roots in providing the bare essentials of lodging into a large, multi-faceted, and diverse industry. (www.wisegeek.com) Hotel-keeping is a cyclical industry that closely follows the nation's economic phases. Wide swings carry the hotel business between peaks of exceptional profits and troughs of outright distress. Hotels are important globally as providing the facilities for recreation and entertainment, meeting and conferences and business transmission. When hotels are essential for the economies and societies are appropriate to transport. Hotels contribute the output of goods and related services which build well-being of their nations and communities. Visitors spend the hotels and contribute the local economies directly and indirectly. When foreign visitors avail the facilities of these hotels the foreign currency is earned through the visitor’s payments. Hospitality industry becomes the source of employment especially for the labors and...
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...Executive Summary Marriott International envisions itself to be the world’s lodging leader. Its mission is to provide the best possible lodging services experience to customers who vary in backgrounds, language, tradition, religion and cultures all around the world. Marriot is committed to environmental preservation through using environment-friendly technology and engages in social responsibility and community engagement. We value our shareholder’s so we will only take steps that will ensure our growth. Most importantly, through our “spirit to serve”, we emphasize the importance of Marriott’s people and recognize the value they bring to the organization’s growth and success. It aims to increase revenues by 9% every year, to increase profits by 5% annually, to gain brand loyalty from their international customers, and lastly, to increase their market share in the lodging industry by 3% within 3 years. Marriott International is ranked as number one in market capitalization and revenues in the lodging industry. In fact, it has been ranked by Fortune as among the “100 Best Companies to Work For.” It has a total of six business segments in its portfolio, namely: the North American Full-Service Lodging Segment, North American Limited Service Lodging Segment, International Lodging Segment, Luxury Segment, Timeshare Segment, and the Synthetic Fuel Segment. It has a deep history, which started way back to 1927 when J. Willard Marriott and his bride opened a 9-seat root beer stand...
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...KELLER GRADUATE SCHOOL OF MANAGEMENT | HOSP 582 – Survey of Hospitality Management | Week 1 Homework | Professor: Eva Smith | 1/9/2016 | | Email address: Halander@gmail.com Chapter 1 1. What is the role of a manager in the hospitality industry? The role of a manager in the hospitality industry is wide and varied. However, the manager must focus on 3 main objectives, namely; a manager must be able to direct the operations of business to achieve goals on schedule, within budget and make a profit. Secondly, a manager must also be able to relate to employees and guests to create a successful work environment and experience for the guest. Lastly, a manager should always make sure that guests feel personally welcomed and everything in the facility is working smoothly. According to our text, “there are three general kinds of hospitality objectives with which management must be concerned: 1. A manager wants to make the guest feel welcome. Doing this requires both a friendly manner on your part toward the guest and an atmosphere of “liberality and good will” among the people who work with you in serving the guest. That almost always translates to an organization in which workers get along well with one another. 2. A manager wants to make things work for the guest. Food has to be savory, hot or cold according to design, and on time. Beds must be made and rooms cleaned. Gaming facilities must be service oriented. A hospitality system requires a lot of work, and the...
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...[pic][pic] E-Commerce Management (Lecturer: Mr Damien Yam) Individual Assignment Assignment Question: Explain how the use of Information Communication Technology (ICT) and E-Commerce has produced competitive advantage to Hospitality Industry Done by: Jane Lim Chiew Ping Submitted on: 19th November 2009 Table of Contents Page 1.0 Introduction……………………………………….. ………03 2.0 E-Commerce Applications for Hospitality Organizations…05 3. Lodging……………………………………………….........06 4.0 Food Industry………………………………………………12 5.0 Meetings and Events………………….……………………14 6. Entertainment/Recreation………………………………….15 7. Airlines………………………………. ……………………16 8. Travel Agents……………………………………………....19 9. Cruise Lines ………………………………………………..21 10. Conclusion……………………………………………….. ..24 11. References………………………………………………….25 [pic] Introduction When most people think about hospitality industry, they have visions of hotels, airlines, cruise ships, restaurants, health spas, and the like, based on their personal experiences. All aspects of the industry are involved in business processes at the operations level. Business processes consist of transactions and interactions with guests or customers, employees and even other businesses. A transaction is an activity such as checking in to a hotel or placing an order in a restaurant. Interactions include the relationships that...
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...OPERA Front Office - Computer Applications Lecture: 1. Hotel - an establishment that provides lodging paid on a short-term basis. 2. Hotel Industry - is all forms of business relating to the provision of accommodation in lodging, food and drinks and various types of other services that are interconnected and form intended for the public service, both of which use the lodging facilities or who simply use the services or the production of certain of the hotel. 3. Types Of Hotel - Hotel operations vary in size, function, and cost. Most hotels and major hospitality companies that operate hotels have set widely accepted industry standards to classify hotel types. General categories include the following; * Conference and resort hotels often contain full-sized luxury facilities with full service accommodations and amenities. * Historic Inns and boutique hotels often contain luxury facilities of varying size in unique or intimate settings with full service accommodations. * Select Service * Limited Service * Extended Stay * Timeshare * Destination Club 4. Ratings and Classification - The star classification system is a common one for rating hotels. Higher star ratings indicate more luxury. Other classifiers use diamonds instead of stars to express hotel ratings levels. The common classification systems include letter grading, from "A" to "F", diamond or simply a "satisfactory" or "unsatisfactory" footnote to accommodation such as hostels...
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...DOMESTIC TRAVEL AUTHORITY | | |Date Prepared: | | | |03/11/2015 | |Name (Last, First, MI): |SMC ID No.: |Tel. / Fax No.: | |SALVADOR, AIMIE |9908469 |(033) 338-4402 | |Position: |Department/Unit/Division: |Coordinator/Contact No.: | |FINANCE ANALYST |SMFI-AIC Finance | | | | |Purpose of the Trip: | |POULTRY AND MEATS AR REVIEW | | ...
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...sub-sector includes the various lodging units of different sizes and standards located both in urban and rural communities. The restaurant sub-sector, on the other hand, includes places that serve food and drinks, be it self-service or full-service. This covers a range of services including fine dining specialty restaurants, fast food outlets, canteens, and food courts. In terms of its contribution to the national economy, the hotel and restaurant industry accounted for 1.35% of Philippines’ 1998 gross domestic product (PHP12 billion in GVA compared to the Philippine’s PHP889 billion GDP during the period) and 1.28% of its national product (PHP12 billion in GVA compared to the PHP931 billion GNP). Moreover, the hotel and restaurant industry employed about 1% (282,142) of the country’s 31,278,000 labor force during the same period. Meanwhile, the National Statistics Office (NSO) in 1994, classified 46,930 firms as belonging to the hotel and restaurant industry, employing a total of 221,954 people. At the time, each peso investment in labor contributed PHP4.40 to the industry’s total output while each peso investment yielded a PHP1.27 contribution to the same. Hotel In general, hotels offer two major types of services: (a) accommodation and (b) dining services. Based on the quality and extent of services provided, location, bedroom, front office/reception, food and beverage, general facilities (service and staff), and special facilities (i.e., business center,...
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...Resort properties are managed by Boardman Management Group (BMG). An alignment of mission statements of both organizations presents a united philosophy to provide a unique and quality experience to guest and day visitors. Board members and top executives believe these objectives can be obtained by focusing on the quality of guest services that meet and exceed the needs and expectations of guest and visitors. Guest service encompasses assistance provided before arrival, during their stay, and upon departure. Staff empowerment throughout the operation provides employees the autonomy to immediately respond to present situation whether to correct a problem, offer special services or acts of kindness. Baderman Island Resort has three full service lodging facilities that provide quality service designed to cater to specific segments of guest based on range of services required. Each lodging facility is managed as a separate hotel and business unit with front of house and back of house departments for room assignment, guest services and food & beverage. Describe the role of guest services at Baderman Island’s three hotels. Baderman Island is the home of three all-inclusive hotels, Baderman Main Hotel, The Tenney, and Melancon Convention Center and Hotel. The role of guest services at the hotels is to “meet the individual needs of the guests” (Apollo Group, 2005). Due to the frequency of guests who speak Spanish and French, management will assign personnel who speak both...
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...Management Science and Engineering ISSN 1913-0341 Vol.3 No.4 2009 Canadian Research & Development Center of Sciences and Cultures 12/20/2009 Http://www.cscanada.org Http://www.cscanada.net E-mail: cscanada.mse@gmail.com; caooc@hotmail.com Issues, Challenges, and Trends, that Facing Hospitality Industry WANG Jin-zhao1 WANG Jing2 Abstract: This article presents findings of issues, challenges and trends that hospitality industry might fact in the year ahead respectively. Top issues that will influence the global hospitality industry in the year ahead include sustainable development calls for green hospitality, labor cost, multicultural issues and higher education. Challenges that facing hospitality include will include operating issues, marketing issues, technological issues and economic issues. Identified ten key trends that, taken together, we believe will shape the hospitality sector this year and for years to come include rapid growth in vacation ownership, integration & globalization, new management. Key words: Issues; Challenges; Trends; Hospitality Industry 1. ISSUES IN HOSPITALITY INDUSTRY 1.1 Sustainable Development Calls for Green Hospitality Going green is a white-hot issue in the hospitality-design industry. People are beginning to look at sustainable solutions in a whole new way. The perception of green has changed; it has gone from a fringe movement to mainstream. As a sign of its sweeping popularity, one of the best attended sessions...
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...business slowed last year and some associates couldn’t get enough hours to qualify for insurance, leaders changed the policy.” (CNN Money, 2011) Getting deeper into Marriott Company background, all the information below will be credited to Marriott Company Profile and Reference for Business websites. History of Marriott International, Inc Marriott International, Inc.--formed in 1993 when Marriott Corporation split into two separate companies--is the world's leading lodging and contract services company. Marriott International has two operating groups: Marriott Lodging, which generates about 60 percent of company revenue, and the Marriott Service Group, its contract services operation. Marriott Lodging manages or franchises more than 1,350 lodging properties under 10 hotel brands worldwide. It also operates more than 30 timeshare vacation properties through Marriott Vacation Club International, and 25 U.S. conference centers through Marriott Conference Centers. The Marriott Service Group includes Marriott Management Services, which...
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...Picking a Career in Hotel and lodging or Food and Beverage Manage Principles of Hospitality & Tourism Assignment 1: Careers in Lodging and Food and Beverage Many people go to college to prepare for careers in either the hotel or lodging industry or the food and beverage industry. For those still preparing in school, now is a good time to think about which one of these will be the right choice, if they are still uncertain. To make an informed decision, a description of what types of jobs an aspiring manager can expect in each industry will be given. In particular, a look at how life differs for the lodging GM versus the food and beverage GM will be included. It will also be helpful to see how each of these industries has fared economically in the recent past, and forecast how they will perform during the next decade. Finally, what each industry can do to attract and retain great managers will be recommended. Breakdown of Lodging Management This type of management position requires a person who is good at being organized and communicating well with all sorts of people. The more able the candidate is at operating efficiently under pressure, the better. This position will demand that the holder can make difficult decisions quicker on their own. This management position can be quite monotonous and require more than 40 hours per week, and some managers have to be on-call every day in case of emergencies. Management positions can be divided into different types that will...
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...Sales Promotion The management does not use enough time or funds to advertise or launch sales promotions, resulting in low occupancy rates. This keeps the cost low for Knaus and the customers but he relies on his customers to find the motel as they go towards the resort area. There are no signs that indicate the location of the motel except for the two signs in front of his motel. According to the U.S. Small Business Administration (n.d.), signs are an inexpensive and effective form of advertisement that works every day of the year. Without a sign, potential customers of the motel will pass by without knowing about the business’ existence. Customer-Centric Culture The current culture of the motel is not customer-centric, resulting in few online reviews and low occupancy rates. According to Anderson, there are an increasing number of customers that utilize online reviews before making a purchase. Furthermore, he found that there was a positive relationship between the cumulative impact of user reviews and the overall hotel performance (2012). Gustavo (2013) suggests that online review sites such as TripAdvisor can be a “strategic tool in the relationship with the consumer by ensuring a privileged and efficient means of communication and information management.” Although customers generally leave positive reviews for Peaceful Rest Motor Lodge, there are not enough. This may deter potential customers from booking a room. Lack of Recreational Facilities The motel does not...
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