ILM Level 5 – Award in Leadership and Management

Candidate Name: Samantha Salmon

Managing stress and conflict in the organisation

Assignment

Table of Contents

Contents Page Number

1
Understand the effectiveness of own organisation in dealing with workplace stress and conflict
Evaluate the effectiveness of the organisation in recognising workplace stress and conflict and providing the necessary support mechanisms
3

2 Be able to improve the management of workplace stress and conflict in own area of responsibility
Plan improvements to the identification and approach to dealing with workplace stress and conflict in own area of responsibility
6

3 Implement improvements to the identification and approach to dealing with workplace stress and conflict in own area of responsibility
7

4 Critically evaluate own ability to identify and deal with workplace stress and conflict effectively in own area of responsibility
8

6
Appendices

• Employee Assistance Programme Appendix 1
• Employee Wellbeing Appendix 2
• Equality and Dignity at Work Appendix 3
• Occupational Health and Referrals Appendix 4
• Disciplinary Procedures Appendix 5
• CIC Appendix 6

Understand the effectiveness of the organisation in recognising workplace stress and conflict and providing the necessary support mechanisms
Definition of stress
Stress can hit anyone at any level of the business and recent research shows that work related stress is widespread and is not confined to particular sectors, jobs or industries. HSE's formal definition of work related stress is:
"The adverse reaction people have to excessive pressures or other types of demand placed on them at work."
Stress is not an illness – it is a state. However, if stress becomes too excessive and prolonged, mental and physical illness may develop.