...Case Study: Opening Your New Dunkin Donuts Locations Lori Guiel MGT330: Management for Organizations Instructor: Lori Buckner March 14, 2016 Dunkin Donuts is one of the most recognizable donut franchises throughout the United States. Hearing the name Dunkin Donuts can instantly bring the thought of delicious donuts to a person’s mind. To be promoted to District Manager for a Dunkin Donuts franchisee is a dream come true! The District Manager position also comes with a lot of responsibility. First and foremost is to uphold the goal of Dunkin Donuts which is to “make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern, well-merchandises stores” (Dunkin Brands, 2014). In order to uphold this goal as District Manager, I must create a job design; determine the correct organizational design for the franchises; have solid recruiting and selection; and last but not least train employees properly and provide supreme performance appraisals. JOB DESIGN Dunkin Donuts, as with any organization, relies heavily on great employees to deliver on the mission and goal of the organization. Job design thus becomes a very integral part of any organization’s success from top to bottom. “The standard approach to job design involves three steps: (a) job analysis, (b) job description, and (c) job specification.” (Baack, Reilly & Minnick, 2014). Job analysis is going to be a key component to making the five new locations successful. Company...
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...District Manager for Dunkin Donuts Odera Mogor MGT330: Management for Organizations Professor Jamal Ibrahim December 21, 2015 Introduction With the promotion of being the new District Manager, it is my mission to execute and coordinate business operations to achieve financial goals. I will make sure that business operations are executed in compliance to company standards. Establish a relationship of trustworthiness and effective communication with my staff. I will identify the company’s weaknesses and create a plan of action to remedy them. I will identify and maximize the company’s revenue, while addressing the teams concerns and provided guidance when necessary. I will also be providing my expertise in talent acquisition for the company. It is my responsibility to ensure that all guests are always serviced at a high personalized level, and will make sure that Dunkin Donuts is deeply involved with its communities. “Dunkin’ Brands offers a comprehensive series of award-winning training programs for crew members, managers and franchisees designed to foster deep connections to our brands’ heritage and improve the guest experience and business results at the restaurant level” (Dunkin Brands, 2014). In this paper, I will outline how job design, organizational design, staffing, staff training and performance evaluation are the fundamentals of creating a business that is built to last. Job Design In order for the new Dunkin Donuts to be successful, it is very important to...
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...Logic of the Continous Existence of Dunkin Donuts Group 5 I. Historical Background Dunkin' Donuts is an American global doughnut company and coffeehouse chain based in Canton, Massachusetts. It was founded in 1950 by William Rosenberg in Quincy, Massachusetts.Since its founding, the company has grown to become one of the largest coffee and baked goods chain in the world, with 15,000 restaurants in 37 different countries. The chain has grown to include over 1,000 items on their menu, including doughnuts, bagels, other baked goods, and a wide variety of hot and iced beverages. The logo is two Ds side by side in orange and hot pink, placed on a coffee cup next to the words "Dunkin' Donuts" written in orange and hot pink. * From the manager of Dunkin Donut Sm Bicutan branch, the Dunkin Donut is from the word itself. Dunkin because the donut was dunk to a coffee before to eat. II. Research Proper A. General / Business Philosophy When Dunkin Donuts founder William Rosenberg opened the first Dunkin Donuts, he had a simple philosophy: “Make and serve the freshest, most delicious coffe and donuts quickly and courteously in modern, well-merchandised stores.” This philosophy still hold true today and is the foundation that has enabled Dunkin Donuts became to grow into World’s favorite everyday, all-day stop for coffee and baked goods. * The Dunkin Donut and its management was only goal is to serve the people without thinking...
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...Dunkin Donuts Strategy Recommendation Monique Harris Capella University Abstract In starting to plan for my paper the number one question in my head was what is Starbucks doing that Dunkin Donuts is not doing. In my home town there is only one Dunkin Donuts store in town. But, no matter what part of town you are on you can find a Starbucks even on the university campus which has a Starbucks right across the street. In my research I found that Starbucks crushes it on social media. Although they don’t post on each and every social network often, but when they do it is very clever and eye-catching. In this day in age people are starting to use the Starbucks app which allows them to do just about the same thing as if they were in the store. Them two reason alone is what has them on top of Dunkin Donuts. Dunkin Donuts Strategy Recommendation Introduction Dunkin Donuts was founded in 1950 by Bill Rosenberg, who opened the first restaurant in Quincy, Massachusetts. With the goal to “make and serve the freshest most delicious coffee and donuts quickly and courteously in modern well merchandised stores” (Travis, N. 2013). The company has over 11,000 restaurants in 33 countries worldwide. The first restaurant was franchises in 1955. Starbucks Social Media Now to take a look into the social media of the competitor Starbucks. In my research I found that their social media management team doesn’t post updates on Facebook often but when they do, however, they’re usually eye-catching...
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...Case Study: Opening New Dunkin Donuts Locations MGT330: Management for Organizations (BAC1617C) Instructor Robert Armbrust May 8, 2016 Introduction Dunkin Donuts was founded in 1950 by William Rosenburg and in four short years there were a total of five Dunkin’ Donuts shops. Today, Dunkin’ Donuts is in 30 countries with over 6,000 shops and is the leading retailer of coffee, donuts, and bagels. Having been promoted to District Manager of Dunkin Donuts, my responsibility is to create a team that will maintain the standards of Dunkin’ Donuts by delivering quality service and also be an integral part of making each new Dunkin’ Donuts shop profitable. Organizational structure as well as other methods to be used to build a successful team will be discussed within this paper. Because the shops opening are small in size, the design, organization and staffing appraisal and process will be simple in structure. Job Design The text The Five Functions of Effective Management (2014) state that the first step in the job design process is documenting the types of jobs the company needs to complete its objectives. This involves job analysis, job description, and job specification. In order to create a great job analysis of various positions, research of other successful Dunkin’ Donut shops has been completed and information from those locations has been collected about the positions required to open the new locations. This research provided information that shows the following positions...
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...Dunkin Donuts Stores Introduction Dunkin Donuts is America’s favorite everyday coffee and baked goods store. Franchise of Dunkin Donuts is planning to open five new locations over the next two years. I have been the Manager of Dunkin Donuts store in the Midwest for past two years. By seeing my past working and successful track record, franchise has increased my post to district manager and has given complete autonomy, authority and responsibility to structure, staff and arrange five new locations. This responsibility includes the designing of job, organizational thereof, training and performance appraisals as the District Manager of Dunkin Donuts. Job Design Dunkin Donuts have several retail stores and is opening 5 new stores also. Being a district manager, it is required to oversee operations of stores every day. District manager can contact with the Head office about the operations of the stores. Movement and distribution of goods to different stores is the part of stores. The work of district manager involves working in stores. Visit to all five stores within certain time period and adhering to schedule on daily basis is required by the District Manager. The main focus of the district manager is to increase the efficiency of stores. New employees are to be hired for all five stores. Developing and maintaining contact with manufacturers as well as suppliers to ensure that the products get deliver to all stores within the time period...
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...Dunkin’ Donuts: Betting Dollars on Donuts Force 1-Competitiors, Force 2-New Entrants, Force 3-Suppliers, Force 4-Customers, Force 5-Substitutes.” (Exploring Management). According to Porter’s first force, we should take a look at Dunkin’ Donuts competitors. Their top competitor is obviously Starbucks, followed by Krispy Kreme and McDonalds. “But many who have struggled to compete with Starbucks have had to do so with limited resources or only a few franchises. Not so with Dunkin’ Donuts, whose parent brand, Dunkin’ Brands, also owns Baskin-Robbins.” (Exploring Management). Dunkin’ Donuts and Starbucks are in a tough rivalry, but Dunkin’ Donuts is holding their ground and trying to come out victorious. The second Force is based on the new entrants in the coffee and donuts community. This could cause some decline in Dunkin’ Donuts business, but after everything settles in I think that they will continue to be on top and smoke their competition with their uniqueness. As long as their customers are perfedctedsdfasdfsadfasdf, the business owners and employees will be happy. Customers will keep coming back if they have a good experience with this business and they’ll buy more products and recommend them to their friends. Which brings in more money for the happy owners. The fifth and final force are the substitutes used. SUBSTITUTES!“Although Dunkin’ Donuts often partners with a select group of grocery retailers-such as Stop & Shop and Wal-Mart- to create a store-within-a-store...
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...Management 303 SWOT Analysis The company that I have chosen to do a SWOT Analysis on is my current organization and that is Dunkin Donuts. Dunkin Donuts was established in 1946 by William (Bill) Rosenberg who started a company he called Industrial Luncheon Services, whose operation involved delivering meals and snacks to workers in and around the Boston area. “After two years of success, he opened a place called the Open Kettle, a coffee and doughnut restaurant in Quincy, Massachusetts. In 1950, Rosenberg changed the name of his place to Dunkin’ Donuts. It took him only four years to open four additional locations in the greater Boston area, and the growing popularity of franchising convinced him that this was a terrific way to expand further and faster. His philosophy was a simple one: “Make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern, well-merchandised stores.” Thanks to his efforts, Dunkin’ Donuts has become the world’s largest chain serving coffee and assorted baked goods – the menu has expanded from donuts alone to include bagels, muffins, and assorted breakfast sandwiches.”(1) The mission of Dunkin Donuts is: “Throughout our company’s planning, we always keep the customer’s interests in mind. We frequently refer to our mission statement: Increase Customer Satisfaction and Loyalty by providing the Fastest and most Accurate Service, the Freshest Products, in the Friendliest and Cleanest Environment. We accomplish...
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...Becoming a District Manager of Dunkin Donuts Congratulations!!! The store owner of Dunkin Donuts has decided to open five new locations over the next two years. A new District Manager will be needed for these new locations and will present many new opportunities. The new district manager will be given complete control, authority, and responsibility to structure, staff and operate the five new locations. The new opportunities will be challenging, but it will also be rewarding. Seeing the new location grow into thriving businesses will show the store owner that he made a great discussion. Many key components will be among the challenges and will include job design, organizational design, recruiting strategy and methods, and training and performance appraisals. Job Design The first task will be to complete the job design process. A successful Dunkin Donuts location requires many different job functions to be executed. Baack, D., Reilly, M., & Minnick, C. (2014) describes the job design process as: Job design involves identifying appropriate, job-related knowledge, skills, and abilities to ensure that assigned work can be completed successfully. Designers consider the work, the environment, and the impact of the work on employees. The standard approach to job design involves three steps: job analysis, job description, and job specification. (Chapter 4.2) Each one of the steps has to be completed for every job function inside the new store locations. The job analysis...
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...“Case Study: Opening Your New Dunkin’ Donuts Locations” MGT 330: Management for Organizations Professor Bryan Aylward August 24, 2015 Introduction: As the rising District Manager for the new Dunkin’ Donuts stores, many factors must be presented, analyzed, promoted, and executed. Opening new stores requires innovative ideas, being ahead of the game with the newest trends, and stabilizing the stores for the least amount of turnovers. Managing stores also means maintaining respect while coaching is vital. This requires feedback on both upward and downward channels of communication. For the purpose of this paper, Dunkin’ Donuts will be assessed and evaluated based on its job and organizational designs, criteria for recruiting and selecting for optimal efficacy, and appropriately training and appraising employees. Job Design: The job design of an organization includes the job analysis, job description and the job specification. As described in “The Five Functions of Effective Management”, the purpose of a job design is “organizing tasks, duties, and responsibilities into a productive unit of work” (As quoted by Baack, 2011, Section 4.2). Analyzing the job requires the human resource department to identify these tasks, delegate who will execute them, and to match the employee to the task. Human Resources collaborate with Dunkin’ Donuts department mangers to figure out what will work in the organization design. Often times, this will mean comparing the company with other...
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...Case Analysis 1 Case 7: Dunkin’ Donuts: Betting Dollars on Donuts February 16, 2010 Case 7: Dunkin’ Donuts: Betting Dollars on Donuts Porter’s Five Forces Analysis for Coffee Industry Porter’s five forces provide a great deal of information about the attractiveness of the coffee industry. There are many customers in the market for coffee. According to Schermerhorn, (2007) “400 billion cups of coffee are consumed every year making it the most popular beverage globally.” This is a opportunity that is shown in the coffee industry. Many customers for coffee provide a large base of revenue for the coffee selling firms. There are a few big competitors that Dunkin’ Donuts needs to worry about for the future. Schermerhom (2007) states that” Starbucks [is] rethinking its positioning strategy and McDonald’s [is] offering a great tasting coffee at a reasonable price.” Starbucks is trying to position its coffee as a cheaper product. This will make Starbucks more of a competitor than in the past. Since McDonald’s is trying to sell a better tasting coffee, the company will also be more directly competing with Dunkin’ Donuts. Suppliers are another interesting part of the puzzle. According to the Dunkin’ Donuts website, Dunkin’ Donuts has reformulated its food and beverages according to its DDSMART criteria to meet healthier criteria. This healthier food probably costs more to make causing a threat to the company. Dunkin’ Donuts should advertise how their food meets these new standards...
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...Strategic Management Process November 22, 2010 Strategic Management Process Strategic planning is key to the success of any organization. According to Wheelen and Hunger, strategic management is a compilation of goals that will determine the future of an organization. Strategic planning includes internal and external environmental scanning, strategic or long-range planning, implementation, followed by evaluation, and control (2010). An organization will attempt to follow the four phases of strategic management to ensure success. The four phases are financial planning, forecast-based planning, external-oriented planning, and strategic management. Financial planning allows the managers to commence a serious planning process to create a budget for the next year. The ideas that the management proposes are usually based on information from the firm with little analysis done prior. Input comes from the sales forces but lacks environmental information. The basic financial planning usually halts normal work for a time to create a proposed budget and the time horizon in one year. The next phase is forecast-based planning so that a three to five-year plan will be created. The projects taken into consideration may be longer than a year in length. Managers gather both internal information and environmental data to create a possible trend for the next five years. Although this phase is time-consuming it is required to weed through the political aspects, evaluate proposals, and justify...
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...Jeanette McCullough STR 581 March 24, 2014 Christopher Romano External and Internal Environmental Analysis Dunkin’ Donuts began serving its loyal customers in 1950. Five years later in 1955, they began to spread their wings and open franchises. Dunkin’ Donuts has over 10,000 stores in 33 different countries. The company is now one of the largest baked goods and coffee chains in the world. According to a survey in 2013, the company sells more than 4 million doughnuts and about 2.7 million coffee cups every day ("Prezi," 2013). Performing an internal and external analysis on Dunkin’ Donuts showed where the company can improve in areas and where the threats are at with other competitors. SWOT Analysis Strengths – Dunkin’ Donuts has a strong brand name. DD has brand loyalty among customers. The company has over 100 varieties of doughnuts, and its stores are an ideal place for having breakfast and coffee. Popular for a number of bakery products like pastries, bagels, muffins, biscuits, etc. and hot beverages like coffee, tea, and hot chocolate. Innovative ways to retain customers by issuing coupons and discounts. One of the most experienced in the coffee industry. They have affiliations with sports teams like the Red Sox. They have worldwide franchisees, totaling to more than 10,000 locations across 33 countries ("Swot Analysis On Dunkin' Donuts," 2010). Weakness- Competition from other international snacking places means DD have a limited market share growth...
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...|McDonald’s Corporation. | |Financial Ratios | | |(TTM) |FY |FY | |Dunkin Donuts | |Fiscal Year |2012 |2011 |2010 |Industry | | |Profitability Ratios (%) | | |Gross Profit Margin |39.20% |39.60% |40.00% | 59.54% |78.09% | |Net Profit Margin |19.82% |20.38% |20.55% |5.03% |16.46% | |Return on Assets |15.98% |16.94% |15.90% |8.29% |3.36% | |Return on Equity |36.82% |37.92% |34.51% |16.08% |19.83% | |Liquidity Ratios ...
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...“Case Study: Opening Your New Dunkin’ Donuts Locations” KO Management for Organizations Professor BA August 24, 2015 Introduction: As the rising District Manager for the new Dunkin’ Donuts stores, many factors must be presented, analyzed, promoted, and executed. Opening new stores requires innovative ideas, being ahead of the game with the newest trends, and stabilizing the stores for the least amount of turnovers. Managing stores also means maintaining respect while coaching is vital. This requires feedback on both upward and downward channels of communication. For the purpose of this paper, Dunkin’ Donuts will be assessed and evaluated based on its job and organizational designs, criteria for recruiting and selecting for optimal efficacy, and appropriately training and appraising employees. Job Design: The job design of an organization includes the job analysis, job description and the job specification. As described in “The Five Functions of Effective Management”, the purpose of a job design is “organizing tasks, duties, and responsibilities into a productive unit of work” (As quoted by Baack, 2011, Section 4.2). Analyzing the job requires the human resource department to identify these tasks, delegate who will execute them, and to match the employee to the task. Human Resources collaborate with Dunkin’ Donuts department mangers to figure out what will work in the organization design. Often times, this will mean comparing the company with other similar quick...
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