...Management Information Systems MANAGING THE DIGITAL FIRM Kenneth C. Laudon New York University f Jane P. Laudon Azimuth Information Systems PEARSON feerttifie tall Pearson Education International Brief Contents Part One Chapter 1 Chapter 2 Chapter 3 Chapter 4 Part One Project Organizations, Management, and the Networked Enterprise 1 Information Systems in Global Business Today 2 Global E-Business: How Businesses Use Information Systems 38 Information Systems, Organizations, and Strategy 80 Ethical and Social Issues in Information Systems 124 Analyzing Business Processes for an Enterprise System 165 Part Two Chapter 5 Chapter 6 Chapter 7 Chapter 8 Part Two Project Information Technology Infrastructure 167 IT Infrastructure and Emerging Technologies 168 Foundations of Business Intelligence: Databases and Information Management 222 Telecommunications, the Internet, and Wireless Technology 260 Securing Information Systems 312 Creating a New Internet Business 351 Part Three Chapter 9 Chapter 10 Chapter 11 Chapter 12 Part Three Project Key System Applications for the Digital Age 353 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 354 E-Commerce: Digital Markets, Digital Goods 388 Managing Knowledge 428 Enhancing Decision Making 470 Designing an Enterprise Information Portal 508 Part Four Chapter 13 Chapter 14 Chapter 15 Part Four Project Building and Managing Systems 509 Building Systems 510 Project Management:...
Words: 3508 - Pages: 15
...Steven Le Week 7 Text Book Questions Chapter 9—Questions R2, R4, R7 MIS 589: Networking Concepts and Applications Keller University Chapter 9 R2. What are the five areas of network management defined by the ISO? The five areas of network management are: Performance management, fault management, configuration management, accounting management, security management. Kurose, J. F., & Ross, K. W. (2012). Computer Networking: A Top-Down Approach, VitalSource for DeVry University, 6th Edition. [VitalSource Bookshelf version]. Retrieved from http://devry.vitalsource.com/books/9781256938590/id/ch09lev1sec6 R4. Define the following terms: managing entity, managed device, management agent, MIB, network management protocol. Managing entity: control the network management information and to control the devices in the network. Managed device: a piece of network equipment that is under the control of the managing entity. Management agent: a software process running on a managed device that communicated with the managing entity and takes action on the managed device under the control of the managing entity. MIB: pieces of information associated with all of the managed objects in a device. Network management protocol: runs between the managing entities of the management agents on the managed devices. Kurose, J. F., & Ross, K. W. (2012). Computer Networking: A Top-Down Approach, VitalSource for DeVry University, 6th Edition. [VitalSource Bookshelf version]...
Words: 283 - Pages: 2
...and 9) 1. Concepts of MIS/IS 2. What’s New in Management Information Systems? 3. Digital Firm 4. Strategic Business Objectives of Information Systems 5. Information Systems (IS) Vs. Information Technology (IT) 6. Perspectives on Information Systems 7. Information System and its Functions 8. Contemporary Approaches to Information Systems. 9. Dimensions of Information Systems 10. Defining IT infrastructure: 11. Evolution of IT infrastructure 12. The IT Infrastructure Ecosystem 13. Types of Structured Business Information Systems 14. Systems That Span the Enterprise Concepts of MIS/IS: Management Information Systems: MIS means the whole network of systems which support the organization to manage their business affairs. • Many organizations have information systems that are entirely manual. Such systems are a subset of a wider class of systems, computer-based information systems, which rely on information technology as well as humans for their operational functions. IS need not be necessarily computer-based. Management information systems (MIS) deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm. As such, MIS is defined as the study of information systems focusing on their use in business and management. • Management information systems (MIS) combines computer science...
Words: 6353 - Pages: 26
...2/15/2013 MGMT 2006 Module 1 Introduction to MIS Objective • By the end of this module you will be able to: • answer the question "What is an MIS?“ • answer the question "Why MIS?“ • distinguish between data, information, knowledge and wisdom • differentiate between Information Technology and • Information Systems • describe systems in use in typical organizations • relate information systems to strategy and • competitive advantage. What is an MIS? • An Information Systems is a system that captures, stores and processes data, transforming it into useful information. • The Information Systems exist in the context of the organization, which in turn exists within the winder environment. • Data is captured from events in and out of the organization. Information is disseminated in and out of the organization 1 2/15/2013 What is an MIS? Data • Data refers to raw facts lacking in context. – Bar code – Student ID number – Price – Telephone number – Etc. • Often times, raw data is not very useful for decision making. Data • A listing of students registered for MIS this semester . • The list only provides me with raw data. 2 2/15/2013 Information • Information can be produced from data by summarizing, categorizing, sorting and by adding context. Input Process Output Information Female Male Information Global Oil Production 3 2/15/2013 Knowledge “Knowledge is a familiarity with someone or something, which can include information, facts, descriptions, and/or skills acquired...
Words: 1056 - Pages: 5
...Q E MIS Uarterly xecutive Key Issues for IT Executives 2012: Doing More with Less This is the seventh in a series of MISQE-published reports based on an annual SIM membership survey. With the enduring economic uncertainties prevailing, these U.S.based organizations are now focusing not only on leveraging IT to reduce business and IT expenses, but also to generate revenues from IT innovations. While IT budgets for hiring, and salary increases are on the rise, these increases are less than last year’s when organizations were more optimistic that the economic conundrum was ending. There is also greater attention to reducing IT budgets through IT infrastructure spending (especially Cloud) and sourcing (especially offshore). Jerry Luftman Global Institute for IT Management (U.S.) Barry Derksen Business & IT Trends Institute (The Netherlands), University of Amsterdam (The Netherlands) Since 1980, the Society for Information Management (SIM), in a joint effort with different research leaders, has conducted an annual survey of the key issues facing IT executives globally and in the United States in particular. One of the important strengths of this research is in its ability to identify important trends by comparing survey data from previous years. The 2012 SIM survey, conducted in the 2nd and 3rd quarter of 2012, once again focused on three important areas: Key IT Issues Included in the Survey 1. Management concerns This year’s participants were asked to provide their...
Words: 6215 - Pages: 25
...MIS 535 Week 7 Homework Click below link for Answer http://workbank247.com/q/mis-535-week-7-homework/13272 http://workbank247.com/q/mis-535-week-7-homework/13272 1. Social media sites result in loss of personal information because (Points : 1) | sites lack appropriate tools to prevent security fraud. hackers spend more time working to penetrate the sites. users are not careful and share inappropriate business or personal information. Wikileaks is publishing social media site information. | Question 2.2. Information systems (Points : 1) | pose traditional ethical situations in new manners. raise new ethical questions. raise the same ethical questions created by the Industrial Revolution. raise ethical questions primarily related to information rights and obligations. | Question 3.3. The feature of social institutions that means mechanisms are in place to determine responsibility for an action is called (Points : 1) | due process. accountability. courts of appeal. the judicial system. | Question 4.4. The process in law-governed societies in which laws are known and understood and there is an ability to appeal to higher authorities to ensure that the laws are applied correctly is called (Points : 1) | liability. due process. courts of appeal. FOI appeals. | Question 5.5. Immanuel Kant's Categorical Imperative states...
Words: 994 - Pages: 4
...Chapter: 07 Telecommunications, The Internet and Wireless Technology 1. Question: What are the principal components of telecommunications networks and key networking technologies? Answer: The principal components of telecommunications networks: Telecommunications are the means of electronic transmission of information over distances. The information may be in the form of voice telephone calls, data, text, images, or video. Today, telecommunications are used to organize more or less remote computer systems into telecommunications networks. These networks themselves are run by computers. A telecommunications network is an arrangement of computing and telecommunications resources for communication of information between distant locations. A telecommunications network includes the following components: Figure: principal components of a simple computer network 1. Computer: Computers that process information and are interconnected by the network 2. Network Interface: Each computer on the network contains a network interface device called a network interface card (NIC). 3. A Connection medium: The connection medium for linking network components can be a telephone wire, Coaxial cable or radio signal in the case of cell phone and wireless local area networks. 4. Network operating System software: The network operating system (NOS) routes and manages communications on the network and coordinates network resources. ...
Words: 1634 - Pages: 7
...businesses * Change flow of information * Replace sequential steps with parallel steps * Eliminate delays in decision making *Types of Business Information System Transaction processing systems * Perform and record daily routine transactions necessary to conduct business * Allow managers to monitor status of operations and relations with external environment * Serve operational levels Management information systems * Serve middle management * Provide reports on firm’s current performance, based on data from TPS * Provide answers to routine questions with predefined procedure for answering them * Typically have little analytic capability * MIS are designed to produce information on a periodic basis instead of on a daily recurring basis like those using a n processing system. * MIS is used by managers throughout the organization to help them in directing, planning, coordinating, communicating and decision making. Decision support systems * Serve middle management * Support nonroutine decision...
Words: 845 - Pages: 4
...systems involves organization’s hierarchy, functional specialties, business processes, organizational culture, and political interest groups. 4) Technology dimension of information systems involves computer hardware, software, data management technology and networking/telecommunications technology (including the Internet) 1) Identify the steps that are performed in the add/drop process of UM. ① According to the timetable and their aspiration, students choose some courses to be added or dropped. Then they submit the add/drop submission to the system. ② After capturing all the submissions, the add/drop system coordinate all the data in to information. Overseeing the whole courses arrangement, the system divides the submission into groups. One is refused group, for there is no quota left for submission. The other one is approved group, because there are still available quotas for offering. ③ Finally the system transmits both the refused and approved submissions to students who have submitted. 2) List the input, process and output of that system. The first process above is input, the second is process, and the last one is output. 3) Of TPS, MIS, DSS or ESS, which one does this system belong to? It belongs to MIS. Because the system reports the...
Words: 438 - Pages: 2
...Chapter 2 Global E-business and Collaboration Management Information Systems Chapter 2: Global E-business and Collaboration Learning Objectives • What are business processes? How are they related to information systems? • How do systems serve the different management groups in a business and how do systems that link the enterprise improve organizational performance? • Why are systems for collaboration and social business so important and what technologies do they use? • What is the role of the information systems function in a business? 2.2 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 2: Global E-business and Collaboration Business Processes and Information Systems • Business processes: – Flows of material, information, knowledge – Sets of activities, steps – May be tied to functional area or be crossfunctional • Businesses: Can be seen as collection of business processes • Business processes may be assets or liabilities 2.3 Copyright © 2016 Pearson Education, Inc. Management Information Systems Chapter 2: Global E-business and Collaboration Business Processes and Information Systems • Examples of functional business processes – Manufacturing and production • Assembling the product • checking the product for quality – Sales and marketing • Identifying customers • selling the product – Finance and accounting • Creating financial statements • paying creditors – Human...
Words: 2464 - Pages: 10
...Introduction to Management Information Systems Summary 1. Explain why information systems are so essential in business today. Information systems are a foundation for conducting business today. In many industries, survival and even existence is difficult without extensive use of information technology. Information systems have become essential for helping organizations operate in a global economy. Organizations are trying to become more competitive and efficient by transforming themselves into digital firms where nearly all core business processes and relationships with customers, suppliers, and employees are digitally enabled. Businesses today use information systems to achieve six major objectives: operational excellence; new products, services, and business models; customer/supplier intimacy; improved decision making; competitive advantage; and day-to-day survival. 2. Define an information systems from both a technical and a business perspective. From a technical perspective, an information system collects, stores, and disseminates information from an organization’s environment and internal operations to support organizational functions and decision making, communication, coordination, control, analysis, and visualization. Information systems transform raw data into useful information through three basic activities: input, processing, and output. From a business perspective, an information system provides a solution to a problem or challenge facing a firm and provides real...
Words: 4298 - Pages: 18
...Short-Answer Questions • Assignments and Exercises • Discussion Questions • Industry & Global Perspectives • Additional Assignments and Exercises CONTACT INFORMATION: Stephen Haag (shaag@du.edu) STUDENT LEARNING OUTCOMES 1. Define management information systems (MIS) and describe the three important organizational resources within it – people, information, and information technology. 2. Describe how to use break-even analysis to assess the financial impact of information technology. 3. Describe how to use Porter’s Five Forces Model to evaluate the relative attractiveness of and competitive pressures in an industry. 4. Compare and contrast Porter’s three generic strategies and the run-grow-transform framework as approaches to the development of business strategy. CHAPTER SUMMARY This chapter serves two primary purposes. First the chapter introduces your students to the broad notion of management information systems within an organization and the three key resources on which MIS focuses – people, information, and information technology. Second, the chapter jumps right into the process of appropriately selecting which technologies to use based on the industry in which your organization operates, the identified business strategies for competing in that industry, and how to assess the impact of technology. The primary sections of this chapter include: 1. MIS Resource #1: Information 2. MIS Resource #2: People 3. MIS Resource #3:...
Words: 3890 - Pages: 16
...Executive Summary Campaign Definition * “Bridgepointe to Success” campaign is aimed to build partnerships with local higher education institutions, to offer students life skills training and college preparation advice. Research * Research into life skills training and college preparatory institutions revealed that Bridgepointe is unique in its mission to bridge cultural gaps through education. Kick-off Event * The campaign kick-off will take place at the Open House event on February 1, 2013. Event Participants * Four universities and colleges will be present at the event to introduce Bridgepointe students to their programs. Program Details * Participating programs will cover architecture design, arts, business, engineering, and nursing fields. * Personnel from the admissions offices of the respective colleges will be involved in this initiative and offer advice and information packets at the event. Program Enrollment * The life skills training program will be offered to a limited number of students at first. * After the evaluation of the success of this training program, the life skills classes can be offered to all interested children participating in Bridgepointe programs. Vision for the Future * Our vision for the future is that Bridgepointe will build additional partnerships with other local universities and colleges to expand this program further. Table of Contents MARKETING PUBLIC RELATIONS PLAN...
Words: 8387 - Pages: 34
...How Businesses Use Information Systems Objectives: * Identify the features of a business that are important for an information system * Describe the way in which information systems support business operations * Explain how the information systems improve organizational performance * Assess the role of the information system within a business Defining the Features of a Business Four Basic Business Functions * Manufacturing and production – an arrangement of people, machines, and business processes (procedures) that will produce the product * Business Process * Assembling the product * Checking for quality * Producing bills of materials * Sales and marketing – who will attract customers, sell the product and keep track of after sale issues, such as warranties and maintenance * Business Process * Identifying customers * Making customers aware of the product * Selling the product * Finance and accounting – once you generate sales, to keep track of financial transactions, such as orders, invoices, disbursements, and payroll. This group will see out sources of credit and finances. * Business Process * Paying creditors * Creating financial statements * Managing cash accounts * * Human resources – group of people to focus on recruiting, hiring training, and retaining employees * Business Process * Hiring employees ...
Words: 2545 - Pages: 11
...NORTHCENTRAL UNIVERSITY ASSIGNMENT COVER SHEET Learner: Terry L Green THIS FORM MUST BE COMPLETELY FILLED IN Please Follow These Procedures: If requested by your mentor, use an assignment cover sheet as the first page of the word processor file. The assignment header should include the Learner’s last name, first initial, course code, dash, and assignment number (DoeJXXX0000-1) justified to the left and the page number justified to the right. Keep a Photocopy or Electronic Copy of Your Assignments: You may need to re-submit assignments if your mentor has indicated that you may or must do so. Academic Integrity: All work submitted in each course must be the Learner’s own. This includes all assignments, exams, term papers, and other projects required by the faculty mentor. The known submission of another person’s work represented as that of the Learner’s without properly citing the source of the work will be considered plagiarism and will result in an unsatisfactory grade for the work submitted or for the entire course, and may result in academic dismissal. | | BTM8102-8 | Kris Iyer, PhD | | | Business Research Methodology | GreenTBTM8102-2 | | | <Add Learner comments here> ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Faculty Use Only ------------------------------------------------- <Faculty comments here> ...
Words: 2699 - Pages: 11
