...Australia Business Challenge Telstra is Australia's largest telecommunications company providing a complete range of telecommunications products and services. The company's fixed line telephone network extends across Australia and serves virtually all Australian homes and most Australian businesses. Telstra maintains a corporate network infrastructure system called Cable Plant Record (CPR). This is a business critical spatial database that records every conduit, cable, pit, pillar, and associated asset installed by Telstra anywhere in Australia and is constantly updated. For field crews, Telstra issued snapshots of the CPR plans on microfiche. This workflow of producing and distributing microfiche to thousands of work crews was very expensive, lacked currency and was difficult to maintain. Furthermore, the microfiche were awkward to view in the field. Along with a desire to upgrade from CPR to CPR2 Telstra wanted to address some of these drawbacks with the CPR system and decided to leverage the extensive experience of Geomatic Technologies (GT) in enterprise level spatial and mobility solutions. For further information please contact: enquiry@geomatic.com.au Telephone 61 3 9694 4244 Facsimile 61 3 9694 4233 Solution Overview GT developed an innovative intranet solution known as Graphical Data Delivery (GDD) that published the CPR spatial data set to Telstra staff throughout Australia via a web browser. The GDD solution incorporates Autodesk’s...
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...also working on attempting to consolidate customer information to provide good value to the customers. They use microfiche and paper files to keep their database and records. Sales and Marketing reviews “Riordan focus is to consolidate their customer information therefore sales department has started to transfer their old data to CRM system. Its historical data can be tracked electronically, which includes dates including order, delivery, and payment dates by order” (Riordan, 2006). Riordan produce Unit and dollar volume of each product including plastic bottles, fans, heart valves, medical stents and custom plastic parts. It has 15-20 main customers and 12 minor customers. Each department uses their own tools and systems to handle their sales and customer information. Some sales team use pen and pencil while other use software like ACT. To understand customer needs, the firm is focusing on new integrated customer management system. Riordan do not have any specific system to track the past marketing plans which they can use to build upon past knowledge. They need to keep track of the production information as well as profit and loss statements. They use file cabinet to keep their past records of marketing research. Riordan manufacturing has disparate systems of sales and marketing for instance multiple databases, paper documents, and microfiche. Riordan implementing...
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... It is also working on attempting to consolidate customer information to provide good value to the customers. They use microfiche and paper files to keep their database and records. Sales and Marketing reviews “Riordan focus is to consolidate their customer information therefore sales department has started to transfer their old data to CRM system. Its historical data can be tracked electronically, which includes dates including order, delivery, and payment dates by order” (Riordan, 2006). Riordan produce Unit and dollar volume of each product including plastic bottles, fans, heart valves, medical stents and custom plastic parts. It has 15-20 main customers and 12 minor customers. Each department uses their own tools and systems to handle their sales and customer information. Some sales team use pen and pencil while other use software like ACT. To understand customer needs, the firm is focusing on new integrated customer management system. Riordan do not have any specific system to track the past marketing plans which they can use to build upon past knowledge. They need to keep track of the production information as well as profit and loss statements. They use file cabinet to keep their past records of marketing research. Riordan manufacturing has disparate systems of sales and marketing for instance multiple databases, paper documents, and microfiche. Riordan implementing integrated customer management system to handle the customers and provide perfect value to the customers...
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...specializes in plastic containers, custom plastic parts, and plastic fan parts. The company has many manufacturing location in the United States and one location in China. The company is a subsidiary of Riordan Industries, a fortune 1000 enterprise (Apollo Group, Inc., 2006). Riordan Manufacturing is looking to increase their market presence by offering a better product based upon their product sales and past and present marketing and sales plans. However, the data needed is in several different databases, paper files and microfiche. A data warehouse would solve the issue of having the information disbursed in many locations and allow the company to quickly analyze the information for better decision making. To pull the information needed for proper analysis a few things must take place. The first item to tackle would be to complete a enterprise wide analysis of the data requirements. This would include having the data that are in paper files and microfiche integrated into the current operational source systems. Once completed a data warehouse will need to be constructed to that will extract data from the existing databases and consolidate the data in one location. The data warehouse architecture that should be used in situation would be the hub and spoke. The hub and spoke architecture is a design were a main data mart is created to house all the clean data. The operational sources are connected to the main data mart and provide all the data regarding the company's operations...
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...can expand each other's ideas. Consider substituting any common information system in place of a library. Alternative examples might include video rental stores, class registrations systems, and voting systems. a) Input A library's inputs consist of the items it receives for its collection. These items may consist of books, periodicals, maps, microfiche, DVDs, CDs, and many others. Inputs also consist of creating and maintaining patron's accounts. b) Processing A library's main processes revolve around checking out and checking in items from its collection. Additional processes include adding new items into the collection, purging dated, duplicate, or damaged items from the collection, photocopying or reproducing materials, facilitating inter-library loans, sending overdue notices, assisting patron's accounts, and repairing damaged items. c) Output A library's outputs consist of any information that leaves the library. This may take the form of item loans, photocopies, and even hand-written notes. d) Storage A library's storage systems include shelves for books, stacks for periodicals, file drawers for microfiche, hard drives for databases, and racks for CD's and DVD's....
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...making takes place within the guidelines set by the strategic plan. Data and information Tactical information will be mostly internal with a few external sources being used. Internal information is likely to be function related: for example, how much ‘down time’ a production line must allocate for planned maintenance. Tactical information is used by middle management (employees) when managing or planning projects. The timescale is usually at least between 6 months and 5 years (depending on the scale of the strategic project). Circumstances vary but a small project may have a tactical timescale of between one and six months. Tactical plans have a medium level of detail and will be very specific; they deal with such matters as who is doing what and within what specific budgets and timescales. These plans have medium scope and will address details at the operational level. They will generally have specific objectives and be geared towards implementation by operational level employees. Operational information The lowest level is operational and operational planning takes place based on the tactical plans. The lowest level of management or workers in an organisation implements operational plans. These may be section leaders or foremen in a large organisation or workers such as shop assistants, waiting staff, and kitchen staff, etc., in smaller businesses where there is no supervisory layer. The timescale is usually very short, anything from immediately...
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...to track historical sales. In the past, most sales data was recorded using paper and pencil. In the last few years, the firm has managed the information electronically. Information available includes the following: * Dates including order, delivery, and payment dates by order. * Unit and dollar volume of each product including plastic bottles, fans, heart valves, medical stents, and custom plastic parts rolled up to be examined by product group and customer. * Sales by customer to include price paid, cost, margin, and discount given. The firm is attempting to consolidate customer information to deliver better value to the customer. The firm has historical records in many disparate databases, as well as in paper files and microfiche. Below is a listing of information the firm has available to consolidate into a CRM system. Marketing should consist of strategies that you can measure your reach and work to persuade your prospects that you are the company for them. It's the message that prepares the prospect for the sale. It could consist of advertising, public relations, social media, relationship marketing, brand marketing, viral marketing, and direct mail. The sales process consists of interpersonal interaction. It is often done by a one-on-one meeting, cold calls, and networking. It's anything that engages you with the prospect or customer on a personal level rather than at a distance. Most the time the prospect or potential customer has been driven to you via...
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...identify and describe the company’s current business system, and recommend changes. Based upon our evaluation, Riordan currently possesses three different operating systems in its Finance and Accounting department. It is recommended that the company consider employing a Windows Hyper-V Server 2008 platform with SQL Server 2008 and General Ledger in Microsoft Dynamics DP. The Legal department has retained the law firm of Litteral and Finkel, headed by Chief Legal Counsel Lowell Bradford, and requires no further changes at this time. The recommendation is to consider the Oracle E-Business Suite Human Resource Management system to help give the department structure and organization. Finally, a number of disparate databases, paper files, and microfiche have controlled the Sales and Marketing department. Finance and Accounting According to Riordan Manufacturing’s finance and accounting information, the company currently possesses three different operating systems Due to the processes in which Riordan acquired Michigan and Georgia facilities, no consolidation of business systems was considered and now requires integration into the company’s hardware and software systems. The corporate company in San Jose currently employs Windows Enterprise Resource Planning (ERP). The Michigan facility uses a pair of DEC Alpha’s with an attendant source code and a VMS operating system with VAX4000 workstations programmed in C. Unfortunately the company providing the source...
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...for the Riordan Manufacturing Service Request is to utilize the following request from the respective departments and design a best in class, system that will rapidly achieve total business integration. The Riordan service request pertains to two particular departments within Riordan Manufacturing, Sales and Marketing and Finance & Administration. Its' current level of operation consist of stand alone systems which require labor intensive data entry. Riordan Manufacturing has grown to become both nationally as well as internationally known as a leader in the production of plastic products. Currently sales and marketing maintains many dissimilar databases to record historical sales, as well as keeping additional paper files and microfiche. Having market size, opportunity studies and focus group information in hard copy form. These forms of data need to be compiled into one congruent system that will allow the department to project sales by drawing information from one source. Employees of the department must rely on paper copies to review and research on past marketing research, marketing plans and design awards. It is a wish of the department that this information a interfaced network that will allow various departments to view the information in order to work jointly in creating future marketing plans. Each staff member of the sales force is responsible for maintaining his own customer records. Resulting in disjointed approach to marketing similar companies...
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...Accounting Systems Various accounting systems has affected Riordan Manufacturing Inc. started with the sales and marketing. The sales and marketing department investigates sales that are filed in many databases, paper records, and some in microfiche. Members of the sales force maintain their own set of customer records using variety of tools. Some use paper documentation, others sales management software (Act) and others a hybrid. The company will need a new integrated sales database, management systems, and accounting systems. That would allow the departments to better understand and anticipate customer requests. This shared database would include production records of number of units produced of each item by shift and overall yearly production, which would allow for the sales department to better estimate the time of project completion and delivery. The database would also include profit and loss statements by item and group to assist the marketing, finance and production departments with future strategic plans. Riordan Manufacturing puts out annual budget allocations for marketing and accounting research. The activities include: sales force promotions, price/ volume discounts to key accounts, public relations. This data and associated trends are very important for future strategic plans to boost sales and enhance accounting and marketing. Thus it is necessary for Riordan Manufacturing to invest in advance IT system that would all centralizing historical and...
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...Harvard Referencing 2007 Note: this page is only an introduction to the Harvard referencing system. Curtin University Library provides a modified version of the author-date system presented in: Snooks & Co. 2002, Style manual: For authors, editors and printers, 6th edn, John Wiley & Sons Australia, n.p. For referencing electronic sources, refer to the American Psychological Association's Publication manual: American Psychological Association 2001, Publication manual of the American Psychological Association, 5th edn, APA, Washington, DC. Note: A modified APA style is used for electronic sources to fit in with the Harvard referencing style provided by Curtin University Library as the Style manual does not cover this area fully. The information and examples contained on this page are chiefly derived from the above publications. It is very important that you check your department or school's assignment guide as some details, eg. punctuation, may vary from the guidelines on this page. You may be penalised for not conforming to your school's requirements. What is Referencing? Referencing is a standardised method of acknowledging sources of information and ideas that you have used in your assignment in a way that uniquely identifies their source. Direct quotations, facts and figures, as well as ideas and theories, from both published and unpublished works must be referenced. There are many acceptable forms of referencing. This information sheet provides a brief guide to the Harvard...
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...Harvard Referencing 2007 Note: this page is only an introduction to the Harvard referencing system. Curtin University Library provides a modified version of the author-date system presented in: Snooks & Co. 2002, Style manual: For authors, editors and printers, 6th edn, John Wiley & Sons Australia, n.p. For referencing electronic sources, refer to the American Psychological Association's Publication manual: American Psychological Association 2001, Publication manual of the American Psychological Association, 5th edn, APA, Washington, DC. Note: A modified APA style is used for electronic sources to fit in with the Harvard referencing style provided by Curtin University Library as the Style manual does not cover this area fully. The information and examples contained on this page are chiefly derived from the above publications. It is very important that you check your department or school's assignment guide as some details, eg. punctuation, may vary from the guidelines on this page. You may be penalised for not conforming to your school's requirements. What is Referencing? Referencing is a standardised method of acknowledging sources of information and ideas that you have used in your assignment in a way that uniquely identifies their source. Direct quotations, facts and figures, as well as ideas and theories, from both published and unpublished works must be referenced. There are many acceptable forms of referencing. This information sheet provides a brief guide to the Harvard...
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...APA Referencing 2007 Note: this page is only an introduction to the APA (American Psychological Association) referencing system. For a comprehensive guide please refer to: American Psychological Association. (2001). Publication manual of the American Psychological Association (5th ed.). Washington DC: APA. It is very important that you check the assignment guide for your Department or School as some details, e.g. punctuation, may vary from the guidelines on this page. You may be penalised for not conforming to your school's requirements. What is Referencing? Referencing is a standardised method of acknowledging sources of information and ideas that you have used in your assignment in a way that uniquely identifies their source. Direct quotations, facts and figures, as well as ideas and theories, from both published and unpublished works, must be referenced. There are many acceptable forms of referencing. This information sheet provides a brief guide to the APA referencing style for in-text citations and for creating the Reference List (examples are below). Within the text of the assignment the author’s name is given first, followed by the publication date. Include page numbers for direct quotations and also where it is useful to provide a page number. A reference list at the end of the assignment contains the full details of all the in-text citations. Why Reference? Referencing is necessary to avoid plagiarism, to verify quotations, and to enable readers...
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...In December of 1995 only 0.4% of the world’s population had access to the Internet. As of June of 2011 a staggering 30.4% of the world’s population had access to the Internet. The Internet has brought information literally to the touch of our fingers forever changing the way we access information. Gone are the ways of sitting hours on end in libraries searching through microfiche and struggling to understand the Dewey Decimal System. We now have the capability to type a single word and get thousands upon thousands of results saving students countless hours of study time. What are the strengths and weaknesses? With access to more information how to do prove the validity and accuracy of the immense amount information? “Getting information off the Internet is like taking a drink from a fire hydrant.” Mitch Kapor, variation of a quote by Jerome Wiesner With the changes in society our lives have all become busier. Having the use of the Internet drastically cuts down the time needed to fully research a project. We now have the ability to sit down in the comfort of our own home and glean as much information we need from the World Wide Web. This allows more individuals to fully realize their dreams of continuing their education while still managing their families and jobs. We have the ability to review, side by side, information from multiple sources. This allows us to better understand what we are researching by seeing what each side involved has to say. We then can...
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...|Aug 25 2013 | |Going Green | |Victoria Allen | [pic] [pic] Date: August 25, 2013 To: Alicia Pena, CFO From: Victoria Allen, Recycling Committee secretary Subject: Greenings Corporation going Green—Implementing our recycling program [pic] Introductory Summary [pic] The following report is the findings of the recycling committee. In efforts to jump-start the program, we consulted with coworkers to gain insight about recycling. Yorel Demouchet, an IT tech, implemented a program and she shared how she did it. We also interviewed Freddie Lyons, a former Waste Management Recycling Specialist. Basically, both of them said the same thing with the exception that Mr. Lyons gave more in-depth details about recycling as oppose to Yorel’s hands on experience. The planning stage is fundamental they both said. The planning and motivating stages enhances succeed. With their advice and research, we decided that paper, computer/computer parts, and ink/toner cartridge are the items we will start collecting. Mr. John James, our new CEO, wants to quickly implement a recycling program to show corporate responsibility like other corporations. After...
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