1. MAKING PRESENTATIONS * Be structured
Using a structured and logical procedure to express your views. * Remember that there are diminishing marginal returns to effort
Weighting carefully the pros and cons of change and Learning to recognize the critical point and draw the line on changes well in advance of the meeting. * PREWIRE EVERYTHING
To ensure no dispute during the meeting, consultants should let all the relevant players in the client organization know what they found in private before they hold a presentation or progress review.

2. DISPLAYING DATA WITH CHARTS * Keep it simple — one message per chart
Following principle of simplicity, the more complex chart is less effective. Chart is used to convey the primary information. A chart should include a good lead which can express the key point of the chart in one simple sentence and a source attribution which would help people review the data at future time. * Use a waterfall chart to show the flow
The waterfall chart is an outstanding way to illustrate quantitative flows. Through mixing the negative and positive item, it can depict vividly subtotal of cash flow and net income.

3. MANAGING INTERNAL COMMUNICATIONS * Keep the information flowing
Information flowing can help your teammates understand how their work is contributing to the final goal, how their efforts are worthwhile. In addition, good information flow can help you spot emerging problems (or opportunities) faster because people in different areas will acquire some useful information which you don’t realize.
There are two basic methods of internal communication: the message, such as voice mail, e-mail, or memo, and the meeting. Team meetings give a chance to exchange information in all directions and improve the team cohesion. The two key factors for a successful meeting are a leader and an agenda. The leader should minimize the number of agenda, but also ensure everyone know important events and issues. * The three keys to an effective message
A good business message has three attributes: brevity, thoroughness and structure. 1) Brevity
The message should cover only the points the audience needs to know 2) Thoroughness.
The message should cover all the points the audience needs to know 3) Structure
The message should have a structure that conveys those points clearly to its audience. * Always look over your shoulder
As a qualified consultant, people should maintain confidentiality. If the confidential document is divulged to the rivals, it will take a huge loss to your company.

4. WORKING WITH CLIENTS * Keep the client team on your side
Let the client team understand why their efforts are important to you and beneficial for them. It will help you create contribute more value when working together with client team. Also, let them know they can learn something useful in their career from you. * How to deal with “liability” client team members
There are two kinds of “liability” members on a client team: the merely useless and the actively hostile. For the useless person, you can try to trade him out of your team and get somebody better. Second, you can work around him. You just give him a discrete section of the work which is not critical to the project.
For the actively hostile person, the best tactic is to trade him out of your team. The next solution is to work around these people. You can keep sensitive information out of their hands meanwhile making use of their talents. * Engage the client in the process
Being engaged in the process means supporting your efforts, providing resources as needed, and caring about the outcome.
The first step in keeping your clients engaged is to understand their agenda.
When the client think you can help them get more interest, they will support you. Frequent contact with client to realize what they need, let them know the phased achievement as early as possible, and make them feel included in the problem-solving process. * Get buy-in throughout the organization
If you want to create real change that has lasting impact, you must get acceptance for your solution from everyone in the organization from senior management to workers. Otherwise, if a part people of client oppose your project, the best project is also useless. Let people know how their jobs fit into the organization as a whole and the significance of their roles in the work. It will make your project implement effectively. * Be rigorous about implementation
To implement major change, people must operate according to a plan which is specific about what to do and when it needs to do. The person who implements should have enough skills to ensure the work can be done. Specific deadlines and rules need also be emphasized.