...Social Sciences – Volume 13, Number 3 (2010) 387 Relationship between Interpersonal Communication Skills and Organizational Commitment (Case Study: Jahad Keshavarzi and University of Qom, Iran) Hassan Zarei Matin Associate Professor, University of Tehran, Iran Golamreza Jandaghi Associate Professor, University of Tehran, Iran Fateme Haj Karimi Graduate, Public Management, University of Tehran, Iran Ali Hamidizadeh Graduate, Public Management, University of Tehran, Iran Abstract The aim of this paper is to identify the interpersonal communication skills that enhance organizational commitment. To do so in a descriptive survey, the models provided by Robbins and Hunsaker and by Allen and Meyer were used to measure interpersonal communication skills and organizational commitment respectively. The used tool was questionnaire. The statistical community included public organizations in Qom city among which two organizations were selected randomly. Sampling was also conducted randomly in both organizations. Finally, 106 individuals responded to questionnaire items. The findings of the research show that among existing skills in the model, just team building skill has a significant relation with organizational commitment. Keywords: Interpersonal Communication Skill, Organizational Commitment, Robbins and Hunsaker, Team building 1. Introduction The need for thoughtful, effective communication in the workplace is paramount. Seldom does an employee work in absolute...
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...Managing Communication ------------------------------------------------- Title Page Page No Introduction p3 1. Task 01: Communication of information and knowledge within organizations 1.1. The key information and knowledge requirement for a range of stakeholders p4 1.2. Systems used for communicating key information and knowledge to stakeholders p6 1.3. An analysis of potential barriers to effective workplace communications p7 1. Task 02: Factors effecting workplace communication 2.4. How communication is influenced by values and cultural factors within the business organization P8 2.2. How these technologies help communication and also hinder the communication with stakeholders. P8 2.3. The communication policies and procedures and their impact. P9 3. Task 03: Promoting effective interpersonal communication within an organization 3.1. Interpersonal communication and its effectiveness. P10 3.2. Plan own personal development to improve own communication skills. P10 4. Task 04: Planning to improve organization communication 4.1. Applying theories of organisational communication. P11 4.2. Plan to improve workplace communication. P12 4.3. Identify measures to evaluate the success of the plan. P12 4. Conclusion P13 5. Reference P14 Introduction ...
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...Communication LECTURER: NICOLE KNIGHT 1 What Is Communication? • Communication The transfer and understanding of meaning. Transfer means the message was received in a form that can be interpreted by the receiver. Understanding is most important, not agreeing. Interpersonal Communication Communication between two or more people Organizational Communication All the patterns, network, and systems of communications within an organization 2 Four Functions of Communication Control Motivation Functions of Communication Information Emotional Expression 3 Functions of Communication Communication The transference and the understanding of meaning Communication Functions 1. Control member behavior. 2. Foster motivation for what is to be done. 3. Provide a release for emotional expression. 4. Provide information needed to make decisions. 4 Interpersonal Communication • Message Source: sender’s intended meaning VERY IMPORTANT • Encoding The message converted to symbolic form • Channel/Transmitting The medium through which the message travels • Decoding The receiver’s retranslation of the message • Feedback Communication channel distortions affecting the return message from receiver to sender 5 The Interpersonal Communication Process VERY IMPORTANT Communication Process The steps between a source and a receiver that result in the transference and understanding of meaning 6 Distortions in Communications • Message Encoding The effect of...
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...New Communication Structure Kevin Williams COM 425 Mary-Catherine Ferguson 11 April 2016 As a Petty Officer First Class in the United States Navy I understand the importance of broad leadership and effective managerial skills to mentor, train, and develop tomorrow’s Sailors. I have the ability to adapt to any situation and having the proper set of communication skills are vital to that success. I have been charged with researching, proposing, and developing a new communication structure for this organization. This paper will address the implementation of new concepts that are a crucial for the successful communication within our organization. The key concepts that have been identified and will be discussed are the following: active listening, organizational culture, conflict resolution, formal and informal communication, and leadership strategies. Organizational culture has a direct impact on communication and can be described as a negotiated order that emerges through interactions between participants, a negotiated order influenced by people with symbolic power (Hallett, T, 2003). These concepts will strengthen our organizations communication and ensure the successful completion of our strategic long term goals. The first concept that will be addressed is active listening. Participants within our organization often do not engage in active listening or pay close attention to others' messages. They are often too busy thinking about their own needs and planning what they...
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...INTRODUCTION • Communication is a vital part of creating and maintaining a safe and efficient workplace environment. How we interact with clients and staff will affect how well the organisation functions and how satisfying you find your job to be. • In this day and age ‘information explosion’ is a well known expression. While the amount of information that is circulating can be daunting, the process is improved when: all staff develop good interpersonal skills, and routine workplace procedures are put into place. The Vital Organ of Management Just as vital as your brain, heart, lungs, kidney, liver, pancreas, and spleen are to sustaining human life, communication is vital to management. Through the process of communication, organizational members will exchange information with one another in an effort to influence each other's thoughts, behaviors, attitudes, and understandings. Communication is the fundamental process a manager will use to plan, lead, organize, and control. Without communication, a manager would be unable to convey organizational needs, agendas, values, goals, authority, relationships, and any other related organizational factor. Much like your vital organs, communication is necessary for all business activities in some form or another. Put simply, vital organs are necessary to sustain life in a human, and communication is necessary to sustainorganizational success. The Nature of Managerial Communication Whether working for a manufacturer, restaurant...
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...Running head: LEADERSHIP AND ORGANIZATIONAL BEHAVIOR IN ACTION 1 Leadership and Organizational Behavior in Action Course Project Eva Bonilla, Cristina Paliferro, Michael McClure, Spiro Tromboukis, MGMT591, Leadership and Organizational Behavior Professor Daniel M. Vonder Heide October 11, 2015 LEADERSHIP AND ORGANIZATIONAL BEHAVIOR IN ACTION 2 This paper will provide a brief introduction of interpersonal communication. How effective and ineffective ways for sharing information, and ideas among other individuals. It can explain how the communicators, the message, noise, feedback, and the context channel are received. Communicating properly is a way to help individuals build trust and respect with each other. However, communication is important in learning and accomplishing goals. Even if a person would to use body language is a way of sharing ideas feelings and how committed a person is. Communication is one of the effective ways for a group to share ideas; however, communication can be ineffective with e-mails, texting, writing, and one of the biggest impacts is technology. Technology is a great deal but can impact how communication is presented. Technology is one of the best tools to have; technology is what keeps an office running smoothly. If technology does not work properly then it can impact an organization in different ways. The impact could be ways of communication, sending out email and how the receiver, receives...
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...Organizational behavior is the study of how organizations can be structures more effectively, and how several events in their outside situations effect organizations. Learning about organizational behavior in today's business environment could help managers build up a better work related understanding of themselves and their subsidiary. With this knowledge managers can achieve a successful career. Since a manager needs to get his job done by the others, to have an organizational behavior skills become a valuable talent. As the environment of business is always changing, the role of the managers has become more sensitive. In order to know how to handle a new workforce, and deal with the complication of the new environment, the supervisors need to develop their information about attitude and behavior of individuals, and groups in organization. Now we know not only the hard skills is important for get the job done, soft skills are helps managers to do their job more effectively and efficiently. What are hard and soft skills? "Hard skills include written communication, computer problem solving experiences, computer skills, and ability to understand new technologies, international business, time management and project management. (http://www.indiana.edu) Hard skills are most visible, the most exciting and therefore the most profitable skills in outdoor programs. "Soft skills are the interpersonal components of leadership, the people skills. Soft skills include interpersonal...
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...punctual and responsible • Must possessed interpersonal and good communication skills PRODUCTION OFFICER • 21-45 yrs.old • Male / Female • Degree in Economics or Accounting • Must have relevant job experience • Must have knowledge of corporate tax and technologies • Must possessed good analytical, PR, Leadership and marketing /Advertising OPERATION OFFICER • 21-45 yrs.old • Male / Female • Bachelor’s degree on any field • Must be creative and possessed interpersonal skills • Can work under pressure, A good multi-tasker and a rick-tasker MARKETING OFFICER • 21-45 yrs.old • Male / Female • Bachelor’s or Master’s degree in Business Administration • Must have strong communication advertising, interpersonal, leadership, planning and public relation skills. Cashier • 19-30 yrs.old • Female • At least high school graduate • Must possess basic Math skills and trained to handle computers and cash register. • Must have strong costumer service and pleasing personality. JANITOR • 18-45 yrs old • Male / Female • No degree required • Knowledge of cleaning procedures, strong stamina and interpersonal skills • Must be patient and goal-oriented and high willingness for his position CLERK • 18-35 yrs.old • Male / female • Bachelor’s or undergraduates of business or accounting field • With at least experience to be a clerk • Advance knowledge on Excel • Super interpersonal skills • Analytical skills and consultant...
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...This paper is to describe an organizational situation that I observed that demonstrated poor communication and had a neglect effect. Will also describe the organizational situation in detail. Including answers to the following questions. Factors that affect the interpersonal communication in this situation. Listening habits that negatively affects the business relationship or the bottom-line results. An explanation of the empathetic listening skills in this situation. The affect of listening habits that affected the business relationship. Empathetic listening advantages that may lend an improvement of the interpersonal communication in this situation. Propose a strategy that will deal with the situation using empathetic listening techniques. The organizational situation in detail. This situation happened in my workplace while working in a hospital as a home-health aide (HHA). The name of this hospital is the Halifax Medical Center that is in Florida. This situation happen with a supervisor for an appointed work team who showed very poor interpersonal communication with the team and did not communicate well any members of the team. He seems to complain about a little bit of everything that was always negative. Many times he would remove members of the team constantly and they would be put to do work elsewhere. The team-members work would be left undone until whatever work he wanted them to do was complete. Members of the team was not allowed to leave the floor until the assignment...
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...Examination of the Effects of E-mail on Management Communication and Organizational Behavior Mark Hankins Brenau University Organizational behavior is the study of individual behavior and group dynamics in organizations (Nelson & Quick, 2012). Given the role managers play in forming, supporting, and leading the interpersonal dynamics of their organizations, it is imperative to consider the management implications as they pertain to organizational behavior modifications. The role of a manager has changed and will continue to change moving into the future. The American business world is in a state of constant change with ever-increasing demands and requirements on managers and businesses. Accordingly, a thorough understanding of the concepts and tools of organizational behavior is critical to the personal success of managers within organizations. This understanding constitutes a vast array of knowledge and topics. It is the intent of this essay to illustrate one of these topics, communication. Communication, and specifically the communication technology of e-mail, is an integral and continual process within organizations. Nelson and Quick (2012) have defined communication as: “the evoking of a shared or common meaning in another person” (p. 278). This evocation between two employees is fundamental to the establishment of effective interpersonal relationships and is vital to the successful completion of organizational work, and subsequent achievement of goals. ...
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...Introduction: Communication is one of the most frequently discussed dynamic in the entire field of organizational behavior, but it is seldom clearly understood. In practice, effective communication is a basic prerequisite for the attainment of the organizational goals, but it has remained one of the biggest problems facing modern management. Communication is an extremely brad topic and of course is not restricted to the organizational behavior field. Some estimate of the extent of its use go up to about three-fourths of an active human being’s life, and even higher proportions of a typical manager’s time. It is natural that many of our managers fail to communicate effectively with their employees. If history and statistics of the problems and conflicts of our industries are analyzed, it will possibly be seen that about 50% of the same are caused due to communication failures. Communication gaps produces frustration, grievances, agitation, non-cooperation, strike, poor employee performance, increased wastage, higher cost of production, drop in quality, loss in business, gherao etc. etc. Title of the Assignment: “-------------------------------------------------------------------------------------------------------------”. Purpose of the Project: The purpose of the project is to fulfill partial requirement of the Course of Organization Behavior of University of New Castle MBA program. Objective of the Project: The main objectives of the proposal is to help to prepare...
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...Organizational Behavior Terminology and Concepts Observable Aspects Organizational culture defines the characteristics of an organizations operation. It involves the analyzing of the roles of management and the staff in context to their ethical standards, productivity, and motivation. In agreement, Schermerhorn, Hunt, and Osborn (2008), state that “Organizational culture is the system of shared actions, values, and beliefs that develops within an organization and guides the behavior of its members” (p. 364). In conclusion, organizational culture provides a look into what is working or not working for employees in reference to motivation, productivity, and ethical standards. Organizational behavior is an ongoing analysis tool for organizations. It allows revelation of information on the company’s effectiveness brought about by their actions. It analyzes “individuals, groups, and structure to find ways for the organization to perform more effectively” (Robbins & Judge, 2009, p. 11). Analysis is performed through assessment of each entities evidence and management’s intuition. The evidentiary material comes in the form of physiological, sociological, socio-psychological, and anthropological factors in context to the organizations behavior model (Robbins & Judge, 2009, p. 3). Exploration of those factors within an organization teamed with managements’ intuition provides ideas that improve functionality. Diversity within an organization refers to the multiple characteristics...
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...Google’s Organizational Behavior Essay Introduction The theoretical and practical thinking about Organizational Behavior (OB) is based on the assumptions that since people are the main asset of an organization, their behavior is decisive for its success or failure. Hence, OB advocates maintain that human behavior must be studied and managed more than any other aspect of the organization. The study of OB is predominant in management science, shaping decisions largely beyond human resources management. This paper will focus on several key issues in OB and will examine how those aspects can be observed by using a real-life example: the Internet giant Google Inc. Organizational Culture and Behavior Organizational culture is a fundamental concept in OB. It describes the set of perceptions and beliefs, which are shared by all members of an organization. Based on those values, people will shape their workplace behavior and partially their job performance. OB research describes seven dimensions of organizational culture: 1. Attention to detail (in terms of e.g. accuracy and analysis) 2. Outcome orientation (focus on outcomes instead of means) 3. People orientation (concern for the effect of organizational decisions on members of the organization) 4. Team orientation (the tendency to divide work among teams rather than individuals) 5. Aggressiveness (the intensity of competition among workers) 6. Stability (focus on maintaining a cultural status quo) 7. Innovation and risk...
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...Property of Kendall Hunt Publishing Irwin, Hopkins, Payne's Comptetent Communication at Work 2010 copyright | 978-0-7575-5217-5 Chapter 6 Interpersonal Communication Skills at Work After reading this chapter, you will be able to: ■ Understand the role of interpersonal communication in the ■ ■ ■ ■ ■ ■ workplace Describe the types and functions of relationships Identify different approaches to conflict Determine how certain conflict styles work in different situations Analyze and apply negotiation strategies that meet different objectives Provide and evaluate constructive feedback Identify and apply Gibb’s framework for building positive climates Chapter Outline I troduction n Defining Interpersonal Communication T ypes of Workplace Relationships Dealing with Conflict Giving Constructive Feedback Dev eloping Supportive Communication Climates Conclusion A ctivities Ref rences e 120 Irwin_Competent Communication01E_Ch06_Printer_Pdf.indd 120 8/25/10 2:04:21 AM KEY TERMS I terpersonal n communication I terdependence n Uniqueness M ixed-status relationship L eader-member exchange theory (LMX) I -group n Out-group Same-status relationship I formational peer n C ollegial peer Specialpeer C ict onfl A voiding A ccommodating C ompete C ompromise C ollaborate Negotiation C onstructive feedback Or ganizational climate Descriptiv message e P roblem-focused message Spontaneous communication Empatheticmessage M essage of equality P rovisional message Introduction Cora Sims has worked...
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...variables affecting the integration of the companies and their organizational effectiveness. Also, they discovered that relatively few issues or problems arose which could be labeled “cultural”, even though managers were able to identify style differences easily that fit common cultural patterns. In addition, they found that very few measures were taken to facilitate cultural integration. Cultural values or national differences are used as a convenient explanation for other problems, both interpersonal and organizational, such as a failure to respect people, group power and politics, resentment at subordination, poor strategic fit, limited organizational communication, or the absence of problem-solving forums. Most interviewees were able to identify a number of ways in which they differed “culturally” from their foreign colleagues in values, interpersonal style, and organizational approach. The first difference issue mentioned was Language problems. American employees noted cultural differences in decision-making styles. They also identified a number of differences in interpersonal style between themselves and their foreign colleagues which they attributed to national culture. If cultural differences between a parent and subsidiary do not necessarily lead to significant inter-organizational conflict, what is the real cause? The factors that moderate the relationship between cultural heterogeneity and organizational conflict related by the authors are: Relationship desirability...
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