... AU G U S T 2 013 b u s i n e s s t e c h n o l o g y o f f i c e Bullish on digital: McKinsey Global Survey results CEOs and other senior executives are increasingly engaged as their companies step up efforts to build digital enterprises. Brad Brown, Johnson Sikes, and Paul Willmott As businesses continue to embrace digital tools their digital goals. We found that despite the and technologies—especially when engaging organizational and talent challenges, executives with customers—C-level executives in a recent remain optimistic about digital business. McKinsey survey say they are stepping up their 1 own involvement in shaping and driving digital 1 he online survey was in the T field from April 2 to April 12, 2013, and garnered responses from 850 C-level executives representing the full range of industries, regions, and com any sizes; 8.6 percent of p these executives have a spe i c fic technology focus. To adjust for differences in response rates, the data are weighted by the contribution of each respon- dent’s nation to global GDP. 2 n the 2012 survey, we asked I about three digital-business trends: big data and advanced analytics, digital marketing and social-media tools, and flexible delivery platforms. See Brad Brown and Johnson Sikes, “Minding your digital business: McKinsey Global Survey results,” May 2012, mckinsey.com. They report, for example, that their companies are strategies...
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...ORGANIZATIONS, AND STRATEGY NBA: Competing on Global Delivery With Akamai OS Streaming CASE 1 VIDEO CASE Systems SUMMARY The NBA uses Akamai’s global streaming video service to reach customers and strategic partners in Asia, Europe, the Middle East, Africa and North America with high quality video streams of NBA rich media content and programs. URL http://www.akamai.com/html/customers/testimonials/nba.html NOTE The Akamai video is a high-quality video that requires a broadband connection of greater than 5 Mbps. The video plays best at connection speeds of greater than 15 Mbps (cable or FIOS ISP speeds). If you have trouble playing it on a Mozilla browser (Firefox), switch to Internet Explorer. Also, if you let it play through once, the second playback will be smoother because some of the content is cached on local servers and your computer. Alternatively, find a campus or corporate network which has the requisite bandwidth. CASE The National Basketball Association (NBA) is the leading professional basketball league in the United States and Canada with 30 teams. The NBA is one of four North American professional sports leagues. The other leagues are the Major League Baseball, the National Football League, and the National Hockey League. While focused on the North America, the continued Chapter 3, Case 1 NBA: Competing on Global Delivery With Akamai OS Streaming 2 NBA has a large international following...
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...ORGANIZATIONS, AND STRATEGY NBA: Competing on Global Delivery With Akamai OS Streaming VIDEO CASE Systems TAGS SUMMARY Firm strategy; IT strategy; value chain; network based strategies; strategic ecosystems; strategic partners. The NBA uses Akamai’s global streaming video service to reach customers and strategic partners in Asia, Europe, the Middle East, Africa and North America with high quality video streams of NBA rich media content and programs. http://www.akamai.com/html/customers/testimonials/nba.html The Akamai video is a high quality video that requires a broadband connection of greater than 5 MBPS. The video plays best at connection speeds of greater than 15 MBPS (Cable or FIOS ISP speeds). If you have trouble playing it on a Mozilla browser (Firefox), switch to Internet Explorer. Also, if you let it play through once, the second playback will be smoother because some of the content is cached on local servers and your computer. Alternatively, find a campus or corporate network which has the requisite bandwidth. URL NOTE CASE “The National Basketball Association (NBA) is North America’s premier professional men’s basketball league, composed of thirty teams: twenty-nine in the United States and one in Canada. It is an active member of USA Basketball (USAB), which is recognized by the International Basketball Federation as the National Governing Body (NGB) for basketball continued Chapter 3 Case 1 NBa: CompetiNg oN gloBal Delivery With akamai os streamiNg 2 in the United...
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...Kenneth Laudon and Jane Laudon Azimuth Interactive, Inc. Copyright 2014 Questions and Answers Chapter 1: Business Information Systems in Your Career Case 1: UPS Global Operations with the DIAD 1. List the various ways that DIAD improves customer service. Faster pickup and delivery schedules. Real-time tracking of packages based on bar code technology, and using Wi-Fi and cellular connections; a local Bluetooth network to connect the driver with the truck. GPS built into the unit to help drivers locate delivery and pickup locations. Color screen for customer to read shipping documents. 2. Write out the steps a package takes from pick-up by a UPS driver to delivery including the role of DIAD, the UPS Data Center, and the UPS Package Center. • Smart label created • Information sent to processing center • Information processed—stored, address corrected • Information matched to dispatch plan • Package is sorted • Another label is printed specifying delivery truck and position on truck • Geo software used to continuously update dispatch plans for trucks based on current load • Information is displayed on the DIAD IV identifying drop off order, position on truck • At delivery, package scanned. Information sent wirelessly to processing center • Customers sign on the dotted line on the DIAD IV. • Main processing centers store complete track of package for...
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... | |Enterprise | | |Chapter 1: Information Systems in|(1) UPS Global Operations with the DIAD IV | |Global Business Today | | | |How IT drives the UPS operation worldwide. Using smart people and smart technology, UPS delivers over 14 million | | |packages daily to 200 countries and territories, requiring the talents of 70,000 drivers who are wirelessly connected| | |to UPS main databases located in seventeen major data centers throughout through out the world. L= 3:15 | | | | | |Tags: UPS global operations; hand held computers; wireless mobile platform; digital firm; integration of...
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