...Masking Poor Communication The article titled ‘Close Relationships Sometimes Mask Poor Communication’ in the Health Day News of January 24th 2011, the concept of closeness-communication bias got brought to light. This is the phenomenon whereby, an individual assumes that the friend or other close person understands something they are saying without giving them all the details. They assume that they already know what they mean in their communication, and hence there is an understanding of unsophisticated gestures appropriately. It is simply the overestimation of the quality of communication between two people who are used to being together. They tend to assume that their perspective in communication gets shared with the partner and hence the message will be easily understood without further elaboration. According to Sole, in order “for communication to be effective, the message must have the same or similar meaning to both the sender and the receiver” (Sole, 2011, Elements of Interpersonal Communication, Feedback, par. 1). When it comes to communicating with a stranger, the individual could be more careful on how they communicate because they are aware there could be differences in their viewpoint. This is true to some extent. One tends to expect a friend to understand them better when a certain gesture or use of the phrase because, maybe, it had been earlier used before. Thus, it is expected of the partner to be conversant with the phrase. This might not always be the...
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...Personal and Professional Health Care Communication Paper HCS/350 August 8, 2011 Personal and Professional Health Care Communication Paper Health communication is defined as any form of human communication that employs the process of assessment, delivery, or evaluation of health care and optimizes individual decision-making processes that affect health (Northouse & Northouse, 1998). It links the fields of health and communication applying concepts and theories that promote personal and public health. In the community, health communication improves the public health information infrastructure and facilitates clinical decision-making while building health skills and knowledge. As an essential component to improve patient understanding, health care communication further establishes a line of communication between health care professionals and patients that influence the outcome of care and health wellbeing (Nelson, 2011). Effective Personal Health Care Communication Effective communication between patients and health professionals is challenged by personal experiences, attitudes, and values, which influence patient comprehension and ability to absorb health-related issues. Whereas ethnic and cultural backgrounds influence personal understanding and expectations, they also generate the increased risk of low health literacy. Poor health knowledge increases the likelihood of noncompliance with medications and treatments furthering the patient’s disadvantage of comprehending...
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...Part 1: Discuss the difficulties that can occur if communication with patients isn’t clear. The “use of medical jargon leads to poor communication between physicians and patients, and consequently leads to ineffective medical care”. Federal and state officials are now pushing healthcare professionals to use simpler language to communicate medical advice to patients. Each patient understands and learns things in different ways, you have to break down the complexities of medical science into something that that patient can understand, you have to modify your explanation depending on that patient. You can give them pamphlets, websites, and try to draw them a picture, and get a translator to help the patient to understand what you are trying...
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... | |☐ System is disconnected from other departments. | |☑ Too much manual intervention in the business process. | |☐ Required information is not always available. | |☐ Information retention is inefficient or non-existent. | |☐ Poor use of available information technology resources. | |☑ Insufficient use of database technology or tools. | |☐ Poor communication. | | | |How could a proper database system and subsequent tools serve to improve the issues this department is having? (short answer) | |...
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...Business studies Teamwork is a task or work that is done by several associates or a group of people within an organization where each member share ideas but all assist in final decision -making. Question1 Factors that contributed to the poor performance o f the advert team are; lack of communication-this advert team had a problem of communication. The team leader Conner assumed that his idea was perfect for the advert. Conner did not consider the ideas of the other team members a fact that led to poor decision making. Lack of direction-the organization team manager offered no directions to the team concerning the case. He assumed that the team was perfect and had all the skills that the team required on the advert. Therefore, the team with the wrong direction handled the case. Fear-apart from the team’s leader, other team members feared to share their ideas and thus agreeing on one person’s idea, which after all turned out to be a wrong one that led to poor performance and did not satisfy their clients. Question2 The group phenomenon that were dominant in this adverts team decision making was that the team had a group pressure that came from their leader, which led to a problem of groupthink. Through nominal group technique, the team would have developed an open discussion where all members would have shared their ideas in order to reduce sub-optimal decisions in the case. After sharing and discussing their ideas the technique would have allowed the members...
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...Resolving Workplace Conflict Resulting From Poor Communication Hira Qazi University of Maryland University College Abstract The paper discusses the impact of poor communication in the workplace and the preventative and conflict resolving approach that can be adopted to reduce the occurrence and impact of such conflicts in working relationships and productivity. A workplace witnesses a diverse background with individuals having different personalities, values, perception, which affects the way they approach work and problem-solving. Managers must address conflict by helping employees find mutually agreeable solution and create an atmosphere which allows them to continue working together effectively, while helping the company to achieve its realistic goals. A workplace is a microcosm where people with different values and beliefs come together to get things done. When people having different attitudes, perceptions, and ideas are working together under one roof, a personality clash can cause conflict to arise. Among the many leading causes of workplace conflicts, lack of communication is the most common trigger force. Poor communication can lead to misunderstandings, disagreements, and hurt feelings. Workplace conflict can strain working relationships and can turn into a challenging situation affecting both employees and managers. When a conflict is not promptly addressed by leadership, it can make the situation worse. Such tensions in working relationships can sabotage...
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...Apple, Inc. A Case Study in External Communication Executive Summary Background: On June 25, 2010 Apple released the iPhone 4. With its sleek, new, stainless steel frame design, thousands of people rushed to buy Apple’s latest gadget. Apple and its partner carriers received 600,000 pre-orders for the iPhone 4s in the first 24 hours, making it the largest number of pre-orders Apple had received in a single day for any device up to that time. By the end of the month, Apple had sold over 1.7 million iPhone 4s’. Not long after the release, customers began to report antenna issues with the phone. They said that if they touched the antenna located on the outside of the phone or gripped the phone too hard, they would lose reception and their phone calls would drop. With such high demand for the iPhone 4, one would think that Apple would have ensured their product was as up to standard as possible before making the big release. Unfortunately, this was not the case and they were not prepared for such a large retaliation from the iPhone 4s users. Apple was then faced with the challenge of having to address the issue to the public. From the result of the public address that Apple issued, two things are certain: 1. Apple was not prepared to deal with such negative feedback from their customers 2. Apple’s public relations or communications team did not handle the situation correctly. They lacked some very basic communication skills and therefore failed to please...
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...PROBLEMS AS A RESULT OF POOR COMMUNICATION By Daniel Wachira Elias Ochieng Enock Onyango Odhiambo Flavia Nasambu Okanya James Etyang Janet Murugi Margaret Keyum Mohammed Godana Muchira Muchiri Nicholas Ruttoh Sharon Njoroge A Case Study ABSTRACT Communication is a two way process that involves sharing ideas, information, and messages amongst individuals using a specific media or channel. Communication is deemed incomplete without a feedback. Communication includes verbal and nonverbal communication (such as facial expressions, body language, or gestures, visual communication such as the use of images or pictures, such as painting, photography). Communication is a vital part of personal life and is also important in business, education, and any other situations where people encounter each other (Encarta, 1998). Organizational communication is largely focused upon building relationships, or repeated interpersonal interactions, with internal organizational members and interested external publics. For organizations to be successful they must have competent communicators. This case study is an attempt to bring forth, analyze and compare different aspects of workplace communication. It focuses in communication which is considered a significant factor for an organization‘s internal and external progress. It is a study on literature, which aims to link the literature findings with a real case of a company which lacks effective organizational/workplace communication. In the end, it proposes...
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...Communication The literature of the past decade draws focus to the need to moderate the observed rise of communication in a virtual setting with physical, interpersonal communication. In reflection on my and my team’s experiences, communication was more effective in Everest 2 than in Everest 1 with one exception to the rule. The findings infer that online interaction undermines the communicative process by fostering the disinhibition effect, unethical communication and filtering. Although they also point out that virtual communication can help clarify decision making by diffusing emotional cues. This analysis seeks to clarify these facets of communication and apply them to the issues in order to draw conclusions to help improve my and my team’s approach to team-work. The disinhibition effect refers to the propensity of individuals to disregard social conventions, act impulsively and exercise poor risk assessment where personal interaction has been removed. It negatively affects the communicative process because it distorts meaning by removing interpersonal consequences. This effect was manifest in our team prior to commencing Everest 2. A team member was unresponsive, after prompting within the course guide lines the member attempted Everest 1 but failed to attend Everest 2. I didn’t individually pursue the member so the disinhibition effect is more relatable through the team’s experience. Moments prior to Everest 2 the team members vehemently pursued the absent person...
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...Module 4 - Impementing technology Implementation Problems * Barriers to technology transfer... * Problems in the implementations of technology development projects... * Technology development project problems * Understanding costs, risks, benefits... * Understanding the application... * Lack of appropriate measures of progress... * GO/NO-GO decision making... * Communication... * Management commitment... * Slipping schedule... * Problems in implementation of developed process technology... * Developed process technology project problems * Resistance to change... * Logistics... * Inadequate resources... * Lack of appropriate measures of progress... * Communications... * Preoccupied with existing operations... * Slipping schedule... Barriers to technology transfer... Technology implementation is fraught with problems. On one hand there are a number of factors encouraging technological change. The potential benefits of the technology itself and the evangelistic endeavors of the technology experts push for change. The needs and frustrations of the user can provide a "market pull". However, these factors must have enough energy to break through the barriers to technology transfer that form a wall of resistance to change. The more that can be done to reduce or eliminate the barriers to technology transfer, the greater chance that the energy provided...
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...A. Executive Summary Within this report is an analysis of Perfect Pizzeria’s existing situation in relation to its operating environtment. A brief introduction will be given on Perfect Pizzeria existing condition so as to have an overview of how wel the company is doing. The group has adopted 3 perspectives to identify the problems encountered in Perfect Pizzeria, namely; Planning and Controlling, Job Design and Managing Conflict. After the identification of problems, recommendations base on individual implications will be given to tackle them so as to resolve or minimize it, improving the present condition of the company. A. Introduction While the planning function provides direction, the controlling fuction adds the vital regulatory element, allowing managers to monitor performance and take corrective action when needed. Conflict too, needs to be both controlled and managed. (Batrol, Martin, Tein, Matthews, 1998, page 640) The lack of planning and controlling often result in differences in perceptions and goals. In the case of Perfect Pizzeria, it had shown a perceived difference between managers and staff, resulting in conflicts. (Bartol, Marting, Tein and Matthews, 1998) Conflicts can be constructive as well as destructive, but if it is left unmanaged, it may result in dysfunctional effects on an organization and it’s people. To curb this, there must be good planning on the part of management. One subset of planning is in the area of Job Design. Proper...
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...“It is believed that one of the failures of the previous government was that effective communication with the people; with reference to the present economic crisis did not take place. Comment on this and suggest ways that the former government could have communicated the situation more effectively.” “Communication is the process of transmitting information, ideas and opinions from one person to another. It involves sending messages to a target person and receiving feedback that the massage has been understood and acted on.” 1 Communication could be informing your sub-ordinates about their performance, telling them about the new objectives of the company and giving direction to employees about their work. These are all examples of communication. “Poor communication is the inability to convey your message to the other person or a group. In an organization, poor communication leads to de-motivation of employees.” 2 Poor communication was clearly evident from the previous Government. Fianna Fáil and The Green Party failed to communicate with the public and the opposition parties the crisis we as a nation were facing. We were aware of a down turn in the economy with house prices dropping and people signing on the live register everyday but the Government tries to “pull the wool over our eyes” when it came to knowing the actual facts, “Anglo Irish Bank”. “We’re taking unpopular decisions because they’re necessary in the national interest,” Mr O’Dea said.”But we don’t...
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...Indicators are all apart of the performance management agenda. Metrics and goal objectives include proposed staffing and driving affective productivity and top quality. These are formulas that make the wheels turn within the distribution environment. The foundation for performance management system is performance measurement. In order for performance measurement to be done successfully, managers must have good answers to both questions “Why?” and the “What?” Problem Statement Productivity has suffered as a result of involuntary terminations, ineffective strategic planning, and economic downturn. Many executives find that strategic planning is key yet very challenging because if not done properly it may act as a barrier to good decision making. The decision not to fill vacancies and instead move the employees around from other shifts had the thought behind it of getting the same or more work done with less. Unfortunately this created gaps in quality and productivity. The primary issue consists of the lack of proper staffing needs to meet daily volume goals. This was a key result of ineffective managerial planning and the lack of effectively communicating various operational issues. This in-turn escalated the use of overtime and utilizing of “Temp” assistance which also...
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...After reading the article “Close Relationships Sometimes Mask Poor Communication” I was shocked by the information that was given, the article addressed some important issues about relationships and how when we are communicating with our spouse, lover, or fiancé we automatically assume that there is a mutual understanding. Statistics shows that most of the time we find ourselves upset because we didn’t get the right information passed on or that our partners have poor listen skills, which brings forth fights among partners. Proper listening is more important in any communication. People who have close relationships often find that they feel as if they communicate with one another better than they actually do. Because they spend such a great amount of time together, they can become accustomed to one another, and not take the time to truly think about, and consider the feelings or thoughts that may be running through the other person’s mind. Your spouse expects you to understand them better than anyone else, but the statistics show that accuracy rates between couples and complete strangers are strikingly similar. This leads researchers to believe that due to the familiarity that occurs within households, and between people of intimate relations, a misunderstanding of communication begins to develop that many of us miss, or do not want to realize exists. It is easier and possibly more conducive to our relationships and our lives to believe that we always understand...
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...Canadian are facing hostile work environment that employees that are dealing with hostile workplace. They are developing stress and unproductive work environment because of this hostile workplace, due to bad management, poor training and conflicting personalities. There are many causes that make the workplace a hostile place in Canada. The first immediate cause of a hostility workplace is bad management. For example, management that is unqualified they can’t guide, control employees making the workplace respectable environment. Also, if employees that have unqualified management can cause confusion if their communication aren’t good. The respect for management will fall if communications aren’t good between employers and employee. In additions,...
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