...Cumsumer Behavour F. A product or service costing over Rs. 3000/- that, the customer feels, reveals something about the kind of person he or she is. Name of Customer: M/s Kavita Name of Product: Micro Wave Oven Discussion: Your task is to audit the relationship between the consumer and the product/service. The Respondent needed a Microwave oven for the kitchen as she is fond of quality food cooked with less oil and /or baked food. The Microwave oven was the best option available so she choose to pick up one. She often uses Microwave oven to prepare dishes. Being health conscious she cherishes the presence of oven in her kitchen. Her desire to cook low calorie food has added to the desire of having the oven at home How would you describe the consumption experience? * How is the product/service used or consumed? Who uses it? When? Where? How often? What feelings and opinions surround the consumption experience? The Oven is used more often in her kitchen to bake Papad, cook rice, and vegitables. She prepares tandoori dishes in the oven when she feels of having tanduri dishes. She uses the oven to warm the food when required .Almost daily she cooks in the oven and has utilized the oven more than any other kitchen equipment. She feels highly comfortable using oven to cook and delights the low calorie food because of less oil usage and quick cooking experience. What type of a relationship does the customer have with the product or service? * How long has...
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...Section A Scene 1 meeting room It was lunch break. Chris (Chris Stephano) who is the team leader gave a detailed description of an urgent team project, and asked for volunteer to complete the work. At the same time, people in the meeting room exchanged pleasantries and jokes. Chris’s thought: why not? No once was volunteering for the project! Chris’s flashback: it was like university days when a team project had been due and none of the team member helped. Despite my last ditch so effort, the project had been given a fail grade. The project was of major importance to the company and require hours of rework. It would have a difficult and time consuming task for the people who volunteer for. Rodderick Cage: my workload had doubled since Lou Chan went on paternity leave. Rebecca Spalding: my workload was now the heaviest since the system changed. Phil Bosevic(missed out the recent promotion): I was understaffed and could not take on any new work. Wasim Shan: I had only on the job for weeks and will be transferred in net fortnight. Merilyn Hue: I was going on special leave next week that had been approved. After everyone replied. Chris spoke to Phil pleasantly: I’d appreciate it if you would complete the data for the project and………… Phil suddenly ran out of the room. Scene 2 Managing director’s office Chris rushed down the hall into managing director’s office, slammed the door and glared at Dr Cora Harvey. Chris: none of them would help me...
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...Wong Hong Ting N9240535 D.W.F Entertainment Ltd. BSD 115 VB Final Report – Part 2A Semester 3, 2014 Date of submission:11/12/2014 Tutor’s name: Mrs Ken Chi Nair Tutorial day and time: Tuesday, 11am to 12.30 pm Word Count: 550 words 1.0 Introduction D.W.F. Entertainment Ltd has received a series of complaints from the loyal customers because the overall quality of services has dropped over the last 6 months. The purpose of this report is to identify and analyse the underlying causes that led to the low quality services of casino and relate it to the functions of management which are leading and planning. This report will also provide recommendations to solve the lack of top management commitment to service quality. 2.0 Definition of service failures Failures in service delivery can result in negative outcomes, such as decrease in customers’ confidence, loss of reputation, negative evaluation from customers and loss of customers permanently (Spreng, Harrell & Mackoy, 1995). 3.1 Problem Identification First of all, the lack of top management commitment to deliver excellent service is one of the underlying cause that resulted in low quality of services. Numerous of reports have proven that management commitment to service quality is a crucial determinants of employee attitudes in providing excellent services (Hartline & Ferrell, 1996).It is critical that management committed fully to service quality and affect the employees’...
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...Case Study Starbucks, Google, GAP and Southwest Airlines Student Name Instructor Name University Affiliation Date Introduction The success of any business organization is highly dependent on its strategic management. It is defined as the process by which managers of a firm analyse the external and internal environments with the aim of formulating strategies and apportioning resources to develop a competitive advantage in an industry that permits for the successful realization of organizational objectives. The company’s mission, vision and future goals are all set from the strategic process. Further, strategic management provides managers with the advantage of allocating resources efficiently. Moreover, these plans help give the firm a competitive advantage in the market. Statistics have proven that on average, companies that employ strategic management are more successful than those that don’t. This assignment will aim to clarify the concept of strategic management in the global sense as well as focus on Southwest Airlines, Starbucks, GAP and Google companies. In so doing, the following questions will be answered: Which of the strategies is the company using? What are the weaknesses and strengths of the different strategies? Under what conditions do they work best? What are the effects of implementation...
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...Production and Operations Management Constance Wall Dr. Akpan Business 508 February 13, 2010 Entrepreneurial Leadership When it comes to entrepreneurial leadership, entrepreneurs Steve Case and James Kouzes share similar theories and philosophies oh how his leadership style works. Steve Case identifies a concise theory as the foundation of successful entrepreneurs, using the three P’s (people, passion, and perseverance). Cases believes that “if you have all three P’s in the right balance, almost anything is possible; on the hand if you don’t have the three P’s nothing is possible(Case)”. Out of all the technological, invention, innovative projects that Case has been apart of, he has been capable to test and prove accuracy of his 3 P’s theory and that it is truly a formula for success. Along with the three P’s, Case also believed that it necessary to “swing for the fences” and take risks that no one else would dare think about doing (Case). With the birth and growth of AOL, came ample success, as well has opened the gateway for additionally innovative technology. Case and his partners took risks that other companies refused to take, such as the “razor and blades” concepts, and once they finished one project, whether it succeeded or failed, they were also looking for the next project that would take the world by storm. (Case) Although, Kouzes approaches his philosophy from a different point of view, he uses the same elements as Case does with his three...
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...CHAPTER 1—WHAT IS ECONOMICS? MULTIPLE CHOICE 1. The basic problem of economics arises when there are unlimited resources available to fulfill society's limited wants. a.|True| b.|False| ANS: B PTS: 1 NAT: Financial theories, analysis, reporting, and markets LOC: Scarcity, tradeoffs, and opportunity cost TOP: Economics | Scarcity and Choice 2. Economics is the study of choice under conditions of a.|demand| b.|supply| c.|scarcity| d.|opportunity| e.|abundance| ANS: C PTS: 1 DIF: 1 NAT: Financial theories, analysis, reporting, and markets LOC: Scarcity, tradeoffs, and opportunity cost TOP: Economics | Scarcity and Choice 3. The study of economics would be superfluous if _____ did not exist. a.|demand| b.|capital| c.|corporations| d.|profit| e.|scarcity| ANS: E PTS: 1 DIF: 2 NAT: Financial theories, analysis, reporting, and markets LOC: Scarcity, tradeoffs, and opportunity cost TOP: Economics | Scarcity and Choice 4. Which of the following disciplines is not a social science? a.|psychology| b.|mathematics| c.|economics| d.|political science| e.|sociology| ANS: B PTS: 1 DIF: 1 NAT: Financial theories, analysis, reporting, and markets LOC: The study of economics, and definitions of economics TOP: Economics | Scarcity and Choice 5. What does economics have in common with sociology? a.|Economics and sociology ask fundamentally the same questions.| b.|Economics and sociology use the same tools to analyze...
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...Projcet Mangement Question 1 Review one of the pages from your local newspaper, and try to identify all the projects contained in the articles. How many were you able to find? You must highlight all of them. From the articles that you had chosen, explain the definition of a project. Why did you classify them as ‘project’? Answer 1 I have chosen two articles extracted from The New Straits Times (Business Times B2) – from the 15th November 2014 issue. There are two (2) articles that I have found that can be classified as a “project’ 1. AirAsia Eyes Higher Load in 2015 a. This article entails a project – new cooperate building that is slated to begin in December 2014 and is scheduled to complete by June 2016 which defines a life span of a project and has defined objective of constructing a new building. b. It is unique as it is a 60 story building dubbed RedQ with an estimated floor area of 613,383 square feet. c. A building cost of close to RM 140 million with the purpose of serving as a its new cooperate headquarters satisfies the elements of cost and performance requirements that defines a project. d. It requires cross orginizalation participation because the proposed corporate building is to accommodate multiple departments with various individual and or specialized requirements and needs which involves the input and collaboration for various organizational participates. e. This building has the element of risk and uncertainty as it has...
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...[pic] UNIVERSITI SAINS MALAYSIA School of Management BACHELOR OF MANAGEMENT Semester II, Academic Session 2012/2013 COURSE OUTLINE ATW108 – MACROECONOMICS ZAINON B HARUN Tel: ext. 2532 Room no. 122 h/p 019-577-2882 e-mail: zainon@usm.my DR TAJUL ARIFFIN MASRON Tel: ext 5158 Room no. 110 e-mail: taj.arif@yahoo.com OVERVIEW The ideas of economist and political philosophers, both when they are right and when they are wrong, are more powerful that is commonly understood. Indeed the world is ruled by little else. Practical men, who believe themselves to be quite exempt from any intellectual influences, are usually the slaves of some defunct economist. John Maynard Keynes (1883-1946) Two fundamentals facts together constitute the economizing problem and provide a foundation for economics: Society’s economic wants and Economic resources. Individuals and institutions have innumerable unfilled wants and creating unstable economic conditions. Macroeconomic is concerned with the behavior of the economy as a whole; instead of focusing on the factors that influence the production of particular products and the behavior of individual industries, it focuses on the determinants of total national output. Macroeconomic is concerned with the decision. Decisions to achieve the economic goals, Sustainable economic growth...
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...Do you agree that the job interview should be the primary criterion for selection?? Also what is the most common problem to avoid during interviewing? The job interview is a crucial part of the selection process for employment. It is the opportunity for the candidate to rise from the resume paper to become a living, breathing person with a personality. The interview gives the candidate a chance to learn about the job and organization. The interview also gives a manger a chance to assess things about a candidate that can’t be obtained from an application, test, or reference, such as the candidate’s ability to communicate and his personality, appearance and motivation. The job interview allows the organization to evaluate the applicant through the lens of subjective reasoning, even if it means making some educated guesses on possible behavioral patterns. Despite the fact that a personal interview can "make or break" a candidate's chances, there are very few situations where it should be used as a sole criteria for hiring. But in other hand some people are fantastic in an interview setting. In fact, some people are so good that they can convince a person or committee that they should be hired, despite the fact that their resume, experience, and references say otherwise. The reason for this is that some people are excellent thespians. They have solid acting skills on the stage and in the interview room. A thorough selection process includes much more than an interview. It also...
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...Managerial Comm 3068 Class/Assignments Calendar____________ L. Lopez 2016 (amendments always possible) *This is an organic class calendar, meaning (a) amendments are possible, and (b) at the end of the term, you will send a copy back to me with some additions.** Listen carefully for instructions our first week of class and look for >>> to know where to add additional resources from the NYT or PBS Newshour. **The reason for asking you to find/add more articles some weeks is for you to see how much there is to inform you ahead, past graduation, when you need to continue to keep learning going yourself. By then, you should bring new perspectives to the articles and changing ideas/ways of doing nearly everything. ***When NYT responses are due on a day when a case analysis is due, send ONE email with both NYT responses and case analysis included with abbreviated case name in the subject line (e.g., Google 2:30). If you are emailing with a question or about an absence, put QUESTION or ABSENCE in the subject line. Always put the start time of your section in the subject line and always send using your Baruch email account to Linda.Lopez@baruch.cuny.edu (NOT baruchmail). When responding to case questions (cases and questions found at the end of textbook chapters), recall these are analyses, not responses of one or two lines. ****Attendance is required for all panel presentations as well as for any class featuring a guest speaker. If you...
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...What is marketing? Marketing can be referred to as a form of communication with your customers, with the help of marketing tools such as advertising, promotion, publicity, design aspects related to the look of the product etc. All these are aimed at getting the target audience (customer) to first get interested in your product or service and then ultimately buy them. * Marketing is a social process by which individuals and groups obtain what they need and want through creating and exchanging products and value with others * PHILIP KOTLER) ANY INTERPERSONAL AND INTER ORGANISATIONAL RELATIONSHIP INVOLVING AN EXCHANGE IS MARKETING . WILLIAM J. STANTON.) Explain its core concepts. Needs, wants and demands are the core concepts of marketing. These are basically inter related to each other which means needs which could be individualistic, social or physical arise due to a state of deprivation and have to be fulfilled for a basic human survival. Some human needs shaped by cultural and individual experiences and lifestyles take the form of wants. Ultimately demands are those sets of wants which are backed by the power to buy and could be related to many needs & wants. Other related concepts of marketing may include the Marketplace with exchange and the actual transaction as its base. The essence of Marketing is a transaction - an exchange- intended to satisfy human needs and wants.There are three elements in the marketing process : (A) MARKETERS (B)WHAT IS...
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...The Mangement techniques are designed in such a way that can be used in almost all complicated situation. There is list of “softer" managerial &’’ tough’’ managerial skills that turns average performers to star performer. It should be noticed that what ultimately differ the good to great achievers with the help of these management skills. The benefits of various Managerial approaches are: 1. Hawthorne effect Frederick Taylor's introduced some influential ideas, so that individual’s performance can be improved . Hawthorne established some social context which was influence through external surroundings. The experimenters concluded that changing the physical conditions as well as working hours, rest breaks improves the workers' productivity. This approach has led to increase production with lower Absenteeism. (The Economist, 2014) 2. SWOT analysis The advantages SWOT analysis is its low cost. It can be done by anyone who understands the situation. It consume less time for addressing the complex situation. It does not require any external consultant .It helps to understand problem while addressing weaknesses with the deter threats at the same time. Most importantly it helps to capitalise opportunities with the understanding of strengths. 3. Centralization While Centralization of decision making helps in Reducing cost of the budget. It also leads to uniformity in action of top management. Its impact is more clearly visible due to existence of personal leadership...
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...Throughout this essay I will be addressing the social, cultural and economic impacts which affect Brazil community. Rio de Janeiro carnival dates back to 1723 it is one of the world’s biggest carnivals, it is a hallmark event. It is known to be one of the most interesting artistic celebrations it involves 4 days of continuous partying and having fun before Ash Wednesday. This event provides an insight into the true culture of Brazil it showcases their beliefs and moralities. It is considered to be a performance of farewell to the pleasures of flesh which is the absence of human temptation and food desires. This event is performed annually 46 days before Easter and the celebration involves dancing, singing, party and having loads of fun with one of the major highpoints being the "samba" music. The purpose of the samba is to signify hedonism also the true celebration of life. It is known in Brazil that 75 % of the population is Roman Catholic therefore the carnival demonstrates all the different cultures and their backgrounds. (Enjoy festivals 2013) Having the Rio de Janeiro carnival it benefits the community by improving social ties and it gives the opportunity for the community that they can pull it together for the greater good. (Perry, S 2010) Rio de Janerio carnival is classed as a hallmark event. A hallmark event is an event that takes place annually in the same place; this will then bring to mind the location of where the event was held. It is also where the event becomes...
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...FACULTY OF MANEGEMENT TRIMESTER 3, 2012/2013 BFN 2094 Corporate Risk Management Lecturer: Miss. Kwan Jing Hui Major Assignment Commercial Property Insurance NAME | STUDENT ID | Yap Shoon Eu | 1102700243 | Tan Yi Ling | 1102700899 | Lee Jia Kee | 1102701272 | Kong Yoong Kwang | 1102701903 | Cho Der Hwa | 1102700103 | Loh Jian Li | 1102701693 | Contents 1.0 Overview and Objectives 1 1.1 Objectives ……………………………………………………..1 1.2 Overview………………………………………………………2 2.0 Scope of Coverage and Pricing Policy 3 2.1 Scope of Coverage………………………….…………………3 2.2 Pricing Policy…………………………………………………7 3.0 Relation to Current Practice in Malaysia 11 4.0 The Growth of Individual Health Insurance 15 5.0 References………………………………………………….……….19 1.0 Overview and Objectives 1.1 Overview Commercial Property Insurance (CPI) is an insurance that is used to cover risk of loss to an organization’s properties. Business owners can buy commercial property insurance regardless of whether they own, rent, or lease a building. Commercial Property Insurance provided either replacement cost coverage, actual cash value coverage, or a combination of both. Replacement cost coverage is to cover the payment of replace your property with new property while actual cash value coverage is to pay the replacement cost of the property minus depreciation. Although replacement cost coverage is more expensive than actual cash value coverage, it might better ensure that your business fully...
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...Running Head: MANAGEMENT Elements of Organizational Culture Dolores Licerio Webster University Mr. William Sweetnam Executive Summary This report gives a brief overview of the importance of Human Resource Management in an organization and further elaborates on what an organizational culture is, its roles and functions as well as the intensity of impact it has over the working of the organization. It discusses the impact change has over employees in terms of stress and how managers can assist in countering it. It further discusses the leadership skills and styles that managers should possess and adopt in order ensure that the organization moves effectively and efficiently fulfills its organizational benchmarks and achieves its goals. Table of Content Executive Summary i Introduction 1 Organizational Culture & Change 2 Role of Organizational Culture 3 Functions of Organizational Culture 5 Organizational Change & its Characteristics 7 Consequences of stress for the organization 8 Techniques for control of Work Stress 3 Managerial Effectiveness 10 Approach from the standpoint of personal qualities 11 Situational Theory 12 Situational approaches to effective leadership 12 The Situational leadership model of Fiedler 12 Contingency Theory 15 Origins and essence of Contingency Theory 15 Variables and Assumptions of the Contingency Theory 16 The role of Human Resources...
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