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Mental Processes

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When creativity is used within an organization, innovative and creative performance is encouraged among management and employees. Imagination and creative intelligence is the total reflection of creativity. “Creativity intelligence depicts how the world is perceived through personality, individuality, beliefs, behavior, and character. The desire to accomplish something new, achieve a different outcome, or thought process is the focus of creativity. Creative intelligence consists of four styles: intuitive, innovative, imaginative, and inspirational (Rowe, 2004).”

This paper will explore the four styles of creative intelligence and how they influence an organization’s strategic management process. Also, the influence the five forces have over the mental models and mindsets will be evaluated, and examples demonstrating how mental models and mindsets can limit the decision-making process of an organization will be mentioned.

Intuitive
The intuitive style guides decisions based on previous experiences and the results that occurred from the experiences (Rowe, 2004). Jack Welch, the former Chief Executive Officer (CEO) of General Electric was a strong leader that led a company out of near ruin to revitalization. His strategy was to focus on the results and action. He is described as being a tough and charismatic, yet fair leader who believed that the key to a business being successful is people. Welch believed that every person had possibility, and that creativity within a business would prove to be successful. With the thinking Jack Welch possessed, he was able to make General Electric and thriving and lucrative business (Rowe, 2004).

Innovative
The innovative style focuses on the systematic side and evaluates problems and data. Individuals that are innovative tend to work hard, be precise, and are careful with experiments. Scientists, engineers, and inventors usually possess innovative minds. An innovator by the name of Marie Curie, was a scientist, that worked along side of her husband and discovered radium and polonium. For her work she was awarded two Nobel Prizes. She was truly dedicated to her work and had an excellent memory. Marie Curie was a great example of an innovator, who put aside discomfort and pain to make discoveries and pursue her dreams, goals, and visions (Rowe, 2004).

Imaginative
The imaginative style is constructed of artistic people, writers, great leaders, and people who have clear minds about ideas or dreams. Imaginative people that are daring, ask the questions no one wants to ask, abstract, and who think outside of the box. An example of a strong, imaginative leader that inspired others is Winston Churchill. Winston Churchill was the prime minister of Great Britain during World War II and during that time he wrote many books regarding history. Churchill possessed confidence and courage in times of crisis. He maintained a sense of humor. Although he was a great leader, he was not a great student in school. He dropped out of school, yet went back and graduated from college. Churchill’s imaginative style showed there does not have to be set boundaries and one having an imagination helps to fulfill desires and objectives (Rowe, 2004).

Inspirational
According to Rowe, (2004), the inspirational style focuses on social change and the giving of self willingly, without regrets and sees the mission to the end. In a business environment, inspiration is important because it helps to motivate employees to excel in their daily duties, while keeping focus on the company’s beliefs and standards. When there is vision, excellence, control, training, and continuous knowledge, problems are at a minimum, almost non existent in the workplace. A great example of inspirational style is the Civil Rights Leader, Dr. Martin Luther King, Jr. He believed in non-violence and lead peaceful protests and sit-ins. During his fight for civil rights, Martin Luther King, Jr. saw many frightening days that involved water hoses being sprayed in a crowd, church bombings, being attacked by dogs, jailed, and an untimely death. He suffered for his beliefs greatly (Rowe, 2004).

Today, businesses use a combination of intuitive, innovative, imaginative, and inspirational styles to build strong success and to motivate employees. All styles are very important and help strive to open up doors to new and fresher ideas. These styles help companies to continue to grow and remain competitive in certain markets, while keeping up with the changes in technology. All changes are needed to ensure the business or organization stays on track.

Mental models are mostly based on people; who they are, where they come from, their abilities, and their experiences. There are five forces that influence the mental models and mindsets of a person. These forces are education, training, influence of others, rewards and incentives, and personal experience (Wind, Crook, & Gunther, 2005). Although all people may not further their education, or are possibly horrible students, education does play a huge role in how a person views and understands the world. Training is a necessity for the business world. Training influences a business greatly because proper training will lead to employees’ continuous gain of knowledge that will in turn lead to excellent customer service and loyalty. Training helps to aid employees and management with changes and transformations the company may undergo. For example, a hospital billing office transitions from one system to another every five to seven years. The staff has to be trained on the new systems to ensure payments will be posted corrected and the claims will be billed correctly. The influence of others is based on what advice or teachings people give and how they are perceived. For example, these people would probably hold professions of being a teacher, doctor, friends, and family. Other influences could possibly be books, documentaries on television, and culture in which a person lives.

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