...Making the Problem Worse Case Study Three Adverse Drug Events (ADEs) are injuries occurring from drug-related medical intercessions and ADEs can happen in any health care facility to include inpatient, acute care, long term care, outpatient and nursing homes facilities (Office of Disease Prevention and Health Promotion, 2015). The Office of Disease Prevention and Health Promotion (ODPHP) (2015) provide statistics that one in three of all hospital stays in the United States incur an ADE. Moreover, that equates to two million hospital stays each year that are prolonged 1.7 to 4.6 days. Outpatient settings ADEs account for 3.5 million physician office visits, an estimated 1 million emergency room visits annually, and approximately 125,000 hospital admissions (ODPHP, 2015). Given these staggering statistics and the United States increasing population, medication introduction affords the probability for injuries from ADEs, which constitutes a perilous patient safety and public health crisis (ODPHP, 2015). ADEs stemmed from prescribing errors, confusion over drugs with similar names, inadequate attention to the synergistic effects of multiple drugs, and patient allergies (Spector, 2013). The predominant factor contributing to over 770 million patients annually was illegible handwriting (Spector, 2013). This not only effected patients physically but financially as well driving the health care costs by several billion dollars a year (Spector, 2013). SGH saw a need to implement...
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...Business and Society Chantal Campbell 2/3/14 DISCUSSION CASE: Coca-Cola’s Water Neutrality Initiative Q1. What was the public issue facing The Coca-Cola Company in this case? Describe the “performance-expectations gap” found in this case-what were the stakeholders’ concerns, and how did their expectations differ from the company’s performance? * Public issue – ‘is any issue that is of mutual concern to an organization and one or more of its stakeholders’, this according to the text Business and society. The public issue in this case was concerning the quality of water TCCC was using, how safe if was for its consumers, and the deprivation of water from local villagers. * Performance-expectation gap – ‘a gap between what the firm wants to do or is doing and what stakeholders expect.’ In the above case, the stakeholders were concerned with TCCC’s water consumption claiming it deprived local villagers of supplies for drinking water and irrigation, and depleting groundwater by its processes. They also raised concerns with the quality of its products, which they believed contained dangerous levels of pesticide residues. The corporation’s actions clearly did not match up to the stakeholders’ expectations. * Their expectations differ from that of the company’s performance in that, they expected the company to provide safe products through conservative practices only to realize that its products may contain pesticides, and that it was depriving villagers...
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...years whereas its consumption of energy has been said to have doubled to the extent that it outstripped the production of domestic energy. (Africa-practice report, 2007, p.2) Significantly, to catch up with the demand of its market, the economic powerhouse has channelled its attention to Africa. A continent widely known for its social and political unrest, though Chinese active involvement in Africa is a necessary mission in other for them to secure new export market for their manufactured goods, there are several strategic ways adopted by the Chinese government in their bilateral relation with African states; however, amongst the strategic ways is by significantly carrying out investment in the continent thereby increasing and securing a mutual relationship with various African nations they made contact with. On one hand, this article will pinpoint and elaborate on the strategized...
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...Case Chapter 14: Coca-Cola What do you think is the most important emerging issue in the design of work? In my opinion, some of the most important issues that are emerging in the design of work are the specific aspects of a job. Telecommuting, alternative work patterns, technostress and skill development are some of these issues. (Cengage Learning, 2010, p. 228) Upon reading the case study for the Coca-Cola Company, I think that they are already addressing the issue of skill development. Coca-Cola appears to be looking for individuals who are motivators, innovators and competent enough to do the job. By implementing the core values and the mission of their company, Coca-Cola seems to have a staff of professionals that have bought into the happiness and optimism of the company. Building the company brand and allowing staff the power of autonomy is an influential factor of empowerment for any organization. This is what makes Coca-Cola so successful. Discuss the most likely organizational design for Coca-Cola Company. The most likely design is having a formal structural dimension with a decentralized decision making authority. The company seems to have a machine bureaucracy structural configuration. It would need to have strong formalization in order to maintain its product line globally at a high quality level. The design would also need to be specialized and standardized in order to decentralize the decision making locally. The vision at Coca-Cola serves as the framework...
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...Policy London School of Economics & Political Science Synopsis Voluntary organisations as a vehicle for volunteering, for active citizenship and for a healthier, civil society have become an important of New Labour’s thinking. The voluntary sector is also identified as a vehicle through which government priorities may be more effectively addressed in particular, measures to address social exclusion[1]. This dissertation considers the current state of the relationship between the voluntary sector and the Government and seeks to identify barriers to the fulfilment of this political vision in the context of one Department’s work.[2] The study discusses the findings in the light of the emerging thinking on the Third Way and the substantial body of work on contracting - the medium through which much of the relationship is conducted in the case of the DfEE. Whereas there is an apparent willingness to consider measures to overcome recognised barriers, there appears to be confusion about the extent to which goal deflection may have damaged the legitimacy of voluntary sector organisations. There is therefore uncertainty about which part of the voluntary sector (service delivery organisations, the community sector or social entrepreneurs) is best placed to provide a vehicle through which way Third Way aspirations can be achieved, if indeed they can be. Table of Contents Chapter One Introduction 4 Chapter Two Methodology 7 Chapter Three Context / Literature Review 9 New Labour...
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...Table of Contents 1.0 INTRODUCTION 2 1.1 BIMB Background of Company 2 1.2 BIMB Vision and Mission 2 2.0 ABOUT THE COMMITMENT 3 2.1 COMMITMENT TO THE CUSTOMER 5 2.1.1 Safety and Security of Operations 6 2.1.2 Privacy Policy 6 2.1.3 Reliable and Quality Services 7 2.1.4 Transparency of Products and Services 7 2.1.5 Immediate Response for Enquiries and Complaints 7 2.2 COMMITMENT TO THE EMPLOYEE 8 2.2.1 Training and development 8 2.2.2 Performance evaluation 10 2.2.3 Employee motivation 11 2.3 COMMITMENT OF EMPLOYEE TO BANK ISLAM 12 2.3.1 Know the organization’s goals. 13 2.3.2 Practicing Islamic Work Ethics towards organization. 13 2.3.3 Flexible Working Practices 13 2.3.4 Build employee-organizational relationship 14 2.3.5 Involve in decision making. 14 2.3.6 Seek growth and development. 14 2.3.7 Continuously support program organized by Bank Islam 15 2.3.8 Be professional in work 15 2.4 COMMITMENT OF EMPLOYEE TO EMPLOYEE 15 2.4.1. Affective Commitment. 16 2.4.2 Continuance Commitment 17 2.4.3 Normative Commitment 18 3.0 WAYS TO IMPROVE COMMITMENT 20 4.0 CONCLUSION 25 4.0 REFERENCES 27 1.0 INTRODUCTION 1.1 BIMB Background of Company Bank Islam Malaysia Berhad is an Islamic bank based in Malaysia that has been in operation since July 1983. Bank Islam was established primarily to assist the financial needs of the country's Muslim population, and extended its services to the broader population. The bank currently...
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...This review essay is based on the report “Building Safe, Active Communities: Strong foundations by local people”, the third report written by Baroness Helen Newlove, the Government’s Champion for Active, Safer Communities (Newlove, H, 2012). The report covers issues in areas of community safety, voluntary and community sector as well as community engagement. In Baroness Newlove’s view, “local people are the foundations for safe, active communities”. (Newlove, H, 2012). The report, which highlighted various case studies from different communities, is aimed at offering advice, know-how and a map for grassroots activists to follow, which will bring new ideas that have been proven to work. In essence the report called for a change of culture so neighbourhoods no longer see crime, antisocial behaviour and disorder as someone else’s problem. Furthermore, this review essay will highlight how the policy report engages with the ideas and concept of community as discussed in Book 3 of DD208. It will show how the report draws on evidence and constitutes evidence itself. This review will also reflect the entanglement of community, social welfare and crime control concerns as well as responses to the same. Baroness Newlove was appointed the government’s Champion for Active, Safer Communities in October 2010 and has since then worked with communities across the country to discover the needs and wants of grassroots activists. She highlighted the progress in her first two reports and also...
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...E-Guard: Customer Acquisition Plan Target Segmentation and Fraud Risk Analysis Considering the past cases of insider trading viz. Rajaratnam case (Galleon Group), Rajat Gupta case (Goldman Sachs) and accounting fraud like that of Satyam Computer Services or Enron Group, the target sectors to be aimed are Financial (hedge fund, mutual fund, trading, investment banking firms, etc.) and big corporate houses like Energy and Steel. * Market study of amount of Data handled in respective sectors and their Fraud Risk Analysis * Information assimilation of similar competitive products and their customers * Segmentation on the basis of scale, new or old, if already using similar products, price vs quality sensitivity parameters. Cost of Acquisition vs Customer Retention It is one most important Business Metric which would help in deciding how much to be spent on the respective targets in the acquisition process. * The various heads to be included Marketing, Meetings, Infrastructural, Promotional and Miscellaneous costs * Customer Life Time Value (LTV) to be calculated using Subscription period and Pricing * Marketing Budget to be prepared and if needed share of Retention budgets of the Retail & Educational Suits to be used Customer Engagement The communication is to be done in the following sequential manner: * Key Opinion Leaders (KOL), Stakeholders in each target company to be recognized and approached * Frequency and Message...
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...Abstract – This study reviews several empirical researchers which highlight relationship between father involvement and divorced father’s psychological well-being. According to Ryff (1989) psychological well-being is active engagement in a number of existential challenges. The father not successful in marriage or divorced was not achieved Erikson’s generativity which they were unsatisfied and not well-being. However, the positive relationship between father’s senses of competence involvement in child-related activities was stronger for divorced fathers. Research consistently shows that positive father involvement provides important benefits to children. Father involvement is negatively associated with divorced father’s psychological wellbeing...
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...Case Study- How Hollywood portrays Arabs An Overview of the portrayal Introduction Hollywood has for several decades, set an agenda as well played a propagandist role in showcasing the Arab world and the Middle East in general. This depiction has been greatly impacted by several major political events from the last few decades to a century. Political events such as the creation of the State of Israel, the revolution of the Islamic State of Iran, and the tragic events of September 11, 2001 in the United States have gone a long way to influence Hollywood’s portrayal of Arabs, very often in stereotypical and negative facets. Issues concerning the Middle East have been omnipresent in American society for several decades. There is daily news coverage of Arabs and the Middle East in all forms of media in the United States, including on television and in movies. Hollywood, for many years has depicted Arabs in stereotypical images, villain roles opposite American heroes who tend to save the day. Since the early days of Hollywood, Arabs and Muslims have been depicted overwhelmingly as villains, barbaric, inept, sinister, and incompetent and cowards. How and Why have Arabs been vilified in Hollywood? Ronald Adler and Russell Proctor II, assert that stereotyping can have a harmful effect on interracial communication, hindering professional and personal relationships (86). They also explain that “stereotyping does not always arise from bad intentions…in...
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...www.ccsenet.org/ijbm International Journal of Business and Management Vol. 5, No. 12; December 2010 Employee Engagement: The Key to Improving Performance Solomon Markos (Corresponding author) PhD Scholar, Department of Commerce and Management Studies, Andhra University Waltair, Visakhapatnam-530 003, Andhra Pradesh, India Tel: 91-996-664-1683 E-mail: solomonmarkos5@yahoo.com M. Sandhya Sridevi Professor, Department of Commerce and Management Studies, Andhra University Waltair, Visakhapatnam-530 003, Andhra Pradesh, India Tel: 91-984-884-2230 Abstract Employee engagement is a vast construct that touches almost all parts of human resource management facets we know hitherto. If every part of human resources is not addressed in appropriate manner, employees fail to fully engage themselves in their job in the response to such kind of mismanagement. The construct employee engagement is built on the foundation of earlier concepts like job satisfaction, employee commitment and Organizational citizenship behaviour. Though it is related to and encompasses these concepts, employee engagement is broader in scope. Employee engagement is stronger predictor of positive organizational performance clearly showing the two-way relationship between employer and employee compared to the three earlier constructs: job satisfaction, employee commitment and organizational citizenship behaviour. Engaged employees are emotionally attached to their organization and highly involved in their job...
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...Chapter 1 THE PROBLEM AND ITS SETTING Background of the Study In any given classroom and school activity of relatively extended duration and complexity, students’ engagement is never homogeneously high and productive, but rather it fluctuates depending on a number of factors (Mcwayne et al., 2012; Mattingly et al., 2013) such as parental involvement (Ho & Williams, 2008; McNeal, 2009; Jose et al., 2010;). Students engage better in school when parents play a positive role in their learning process (Jackson, 2010; 2011; Green et al., 2012). Students are more likely to make a personal commitment to engage in rigorous learning when they know parents care about how well they do (Kilgore, Snyder & Lentz, 2008; Keyes, 2010). However, despite the crucial role of parents, studies in relation to their involvement remain scarce. Students’ low engagement with academic activities is considered the main reason for dissatisfaction (Kuh, 2009), negative experience, and dropping out of school (Linnenbrink&Pintrich, 2009; Jimmerson, Campos & Greif, 2010). One of the contributory factors is the level of parents’ positive interference to the academic journey of the school (Brookmeyer, Fanti&Henrich, 2008). More significantly, most findings show positive relationship between parental involvement and students’ engagement in school and in the classroom (Dauber & Epstein, 2008; Gorard, Rees &Fevre, 2009;Cotton, 2011;Fantuzzo et al., 2012). Nevertheless, the understanding...
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...1. The public issue, defined by Lawrence and Webber as “any issue that is of mutual concern to an organization and one or more of its stakeholders” (p.25), facing The Coca-Cola Company (or TCCC) was their mass consumption of water that was tainted with pesticides, depleting the local ground water supplies and negatively affecting surrounding communities of factories in India. The performance-expectations gap, or “the gap between what the firm wants to do or is doing and what its stakeholders expect” (Lawrence & Webber, p.25), in this case was operating their business in a cost effective way and consuming enough water to operate at capacity verses producing their product in an ethical manner that didn’t negatively impact the stakeholders. The stakeholders initially were local communities and governments in India, the Center for Science and Environment, and the India Resource Center, before expanding to encompass the World Wildlife Fund, Nature Conservancy, CASE, and various academic experts and humanitarians. 2. If we apply the strategic radar screen model, which highlights “ways of tracking important developments…outside of [the company’s] immediate view” (Lawrence & Webber, p.29), the most significant environment identified is the geophysical environment. This environment is “related to awareness of the physical surroundings of the organization’s facilities and operations” (p.30) and best correlates with this case’s public issue regarding the dependency on consumption...
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...Organizational Readiness for Change: A Case Study on Change Readiness in a Manufacturing Company in Indonesia Managing Partner, The Jakarta Consulting Group Faculty of Economics, Tarumanagara University, Jakarta, Indonesia. Alfonsus B. Susanto ABSTRACT In today’s environment, changes are compulsory for an organization in order to survive and stay competitive. Although, planned change is intended to make the organization more effective and efficient, resistance from members of the organization are expected as they foresee potential threats that can affect their future. Therefore, readiness for change from the members of the organization is a critical factor in successful change implementation. This paper discusses the aspects of organizational readiness for change which consist of perception toward change efforts, vision for change, mutual trust and respect, change initiatives, management support, acceptance, and how the organization manage the change process. This paper is also supported by a case study from a manufacturing company in Indonesia Keywords: change readiness, perception toward change efforts, vision for change, mutual trust and respect, change initiatives, management support, acceptance, managing change. INTRODUCTION Because of increasingly dynamic environments, organizations are continually confronted with the need to implement changes in strategy, structure, process, and culture. Many factors contribute to the effectiveness with which such organizational...
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...------------------------------------------------- Wiley (2012:2) identifies employee engagement as: 'The extent to which employees are motivated to contribute to organisational success, and are willing to apply discretionary effort to accomplishing tasks important to the achievement of organisational goals'. In contrast to this Swarnalatha and Prasanna (2013:52) claim that: 'Employee Engagement is a measurable degree of an employee's positive or negative emotional attachment to their job, colleagues and organisation that profoundly influences their willingness to learn and perform is at work'. This description opposes that engagement is distinctively diverse from employee motivation, organisational culture and employee satisfaction. The reality is that there is no one agreed definition of employee engagement as there are over 50 definitions that all have variations between them. Although recent reviews by researchers show that there is a similarity in the key components of the varied definitions, these common components that are acknowledged include employee association with organisational goals and a compliance to exert discretionary effort, commitment, enthusiasm for work and organisational pride (Schneider et al, 2009). In the recent years there has become a gradual interest in employee engagement. Firstly the reasons for this is the correlation with organisational performance. By improving employee engagement it can beneficial to companies in order to improves its organisational performance...
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