...Group Collaboration and Web 2.0 Applications: | Knowledge sharing/retention, innovation and talent management | | | | [Type the author name] | 8/16/2009 | | Instructor Background Affiliated Computer Services, Inc. (ACS) is an outsourcing company for business process outsourcing and information technology services and has more than 70,000 employees worldwide. ACS has three divisions: IT services, Government Solutions and Financial and Accounting Services (F&A). The contractual agreements between ACS and the clients are not uniform. Each contract has specific Service Level Agreements (SLA) that ACS must perform. In the event that the SLA of the contract is not meet on a monthly basis then financial penalties are assessed according to the contract. The Mission Statement describes to goals of the company. The following two excerpts from the Mission Statement are an important to the success of ACS in providing exceptional service to the clients: We will design innovative solutions to meet our clients’ business requirements and deliver only the highest quality of service. We will marshal talented, committed people and create an environment in which they can grow professionally through their achievements. In addition to the Mission Statement, the core of the ACS culture is referred to as the Hustle Principle. The Hustle represents a “can-do” attitude. In essence, the Hustle Principles require above average individual and team performance, dedication...
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...Chapter 2 Global E-business and Collaboration Management Information Systems Chapter 2: Global E-business and Collaboration Learning Objectives • What are business processes? How are they related to information systems? • How do systems serve the different management groups in a business and how do systems that link the enterprise improve organizational performance? • Why are systems for collaboration and social business so important and what technologies do they use? • What is the role of the information systems function in a business? 2.2 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 2: Global E-business and Collaboration Business Processes and Information Systems • Business processes: – Flows of material, information, knowledge – Sets of activities, steps – May be tied to functional area or be crossfunctional • Businesses: Can be seen as collection of business processes • Business processes may be assets or liabilities 2.3 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 2: Global E-business and Collaboration Business Processes and Information Systems • Examples of functional business processes – Manufacturing and production • Assembling the product • checking the product for quality – Sales and marketing • Identifying customers • selling the product – Finance and accounting • Creating financial statements • paying creditors – Human...
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...Lille Nord de France, Lille F-59000, France a Universite Artois, LGI2A, Bethune F-62400, France Abstract This paper analyzes supply chain crisis, the main blockage to effective supply chain collaboration. The research question of this article refers to how the two collaboration concepts (vertical and horizontal) in supply chain can be influenced in practice by potential risk factors. This research proposes five alternatives for a good collaboration: Information sharing collaboration, Decision synchronization collaboration, Incentive alignment collaboration, Resource and skill sharing collaboration, Knowledge Management collaboration. After a thorough research and detailed discussions, the authors identified 16 risk factors most present in literature. The research methodology was combined with the application of the analytic hierarchy process (AHP). © 2014 The Authors. Published by Elsevier Ltd. Open access under CC BY-NC-ND license. © 2014 The Authors. Published by Elsevier Ltd. Selection and peer-review under responsibility ofof SIM 2013/12thInternational Symposium inin Management. Selection and peer-review under responsibility SIM 2013 / 12th International Symposium Management. Keywords: collaborative supply chain; risk factors; vertical and horizontal collaboration; analytic hierarchy process 1. Introduction Growth in world trade and corresponding movements has led companies to capitalize on global sourcing opportunities in supply chain and going...
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... New Models of Collaboration for Public Service delivery Abstract Foreword Public Service Delivery Defining Collaboration Critical Success Factors of Collaboration for Public Service Delivery • First Dimension: Political, Social, Economic and Cultural Environment • Second Dimension: Institutional, Business and Technological environment • Third Dimension: Partners' Objectives and Characteristics •Fourth Dimension: The Collaboration Process • Fifth Dimension: Models of Collaboration • Performance of the Project and of the Collaboration Model Curent Status of Collaboration in Selected Countries References print html versionPrint Chapter (html) print pdf versionPrint Chapter (pdf) > SEARCH: This Publication Critical Success Factors of Collaboration for Public Service Delivery Fourth Dimension: The Collaboration Process The collaboration process develops in stages that each require the presence of specific conditions to ensure success. At each stage, the collaboration process evolves in such a way as to ensure a negotiation / decision / action / evaluation process that takes into account the degree of project completion and the evolution of relationships among partners. Each stage completed within the collaboration project contains its own risk or success...
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...8 Vertical Collaboration in the Supply Chain Sanda Renko Faculty of Economics & Business University of Zagreb Croatia 1. Introduction Supply chain is a research area which has attracted the attention of many researchers for more than 20 years (Mehrjerdi, 2009) due to costs and time involved in managing materials, information and financial flows from the point of origin to the point of consumption. The simplest definition of the supply chain suggests (Waters, 2003) that it consists of series of activities and companies that move materials through on their journey from initial suppliers to final customers. On that journey each company somehow is adding value to the product. However, due to an increasing competition on the market and due to more demanding and more sophisticated customers, the picture of supply chain is getting more complicated. If we take into consideration that many companies have crossed their borders and have included some geographically separate operations into their supply chain, it is very difficult to successfully integrate and to manage all related activities. In the praxis, it is normally that every company is working for its own benefit resulting in duplicating effort and reducing productivity, lowering efficiency, higher costs and decreasing the level of customer services. However, environmental uncertainty expressed through shortening product life cycle, expanding product proliferation, and more demanding customers requires from...
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...assigned to integrate strategies that will help generate the profit needed in regard to its call center. Contained in this paper is the strategic plan created by the team to aid in team and management collaboration, training programs, and tactics in identifying and minimizing conflict within teams. Presenting the Operational Change Before the team creates a strategic plan, management should not inform employees of the change because this may create problems among the employees. They may think jobs are at risk or the company is closing. After the plan is created, management should provide employees with details of the plan that affect them. These details will include the organization’s mission, how it intends to fulfill that mission, and the plan to train employees and provide them with the tools needed to perform effectively their tasks during and after the operational change. Training of Multiple Audiences Training provides education, raises awareness, opportunities to prevent fraud, improve ethical practices, and increases short and long-term company profits. The training plan is designed to maintain the following principles (Robbins & Judge, 2011): • Training goal – training managers will design curricula to help achieve effective communication, collaboration, and conflict management...
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...Research Paper: Enterprise Collaboration Systems Introduction Enterprise Collaboration Systems or ECSs are systems that create team and workgroup collaboration. They enhance communications, productivity and provide support in business operations. Some basic examples of ECSs are e-mail, chat, and videoconferencing (O’Brien & Marakas, 2011). As we dive into this research paper more detailed explanations will be made of what the systems are and how they help organizations collaborate and enhance quality of work. ECSs also include applications that are sometimes called office automation systems, which are systems that create workflows to get rid of paper and create a smoother experience for users (O’Brien & Marakas, 2011). Organizations have many systems and ECSs are not ones to be left out. Information systems perform three vital roles in business firms. They support organization’s business processes and operations, give users more valuable information to help with good business decision making, and create strategic competitive advantages. Information technology, with the help of the Internet, provides us with the avenues to communicate ideas, share resources, and coordinate our cooperative work efforts. The goal of ECSs are to enable us to work together easily and effectively by helping us to, communicate, by sharing information with each other, coordinate, by helping us organize our work efforts and use of resources, and collaborate, by helping us work together cooperatively...
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...Dissertations from the International Graduate School of Management and Industrial Engineering, IMIE No.93, Licentiate Thesis Linköping Studies in Science and Technology Thesis No. 1180, LiU-TEK-LIC 2005:35 Logistics Collaboration in Supply Chains – A Survey of Swedish Manufacturing Companies Erik Sandberg Logistics Management Department of Management and Economics Linköpings universitet, SE-581 83 Linköping © Erik Sandberg, 2005 LiU-Tek-Lic-2005:35, Thesis No. 1180 ISBN: 91-85299-80-4 ISSN: 0280-7971 ISSN: 1402-0793 Printed by: UniTryck, Linköping Distributed by: Linköpings universitet Department of Management and Economics SE-581 83 Linköping, Sweden Tel: +46 13 281000, fax: +46 13 281873 Abstract The purpose of this thesis is to describe logistics collaboration in supply chains. During the past two decades, a new trend towards integration and collaboration in supply chains has been recognised among researchers as well as among business practitioners. This philosophy is called supply chain management and has received enormous attention in logistics research. Collaboration based on supply chain management is expected to reduce total cost and improve service towards the supply chain’s end customers at the same time. The argumentation in existing literature is however seldom underpinned by more rigorous empirical material and becomes therefore conceptual and superficial. Furthermore, it is incongruous about what actually is done when companies collaborate and...
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...is available at www.emeraldinsight.com/0957-4093.htm An integrative framework for supply chain collaboration Togar M. Simatupang School of Business and Management, Bandung Institute of Technology, Bandung, Indonesia, and Framework for supply chain collaboration 257 Ramaswami Sridharan University of Wollongong in Dubai, Dubai, United Arab Emirates Abstract Purpose – This paper proposes an integrative framework for supply chain collaboration which is based on the reciprocal approach. Design/methodology/approach – A reciprocal approach is adopted to capture the interaction phenomenon of different features of collaboration in attaining overall supply chain performance. Findings – A collaborative supply chain framework is composed of five connecting features of collaboration, namely collaborative performance system, information sharing, decision synchronization, incentive alignment, and integrated supply chain processes. Research limitations/implications – Further research could be carried out to capitalize the framework for diagnosing and improving supply chain collaboration. Practical implications – The proposed framework enables the chain members to scrutinize key features of supply chain collaboration before and during collaborative initiatives. Originality/value – Previous research on supply chain collaboration mainly assume the unilateral phenomenon of collaboration that focuses on a single feature such as information sharing or co-managed inventory. The proposed...
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...Baderman Island Organization University of Phoenix Integrated Business Topics BUS 475 Baderman Island Organization The Baderman Island is a resort consisting of several hotels, restaurants, and activities including gardens and golfing. The organization’s mission, vision, values, and goals are analyzed. In addition, the organizational structure, the collaboration process among functional areas, and key stakeholders for the organization. Analyze the mission, vision, values, and goals The Baderman Island Resort is a self-contained island resort, which boasts of pampering, luxury, fine dining, recreation, relaxation, and affordability (University of Phoenix, 2008). The mission is to provide enough quality services and recreation that one would not have to leave the resort during their vacation (University of Phoenix). The Baderman Island Resort includes and encourages all their employees to provide guests with the best services and acts of kindness randomly (University of Phoenix). The organization has created an employee blog in which employees can log on and use as a tool to improve the Baderman Island experience (University of Phoenix, 2008). For example, security was during a nighttime festival to create safety for the consumer while protecting the delicate plant life at the botanical gardens (University of Phoenix). This was a suggestion from an employee who noticed a problem with last year’s festival (University of Phoenix). This blog is strictly...
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...Management Information Systems Chapter 2 COMPONENTS OF A BUSINESS * A business is a formal organization whose aim is to produce products or provide services for a profit – that is, to sell products at a price greater than the costs of production. * ORGANIZING A BUSINESS: BASIC BUSINESS FUNCTIONS * The decision of what to produce is called a strategic choice because it determines your likely customers, the kind of employees you will need, the production methods and facilities needed, the marketing themes, and many other choices. * The five basic entities in a business with which it must deal are: suppliers, customers, employees, invoices/payments, and, of course, products and services. * BUSINESS PROCESSES * The actual steps and tasks that describe how work is organized in a business are called business processes. * A logically related set of activities that define how specific business tasks are performed. * Also refer to the unique ways in which work, information, and knowledge are coordinated in a specific organization. Manufacturing & Production | * Assembling the product * Checking for quality * Producing bills of materials | Sales & Marketing | * Identifying customers * Making customers aware of the product * Selling the product | Finance & Accounting | * Paying creditors * Creating financial statements * Managing...
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...resources, manufacturing and production, and sales and marketing. Business organizations are arranged hierarchically into levels of management. A business process is a logically related set of activities that define how specific business tasks are performed. Business firms must monitor and respond to their surrounding environments. 1.1 Define a business and describe the major business functions. A business refers to a formal organization whose aim is to produce products or provide services for a profit. Every business, regardless of its size, must perform four functions to succeed. It must produce the product or service; market and sell the product or service; keep track of accounting and financial transactions; and perform basic human resources tasks, such as hiring and retaining employees. 1.2 Define business processes and describe the role they play in organizations. A business process refers to a logically related set of activities that define how specific business tasks are performed. Business processes are the ways in which a business collaborates and organizes work activities, information, and knowledge to produce their products or services. 1.3 Identify and describe the different levels in a business firm and their information needs. The different levels of management are senior management, middle management, and operational management. Senior managers need summary information that can quickly inform them about the overall performance of the firm, such as gross sales...
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...Interprofessional Collaboration By: Faith Syders Healthcare organizations are growing and changing in the recent years. The way healthcare is delivered is changing also. One of the changes that are occurring in healthcare recently is interprofessional collaboration. All of the staff members caring for the patients are starting to use a team approach to the delivery of care. Management is training staff to use interprofessional collaboration model for delivery of care. There are some things to consider when analyzing the interprofessional collaboration model. The teamwork model of interprofessional collaboration has benefits. The staff members, patients, and the overall healthcare organization all benefit from this model. When management is interviewing potential employee’s they are looking for desirable characteristics to add to the teamwork model. Management also uses strategies for working effectively as a team when working with and training team members. At times, there will be ethical considerations that need to be addressed. Also, how will a management team introduce interprofessional collaboration when it is not the current model being utilized currently? The benefits of interprofessional collaboration cross the lines for the staff member, patient and the health care organization. Each group has their own benefits from the teamwork. The pieces of the team bring the benefits together to create a successful teamwork model. Staff members have benefits...
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...systems implementation has led to the problem of cooperation between companies to reach their goals and successfully operate in the current market environment. The rising demand for collaboration software has led to the groupware market expansion. Collaborative software has influenced the expansion of enterprises by improving the effectiveness of a range of tools such as the ability to communicate over long distances. This software had a significant impact on expansion of enterprises and increased efficiency of its work, for example, the communication over long distances. Along with development of technologies, the way workers operate in organisations has completely changed. Monotonous and time consuming tasks can be easily solved using the computer. Consequently, this change led to increase in the number of “knowledge workers”, workers, whose main capital is knowledge (Davenport, Thomas, 2005). Organisations more often require employees, who have the skill and experience of working within a team. Obviously, teamwork has a significantly greater efficiency, especially in solving complex and comprehensive tasks. Workers can pool their knowledge and skills, leveraging the strengths of each employee. Moreover, team members can independently assess work of each other and find errors faster. Collaboration software, or groupware, is a generic term for the information systems that give a group of people an ability to pursue joint activities, for example, to create...
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...COLLABORATION THE NECESSARY EVIL AT THE WORK PLACE School of Management Leadership and Organizational Behavior Abstract The purpose of this research is to showcase the necessity of collaboration at the work place. The nature of collaboration needed among different components of the work place, leading to high job satisfactions and increased productivity. I will also go into details on the other benefits that can be realized when these work units collaborate among each other. The company I will specifically be dealing with in this research is Boeing and how collaboration has worked into its ultimate success throughout the years. The Organization Organization: Boeing Location: Seattle Washington; headquarters in Chicago with presence in several countries around the world. Economic sector: Aerospace Industry. Services Offered: Manufacturing of commercial jetliners, Design, assemble and support defense systems, Satellites and launch vehicles among other services. Number of employees: over 170,000 employees in the United States alone. Website: http://www.boeing.com Background Boeing is a large company of more than 170,000 fulltime and part-time contingent employees. The company is located in Seattle Washington but its headquarters are in Chicago with other locations in the United States and a plethora of others all over the world. With such a large base of employees, the company’s strategy has to be well planned and coordinated to ensure delivery of customer’s...
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