...with customers. 2. Goods and services Answer: Goods and services Goods (tangible, stored, production precedes, consumption, low customer contact, transported, quality is evident) Service (intangible, can't be stored, production and consumption are simultaneous, high customer contact, can't transported, quality difficult to judge) 1- Tangibility: - Goods are tangible and services are intangible. 2-Storability:-Goods are storable while services are non-storable. 3-Transportability: - Goods are transportable but services are not. 4-Simultaneity: - Goods are produced prior to their use by the customer receiving, while services are provided on the spot. 5-Customer contact: - Customers have low contact with the operation which produce goods, but services because they are...
Words: 5886 - Pages: 24
...Summary 4 CHAPTER 2: Company Overview 5 CHAPTER 3: Operation Management an Introduction at ETA 6 3.1 Managing the 5Ps 6 3.1.1 Concept of 5Ps In Operation Management 6 3.1.2 Managing the 5Ps of Operation Management by ETA 7 3.2 Transformation Process 8 3.2.1 Concept of Transformation Process 8 3.2.2 Practice Of Transformation Process In ETA 9 3.2.3 Implication & Analysis On Transformation Process in ETA 9 3.3 Vs Of Operations 11 3.3.1 Concept Of 4Vs in Operations 11 3.3.2 Implications of 4Vs in ETA 12 CHAPTER 4: Process Design 13 4.1 Concept of Process Design 13 4.2 Process Design In ETA 14 4.2.1 Production Process Involved 14 4.2.2 Production Strategies Involved 15 4.3 Implication and Analysis of Process Design in ETA 15 CHAPTER 5: Plant Layout 17 5.1 Concept Of Plant Layout 17 5.2 Plant Layout Used In ETA 17 5.2.1 Cellular Layout 18 5.2.2 Process or Functional Layout 18 5.3 Implications And Analysis of Plant Layout in ETA 18 CHAPTER 6: Capacity Management 19 6.1 Concept Of Capacity Management 19 5.2 Capacity Management In ETA 20 5.3 Implication And Analysis of Capacity Management In ETA 20 CHAPTER 7: Conclusion 21 Reference 22 CHAPTER 1: Executive Summary CHAPTER 2: Company Overview Operation management involves the management of the systems and process that are required to create the goods and/or services. Stevenson (2007) stated that operation management is the management of the part of the organisation...
Words: 3476 - Pages: 14
...Bring to tutorials week beginning 5 August Topic 1: What is Management? 1. Textbook question: answer Question 2 in the ‘Discussion Questions’ for the Case study Managing McDonald’s Australia on page 36. a. As the CEO of McDonald’s Australia, what is Catriona Noble’s role? According to this case study, Catriona Noble’s role could be responsible for marketing, public affairs, operations, supply chain, the Pacific Islands and business planning, taking on a leadership role for the ongoing development and integration of McDonald’s business plan in Australia. b. Using the four functions as a guide, what activities does she need to undertake in managing the Australia operations of McDonald’s? MS Noble needs to undertake all of the managing functions described by her job. The first function is planning, this case study reports that she need to plan in managing. For example, she planned new items on the McDonald’s menu, including healthy options. She also planned to extend the trading hours. The second function is organizing, she also need to organize in managing the Australia operations of McDonald’s. For instance, she built strong relationships with customers, team members and suppliers. She also created a culture with her staffs. The third function is leading, she also need to lead team in managing the Australia operations of McDonald’s. For instance, she built strong leading skills with more than 85 000 employees. She is the ongoing development and integration of McDonald’s business...
Words: 794 - Pages: 4
...Case Study on New Position: Operations Manager Parit Agrawal International American University MGT 510 Human Resource Management Louis Lopez & Rajiv Sharma January 12, 2015 Introduction The case is about an employee who has recently joined a job as the assistant manager in the marketing department of a company which specializes in providing marketing support for other companies. His working team comprises of 10 individuals who mainly work on site with the customers to provide better support and have a better understanding of their customers. Designing long-term strategies, managing the unit and growing the prospective is the main aim as the assistant manager, but he/she hasn’t been able to fully concentrate on these tasks as much of his/her time is spent on financial activities and other tasks which don’t fall into his working requirements. Review/Analysis of Case Analysis The requirement of an assistant manager in a marketing department is to manage the workforce and help form strategies and creative marketing plans for its clients. In the case the assistant manager hasn’t been able to take care of his/her core functions because he/she has been busy tracking the financial aspect of the employees along with the activity related to making travel arrangement and hotel reservation. Since he/she hasn’t been able to fulfill the core requirements, the manager has allowed him/her to open a new position in the department which will assist in the proper functioning of...
Words: 1105 - Pages: 5
...management is required to optimally deploy its resources for enhancing profitability and growth of business. The need of minimizing to vulnerability of depending on single market is also crucial and required business expansion in different regions. It is therefore necessary for the management of the bank to strategically utilize its limited resources so that the growth of the bank can be maintained in the competitive environment. The role of management practices is crucial in ensuring the business growth but necessary to be aligned with the rapidly changing behavior of market. It was highlighted by Charles Hill & Dr. Jones (2007; pp. 335) that management enhances its skills for exploring new business opportunities and deploys its resources to fulfil the needs of market. In this regard the strategy of business is also required to be appropriate so that it can enable the management to attain its goals. These measures particularly enhance the management skills through which the influence of market environment on operations can be ascertained. It is therefore crucial for the management to adopt appropriate strategy because it helps in strategically managing the operations of bank. Through strategic management practices the growth of bank can be instigated in the market. In this project, strategic management practices of the Royal Bank of Scotland (RBS) are explored. 2. Research Questions The research questions facilitates in conducting the research work. The key need of...
Words: 3307 - Pages: 14
...Strategic HRM for banking The environments in which organizations operate today are divergent. Myanmar banking sector has been facing unprecedented challenges with the wave of privatization and globalization of myanmar economy. Banks are under intense pressure to perform in today’s volatile market place. Steep competition, globalization, growing customer demand and exposure to higher credit risks are forcing the banks to find new ways of providing better customer service so as to improve profitability. The strategic management of human resources is one of the ways companies may use to increase their competitiveness in the new organizational landscapes, since managing in a global marketplace, introducing new technology, developing organizational knowledge, improving customer service or product quality, requires considering the “human equation” (Pfeffer, 1998). The management of organization human resources is an integral part of how an organization is going to achieve its mission goals. Without people, there is no one to do the work. Therefore, integrating HRM into the organization strategic plan is important step in Establishing an HR Strategy. The function of building human resources management strategy requires analyzing the current strategies of the organization and its goals which means Because of the globalization, the competition is very intense to get competitive advantage. Globalization represents the structural making of the world that is characterized by the free flow...
Words: 1667 - Pages: 7
...interruptions or hinder a project from reaching its goals. The next thing to do is to set up a management system. The main objective of a security project manager is to ensure that the system is being protected and the process in which it is protected. And according to research, people tend to focus more on the former aspect and ignore the latter, a lot of people worry about what is and never think about what if or what would be, and that is where the managerial aspect of security comes in. the core purpose of a business is to make a profit, with security it is easy to establish a fine line between profit and loss or risk and reward, before we go any further lets quickly compare these two key terms Issue and Risk. Risk according to and so managing and securing a company’s security system can give you a balance and create rewards for your business which are profit, if there is no threats and no system malfunction due to in (CDC, 2006) “Risk is an uncertain event, that if occurs, has a positive or negative impact on the project. While on the other hand Issues is a point or matter in dispute that is not settled which could be in disagreement or under discussion. What am I saying, I am saying that security procedures...
Words: 1702 - Pages: 7
...gradually grew to a series of related and unrelated businesses. For the next 40 years, the company expanded to food processing, retail food, and household products to more than 40 countries. Their broad differentiation strategy and geographically spread operations has management struggling to operate efficiently. Even with the vast company’s portfolio, it did not help with building shareholder value. With the declining profits worldwide, Sara Lee’s retrenchment initiatives is divest eight of its business units to raise profitability through operating profit and sales. Strategies Sara Lee’s retrenchment strategy is required in order to focus its resources on more profitable industries such as the beverage, food, and household products company. Their plan on separating themselves from weak performing business units and product categories will put the company in a better financial position. Management will be able to focus their resources to boost their profitability, sales, and market shares on the remaining products. The spin-off of Hanes brands was a smart move even though the operating profit margin was still a moneymaker. The cash payment needed to eliminate the note payable to Hanes brand from Sara Lee and it did not strategically fit with their new core businesses. However, their retrenchment plan fell short for their bottom line in 2010. There is still not enough cash flow for the company to expand and grow through acquisitions of rapidly emergent of new food and beverage trends...
Words: 1094 - Pages: 5
...Asian-Pacific head of operation for a multinational corporation. To successfully finish the task at hand and satisfy the expectations of the committee, it is imperative that Saxon uses a criterion that will consider each candidate's strengths and weaknesses. Some of the aspects that Saxon has to consider before delving deep into the results procured by the respective heads of operations include the decision-making the ability of each candidate, the ability of each applicant to solve problems, their communication ability, motivation capacity and their organizational capabilities. In addition to the listed basic requirements of a leader Saxon will also rate the candidates based on the following, strategic fit, financial performance, cultural fit, experience, and future capability. Also, Saxon is required to report the performance of his region if the goal was achieved, where and why the goal was not met. As such, this explores how John Saxon can and will select the best candidate for the job using the various dynamics at hand. Selecting a new leader is not an easy. Before analyzing the suitability of the candidates, it is vital to analyze the results realized by the candidates over the previous. Analyzing these results will illustrate some abilities of the individual that will be suitable for the leadership position. The performance in Japan went according to the committee’s requirement. With the sales increasing by 10% from the previous year while still managing to cut the salary...
Words: 2360 - Pages: 10
...changing demands of business environments, is able to develop and implement new initiatives with a particular talent for implementing projects to open and manage strategic supply routes within the Caspian and Black seas. Has experience with pipeline solutions, ensuring effective delivery of all contractual terms for multinational customers. Is able to think both laterally and strategically in order to produce innovative ideas and feasible plans for cost-effective solutions. Has excellent abilities in driving and motivating teams in order to deliver internal efficiencies, identifying opportunities for personnel development as required. Has a hands-on management style and effective communication skills, working with people at all levels to deliver results. Objective Now looking for a new and challenging position which will fully utilise existing skills and experiences, while enabling further career development. Career Summary 2010 – Present | Commercial / Business Development Manager, Milio International Ltd, Dubai, UAE. | * Responsible for the management of oil supply and logistics operations, including managing and monitoring budgets for logistics and transportation and implementing remedial action as required * Conducting negotiations for supply and transportation contracts, analysing individual documents for effectiveness, identifying areas requiring improvement and implementing appropriate actions to increase revenue levels *...
Words: 1027 - Pages: 5
...gradually grew to a series of related and unrelated businesses. For the next 40 years, the company expanded to food processing, retail food, and household products to more than 40 countries. Their broad differentiation strategy and geographically spread operations has management struggling to operate efficiently. Even with the vast company’s portfolio, it did not help with building shareholder value. With the declining profits worldwide, Sara Lee’s retrenchment initiatives is divest eight of its business units to raise profitability through operating profit and sales. Strategies Sara Lee’s retrenchment strategy is required in order to focus its resources on more profitable industries such as the beverage, food, and household products company. Their plan on separating themselves from weak performing business units and product categories will put the company in a better financial position. Management will be able to focus their resources to boost their profitability, sales, and market shares on the remaining products. The spin-off of Hanes brands was a smart move even though the operating profit margin was still a moneymaker. The cash payment needed to eliminate the note payable to Hanes brand from Sara Lee and it did not strategically fit with their new core businesses. However, their retrenchment plan fell short for their bottom line in 2010. There is still not enough cash flow for the company to expand and grow through acquisitions of rapidly emergent of new food and beverage trends...
Words: 1094 - Pages: 5
...Human Resource Management Roles Sheilah Schmidt HCS/341 March 24, 2014 Gregory Kennedy Human Resource Management Roles According to the Bureau of Labor Statistics (2014), “human resource managers plan, direct, and coordinate the administrative functions of an organization” (p. 1). Managers also oversee recruiting, hiring, and interviewing new staff, and plan strategically. Human resource health care manager have specific roles. A human resource management’s roles in the health care industry include, staffing and placement, legal research on health care, management of employees, and decision-making (Russell, 2014). Human resource functions include employee relations, employment, records, benefits, compensation, human resource strategic planning, organizational design, performance management, human resource development, organizational development, and employee health program (Wolf, 1989). Staffing and Placement Employment involves services of people through recruitment, selection, placement, and orientation for the operation of the organization. According to Gómez-Mejía (2010), “recruitment is the process of generating a pool of qualified candidates for a particular job.” “Selection is the process of making a “hire” or “no hire” decision regarding each applicant for a job” (p. 161). There are challenges in the hiring process. If poor hiring decisions have been made, additional training may never be reached; inaccurate information may be given to customers, and employee...
Words: 708 - Pages: 3
...Quality in Practice GM588 – Managing Quality Enhancement Voice of Employee The Voice of the Employee focuses on providing a safe and secures workplace in response to instances of violence and poor employee relations (Evans, 2011). Organization utilizes the Voice of the Employee (VoE) to focus on internal processes as traditionally employees’ perspective wasn’t a top priority and not taken into consideration as far as the business was concerned. As part of an organization strategy to continue to evolve, compete, and improve the businesses’ bottom line, as they are devoted to understanding and communicating an open dialogue with their employees. A business seeks to respond to the needs and condition of the employees by strategically designing and implementing the VoE. The United States Postal Service (USPS) developed a metric to improve their internal processes by aligning with Occupational Safety and Health Administration (OSHA). USPS derived slang “Going Postal” after several workplace violences erupted with employees killing managers and other fellow employees. USPS wanted to focus on the internal workplace environment, safety, and employees’ satisfaction. An internal survey was developed as a tool to collect data and employee’s opinions to assess and analyze for workplace improvement, safety, and create a positive friendlier environment. USPS employees are able to deliver mail faster and customers are delighted. The employees...
Words: 704 - Pages: 3
...Administration, 471 University Parkway, Aiken, SC 29801. (803) 641-3238. RichardH@Aiken.SC.edu EXECUTIVE SUMMARY "Market orientation," may actually encompass several different approaches to the strategic alignment of the organization with the external environment. This article develops a market orientation typology matrix as a pedagogical and heuristic tool to summarize these distinct approaches. Specifically, firms can decide to focus primarily on either competitors or customers as the situation dictates, or perhaps attempt the difficult task of simultaneously monitoring both with equal emphasis. The proposed matrix includes four distinct approaches to market orientation: "customer preoccupied," "marketing warriors," "strategically integrated," and "strategically inept". Firms which emphasize customer-focused intelligence gathering activities at the expense of competitor information may be classified as "customer preoccupied". Because the marketing concept promotes putting the interests of customers first, many researchers consider a customer-focus to be the most fundamental aspect of market orientation. Because the marketing concept encourages a business to be forward looking, a customer-focused business is likely to be more interested in long-term business success as opposed to short-term profits. Firms that emphasize competitors in their external market analyses have been labeled "marketing warriors". Using target rivals as a frame of reference, competitor-focused firms seek...
Words: 2528 - Pages: 11
...suppliers is not maintained - There are financial and budgetary constraints to invest in a new expensive procurement system -ADF, being military organization has its own legacy system that requires BAL to communicate via in-house data exchange -Current legacy system at BAL is not supportive enough to provide real time availability of web based data as per request of ADF -An upgrade to the procurement system will require training of staff and there is always resistance to a change -In order to continue to increase customer values BAL has to remain strategically competitive Analysis After analysing the BAL’s current procurement situation we have come to the following analysis. •Credit Card Purchase •Managing Supplier Relationships •Information Systems •Reverse Auction •All the above areas can be enhanced Credit Card Purchase: The credit card purchasing strategy is currently limited to in direct spend only. Managing Supplier Relationships: The ADF mandated requirement of tractability of “fly-away” parts has initiated the process of certifying all suppliers. Information Systems: The current legacy systems of BAL though functional does not have the capabilities of meeting the ADF requirements for real time, web based status reporting on contracted projects. Material Management Process Council: The formation of MMPC at BAL is a strategic step to examine supply chain and procurement processes. The members of MMPC from different departments would provide cross-functional...
Words: 524 - Pages: 3
