...11/8/2013 1st meeting—Developing Managerial Competencies Managers have to cope with diverse and far‐reaching challenges FOR EXAMPLE 1. Strive to remain competitive in a dynamic and far reaching world 2. To keep pace with ever‐advancing technology 3. To find ways to incorporate the Internet and e‐business into their strategies and business model 1 2 2 Introductory Concepts: What Are Managerial Competencies? Communication Competency Teamwork Competency Competency – a combination of knowledge, skills, behaviors, and attitudes that contribute to personal effectiveness Managerial Competencies – sets of knowledge, skill, behaviors, and attitudes that a person needs to be effective in a wide range of positions and various types of organizations 3 Managerial Effectiveness Self-Management Competency Planning and Administration Competency Strategic Action Competency 4 Multicultural Competency 1 11/8/2013 ?????? • to what extent we believe competencies are something we are "born with or can be learned." • So what !!!!!!!!!....... everyone can develop these competencies if we are motivated, although some competencies may "come easier" to certain individuals than to others. Do we agree? 5 What Is An Organization? A formal and coordinated group of people who function to achieve particular goals These goals cannot be achieved by individuals acting alone An organization has a structure. 6 What Is A Manager? A person who...
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...study. The research was conducted as a semi structured interview with open one open ended questions, and several prompting questions if required, for further analysis. Further participants were involved until no new topics were offered. The findings of this research both supported and disproved previous work discussed throughout the article, concluding that the view of Dyche & Zayas; Tsang, Bogo, & George (2003) of the importance of and reliance of cultural knowledge was unrealistic, and may lead to cultural stereotype (Thomas & Weinrich, 2004), and that respect and mutual trust (Colins & Arthur, 2010), and flexibility (Cadwell et. al 2008) were more effective. The study concluded that it was much more important to approach CALD clients as individuals. The authors highlighted Stuart’s (2005) views that self-awareness and skills, and building a rapport with the client compensated for any lack of cultural competence. The only difference concluded in the study would be the need to slow the process and assessment to allow time to gain relevant cultural knowledge and needs from the client, as well as individual beliefs, needs and expected outcomes, as with all mainstream clients. Cadwell, L. D., Traver, D.D., Iwamoto, D. K., Herzberg, S. E., Cerda-Lizarraga,P., & Mack, T. (2008). Definitions of multicultural competence: Frontline human service...
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...In responding to my Module 4 Counseling theories and practice discussion prompt on reality and behavior therapies I mentioned, I particularly found the techniques of assertion training and self-monitoring to be effective techniques I often employ in working with clients with Autism and those who exhibit behavioral difficulties. Assertion training is used to increase clients’ behavioral repertoire so that they may be able to make the decision as to whether or not they will behave assertively in certain situations (Corey, 2013). It is a very suitable technique for working with clients who frequently display faulty thinking, negative self-statements and self-defeating beliefs through challenging their beliefs. Self-monitoring on the other hand, provides clients with an opportunity to observe their own behavior and develop responsibility skills. Also, in my scholarly paper entitled “An Overview of Autism Disorder, I reflected on Applied Behavioral Analysis as being an evidence based approach for working with Autism...
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...Runninghead: ANALYSIS AND CRITIQUE PAPER Analysis and Critique Paper Cherrise L. Whye University of Phoenix September 17, 2012 Analysis and Critique Paper Public education, while still coping with the implications of an accountability system mandated by the No Child Left Behind Act (NCLB), is facing yet another “unprecedented challenge” (D’Angelo & Dixey, 2001) that has far-reaching implications. The increasing diversity of the student populations served by public education systems is already having an adverse effect on overall student achievement and is forcing more and more educators to question their own beliefs and prejudices. The article focuses on the major issues in public education failing to reach our culturally and linguistically diverse student population, particularly those with and at risk for disabilities, including disproportionate academic underachievement, special education referrals, and disciplinary actions (Cartledge & Kourea, 2008). An eruption of social consciousness and moral seriousness has occurred about the “savage inequalities” faced by minorities and poor children in so many of America’s urban schools today (Kea & Utley, 1998). Even while it is clear that culturally and linguistically diverse students have the greatest need for quality instructional programs, many researchers argue that they are less likely to be taught with the most effective evidence-based instruction. Banks (2002) contends that the challenges...
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...Chapter 6 Vocabulary * Entrepreneurship—the creation of an innovative organization for the purpose of economic gain or growth under conditions of risk or uncertainty * Business Incubation—a business support process that accelerates the successful development of start-up and fledging companies by providing entrepreneurs with an array of targeted resources and services * Small Business—as one that is independently owned and operated and which is not dominant in its field of operation * Family Business—is one owned and managed mostly by people who are related by blood and/or marriage * Business Plan—describes the basic idea that is the foundation for the start-up and outlines how that idea can be turned into reality * Franchise—is a business operated by someone (the franchise) to whom a franchiser grants the right to market a good or service * Principle of Affordable Loss—the conscious determination of the amount of resources(money, time, and effort) entrepreneurs are willing to commit to an idea, which, in turn, influences the choice of strategies and methods needed to generate early revenues * Venture Capitalist—typically provides equity (ownership) financing for start-up and young, rapidly growing enterprises * Business Angel—is a private individual who invests directly in firms and receives an equity stake in return * Corporate Entrepreneurship—refers to the development, promotion, and implementation of innovative initiatives in established...
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...Guidelines on Multicultural Education, Training, Research, Practice, and Organizational Change for Psychologists American Psychological Association Approved as APA Policy by the APA Council of Representatives, August, 2002 Copyright, American Psychological Association, 2002 Author Note: This document was approved as policy of the American Psychological Association (APA) by the APA Council of Representatives in August, 2002. This document was drafted by a joint Task Force of APA Divisions 17 (Counseling Psychology) and 45 (The Society for the Psychological Study of Ethnic Minority Issues). These guidelines have been in the process of development for 22 years, so many individuals and groups require acknowledgement. The Divisions 17/45 writing team for the present document included Nadya Fouad, PhD, Co-Chair, Patricia Arredondo, EdD, Co-Chair, Michael D’Andrea, EdD and Allen Ivey, EdD. These guidelines build on work related to multicultural counseling competencies by Division 17 (Sue et al., 1982) and the Association of Multicultural Counseling and Development (Arredondo et al., 1996; Sue, Arredondo, & McDavis, 1992). The Task Force acknowledges Allen Ivey, EdD, Thomas Parham, PhD, and Derald Wing Sue, PhD for their leadership related to the work on competencies. The Divisions 17/45 writing team for these guidelines was assisted in reviewing the relevant literature by Rod Goodyear, PhD, Jeffrey S. Mio, PhD, Ruperto (Toti) Perez, PhD, William Parham, PhD, and Derald Wing Sue...
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...International Teams: Beyond Cultural Differences Multicultural teams are different. In addition to culture the team needs to consider: * the purpose for its existence, - the influence of personality differences, - the impact of cultural and professional identities, - the importance of emotional intelligence, - the vital role of adequate support systems. Team leaders need updated global competencies which they may not have learned in business school. Multicultural Teams are Complex Cross-cultural knowledge is an obvious pre-requisite for working with any team whose members come from different cultures. We acquire this knowledge from our reading, from our studies, from company-sponsored seminars and most importantly by maintaining a very high level of self-awareness when we step outside our own cultural boundaries. However managing cross-culturally is complex because real business issues are complex and often require more than a linear solution. So, how do we avoid the trap of over-simplifying the complexity of the issues faced by international teams? Let’s agree that there is more to understanding an international team than being aware of the diversity of national cultures represented by the members. We know from experience that there are key differences found on any team which may include gender, race, individual personality, cognitive and emotional intelligence, educational, and occupational backgrounds. Consulting to international teams and executives...
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...HIV/AIDS Affect on the African American Community Nicole Donald Capella University HIV/AIDS Affect on the African American Community HIV/AIDS is prevalent in the African American community. African Americans are among the highest risk group for contracting HIV/AIDS. HIV/AIDS has been an issue in the African-American community for a number of years. This learner will provide a general overview on the ethnic population under study but will have a particular focus on black heterosexual men for the purpose contributing to the much lacking knowledge base on this particular population subset. Problem Statement The topic of HIV/AIDS is relevant to mental health counseling because this disease can have a devastating effect on the psyche of any human being suffering with this illness. Many minority teens and adults have a passive attitude when it comes to HIV/AIDS, and when confronted with the issue, they need to have access to the proper channels for information and support. Over 33 million people worldwide are living with HIV infection, and approximately 56,000 new HIV infections are reported every year in the United States alone (Kamen, et al., 2012). Black heterosexual men (BHM) are seldom mentioned in HIV prevention research, policy, and interventions, despite evidence that heterosexual contact is becoming the leading exposure category for BHM (Bowleg & Raj, 2012). It is important to identify the risk factors and treatments available for African Americans with HIV/AIDS...
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...The current issue and full text archive of this journal is available at www.emeraldinsight.com/1755-4217.htm Managing bilingual employees: communication strategies for hospitality managers Mary Dawson, Juan M. Madera and Jack A. Neal C.N. Hilton College, University of Houston, Houston, Texas, USA Abstract Purpose – One out of four foodservice employees speaks a foreign language at home. Furthermore, 37 percent of those employees speak limited English. Given this, hospitality managers must find ways to effectively communicate with their employees. This paper seeks to address these issues. Design/methodology/approach – The methodology employed a perspective-taking manipulation. Participants were placed in the role of an individual that does not speak the native language that is used in the workplace. Groups were measured on performance, quality, and accuracy. Groups were video-taped to measure frequency of non-verbal behaviors. Participants were surveyed to measure their levels of positivity. Findings – The results of this study identified effective non-verbal communication strategies for managers (combination of gestures, demonstrating, and pointing). When the leader used these strategies, the groups were able to complete the recipes faster. Managers who spoke another language expressed a more positive behavior towards the group. The group also expressed more positive behaviors towards each other when they had a second language leader. Research limitations/implications – A...
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...team. A culturally diverse workforce has many competitive advantages. Frist, by capturing cultural diversity, the company will gain an added value and competitive advantage over companies that have ignored this challenge (Gwynne, 2009). People despite their cultural upbringing, feel valued. By tapping into the human value of each individual, managers will gain an increased commitment and productivity, strengthen work relationships and retain the best employees. The second, benefit is business growth. Targeted audiences in a global market, come from multicultural backgrounds. Members with different multicultural background will bring ethnic authenticity (Gwynne, 2009). This means language skills, knowledge of business network and cultural sensitivity from their home countries. This is an added asset that the company can use to gain a competitive advantage into targeting a new audience. A third advantage to a multicultural team is the potential to gain new a consumer base at home. A perfect example of this is Avon Company. Once an unprofitable company, Avon was able to turn business around by placing African-American and Hispanic managers in charge of marketing (Gwynne, 2009). People from culturally diverse backgrounds not only like to work for companies with a good reputation for managing diversity, they also prefer to buy from these organizations. A final added...
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...MBA 2017 | Written Case Analysis Aston-Blair, Inc. | Organizational Behavior | | 17010046 | 10/11/2015 | | Synopsis and Summary: The case discusses the role of Henry Tam, a Harvard Business School student who joined a startup company, Music Games International. Dynamic and extremely diverse but very conflicted, the company lacked real world experience and Henry took on the assignment to formulate a strategy and restore harmony amongst the team members. Statement of the Problem: The team faces the issue of cultural and functional diversity hampering their productivity. The responsibilities of the members are not clear and no clear leadership is defined. Causes of the Problems: *Multiculturalism and Functional Diversity: At first sight, the diversity of culture and function in the team seems like a wise choice since more ideas mean better productivity and creativity, before we see the first meeting. The whole team seems like to be functioning like a family with extremely loyal best friends who are capable of handling conflict and are cooperative towards the newcomers – Dana and Henry. However, the team is facing the issue of improper management of multiculturalism and diversity and there is low performance. Sasha does not think Dana has the practical experience and Roman and Igor do not understand what Dana wants from the project. The brainstorming sessions, according to Dana and Henry seem to drag on too long. It has an impact on the team’s processes...
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...The Importance of Understanding Culture in International Business | Business Management in an International Context | | The increasing number of interactions between independent countries, companies and people has highlighted the importance of an understanding of global cultures, both national and organisational. Culture plays a large role in the way individuals behave and interact with one another and therefore plays an important role in business interactions across cultures. Many definitions of culture are offered, but one more relevant to culture in international business is : “Culture is the way in which a group of people solves problems and reconciles dilemmas.” (E.Schein 1985) The first way in which countries can be broadly categorized is into either a high context or a low context culture. High context cultures place more emphasis on the importance of group identity. They have a high sensory involvement and participate more readily in bodily contact. Low context cultures prioritise individualistic properties. They use body language less frequently and are monochronic thus placing a high importance on timing and scheduling. Most Northern European countries and other western societies are low context cultures. It has been suggested by the acclaimed social scientist, Norbert Elias (1978) that the development of society and the basis of its’ cultural contexts are closely associated with the prominent historical groups of the region leading to an establishment...
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...Assignment 01 due 15 April – 15 Multiple Choice questions In the article by Gadd and Phipps (2012), they refer to the challenges faced by psychological and, specifically, neuropsychological assessment. Their study focused on a preliminary standardisation of the Wisconsin Card Sorting Test (a non-verbal measure) for Setswana-speaking university students. The US normative sample is described as participants (N = 899) aged 18 to 29 years who were screened beforehand to exclude individuals with a history of neurological, learning, emotional and attention difficulties. The South African sample consisted of university students (N = 93) from both genders, between the ages of 18 and 29, who were screened in terms of hearing and visual impairments and any history of psychiatric or neurological difficulties. These students were from the University of Limpopo, Medunsa Campus. Critically evaluate the South African normative sample by answering questions 1 and 2. Question 1 There are similarities and differences between the South African and the original norm sample. Given the purpose of the test, which characteristic(s) implies/imply that the local sample is appropriate? (1) age (2) absence of hearing and visual impairments (3) absence of psychiatric and neurological difficulties (4) all of the above Question 2 Which unique characteristic would probably have the greatest effect on the performance of the local sample in comparison to the original norm sample? (1) age (2) hearing...
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...CHANGING NATURE OF MANAGERIAL WORK 18 Upside-down pyramid 19 THE MANAGEMENT PROCESS 19 FUNCTUONS OF MANAGEMENT (Planning, Leading, Controlling, Organizing) 19 Management 20 Leading 20 Organizing 20 Planning 21 Controlling 21 MANAGERIAL ACTIVITIVES AND ROLES 21 Mintzberg’s 10 managerial roles ( Inter-Info-Decisional) 22. Realities of managerial work 22 MANAGERIAL AGENDAS AND NETWORKING 22 Agenda setting 23 Networking 23 LEARNING HOW TO MANAGE 23 Lifelong learning 23 Portfolios of skills 23 ESSENTIAL MANAGERIAL SKILLS 23 Skill 24 Conceptual skills 25 Technical skills 24 Emotional intelligence 24 Human skills 24 SKILL AND OUTCOME ASSESSMENT 24 Managerial competency 25 Key personal characteristics for managerial success 25 MANAGEMENT 8/e...
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...CULTURE AND ETHICS IN BUSINESS LEARNING JOURNAL CHALLENGES OF MANAGER’S CULTURAL DIFFERENCES FOR THE INTERNATIONAL BUSINESS ENVIRONMENT Introduction Business today has seen a high surge in globalization. This increase of international business all over has led to a number of ties and relations among people from different culture and nationalities. Managers who still haven’t adapted to the new age managerial skills and are still following the conventional route have found themselves extremely ineffective in the global platform. A need of global managers who understand multi-cultural competencies has arrived and most scholars debate that the working style, values and behaviour of a manager are directly a persona of their national culture. Thus in order to be competitive in this global market, the traditional approach by the managers must transcend to a global one. A global manager is one who has the ability to manage the complexities in a business which is conducted or laid upon multi-cultural diversities. A global manager has many challenges when managing people from different cultures; this includes the people from both High context society as well as low context society. Challenges Lack of communication: When a manager is working with his team members who have different native tongue, it’s most possible at time that the information flow is not constant. Adding to the woes are the multitasking employees and talking to employees over...
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