...Decision Making Analysis Discussion Summary Marcus Alexander Team B discussed the decision making that the CEO of Xerox had to perform in the beginning of her tenure in order to get the company to where it is today, stable and competitive. I think that we all agreed that when she first took the position that she had to make some tough decisions by cutting departments which in turn meant cutting jobs which is always going to be a hard thing for any manager to do within any company. In the state that the company was in when the CEO took it over hard decisions had to be made in order to keep the company out of bankruptcy. She closed down the desktop printers division and focused on the commercial printers to give the company a boost in sales and it worked. Fast speed color printers are something needed in almost every company, Xerox just has to stay competitive with HP and Brother in order to keep the company running in the right direction. We also found it very interesting and noble that the CEO keeps the company to have a family fell to it. At sometimes one of the team members felt that this could be a downfall due to keeping a family orientated environment would cause a manager or anyone with an authoritative position not want to make the tough calls when needed closures, layoffs etc. The team also found it interesting that a former CEO that had left the company had been asked to come back and basically handpicked Anne Mulcaly to be his successor. It turned out to be...
Words: 365 - Pages: 2
...to Make Tough Ethical Calls”. They both want to tell the truth and they want to protect their companies, their investors, their employees, and their own livelihood. Neither Mr. Nash nor the CEO conducted a through examination of the problem they faced. I believe the decision to remain silent made by both Nash and the CEO to be short sighted, based solely on short term profit, and would not have been the route I would have taken. Given the same set of circumstances Nash faced, I would have applied the RDCAR framework discussed in our lecture- acknowledged the problem, assembled information, performed a thorough evaluation of the information and situation, supported an ethical resolution internally and reflected on the results of the outcome before making a recommendation to management. Nash correctly recognized the ethical predicament he was faced. He learned that toxic waste was seeping into the ground of the property that his company needs to sell in order to delay becoming bankrupt. He is conflicted between remaining silent and closing the sale immediately. Remaining silent will help his company stay solvent which in turns results in people (including himself) remaining employed. While speaking up and informing Fledgling about the toxic waste could delay or destroy the sale his company desperately needs to return to positive cash flow. Nash failed to discover any further facts that could have assisted his decision making process. I would have created a team made up...
Words: 795 - Pages: 4
...I always thought playing a field hockey game with a sprained ankle was tough, or remaining in the game after getting hit in the elbow with a pitch; that is until this past weekend. Saturday afternoon, I learned what toughness really is, in the form of Navy SEAL Marcus Luttrell. The 120 minutes I sat in the theater and watched Lone Survivor taught me not only the true definition of toughness, but about brotherhood and loyalty to those around you. Lone Survivor is the tale of four Navy SEALs, who as part of operation Red Wings were dropped into the mountainous region of Afghanistan to do surveillance and ultimately eliminate the leader of a pro-Taliban group, who was responsible for the recent killing of a group of marines. The film begins where all SEAL life begins, BUDs training and hell week. Although the glimpse into the training of the seals was brief, it opened the window into just mentally and physically tough America’s ultimate warriors are. From the repeated exposure to ungodly cold water, the team boat carries to the tactically operations; these men are tested every which way possible. We are introduced to our four main characters: Marcus Luttrell, Mike Murphy, Matt Axelson and Danny Dietz, as the group is experiencing the all too common down time between missions. Very quickly the action heats up as the four are briefed on their mission and begin preparations. The mission begins routinely enough as they are dropped into the mountains and hike their way to the...
Words: 1617 - Pages: 7
... Someday, and that day may never come, I'll call upon you to do a service for me. ~Vito Corleone Uttered in the iconic rasp of Marlon Brando, the words of Vito Corleone illustrate how he creates a loyal community among those he has helped. Moore says, "By granting these favors and helping people with their problems, Vito Corleone is building a network of influence—relationships that may or may not deliver a specific or quantifiable return, but all which serve to strengthen his power base and which have the potential to be reciprocal in the long run." Moore says building strategic partnerships enables companies to work through challenging markets and fast-track overall success. "As a CEO, I see it as part of my job to be a super connector, networking with the technology and investment community without an expectation of reciprocation. Partnerships forged through time, trust, and mutual benefit—such as those Axcient has built with HP, Ingram-Micro, and a vast network of service providers and resellers—are the types of community relationships that bring about the greatest returns." 2. Hold people accountable. What's the matter with you? I think your brain is going soft. ~Vito Corleone The Godfather reminds us of the importance of being tough when necessary. "As soon as Vito Corleone allowed a few moments of weakness to be seen by his enemy, they attempted to assassinate him. And it was largely because of failures of his team," Moore observes. "In business, accountability...
Words: 730 - Pages: 3
...institutional cleaning industry. While this is the goal of the company, we are aware that this new corporate merger has facilitated the need not only to create a new corporate image for both companies, but also a restructuring of the sales team. As a result of the merger, human resources are now in the difficult position of terminating employees. This is one of the most difficult processes in a corporate merger. But we believe that forecasting the future of the company means getting the right people with the right set of skills together at the right time, which is right at the beginning of the merger. This is where workforce planning comes into play. Developing an understanding of everything possible about the internal and external environment and how those factors will affect our current and future workforce is key to the future of the merger. It is about understanding the makeup of our current workforce and the necessary skills, capabilities and aptitudes that will be required to achieve business outcomes in our current and changing environment. It is about assuring that we link our human resources strategies with business outcomes and that our workforce plans reflect those initiatives/ strategies and provide our managers with a framework for making informed...
Words: 1732 - Pages: 7
...• Working with difficult people: Identifying Difficult People • Elements of a cohesive team • Leading teams: Fostering Effective Communication and Collaboration • Effective team Communication • Customer service over the phone Basic Presentation Skills: Delivering a presentation In this module you are basically learning techniques on how to deliver presentations accurately and professionally. One of the first things to overcome is stage fright, once you recognized the phases of stage fright you can overcame any remaining fears by using relaxation and visualization techniques, shifting your perspective, controlling your behavior, and simply being yourself. Two important components of presentations are verbal and nonverbal skills. Using gestures and movements engages the audience and helps you emphasize certain points you want to make. Avoid distracting behaviors such as fidgeting, and use facial expression and eye contact to communicate friendliness and confidence. Another aspect of giving presentation is being able handle audience questions. Invite questions by using transition statements or proposing a topic you might want to elaborate on. Be careful when addressing each individual, don’t change characters when taking questions or be dismissive of people’s opinions. You should not be afraid to admit that you don’t know the answer to a question and be prepared to deal with tough or relentless questions from one questioner. Working with difficult people: Identifying...
Words: 1018 - Pages: 5
...UVA-OB-0705 MAKING THE TOUGH TEAM CALL (A) Gudrun Dammermann-Priess was stunned after this latest round of project presentations. In the nine years since the international management program (IMP) began, she never had a project so bad that she considered not allowing it to go forward. With only six weeks until the final project deliverable in mid-May 2000—a 15-minute presentation in front of 100 top executives at Continental A.G., including the chief executive officer (CEO) and at least four other members of the Vorstand—the software team project was a potential embarrassment in a very high-stakes environment. The CEO’s concluding remarks from the previous year’s IMP–1999 echoed in her ears. “I would like all my top managers to take notice. If only your presentations were as good as those we have seen this afternoon.” The IMP program had risen substantially in stature and useful strategic output over the last several years, and the risks of presenting a poor project were, for Dammermann, acutely felt. Literally from the very first module of IMP–2000 in November 1999, when teams were put together and matched to mentors and projects, the three members of this project were in complete disagreement about almost every aspect of the project and its development. They disagreed on what the mentor wanted them to accomplish and how they might begin to approach answering the key questions. Furthermore, even though there were some personal interest overlaps, the styles of two team members mixed...
Words: 4631 - Pages: 19
...Self-Assessment on Goleman’s Leadership styles and EQ model MBA XXXX – Leadership Effectiveness By XXXXXXXXXXX Self-Evaluation on the Goleman Leadership styles: One of the key qualities of a leader is the ability to adapt to adverse and challenging situations. During the initial phase of the project that I was leading, many employees new to the organization were added to my team. I had to show authority and create a sense of vision and purpose that would tie up well with the tasks that they were assigned. One way to do that is to give them enough flexibility and decision rights that would aid them in doing a better job. Immediate feedback on the tasks performed created accountability and I took enough pains to constantly praise the team for tasks that were performed above expectations. The challenging change was quickly turned into a favorable atmosphere in which the team thrived. They enjoyed working towards a common purpose. One other attribute that a leader should develop is the ability to help co-workers and coach them to success when they are struggling. There was a team member who got a really low performance rating and was down emotionally unable to find ways to improve. Since I had worked with him for some time, I helped him understand his unique strengths and weaknesses and how well he can tie them up with his personal and career ambitions. I encouraged him to think long-term and gave him challenging assignments and tasks where he can prove his worth. I made...
Words: 2204 - Pages: 9
...Land surveyors when going out for their day of surveying may have to track up and down hills and rough terrain. Being a land surveyor is tough and carrying all the heavy equipment through the tough terrain calls for being in shape and dedicated enough to want to travel over the tough terrain that the crew might come across. When going out on these adventures some may call for 40 plus hour weeks with nothing but traveling by foot and doing a lot of standing and moving heavy equipment. The biggest issue is going to be are you as a land surveyor going to be in the best physical shape to carry out the mission day in and day out. Being a land surveyor is one of the toughest jobs working for the state because of all the consistent...
Words: 1870 - Pages: 8
...important role of organizing and developing a team to get the most impactful benefits while working cohesively towards a focused objective, one should look at the military as a fundamental example. Armies have been around since the early beginning of mankind, far before any corporate businesses existed. The business world and the military have gone through various advancements and changes throughout history. Today, both need to be ready for any type of obstacle or unpredictable enemy, and need to have the tools and development skills to build a team environment of readiness and commitment. Both business world and the military face uncertainty in their fields, and this is why it is so important to have a strong emphasis on team development in order to be prepared for the battle or competition in front of them. The militia has been looked at for decades by top business and leaders as a handbook of to succeed in development. There are four primary lessons that will be discussed in order to compare and show different tools adaptive mangers should learn from the military. Firstly, it is important for leaders of undeveloped teams to create a unique and personal link to strengthen the bond and trust between manager and follower. This becomes especially critical during challenging times as it will be crucial to ensure that the team members all have similar mindsets, and recognize that their personal needs are not the most significant parts of the team. An example of this is the military’s...
Words: 733 - Pages: 3
...employee morale, it is critical to take a look at the current state of the office. Once this is assessed, different approaches of how to increase employee motivation and self-motivation should be developed. Finally, after the details of how this can happen, a line of attack will take place that will explain exactly how management can motivate employees and encourage employees to self-motivate themselves. The organizational structure of Quality Support Coordination, Inc. has the chain communication. The office is split into the different waivers. Every waiver program has a supervisor. Two of the waiver programs have more than one supervisor. Each case manager has 35, 50 or 60 consumers. All case managers have to make monthly phone calls to each consumer and physical contact every quarter. Comprehensive plans of care are to be completed each year for every consumer so that he or she can maintain their services through the state. It is obvious that...
Words: 770 - Pages: 4
...1.Perception is the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment. The perception is important bcs – people’s behaviour is based on their perception of what reality is, not on reality itself. The world as it is perceived is the world that is behaviourally important. Why We Study Perceptions • We study this topic to better understand how people make attributions about events. • We don’t see reality. We interpret what we see and call it reality. • The attribution process guides our behaviour, regardless of the truth of the attribution Factors Influencing Perception • The Perceiver • The Target • The Situation When an individual looks at a target and attempts to interpret what he or she sees, that interpretation is heavily influenced by personal characteristics of the individual perceiver. The more relevant personal characteristics affecting perception of the perceiver are attitudes, motives, interests, past experiences, and expectations.Characteristics of the target can also affect what is being perceived. This would include attractiveness, gregariousness, and our tendency to group similar things together. For example, members of a group with clearly distinguishable features or color are often perceived as alike in other, unrelated characteristics as well. The context in which we see objects or events also influences our attention.This could include...
Words: 2284 - Pages: 10
...sales teams, Medical Science Liaison Services, Specialty Medical Staff Recruitment Services, Business/Marketing plan design and Telesales options for the small to medium business. Additionally, we provide Multiple Healthcare Marketing and Specialty Recruitment Services . Virtual Marketing has a reputation for excellence and flexibility and a unique ability to customize solutions to fit product needs and client budgets. * Dedicated Field Sales Teams Virtual Marketing's Dedicated Field Sales Teams provide a turnkey solution for companies that need additional sales representatives but are unable to increase their permanent headcount. Our Dedicated Field Sales Teams work exclusively on behalf of one client. The entire team can be viewed as a flexible resource, dedicated to that company, that can be deployed whenever and wherever business opportunities dictate. Virtual Marketing's Dedicated Field Sales Teams are custom-designed following each client's unique specifications including representative profile, training program, management direction, IT platform, and incentive plans. All of our dedicated field sales programs give clients the option to transfer all or part of the sales team to their own employment during or upon completion of the contract. * Shared Field Sales Teams - Virtual Marketing-Share Our Virtual Marketing-Share teams offer clients national product representation targeting specific, clearly-defined audiences. These syndicated sales teams allow...
Words: 1025 - Pages: 5
...Information Technology industry since 1993, when I was recruited to the classified electronic surveillance unit of Israel Defense Force (IDF). Since I've advanced to management positions in a very early stage of my professional career (at the age of 19 I've already finished the IDF Technical Officers course and was positioned as a Team Leader commanding 8-10 network professionals and computer technicians), it was a natural step to continue my career on management positions in the industry after my release from the active duty at 1997. I started my civilian career as an Information Systems Manager at Mobile Solutions Ltd., a dynamic Ireland-based start-up company developing various hardware devices for mobile satellite antenna’s technology. During my military service I've come to realization that in order to be a successful manager in high-tech industry it isn't enough to have excellent technical expertise: in fact, I would say that technical capabilities aren't the most important ability of a technical manager. For instance, my team and another team in our military unit were competing about certain extremely interesting and well-funded technological project. The teams offered different technical...
Words: 2709 - Pages: 11
...Summary of Call into the wild Chapter 1 Buck, the protagonist of the story, gets introduced to the reader. Even though he’s a dog, it seems that he’s sentimental. Judge Miller is his owner. They live in a big house in Santa Clara Valley, California where the weather is very sunny. Judge Miller is wealthy. One of Judge Miller’s gardener’s, Manuel, steals and then sells Buck because he needs to feed his family. A man with a red sweater buys Buck. He doesn’t treat Buck well, beating him, and soon Buck lives under ‘’the law of club’’ . He’s later sold to two French-Canadian men, Perrault and Francois. Contrary to the man with the red sweater, they treat Buck rather nicely. They travel northward, where Buck sees snow for the first time. Chapter 2 In the second chapter Buck gets to know ‘’the law of fang’’. Buck is also adapting to the snowy landscape, where he will be at for a long time. He’s part of a group of sled pulling dogs which is lead by Perrault and Francois. The owners require discipline from the dogs. In the group Buck isn’t the alpha dog, but another dog called Spitz. Spitz is cruel, and laughs when a group of huskies attack one of the dogs called Curly. The rest of the dogs are Solleks, Joe and Billee. Solleks is described as introverted and is also blind. Joe is kind of evil and Billee seems like a he’s a nice friend. Buck is getting stronger while adapting to the tough landscape and his surroundings. Chapter 3 The group of sled dogs get hurt by a flock of...
Words: 725 - Pages: 3