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Mis in Action: Ups

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Submitted By raquelalbertm
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1. What are UPS “Smart Labels?” What role do they play in UPS operations?

The smart label are barcodes that have the shipping information about each package. These labels are important in their function for UPS operations because they provide the exact customer information needed for the shipment to be correctly delivered. The label may also be scanned to provide customers with real-time information about their shipment.

2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center.
1. Driver creates a smart label for the shipment
2. The delivery information is sent to UPS
3. The DIAD provides the driver with the pending shipments so that he can complete them
4. The DIAD allows for collecting electronically signatures, type in last name and complete the transaction.
5. It sends the data to the Data Center and customer.
6. Finally, the packages are processed by the UPS package center.

3. What role does wireless communication play in the UPS systems? Wireless communication provides drivers with flexibility during their routes to deliver packages. The 802.11 wireless connectivity enables transition within UPS center. Bluetooth lets drivers exchange information within themselves and the infrared port provides drives with updated information about the packages.

4. How has information technology transformed the package delivery business? Information technology has made the entire process more efficient. Besides providing customers with real time information at all times of the process, technology has also reduced errors. The DIAD provides information at all times about drivers and their location and also the GPS provides drivers with detailed directions to improve customer service. The DIAD also provides maximum flexibility in the field radio

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